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Reviews of Aspen Hotel & Apart

3.5 out of 5
Aspen Hotel & Apart
Ayolas 581, Asunción

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 50 reviews" "
Rating 8 - Good. 17 out of 50 reviews" "
Rating 6 - Okay. 11 out of 50 reviews" "
Rating 4 - Poor. 4 out of 50 reviews" "
Rating 2 - Terrible. 2 out of 50 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Ana

Liked: Cleanliness
Have to return room key all the time. Time how much spend using the Tv, turn off the electricity each time you leave the room. Disaster, first time ever in my life that looks like I was in jail. The price of the hotel change.
Stayed 2 nights in Jun 2023
Response from Gad on Jun 14, 2023
Hello Ms Ana. You paid way less than your reservation stated. You tricked the receptionist and she charged you less.

10/10 Excellent

Carlos, Costa Rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, near to the city centre and restaurants
Stayed 6 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Warning: Actual stay is 20-30% more.
- Only good thing about hotel is included 'game' room with pool table, air hockey, foosball, etc. Unusual perk that is good for families with kids that need entertainment. - Big surprise at checkout. Government tax: 10% if total bill paid in cash, 20% if paid by CC. Hotel tax: 10% additional. BOTH should be documented in the advert or included in the listed rate. As-is, VERY misleading advertising. - Hotel is old and dated. Once upon a time, probably a very fun place to stay, but now dark and out-of-time. - Toiletries not provided by default. Had to ask for them. - Tiny hotel keys on 8x8" boards. Is a challenge to unlock/lock the doors. - Batteries were dead on the remote controls, so no A/C control without assistance.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Conveniently located, poorly managed.
We had to stand 15 to 20 minutes before being helped for check in. They walked this up to the room, turned on the air conditioning, and took the remote with them. They claim they only have one We were told they would send someone up to stock the minibar and no one ever came. We asked for ice, on four different ovcasiins within a three hour window, until I decided to walk downstairs, just learned at the hotel was out of ice. But eventually they sent someone out to buy some. The white sheet I had a very distinguishing stain on it which look like fecal matter; we complained and they changed it. The pool was filthy, with lots of scum on the tile; disgusting. No towels were available. The mattress was hard and uncomfortable as well as the pillows.

6/10 Okay

Elina, Reading

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK hotel but disappointed in service
Disappointed! Asked to use the phone to make a free phone call to change a flight and got charged $130! not happy!

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
No recomendable
no me gusto para nada, lugar oscuro, atención mala, desayuno horrible y el lugar en general parece situado en los 70 pero abandonado, no me gusto nada
Stayed 2 nights in Dec 2022

10/10 Excellent

Lucía Beatriz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

2/10 Terrible

Veronica

Stayed 2 nights in Feb 2022

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente fin de semana!
El hotel y la atencion impecable!! Solo que la zona es muy ruidosa por los locales nocturnos.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveller

Disliked: Amenities
L établissements est correct et propre Le seul hic est la climatisation défaillante dans bcp de chambre.1ère nuit sans clim . Difficile de trouver une autre chambre avec clim enfin une pour la 2ème nuit.Sinon hôtel bien dans l ensemble pour le prix (50€/nuit nov 2019) !!
Stayed 2 nights in Nov 2019

8/10 Good

Ulises Walter

Liked: Cleanliness
La estadía paso sin sobresaltos, el hotel es acogedor y el personal siempre atento. Lamento q haya sido desbordado por la gran ocupación hotelera, no llegaron a cumplir con el desayuno, el último día fue pésimo, no había ni siquiera tazas para servir el café. Además deberían aclarar que el estacionamiento es limitado.
Stayed 2 nights in Nov 2019

6/10 Okay

Martin Facundo

Liked: Cleanliness
No cubrio mis espectativas
A pesar de estar publicado e incluido en mi reserva no tuve cochera disponible. Tampoco habia restaurante habilitado. Eran 3 camas y solo habia dos y un colchon en el piso. Mala relacion precio y calidad del servicio
Stayed 2 nights in Nov 2019

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY RECOMENDABLE
EXELENTE ESTADIA , EL HOTEL COMODO , COMPLETO EN TODOS SUS SERVICIOS , CON UN EL PERSONAL MUY AMABLE YSERVICIAL EN TODO MOMENTO. SOLO SU UBICACION ES MUY ALEJADA DE LA ZONA DE SHOPING Y RECORRIDAS DE COMPRAS , PERO CON UN CASCO HISTORICO MUY LINDO.
Stayed 2 nights in Aug 2019

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bom hotel.
Hotel bem localizado, no Centro de Assunção. Quartos amplos, mas pouco arejados, e limpos. Café da manhã é uma das grandes deficiências do Hotel, poucas opções, produtos servidos frios e culinária que deixa a desejar. Outro problema foi o aquecedor, como estava muito frio, precisei do equipamento e não funcionou.
Stayed 6 nights in Jul 2019

4/10 Poor

veronica

Travelled with family
Disliked: Amenities, property conditions & facilities
Parece mucho más de lo que es, el desayuno muy malo
Stayed 1 night in Jul 2019

8/10 Good

Marcelo

Liked: Cleanliness, room comfort
Muy bueno
El hotel se encuentra bien ubicado, con estacionamiento propio y aparenta seguro, en una zona que no lo parece tanto. La habitación fue confortable, pero hubieron detalles como la falta de un vaso en el baño o bolsas en los basureros; que pueden mejorarse. El kit de aseo es bien básico y sólo se ofrece un toallón. El desayuno es correcto, aunque su presentación podría mejorar mucho. El servicio del personal en general es bue o y cordial.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Extraordinario como siempre las intalaciones del hotel y el personal siempre tan atento. Por último un párrafo aparte para el director Luis siempre presente en todos los detalles para tener una estadía gratificante en mi querida Asunción. Gracias
Stayed 3 nights in Mar 2019

10/10 Excellent

carlos, costa rica

Liked: Cleanliness, staff & service
ubicaciónamabilidad del personal bastaría que mejoraran la calidad del café y seria el mejor hotel
Stayed 7 nights in Sep 2018

10/10 Excellent

susana beatriz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, excelente la limpieza, ubicacion del hotel, calidad del servicio,

10/10 Excellent

lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estancia fue muy buena .. el personal amable ... Cambiaría las sábanas y toallas muy viejas

6/10 Okay

Juan Manuel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
El servicio del hotel es muy precario. Hay olor en los baños, lejos de los centros comerciales. El wifi malo.
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LO RECOMIENDO
Muy buena...la pasamos de primera. Se lo recomendaria a cualquiera.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno. Recomendable
Muy buenas las instituciones, muy cuidado todo. Amable el personal, sólo le falta entrenamiento en atención al público.
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Habitaciones
Las habitaciones on gigantes y cómodas, habría que mejorar las camas, ya que son medio antiguas y duras
Stayed 2 nights in Jul 2017

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen Hotel, excelente ubicación en Asunción
Excelente, muy bueno en todo.

8/10 Good

OSCAR A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel limpio
Todo muy bien

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel comodo y buen estacionamiento
Muy comoda y buen estacionamiento

10/10 Excellent

cesar, Lanus, Buenos Aires Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ya soy habitué en el hotel aspen.
En hotel aspen me siento muy bien, las instalaciones muy cuidadas y totalmente renovado, el personal muy atentos. siempre tratando de mejorar, como por ejemplo el desayuno que a mi entender era un punto débil y ahora está acordé con la calidad del hotel. Muy bien.gracias

8/10 Good

samanta silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cálida atención.-
Excelente

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Un buen hotel
Estuve 3 noches únicamente, el personal del hotel muy amable y cordial. Una mañana mientras me bañaba dejó de salir agua caliente; por lo demás es un hotel cómodo y l habitación normal.

8/10 Good

martin, montevideo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bien mantenido, personal muy cordial.
todo tal cual previsto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel, cerca de los negocios de electrónica, la atención de los empleados excelente.

8/10 Good

eliezer, jales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa localização e funcionários atenciosos .
Gostamos do hotel ,excelente localização os quartos são limpos e espaçosos equipe atenciosa .

8/10 Good

Marcelo

Liked: Staff & service
Hotel bem antigo,mas muito bem conservado,atendimento muito bom localizaçao central ,mas horrivel a noite num da pra sair a pé!

10/10 Excellent

cesar ayala, Ayala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso hotel, bien ubicado y el personal excelent
Me aloje en el Aspen hotel por negocio, su ubicación, instalaciones y el personal 10 puntos. Recomiendo este hotel maravilloso.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

PEDRO ALBERTO

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena atencion. muy buen personal medio flojo el desayuno

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Razoavel
Esperava mais do hotel. Café da manhã tem q melhorar, wi fi nos quartos péssimo, carpet não se usa mais.

10/10 Excellent

Wagner S, Rio de Janeiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE RECOMENDO A TODOS
Excelente hotel tudo de muito bom gosto,todos os funcionários a todo tempo nos perguntavam se queríamos alguma coisa se poderiam melhorar a nossa estadia lá. Desde o porteiro até o dono do hotel tudo gente boa

6/10 Okay

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Raquel Karen, MEXICO D.F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Excelente atención, buena comida, cerca de la Costanera, lindas instalaciones.

8/10 Good

Munier, Dourados-MS

Liked: Cleanliness, property conditions & facilities, room comfort
Fárias em Asuncion PY
Estivemos em férias e fomos muito bem recebidos pelos atendentes, os quais são muito atenciosos e nos atenderam em tudo que foi solicitado. O hotel tem boa infraestrutura e o apto. correspondeu as nossas expectativas. Bem localizado o que facilitou nosso passeio pelos pontos turísticos do bairro. Sugerimos que acrescentassem comidas regionais no café da manhã, o qual achamos que precisa melhorar.

6/10 Okay

CLAUDETE, Casca

Liked: Cleanliness, room comfort
Bom
Ficamos satisfeitos

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

OSCAR AGUSTIN, Formosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena estadía
Excelente estadía y muy buena atención de los empleados

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Diego Lombardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort