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Reviews of G Empire

4 out of 5
G Empire
63 Abay Avenue, Astana

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 75 reviews" "
Rating 8 - Good. 35 out of 75 reviews" "
Rating 6 - Okay. 15 out of 75 reviews" "
Rating 4 - Poor. 8 out of 75 reviews" "
Rating 2 - Terrible. 4 out of 75 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dariga

Stayed 1 night in Feb 2023

10/10 Excellent

Mikhail

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Отель G Empire on Feb 6, 2023
Mikhail Prokoptcov, благодарим Вас за столь высокую оценку!

4/10 Poor

Alexander

Disliked: Cleanliness, amenities, property conditions & facilities
on a plus side the staff is mostly friendly. What I don't like is how dirty this place is. Stains are on every piece of furniture. Dirty rugs. Sheets and bath towels are ok, they just smell weird. Four star rating for this place is obviously a joke.
Stayed 4 nights in Oct 2022

2/10 Terrible

Milkhail

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Raissa

Liked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2022

6/10 Okay

Anuar

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2020
Response from Талгат on Feb 10, 2020
Спасибо за оценку

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G Empire Hotel in Astana
A nice hotel and the main bonus of this one is the staff. They could not do enough for us in terms of helping us find our way around Astana for the first time.
Stayed 3 nights in Mar 2019
Response from Talgat on Mar 30, 2019
Dear Gavin! Thanks for the wonderful review!

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable luxury in Astana
Very good hotel, breakfast buffet included, all at a very good price. Staff all very attentive and friendly. Made to feel welcome by everybody there - a great ambassador for Kazakhstan!
Stayed 10 nights in Nov 2018
Response from Talgat on Nov 21, 2018
Good day! We are glad that you enjoyed it! See you next time!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Talgat on Nov 7, 2018
Good day! Thank you for feedback!

10/10 Excellent

Azam, New York.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was very nice and helpful. Room was clean and big.
Stayed 7 nights in Oct 2018
Response from Talgat on Nov 7, 2018
Good day! Thank you for great feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Talgat on Oct 26, 2018
Good day! Thank you for good feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Good location, helpful and friendly staff, comfort beds. Good wifi.
Stayed 3 nights in Apr 2018
Response from Talgat Khassenayev on May 12, 2018
Good day! Thank you for feedback!

6/10 Okay

Stefan

Liked: Cleanliness, staff & service
Not the best, but I would stay there again.
The hotel photos really looked more impressive than the reality is, but still it's a decent place where you can get a good sleep in reasonably comfortable room. The room (I had a higher class room) was below my expectation, especially the bathroom, which featured a full featured hydromassage and steam bath cabin, which was actually tilted back, mounted up on some wood pads and quite uncomfortable to climb into, because it was much higher than designed. The bed comfort was not bad, heating/air conditioning is very good, wifi is difficult to use (multiple login requests, blackout periods, dropouts). Buffet breakfast was quite nice. Local area is about 4-5 km from the city centre, but is easily accessible by Uber or Yandex for a very low price, compared to everything you have experienced in Europe. There are also some bus options, but if you are not a local, you really have no chance to get any info about the bus routes.
Response from Talgat Khassenayev on Apr 25, 2018
Good day, Stefan! Thank you for the wonderful and emotional feedback! We are very pleased and important to know that our efforts are being noticed.

8/10 Good

Ricky, Hong Kong

Liked: Cleanliness, property conditions & facilities, room comfort
A good choice in Astana
Good location, good value of money, very happy experience, will choose this hotel again next time visiting Astana
Stayed 1 night in Apr 2018
Response from Talgat Khassenayev on Apr 24, 2018
Good day! Thank you for feedback! We are waiting for you next time!

10/10 Excellent

Daran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality, reasonable price
Stayed here previously and for the second time was upgraded to an enormous suite. Bedroom facilities extremely clean and serviceable though bathroom was a touch small in proportion to the rest of the space. I was very impressed with the reception staff. Breakfast nothing special but evening meal of sushi was good.
Response from Talgat Khassenayev on Apr 4, 2018
Good day! We are very glad that you liked it! We hope next time you will choose our hotel!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Hotel is near to various shop complex which is convenient. The service is suitable to the price in comparison to other hotels in Astana.
Stayed 6 nights in Sep 2017
Response from Talgat on Sep 20, 2017
Good day! We are glad that you liked it!

8/10 Good

Duncan

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
OK hotel not far from Astana centre
Quite a small hotel, friendly staff, quite a good restaurant, overall OK. I was woken by thundering children on the last two mornings, and the attention of housekeeping was patchy (no toiletries on arrival, two days no cleaning). The area is actually quite convenient though not in the centre. There's a supermarket next door which is handy.
Response from Talgat Khassenayev on May 28, 2018
Good day! Thank you for feedback! Hopefully next time nothing will bother you

8/10 Good

Adam, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms, helpful staff, sometimes slow wifi
Overall I had a very pleasant stay with helpful staff who spoke English and were accommodating in terms of providing city maps as well as information. The room was bigger than usual and very quiet, with the large windows opening onto a quiet courtyard. The air conditioning and heating worked perfectly. Most of the time the Wifi was good, but it did tend to get very slow at times, especially in the evenings.
Response from Nurbek Jabashev on Feb 4, 2017
Dear Guest, thank you for choosing Hotel G Empire, and during the writing of particular reviews. We are very glad that you enjoyed it, and you were happy! We will be glad to see you again at the G Empire! Have a nice day! - Sincerely, Dzhabashev Nurbek reservations department.

2/10 Terrible

visitor, canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor quality.
I stayed in non smoking unit but you can smell a cigarate smoke
Response from Azamat Konisbay on Nov 8, 2016
Dear Sir, Thank you for staying with us and taking a time to leave a review on your experience with G Empire Hotel. Thank you for letting us know regarding our shortcomings. We will work on it. Looking forward to welcome you back at G Empire hotel during your next trip to Astana. Have a nice day! -- Best Regards

8/10 Good

Rod, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
G Empire
The staff were very hospital and friendly. And were fluent in English, Russian and Kazakh. The room was always clean and tidy. The breakfast was prompt and fresh.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very clean and the staff friendly. Plenty of places close by to eat within walking distance.
Response from Sales Manager, Sagdiana Mirgaipova on Jul 6, 2016
Dear guest, Thank you for choosing G Empire Hotel!

8/10 Good

Aibek, Bishkek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
review
It was ok, good hotel

8/10 Good

Dwi, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent location
This is one if the best spot in Astana, especially if you want to stay nearby shopping center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good facility, well priced.
Great value for the price. Enough restaurants and services close by. Easy access to downtown on buses or by cab

10/10 Excellent

Michael, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Great staff and service. Excellent restaurant and shopping centers next block. Recommend to everyone.

8/10 Good

IAN, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel 31/2 star
hotel was good, not great, but good, friendly service adequate breakfast close to markets and the 'old' business district

4/10 Poor

Rita, San Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Major Check-in and Check-out Problems
The room was very nice, comfortable, most staff very pleasant. Good breakfast. Problems: First, the hotel does not honor the check-in time of noon listed on the Hotels.com website. They would not let me check in until 1 pm. Second, payment for the room was very confusing. First they said they would charge me when I checked in, then they said they accepted cash (Tenge) only, then they said they would accept Visa card. Too late on the last... I was already running around Astana's banks exchanging money. Last, and this is really disappointing, they phoned the taxi driver (who works for the hotel) as he was driving me to the airport and accused me of stealing a towel from the room. This was very unprofessional and inappropriate, and what you would expect from a hostel. I finally resolved the issue (entirely in Russian, mind you, since the hotel staff making the accusation knew very little English). I did not feel like resolving a bathroom towel issue as I was running late for my flight.

2/10 Terrible

Vaibhav, Udaipur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worse hotel stayed ever
I checked out same day as the heating system was not working .in - 6 degree it was like freezer. Please stop recommending this hotel.

8/10 Good

Jim, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, pleasant stay
I wanted to be close enough to the main city to have easy access without the crazy high prices. This is a nice hotel. Conveniently located next to a large grocery store with a deli, so easy to get snacks. Easy taxi ride to train station, main government area. Pleasant staff.

6/10 Okay

Joanne, Canada

Liked: Staff & service, room comfort
a comfortable enough stay ...
I was in Astana for business; our meetings were held in another hotel & I opted for the "cheaper" option. It was comfortable enough, for a short-time stay. The staff were friendly & accommodating; they spoke enough English for things to work. No English television (some 'news channels' would have been nice). The shower had its own personality & generally, there were basic amenities. The breakfast buffet, very very very basic -- like, Siberian rations! -- but, ATMs nearby, also a supermarket for snacks. About 30 minutes to the airport; 15 minutes, to the tower. If circumstances were to be, I could stay there again (I otherwise needed a break from traveling with my group) ...

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Average hotel for below average price
The G Empire is a little out from the shopping and new architecture of the "new Astana." But it offers a good value. The facilty if clean yet a little tired. the staff are very attentive and accomodating. The restaraunt if good and working to vary their menu. If you in Astana an dont need to be in the heart of the government buildings, shopping mall and lit up city, the the G Empire is a good option.

8/10 Good

V

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
It is a clean nd conveniently located hotel. Staf are friendy but services are somewhat basic.

8/10 Good

Syed Haider

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and comfortable hotel.
A very nice and comfortable hotel.
Stayed 1 night in Jul 2023

8/10 Good

Asselganem

Travelled with family
Disliked: Property conditions & facilities
Unsere Aufenthalt war allgemein gut. Personal ist nett. Einzige dass die Bilder auf der Webseite haben nicht so ganz der Realität entspricht. Möbel war nicht in bestem Zustand bei 4 Sternen Hotel. Wegen viel Verkehr war laut da viele Baustellen in der Nähe sind. Personal war nett und es wurde jeden Tag Zimmerservice angeboten extra immer kostenloses Wasser und andere extra Sachen. Das Bett war sehr bequem und die ganze Aufenthalt hatten wir gutes Schlaffen. Im Großen und Ganzen alles gut. Personal hat bei ständigen Fragen von uns immer geholfen.

8/10 Good

Mario

Stayed 6 nights in Mar 2023
Response from Jamilya on Mar 21, 2023
Danke für dein Zeichen!

4/10 Poor

Galina

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Talgat on Sep 19, 2019
Спасибо за отзыв!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Talgat on Sep 19, 2019
Спасибо за отзыв!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Personal war sehr freundlich und hilfsbereit, das landestypische Frühstück schmackhaft und der Transfer zum Flughafen pünktlich. Das Zimmer war sehr sauber.
Stayed 2 nights in Mar 2019
Response from Talgat on Mar 24, 2019
Guten Tag! Vielen Dank für die Rückmeldung!

8/10 Good

Ary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent value for money
excellent value for money, good location, all facilities around, but far from the city center
Stayed 1 night in Sep 2018
Response from Talgat on Oct 12, 2018
Good day! Thank you for feedback!

8/10 Good

w, pforzheim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alles ok
Alles ok sehr schön super Hotel super Personal alles wunderbar
Stayed 8 nights in Sep 2018
Response from Talgat on Oct 4, 2018
Vielen Dank! Wir werden versuchen, der Beste zu sein!

8/10 Good

rossano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un buon hotel ad Astana
Hotel in buone condizioni con ristorante aperto 24h. Servizio e reception ottimi Zona un po' lontana dal centro ma ben servita anche dai mezzi pubblici.
Stayed 3 nights in Aug 2018
Response from Talgat on Aug 24, 2018
Buon pomeriggio! Grazie per il feedback positivo!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Mai più
Esperienza pessima. Appena arrivate in stanza abbiamo trovato molta sporcizia sulla moquette. Nel bagno c'erano residui di escrementi e insetti vari. La reception era molto inospitale e con molta poca conoscenza dell'inglese. Per non parlare del ristorante, nessun menu in inglese, solo in russo, nessuno parlava inglese e abbiamo aspettato un'ora e mezza per un piatto di zuppa.
Stayed 3 nights in May 2018
Response from Talgat Khassenayev on Jun 5, 2018
Buon pomeriggio! Sinceramente dispiaciuto per l'inconveniente! L'addetto alla reception vi ha erroneamente popolato in una stanza sporca.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GEmpire - Удобный приветливый комфорт за недорого.
Удобный отель, комфортный одноместный номеркроме слив в душевой кабине плохо работает) с хорошим матрасом для крепкого сна, очень приветливое и отзывчевое обслуживание, отличный завтрак, предоставили в день отлета ранний завтрак. Хорошее расположение отеля - рядом супермаркет, рынок, недорогое кафе с национальной кухней с быстрым обслуживанием. Рядом уютный бильярдный клуб.
Stayed 1 night in Mar 2018
Response from Талгат on Mar 26, 2018
Добрый день, Александр! Благодарим Вас за высокую оценку и подробный отзыв!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel in der Altstadt
Hotel mit gutem Standard am Rand der Altstadt, Supermärkte in der Nähe
Stayed 1 night in Nov 2017
Response from G Empire on Nov 30, 2017
Danke für dein Feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2017
Response from G Empire on Sep 18, 2017
Thank you for rating!

8/10 Good

Ireneusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo sympatyczna i bezproblemowa obsługi. Hotel usutuowany w pobližu starej Astany. W pobližu olbrzymi sześciopiętrowy bazar Artiom. Obok supermarket otwarty 24 godziny. Nie ma problemu ze znalezieniem restauracji z przyzwoitym jedzeniem. Hotel polecam.
Stayed 5 nights in May 2017
Response from Talgat Khassenayev on May 28, 2018
Good day! Thank you for feedback! Hopefully next time you will also choose our hotel

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and safe location
The staff were superior!
Response from Talgat Khassenayev on May 28, 2018
Good day! Thank you for feedback! Hopefully next time you will also choose our hotel

6/10 Okay

SANGCHUN

창문 틈이 있어서 바람이 불어 씨끄러운 소음 으로 인하여 불편 하였습니다
Response from Talgat Khassenayev on May 28, 2018
Good day! Thank you for feedback! We sincerely apologize for the inconvenience