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Reviews of Quality Inn Asheville Downtown Tunnel Road

2.5 out of 5
Quality Inn Asheville Downtown Tunnel Road
180 Tunnel Rd, Asheville, NC

Reviews

8.2

Very good

Rating 10 - Excellent. 403 out of 1000 reviews" "
Rating 8 - Good. 356 out of 1000 reviews" "
Rating 6 - Okay. 138 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 50 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in Mar 2024

4/10 Poor

Mary E

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The Breakfast buffet was not replenished with fruit or yogurt after Day 2 of our stay. The motel had no "do not disturb" door hangers. Neighborhood generally noisy; with rolling trashing cans adding to the din. Did not come close to the "Quality" in the name.
Stayed 5 nights in Mar 2024

6/10 Okay

Jennifer, Charlotte

Travelled with family
Disliked: Staff & service
Staying upstairs was a pain bc the limited ways to get up there and our room where no where near convenient 222 and 226 - the car was downstairs obviously but then you have to walk much further to the right or left To get to the stairs and then continue to walk further to the far right or left from the stairs… just a pain. No convince with that. Check in was a lot longer then it should have been - we had to wait over 10 min before they even started ours. Only 1 person in front of us and they never even acknowledged us at all.
Stayed 1 night in Mar 2024

10/10 Excellent

Haily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The side of the property we stayed on was a little loud with just general road noise. We’ve stayed here before and noticed it then also. The rooms are also a little dry. My partner and I both woke up with dry lips and throats. Like a desert lol. Our shower also leaked a little. We were in room 225. For the price of the room and the location. It was fine! Overall very good and we would stay again. It’s a very easy drive to downtown, clean and the staff is very nice.
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Travelled with family, Business traveller
Nice place
Stayed 1 night in Mar 2024

8/10 Good

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issues was tight parking . Staff was great
Stayed 2 nights in Feb 2024

6/10 Okay

Paulette

Liked: Staff & service
The heater/ac in the room would run and cut off. We tried to find a sweet spot where it would stay on but the temperature did not seem to affect it. Made it a little difficult to sleep at night without TV on to mask the cutting on and cutting off.
Stayed 1 night in Feb 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas trip
Service and cleanliness were awesome. Good stay. Would go there again
Stayed 2 nights in Dec 2023
Response from Prince on Jan 13, 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found the service and cleanliness awesome, and we appreciate your kind words.It's wonderful to know that you had a good stay, and we look forward to the opportunity to welcome you back again in the future. If there's anything specific you enjoyed or if you have any suggestions for improvement, feel free to let us know.Thank you for choosing our hotel, and we can't wait to host you again!

10/10 Excellent

Evans

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
Stayed 1 night in Dec 2023
Response from Prince on Jan 13, 2024
Thank you for your wonderful comment! We're thrilled to hear that your experience with us has consistently been great. Providing exceptional service and a positive stay for our guests is our goal, and we're delighted to have met that expectation for you.If there's anything specific you enjoy or if you have any suggestions for improvement, please feel free to let us know. We appreciate your loyalty and look forward to welcoming you back for another great stay in the future.

10/10 Excellent

Phil

Stayed 1 night in Jan 2024

10/10 Excellent

Marcos

Stayed 2 nights in Dec 2023

8/10 Good

sandra

Liked: Property conditions & facilities
room clean Woman who checked le in very friendly and helpful when i needed to change rooms
Stayed 1 night in Dec 2023

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Modern look. Very clean. I can't say anything stood out, but I would stay there again. The cost was reasonable.
Stayed 1 night in Dec 2023

2/10 Terrible

Larry

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The night clerk was helpful and considerate of my situation
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Business traveller
Stayed 1 night in Dec 2023

10/10 Excellent

Steven

Stayed 1 night in Dec 2023

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was overall nice. I never run into a problem with Quality Inn.
Stayed 1 night in Dec 2023

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Janine, Dudley

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness

6/10 Okay

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Too close to the road
Stayed 1 night in Dec 2023

10/10 Excellent

Tonya

Stayed 2 nights in Dec 2023

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was on the back of building where it was quiet which was suggested at check in. My husband has a rollator walker that wouldn’t fit through a narrow bathroom door. The front desk was able to put us in handicap room which was great.
Stayed 1 night in Dec 2023

10/10 Excellent

Francisca

Travelled with partner
Liked: Amenities
Well renovated hotel !! Very clean and neat Front desk was really nice and professional. To be recommended !!
Stayed 1 night in Nov 2023

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities, room comfort
Good for the price. No issues with rooms
The "breakfast consisted of little more than white bread and weak coffee. Be careful the base of the tub is tapered slope with no matting. Very slippery.
Stayed 2 nights in Nov 2023

10/10 Excellent

Gaurav

Liked: Cleanliness, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Nov 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast could have more options. Parking at times was tight, when the back park area was full it was hard driving through the lot.
Stayed 6 nights in Nov 2023

6/10 Okay

Praveen

Travelled with family
There is no buffet or full breakfast. Some cereals, bread and coffee. No eggs, no other proteins.
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Free Continental breakfast was disappointing
Room was nice but we could hear people talking outside at 4;30 am..noisy. Breakfast was very disappointing,notuch to eat..toast,waffles coffee and juice..could have used more choices..like yogurt,fruits,bagels etc..
Stayed 2 nights in Nov 2023
Response from Prince on Nov 23, 2023
Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found the room nice, but we're sorry to learn about the disturbance caused by outside noise in the early morning.In situations like this, we encourage guests to inform our front desk staff immediately so that we can address the issue promptly and make your stay more comfortable. Your comfort is our priority, and your feedback helps us make improvements.We also appreciate your comments about the breakfast, and we'll certainly consider your suggestions for additional choices as we review and enhance our offerings.We hope to have the chance to welcome you back and provide a more enjoyable experience on your next visit. Please feel free to reach out to our front desk with any concerns during your stay.

10/10 Excellent

Janet

Travelled with partner
Very clean and staff was very nice
Stayed 1 night in Nov 2023

6/10 Okay

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Breakfast was the only problem. Saturday morning, the first time i tried to eat, the staff and their children filled entire dining area, so that as someone paying to stay there I had nowhere to sit. Also, limited food options: bread waffle or cereal. Sunday, all of the bread was stale.
Stayed 2 nights in Nov 2023

8/10 Good

Cecilia

Stayed 2 nights in Nov 2023

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ,clean and very convenient
Stayed 3 nights in Nov 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful, very clean rooms, perfect for a quick trip to Asheville. Dinning and shopping very convenient to the property.
Stayed 3 nights in Nov 2023

8/10 Good

Dr Steven

Stayed 1 night in Nov 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay here. Staff was great, rooms were spotless and quiet. Perfect for an overnight stay on a long driving trip.
Stayed 1 night in Nov 2023
Response from The Quality Inn Downtown Tunnel Rd on Nov 11, 2023
Thank you for choosing the Quality Inn, we are delighted you enjoyed your stay. We look forward to seeing you again soon.

10/10 Excellent

giorgio, Lawrenceville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can tell the building is old. The renovation effort makes the hotel looks newer and clean. One little detail: upgrade the AC unit in the room. A bit outdated and too loud. Besides that, it was great.
Stayed 2 nights in Nov 2023
Response from The Quality Inn Downtown on Nov 11, 2023
Thank you for choosing the Quality Inn, I will send your concerns to the manager. We look forward to accommodating you soon.

10/10 Excellent

Bobbi

Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

8/10 Good

Rinaldo

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Room was clean, breakfast was very limited
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

6/10 Okay

Rafa

Stayed 1 night in Oct 2023

6/10 Okay

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Toilet against the tub and not in the middle of the bathroom wall was unique and never seen before.
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

6/10 Okay

Sandra

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

10/10 Excellent

Barish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety and surveillance was appreciated. Very convenient location to highways and dining.
Stayed 3 nights in Oct 2023
Response from The Quality Inn Downtown Tunnel Rd on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable. and well maintained
Clean and comfortable room. Well maintained property. Staff is friendly and helpful. Breakfast is decent.
Stayed 2 nights in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking the time to leave us a great review. Our staff and property is something we take great pride in and were glad it reflected in your stay.

10/10 Excellent

Michol, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean
Stayed 2 nights in Oct 2023
Response from management on Oct 24, 2023
Thank you for taking the time to leave us a great review. Our staff and property is something we take great pride in and were glad it reflected in your stay.

8/10 Good

Jessica

Travelled with partner
Busy inner city area with noises all night and people wandering around parking area.
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We will address your concerns with management We look forward to seeing again soon

8/10 Good

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nadine on Nov 5, 2023
Thank you for choosing The Quality Inn Downtown Tunnel Rd, We look forward to seeing again soon