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Reviews of SpringHill Suites by Marriott Asheville

3 out of 5
SpringHill Suites by Marriott Asheville
2 Buckstone Place, Asheville, NC

Reviews

8.6

Excellent

Rating 10 - Excellent. 408 out of 786 reviews" "
Rating 8 - Good. 250 out of 786 reviews" "
Rating 6 - Okay. 87 out of 786 reviews" "
Rating 4 - Poor. 29 out of 786 reviews" "
Rating 2 - Terrible. 12 out of 786 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allisan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay! The breakfast was good and convenient each morning. Staff was friendly and inviting. The building is overall a little outdated, but very clean!
Stayed 3 nights in Mar 2024

10/10 Excellent

Leslie, North Babylon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy to get to downtown Asheville
Stayed 1 night in Mar 2024

10/10 Excellent

Donald D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Staff & service, property conditions & facilities
everything was fine for our late check in and early check out
Stayed 1 night in Mar 2024

8/10 Good

Brielle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was nice and clean it’s nice of you have work to do or just want to read very quiet the staff was welcoming,kind, and made conversation so overall I would recommend and I would come back. The rooms was clean and very family friendly!
Stayed 3 nights in Mar 2024

10/10 Excellent

Diego

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Straightforward stay with outstanding customer service.
Stayed 2 nights in Feb 2024

2/10 Terrible

Barbara

Disliked: Staff & service
I made a reservation for a suite room with a king bed and they gave me a room with double beds that couldn’t even be joined together. It was my birthday ñ. The reception employee told me that by playing through Expedia they don’t reserve the rooms, that what they have available is what they are going to give you. Terrible attention but I never get a room again in this hotel. They never notified me that I didn’t have this room. I paid for a king, not for two double beds in which two people don’t fit comfortably.
Stayed 2 nights in Feb 2024

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Having Caraabas next door was very hand. Rob at the front desk was super helpful and friendly.
Stayed 3 nights in Feb 2024

10/10 Excellent

Griffin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and very accessible walking options. Near the Harrah’s Cherokee center and a great option for a weekend getaway.
Stayed 2 nights in Feb 2024

10/10 Excellent

suellen

Liked: Amenities, property conditions & facilities
Perfect suite for a short getaway. Convenient. Short Uber to downtown.
Stayed 1 night in Feb 2024

10/10 Excellent

Sophia A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: amazing and helpful staff especially Rob. Very comfortable beds. Nice and quiet would definitely stay here again. a few minor quibbles wish the room had more towel bars and the toilet paper holder is too far from the toilet.
Stayed 2 nights in Feb 2024

10/10 Excellent

Terry

Travelled with family
Liked: Amenities
Great people, great location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was easy and room was very clean, props to the housekeeping team!
Stayed 2 nights in Jan 2024

10/10 Excellent

og

Stayed 3 nights in Jan 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place at a reasonable rate
Great stay This is our second time staying here for a gymnastic competition Will be back next year!
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stopped at this hotel to take a break from a long trip. I wish we had longer to stay. The room was perfect. Beds were super comfortable. The shower was great. The breakfast was delicious. Wish i coukd give it ten stars.
Stayed 1 night in Jan 2024

10/10 Excellent

Marilynn, Charlotte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Great Stay!
We really enjoyed our stay. Everything worked, and when a problem came up, it was attended to immediately. The entire staff were incredibly friendly and responsive, from maintenance needs to breakfast bar. I have never been to a hotel where staff were sweeping and mopping community areas, until we came here.
Stayed 5 nights in Dec 2023
Response from SpringHill Suite Asheville on Jan 7, 2024
It was fantastic to have you as our guests while you were visiting Asheville. Thank you for traveling and staying with us.

8/10 Good

Roseanna Kimberly

Joe was a breath of fresh air! A wide variety of restaurants to choose from.
Stayed 7 nights in Dec 2023
Response from SpringHill Suite Asheville on Jan 7, 2024
Rob (whom some call Joe) has great knowledge of our Asheville area. We look forward to having you return again soon!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville! Looking forward to having you return soon!

8/10 Good

Rossemarie

Stayed 5 nights in Dec 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville! Looking forward to having you return soon!

10/10 Excellent

Jairo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville!Looking forward to having you return soon!

10/10 Excellent

Shanmugam

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thanks for staying with us in Asheville! It was great to see you.

10/10 Excellent

Darrell

Stayed 2 nights in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Jose

Stayed 4 nights in Dec 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thanks for staying with us in Asheville! It was great to see you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room excellent, breakfast lacking
Wonderful room, large and clean. I rate the room excellent. The location was very good, restaurants on the same road, and only 15 minutes to area attractions. We were disappointed in the breakfast. Most of the chain hotels that offer breakfast are much better.
Stayed 2 nights in Dec 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thank you for your kind words!Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this issue with your room from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Jasmyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with nice staff
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
It was wonderful to have you stay with us on your visit to Asheville. Looking forward to your return soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
It was great to have you stay with us on your visit to Asheville. Looking forward to your return soon!

10/10 Excellent

GAry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A New Hone
We are moving to NC from the Chicago area and Rob and all the other hotel staff made us feel welcome and at home. We purchased a new home during our stay and the friendly greeting Rob gave us each night helped assure us we made the right choice movng into the area.
Stayed 28 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thanks so much for your kind words of Rob We think he's pretty amazing ourselves.It was wonderful to have you stay with us on your visit to Asheville. Looking forward to being neighbors!

10/10 Excellent

Michael

Travelled with family
Friendly staff
Stayed 1 night in Dec 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville! I have shared your note with the team to celebrate their hard work.Looking forward to having you return soon!

10/10 Excellent

Donald, Brookhaven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very pleasant and helpful.
Stayed 1 night in Dec 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville! I have shared your note with the team to celebrate their hard work.Looking forward to having you return soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from SpringHill Suites Asheville on Jan 3, 2024
It was great to have you stay with us while visiting Asheville! Looking forward to having you return soon!

10/10 Excellent

Roel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thanks for staying with us in Asheville! It was great to see you.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
Plenty of space in the room for all 4 of us. Nice hot shower. Comfortable beds. Breakfast was about average for free with hot and cold choices. The day they had mini quiche was better than all the other days with powdered eggs.
Stayed 4 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
Thank you for these kind words, we're glad you enjoyed the comfortable room and tasty breakfast! It was great to have you stay with us on your visit to Asheville. Looking forward to your return soon!

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! We stayed 5 nights , great breakfast. Fun indoor warm pool and nice and clean gym , super friendly
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Dec 25, 2023
It was wonderful to have you stay with us on your visit to Asheville. We're glad you enjoyed comfortable accommodations and the hotel amenities.Looking forward to your return soon!

10/10 Excellent

Laurel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe a more prominent sign for turning in. Otherwise everything was great!
Stayed 2 nights in Nov 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Thanks for being our guests! It was great to have you visit Asheville

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Thanks for traveling to Asheville and staying with us. It was great fun!

10/10 Excellent

Greg

Travelled with partner
Bob was awesome.
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
We'll be sure to let Rob know he served you well. Thanks for visiting Asheville!

10/10 Excellent

Malinda, South Beloit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a well maintained property. The room was modern and comfortable. The staff was extremely friendly and helpful. They greeted and chatted as we came and went during our stay. Rob was especially helpful and so friendly.
Stayed 6 nights in Nov 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Rob will be excited to hear your comments. Thanks for staying with us when you were in Asheville...it was great fun!

10/10 Excellent

Kennedy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Nov 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Thank you for being our guests when you were in Asheville NC. See you soon!

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Thanks for being our guests! Hope to see you soon

10/10 Excellent

Alexia, Hyattsville

Stayed 1 night in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Thank you Alexia!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it's quiet, secluded location.
Stayed 5 nights in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Best location in Asheville! Looking forward to your return Justin

10/10 Excellent

Vilson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, close to everything and even included a hot breakfast. Staff was very friendly.
Stayed 2 nights in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
We appreciate your kind words Chirstine. See you again soon!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 6 nights in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Awww! It was great fun to have you as our guest Tim. See you again soon.

8/10 Good

J.D., Albuquerque

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Housekeeping missed us on our scheduled day and we had to go to front desk to ask for towels and empty our own trash. However, evening desk staff were very helpful and friendly. Would come back again.
Stayed 5 nights in Oct 2023
Response from SpringHill Suites Asheville on Nov 26, 2023
Oh no! We're so sorry we missed servicing your room J.D. but glad to know the Front Desk team was ready to help. Thanks so much for being our guest when you are in Asheville

10/10 Excellent

Rhonda

Stayed 1 night in Oct 2023