Iron/ironing board, free cribs/infant beds, free WiFi, bed sheets

Reviews of Days Inn by Wyndham Asheville West

2 out of 5
Days Inn by Wyndham Asheville West
2551 Smoky Park Hwy, I-40, Exit 37, Candler, NC

Reviews

6.8
Rating 10 - Excellent. 189 out of 1000 reviews" "
Rating 8 - Good. 316 out of 1000 reviews" "
Rating 6 - Okay. 247 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 111 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary Beth

Travelled with family
Liked: Property conditions & facilities
I was charged twice for this stay. Expedia charged me 142.21. The hotel asked for a credit card and I accidentally gave them a different card. That account shows a charge of $192.21. Help!
Stayed 1 night in Feb 2024
Response from Jim L - gm on Mar 6, 2024
Thank you for taking the time to review your stay. Please call the hotel directly and speak with Jim in reference to your possible double billing.

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities
Older place. Complimentary southern dinner was GREAT. Easy access to the interstate. Has all amenities. Only downside was the mattress. It sank in the middle and we rolled towards each other all night.
Stayed 2 nights in Feb 2024
Response from Jim L - GM on Feb 19, 2024
Thank you for your recent review, we value your business and you as a guest. I pleased to see that you enjoyed our Complimentary Southern Supper. Hopefully, another part of your enjoyable stay was our Full Hot Breakfast served daily.

8/10 Good

Billie Jo

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Jim L - gm on Feb 14, 2024
Thank you for your recent review, we value your opinion and you as a guest. We were pleased to see your four star review. Hopefully, a positive part of your stay was our complimentary Southern Supper.

4/10 Poor

frank

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not good.
no elevators. Put us senior citizens on third floor. Nobody to carry up suitcases. Charged us $10 extra to move us in same type room on first floor. Noise coming from room next door made it hard to sleep. Noise of cars leaving next morning was loud in room. Would not stay here again
Stayed 1 night in Dec 2023
Response from Jim L - gm on Dec 18, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. The room type that you booked, at a lower rate, are only on the third floor. This is mentioned in the description for future stays. Please feel free to conatct with any further questions or information.

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jim - gm on Dec 11, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your 10 out of 10 review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 Excellent

Kip

Stayed 1 night in Nov 2023
Response from Jim L gm on Dec 1, 2023
hank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 Excellent

Marjorie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Homemade dinner and breakfast included. Quiet and clean. Friendly people. Pet friendly. Definitely suggest staying here.
Stayed 1 night in Nov 2023
Response from Jim L gm on Nov 8, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. I was glad to see that a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jim L - gm on Oct 25, 2023
hank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

6/10 Okay

Toni

Travelled with partner
Staff was very friendly and accommodating.
Stayed 2 nights in Oct 2023
Response from Jim L - gm on Oct 22, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out what we may be able to do to get a 5 star review from you in the future.

8/10 Good

Norman

Stayed 1 night in Oct 2023
Response from Jim L - gm on Oct 22, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

4/10 Poor

Valerie, Castro Valley

Travelled with family
Disliked: Property conditions & facilities
The photo shown on Expedia is not where the accommodations are. They are up the hill from this check-in and "dining" area shown in the picture. The country supper offered as part of the stay was soup in a styrofoam container and a thin sandwich made with one slice of "meat." Room was on the "poor" side of average!
Stayed 1 night in Oct 2023
Response from Jim L - gm on Oct 17, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out what we may be able to do to get a 5 star review from you in the future

8/10 Good

Darrell

Stayed 2 nights in Oct 2023
Response from Jim L gm on Nov 8, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your four-star review. Hopefully, a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities, property conditions & facilities
Check in was easy and staff very friendly. Room was good and comfortable.
Stayed 1 night in Oct 2023
Response from jim l - gm on Oct 8, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served everyday.

10/10 Excellent

Tara, Nesquehoning

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was easy to find right off the Highway
Stayed 2 nights in Sep 2023
Response from Jim L - gm on Oct 1, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper and our Complimentary Hot Breakfast served every day.

2/10 Terrible

Sue

Stayed 1 night in Jul 2023
Response from Jim L on Sep 9, 2023
Thank you for your recent review we value your opinion and you as a guest. I was disappointed to see your 1 star review, we strive to provide each of our guests a 5 star stay. Please contact me directly to discuss your stay to see how we can improve and prove to you that we care about each guest stay.

2/10 Terrible

Jeff

Stayed 1 night in Jul 2023
Response from Jim L gm on Aug 10, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was displeased to see your recent review, as you can tell by other reviews on this site, we strive to provide each of our guests a 5 star stay. I would like the opportunity to speak with you to find out why we rated such a low score. I can be reached at (828)667-9321. Jim Laub - GM

10/10 Excellent

Richard

Stayed 1 night in Jul 2023
Response from Jim L - gm on Aug 10, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was pleased to see your five-star review. Hopefully a positive part of your stay was our Complimentary Southern Supper which included Home Made Kielbasa Sausage and Yellow Rice Casserole, Country Style Green Beans, and Fresh Corn Bread. Have a great day and remember us the next time you are in Asheville and join us for our Complimentary Hot Breakfast served everyday.

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We stayed here for a softball tournament and weren't looking for anything fancy, but the hotel is outdated and not clean. The walls in the bathroom looked like they had dried boogers and other stuff on them behind the door and by the toilet. A storm knocked the power out for over 5 hours, the ice machine didn't work, our outside door looked like someone tried to kick it in, and the ac didn't work very well at all. The cost of the room was $180 w/tax and it wasn't worth it by far, if I could've changed hotels I would've and I have never felt that way about any hotel I have stayed at before.
Stayed 1 night in Jul 2023
Response from Jim L - gm on Jul 3, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

2/10 Terrible

Anthony, Steilacomm

Disliked: Cleanliness, staff & service, property conditions & facilities
I rented the room for my sister, who had been assaulted and robbed, unfortunately they would not let her check in due to no physical copy of her stolen ID card, she did have a photo, so they literally said that she could sleep in the street and not in the paid for room, additionally, they will not refund the money for the room. Completely heartless staff, rules are rules, I guess, people be damned.
Stayed 2 nights in Jun 2023
Response from Jim L - gm on Jun 30, 2023
Thank you for your review, we value your opinion. It is unfortunate that your sister had her id stolen, but it is marked as a requirement to stay on the expedia website. For obvious reasons, most rebuttable hotels follow the same policy. Perhaps next time before you book a non-refundable reservation you may want to reach to the hotel. Your communication will go a long way in preventing unpleasant experiences for everyone.

10/10 Excellent

Leiliamarie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing! Wonderful friendly staff. Clean rooms. Free wi-fi and TV. Great outdoor pool. Complimentary southern breakfast and dinner! Absolutely love this place!
Stayed 2 nights in Jun 2023
Response from Jim L - gm on Jun 16, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

2/10 Terrible

Robert and or Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jim L - gm on May 29, 2023
Thank you for your recent review we value your opinion and you as a guest. I was disappointed to see your 1 star review, we strive to provide each of our guests a 5 star stay. Please contact me directly to discuss your stay to see how we can improve and prove to you that we care about each guest stay.

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms and the bed was comfortable. Bathroom could use an update.
Stayed 1 night in May 2023
Response from Jim L - gm on May 27, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
This place was a bit date and a little well worn but very clean and very comfortable. The bed was excellent.
Stayed 2 nights in May 2023
Response from Jim L - gm on May 15, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Levon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Room was clean. Im a smoker and chose this hotel because it offered a smoking room usually smoking rooms smell awful but this was a pleasant surprise. I would stay hereagain. Thank you for providing for me. Please continue to offer smoking rooms
Stayed 1 night in May 2023
Response from Jim L - gm on May 10, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Griffin

Stayed 1 night in May 2023
Response from Jim L - gm on May 5, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!EditDelete

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful and the room was comfortable. Location worked well for our travel.
Stayed 1 night in Mar 2023
Response from Jim L - gm on Mar 27, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Reginald Lashawn

Stayed 1 night in Mar 2023
Response from Jim L - gm on Mar 29, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Jim L - gm on Mar 27, 2023
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable. Easy to find. Shower had nice pressure. Check in and out clerks were very friendly. Quiet area.
Response from Jim L - gm on Dec 15, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2022
Response from Jim L - gm on Dec 16, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Nadezhda, Knoxville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff really nice and this property had dinner served, something you dont see often.
Stayed 1 night in Sep 2022
Response from Jim L - gm on Oct 28, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

6/10 Okay

Mary T

Travelled with family
Liked: Cleanliness, staff & service
Our heat didn’t work first night. Finally moved us next morning
Stayed 2 nights in Oct 2022
Response from Jim L - gm on Oct 25, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

10/10 Excellent

Mark, WILKESBORO

Stayed 1 night in Oct 2022

8/10 Good

Mike

Stayed 3 nights in Oct 2022

8/10 Good

Linda

Stayed 2 nights in Oct 2022

10/10 Excellent

Michael S

Stayed 1 night in Oct 2022
Response from jim l - gm on Oct 17, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Brenda

Stayed 1 night in Oct 2022

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Stayed for 5 nights and it was everything we needed. Everyone was very friendly, they served breakfast and dinner, and it was close to all of our activities. Pet friendly which is hard to find.
Stayed 5 nights in Oct 2022
Response from Jim l - gm on Oct 15, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

6/10 Okay

Judy

Stayed 1 night in Oct 2022

4/10 Poor

ted

Travelled with partner
Liked: Staff & service
the expedia site did not state that the king bed suites were all on the third floor. there is no elevator.
Stayed 2 nights in Aug 2022
Response from jim l - gm on Oct 12, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

2/10 Terrible

Joshua

Stayed 1 night in Oct 2022

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff.
Stayed 2 nights in Sep 2022
Response from Jim - gm on Sep 23, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had issues with my room key, staff was very helpful to get it corrected. Breakfast was great as well.
Stayed 2 nights in Sep 2022
Response from Jim L - gm on Sep 10, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
Very nice, comfortable place to stay, clean, freshly painted Friendly staff. Close to the Interstate staff
Stayed 1 night in Sep 2022
Response from jim l - gm on Sep 9, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

10/10 Excellent

travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and supper and breakfast are included
Stayed 1 night in Sep 2022
Response from jim l - gm on Sep 5, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities
Generally the room was nice, clean, the area was very quiet. The phone didn’t work, the TV remote barely worked, the alarm didn’t work, the hey cards were sensitive to demagnetizing, and the door wouldn’t lock sometimes. The staff was very nice, so maybe I was just unlucky, and I would stay again.
Stayed 2 nights in Aug 2022
Response from jim l - gm on Aug 30, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

6/10 Okay

Shandee

Stayed 2 nights in Aug 2022

6/10 Okay

Gideon

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was nice for the two days
Stayed 2 nights in Aug 2022
Response from jim l -gm on Aug 9, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was sorry to see that we did meet your expectations during your recent visit. We strive to provide each of our guests a 5 star stay. Please feel free to reach out to us with any further comments on how we can improve.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Jim L - gm on Aug 8, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jul 2022
Response from Jim L - gm on Jul 29, 2022
Thank you for your recent review, we value your opinion and you as a guest. I was glad to see that you enjoyed stay. Please remember us the next time you are in the Asheville area and join us for Southern Supper!