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Reviews of Hôtel Régence

2 out of 5
Hôtel Régence
5 Rue Marius Jouveau, Arles, Bouches-du-Rhone

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 118 reviews" "
Rating 8 - Good. 58 out of 118 reviews" "
Rating 6 - Okay. 11 out of 118 reviews" "
Rating 4 - Poor. 2 out of 118 reviews" "
Rating 2 - Terrible. 2 out of 118 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Staff & service, property conditions & facilities
Very nice place to stay
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and location
Good hotel in a convenient location between the station and the old town. The management were a friendly couple who made us feel welcome and gave us tips on what to see and where to eat in Arles. Our twin room was comfortable with a beautiful view over the river Rhone. Breakfast was good. Very good value for money for one night.
View from the twin room
View from the twin room
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely view across the river. Very friendly owners. Set in very quiet location.
Stayed 1 night in Jun 2023
Response from Valérie on Jun 12, 2023
A big thank you for this very positive feedback, we are delighted that you enjoyed your stay at the Régence.

8/10 Good

Kaveri

Liked: Cleanliness, staff & service, property conditions & facilities
Small family-run hotel in a wonderful location overlooking the river in Arles. Slightly old-fashioned in presentation but comfortable and clean. The owners were very accommodating and helpful.
Stayed 1 night in Apr 2023
Response from Valérie on Jun 12, 2023
A big thank you for this message, looking forward to welcoming you next time in Provence.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Valérie on Sep 30, 2022
Merci beaucoup pour cette très belle note, au plaisir de vous retrouver la saison prochaine dans notre jolie ville de Provence.Cordialement

8/10 Good

Noemi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central, clean and generally comfortable. The host were very friendly and helpful. The breakfast was good. We also had onsite parking (extra payment).
Stayed 1 night in Aug 2022
Response from Valérie on Sep 6, 2022
Thank you very much for taking the time to share your experience at Le Régence.Looking forward to welcoming you again in Provence.

10/10 Excellent

Nilda

Stayed 5 nights in Jul 2022
Response from Valérie on Jul 27, 2022
Merci beaucoup pour cette belle note, nous sommes ravis que vous ayez passé un excellent séjour au Régence. Cordialement

10/10 Excellent

Susan

Stayed 1 night in Jun 2022
Response from Valérie on Jun 25, 2022
Merci beaucoup Susan pour cette très belle note, nous sommes heureux que vous ayez passé un agréable moment chez nous. Au plaisir :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel facing the Rhône River, helpful staff
I had a wonderful time exploring Arles and Hotel Regence is a perfect home away from home. The owners Eric and Valerie were friendly and helpful. Highly recommended!
Stayed 3 nights in Jun 2022
Response from valérie on Jun 22, 2022
A big thank you for your recommendation, we are always available and happy to be of service to travelers who stop with us and even more if they are friendly like you. Goodbye

8/10 Good

patti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location although a little noisey. Couldnt use Airconditioning and too noisey to open window. Would be nice if they hard ceiling fan. No flat sheet on bed just comforter
Stayed 2 nights in May 2022
Response from Valérie on May 7, 2022
Hello and thank you for your comment. We are always present at the hotel, you should have come and asked for an extra sheet, if the duvet did not suit you instead of sleeping on the "bed runner". As far as air conditioning is concerned, it is true that the month May is beautiful but the temperatures do not exceed 20 degrees during your stay, we have not yet activated the air conditioners. Despite these small flats, we would be very happy to welcome you again in our beautiful city.

8/10 Good

Lorraine, Bonita Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location from train station and to town. Very walkable.
Stayed 1 night in Apr 2022
Response from Valérie on May 4, 2022
Thank you very much for this nice note. Indeed, our hotel is ideally located, near the station and in the old town, close to all the monuments. Looking forward

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, though nothing is far in Arles. Convenient to the train station and easy to find - a very pleasant room looking out to the river.
Stayed 1 night in Oct 2021
Response from Valérie on Oct 14, 2021
Thank you very much Graig for your nice review. We are glad you had a good stay with us

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Close to centre
Basic but central and clean. Owners very helpful and polite. Breakfast good and plentiful.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018

6/10 Okay

Jay

Liked: Staff & service
Disliked: Property conditions & facilities
Close to rail station
Not what I expected. No elevator. Sofa filthy. Very basic.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel next to river: quiet and comfortable
Great prices, great staff. Quiet and comfortable, walking distance to all shops and restaurant, walking distance to train station. The owners are very nice and helpful.
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, affordable hotel next to the river
The owners were very helpful and kind. The rooms were clean and quiet. The breakfast was a better deal than anywhere else in town. The proximity to the river is lovely. Best of all, we could walk there from the train station. Highly recommend!
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Convenient to sites and parking. Updated bathroom. Helpful staff. Good breakfast available for a reasonable charge. We would happily stay here again.
Stayed 2 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in May 2018

6/10 Okay

bt, NJ USA

Didn't have hot water the first morning. It took them about 40 minutes to fix. The shower booth is very small. Our room was on the 3rd floor, no lift. The hotel staff did not offer any help to bring your luggage to your room. You are on your own! The good thing about this hotel is the location. Right by the river. A morning/evening walk by the river is very enjoyable.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but good hotel
Great location for visiting the Arles old city. Very welcoming and friendly owner. He gave us tips on where to go and was very helpful. Simple hotel but great place to stay for one or two days visit.

6/10 Okay

soyoun, london

Liked: Cleanliness, room comfort
Clean hotel in central area
Location was AMAZING! The room was small but clean and comfy. It's close to river and train station. I stayed only one night. But I'd like to recommend this hotel !
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alres the best
Great lovation
Stayed 1 night in Jun 2017

10/10 Excellent

Resit B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Thomas

Liked: Property conditions & facilities
Good Hotel
Good hotel. Super close to train and bus station. Room overlooked river....

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Arles.
Good location on the Rhone River. Close to train and bus. Easy walk to the more important sites in Arles. Owner spoke english and was helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Eric and Valerie were exceptionally kind and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, basic, comfortable, quiet, close to sites
My family of four stayed here for three nights over a weekend in June. The hotel is clean, quiet and comfortable. The location is at the edge of the main part of the old city, near the Gare. It is directly on the banks of the Rhone river. We had a river view from our room window. Free parking is available not far away. The room itself is basic and clean. We found the beds comfortable. The air conditioning worked well (better than many locations in France). The bathroom was a bit long and narrow, but modern, somewhat spacious by European standards and clean. A hair dryer is attached to the wall. The walk to major sites such as the Coliseum is comfortable. The staff was friendly and happy to give directions. We carried our bags to the second floor room without a problem (no elevator). Wifi worked well. We opted to have the breakfast on site. Breakfast was sufficient and a good value. We enjoyed our stay in Arles and would definitely recommend this hotel.

10/10 Excellent

Christine, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hideaway in Arles!
The hosts here are wonderful. The location is near the river and sights within Arles. Everything is walkable. We parked our car and forgot about it, since we could reach everything within minutes.

8/10 Good

KC, san jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stop over stay
We enjoyed our brief stay at Arles enroute to Milan. It was a good break for us. Staff are nice and pleasant. Room was clean and comfortable. No elevator, we had to climbed the stairs with our bags.

8/10 Good

laurance, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mid price tourist hotel
A good medium class hotel. Room compact but had most facilities for a short stay.Breakfast very good for price, 6 Euros,with cereals,bread and pastries plus a cold collation. Biggest plus was free parking by the hotel,and a view over the river. In all a good place for a tourist visit.

8/10 Good

Not Provided

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel is in a good location, walking distance to all the old town sites (Arles is pretty small) and plenty of nearby free parking. BUT it's dingy and needs some repainting; rooms are VERY small and yellow-marbled wallpaper in ours just made it look sad. Rooms were advertised as 12 sq.m. but that clearly includes the bathroom; in what's left they could barely fit a small double bed, ONE very small stool for a bedside table (no room for a second one) and a rickety ironwork half-table and chair. Bed was comfortable and breakfast was better than we expected after all the above, though.

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Moshe, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic and good hotel good location
Basic and good hotel. Great location by the rever and steps away from old town. Small room. It could be hard to finde parking, we parked in the train station. Good for a short stay.

8/10 Good

Eric, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Very helpful owner. Both room and breakfast were very good value

10/10 Excellent

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy hotel in the heart of Arles
Comfy little hotel with very friendly staff. Hotel is conveniently located and close to some of the key Van Gogh painting sites. Also very affordable. Excellent experience for the cost.

8/10 Good

Allison, London

Liked: Cleanliness
Quiet hotel close to centre and overlooking river
Lovely room. Good breakfast. Easy to get everywhere on foot. Helpful staff. Easy to park on the river.

8/10 Good

Joey Ong, Singapore

Great location
We liked the hotel location as it is just by the river and all major sights are within walking distance. We will recommend to our friends.

6/10 Okay

Garry

Liked: Cleanliness, staff & service
Good location by the river near the Roman sites.
Very nice desk staff. Excellent good value buffet breakfast. Clean air conditioned room, but the wash basin didn't drain properly. We didn't discover this until quite late in the evening and choose not to mention it until the morning, and then forgot, so I don't know how responsive they would have been. It should have been obvious to the cleaning staff, though.

8/10 Good

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sarah, nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, good value
Nice little hotel in arles, great location, easy walk into town.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing stay
The hotel has no elevator, to activate the sensor for the hallway light you have to stomp the floor hard or manually turn on the switch. The lighting in our room was so dim that reading was impossible, and the TV hanging near the ceiling was probably the smallest size you can find nowadays and with so few English language channel watching Tv was out too. The breakfast had to be reserved ahead of time ( never had had that experience in other hotels before ), the so-called buffet breakfast was carefully measured in portions and the coffee was weak and the milk for the coffee was watery. Almost forgot to mention the water temperature for the shower ( very tiny space) was not steady!

10/10 Excellent

Irina, Chiacgo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the center
Was very satisfied. We felt welcomed, All our questions were answered, we were provided with maps and schedule of events (visited during Easter Feria). Appreciated attention and help. Enjoyed central location - 5 min from Amphiteatre.

10/10 Excellent

Elfi, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice surprise
The hotel is right at the Rhone river which we could see from our room. The people are very friendly and helpful. Everything is very near: the hotel is only 500 m from the train station, inside the walls and it only takes about 10 minutes by foot to get to the most famous attractions. The hotel has a bicycle renting service, and we spent a wonderful day biking to Montmajour Abbey and Daudet's windmill.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort