Front of property

Reviews of Hotel Italia

3 out of 5
Hotel Italia
Via Ghibellina 5/7, Cortona, AR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 146 out of 244 reviews" "
Rating 8 - Good. 72 out of 244 reviews" "
Rating 6 - Okay. 19 out of 244 reviews" "
Rating 4 - Poor. 6 out of 244 reviews" "
Rating 2 - Terrible. 1 out of 244 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Properly became a hostel without informing me, at night the entrance had drunk men making it uncomfortable. Noisy hallways and banging doors. Breakfast is no longer included but websites continue to say it is. I would not recommend this to anyone over 24
Stayed 2 nights in Dec 2023

10/10 Excellent

Yves

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building in the very centre of Cortona's old town. Comfortable room with fabulous view. Very friendly staff. Great breakfast buffet.
Stayed 1 night in Oct 2023

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The perfect hotel to stay in the historic area of Cortona where you can walk to everything. The staff was delightful and helpful. Totally recommend.
Stayed 2 nights in Sep 2023

10/10 Excellent

Murray

Stayed 4 nights in Jun 2023

10/10 Excellent

Robert, Antibes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Yolanda, El Paso

Stayed 1 night in Mar 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice Thank you
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nicely located 5 mins to the historic centre. Room was clean and breakfast was good overlooking the valley. Free parking available outside the historic centre and we not aware that we can drive in to drop off luggage

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Italia is situated in the heart of old town Cortona, just off the Piazza della Repubblica. Franz greeted us with a huge smile and plenty of useful information. The lobby area was clean and charming. Our room was clean and comfortable for the most part. Adjusting the temperature is always a challenge in older buildings when there are big swings in outside temperatures. The only negative aspect of our stay was the WiFi was very unstable and weak. Cell service behind the thick medieval walls is pretty much non-existent so this was inconvenient. The views at breakfast from the top piano are amazing. The caffe was wonderful and the food was good enough. The hotel in November was a good value and I would consider a short stay here again.
Stayed 1 night in Nov 2022

4/10 Poor

Mary

Stayed 3 nights in Aug 2022

10/10 Excellent

Marcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Stayed 2 nights in Apr 2022

6/10 Okay

Alan

Stayed 1 night in Mar 2022

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
This was such a delightful stay. Beautiful comfortable and clean room with everything you need in a perfect location. Central to everything yet quiet. Such a good vibe and friendly management. Can't wait to stay again.
Stayed 3 nights in Mar 2022

10/10 Excellent

Patricia Covarrubias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Franz made our stay memorable. Very kind and attentive. Property is right in the center of town , everything within walking distance!
Stayed 3 nights in Oct 2021

4/10 Poor

And, New York

Travelled with partner
Great location. Room was not like in the pictures. It was dark, hard mattress, noisy AC. Nice breakfast location at the top.
Stayed 1 night in Sep 2020

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in center of Cortona
This is a charming hotel in an historic building in the center if Cortona. The building is beautifully and tastefully decorated, the staff is friendly, welcoming and helpful and I had a lovely stay.
Stayed 1 night in Aug 2020
Response from Franz on Aug 31, 2020
Dear Nancy, thank you very much for your review and for spending these nice words. We hope to see you soon, next time with all your family save and reunited. We wish you all the best.

10/10 Excellent

Zoran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Franz on Jul 31, 2020
Dear Zoran, I hope you came home safely or rather I hope your vacation continues. We thank you very much for your review and we look forward to seeing you again soon with your beautiful family + dog. Best regards F. Dietel Hotel Italia

8/10 Good

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Diego on Oct 22, 2019
Dear Marilyn, thanks much for staying with us and sharing your Experience on Expedia. We are happy that you had a good stay, and we hope to welcome you back in Cortona. Best Regards, Hotel Italia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Authentic historical palace. Romantic and charming. Central location for walking the whole town
Stayed 2 nights in Sep 2019
Response from Diego on Sep 16, 2019
Dear Guets, thanks much for choosing Hotel Italia and for sharing your experience on Expedia. We are very happy that you had a good stay with us! Many thanks for your positive comments about our property. We hope to welcome you back, Best Regards from the Team of Hotel Italia.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Diego on Jul 20, 2019
Dear Guest, Thank you for choosing Hotel Italia during your stay in Cortona. We hope that you had a good stay with us, and we're waiting to welcome you back. Best Regards, Hotel Italia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Italia was lovely! It is just off the main square in Cortona, so the location is fantastic. But it is also very quiet. The air conditioning worked great as well. Diego, at the front desk, was continually helpful and so polite. Breakfast was great and the cappucini were delicious. I great value!! Would stay here again.
Stayed 1 night in Jul 2019
Response from Diego on Jul 20, 2019
Dear Guest, thanks much for the lovely Review!! We are very happy that you had a good stay with us, and we are reading your comments with much joy. Waiting for your next visit, Best Regars from the all Team of Hotel Italia.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel in charming Cortona! Will definitely be back!!
Stayed 2 nights in Mar 2019
Response from Diego on Mar 9, 2019
Dear Guest, Such a great review! Thanks so much for staying with us and for sharing your experience on Expedia! We hope to welcome you back the soonest. Best Regards from the Team fo Hotel Italia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Ideally situated in the centre of Cortona, literally a few steps from the main square. Very helpful staff on reception, especially in accessing wi-fi. Breakfast on 4th floor with stunning views over the countryside below.
Stayed 1 night in Feb 2019
Response from Diego on Mar 7, 2019
Dear Guest, many thanks for staying at Hotel Italia and for sharing your experience on Expedia! We are very happy that you had a good time with us; many thanks indeed for the nice comments about us and the Hotel. We hope to welcome you back the soonest, Best Regards, Hotel Italia.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
It was great since the moment we got there thank you so much and will be back !
Stayed 4 nights in Feb 2019
Response from Diego on Feb 16, 2019
Dear Jose, Suche a great review! Many thanks for staying with us, and for sharing your experience on Expedia. We hope to welcome you back! Best Regards from the Team of Hotel Italia

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from d on Feb 4, 2019
Dear Olivia, many thanks for choosing Hotel Italia and for sharing your review on Expedia! We are very happy that you had a good stay with us, and we hope to welcome you back in the next future. Best Regards from the Team of Hotel Italia

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 2 nights in Jan 2019
Response from Diego on Jan 30, 2019
Dear Mr. Steven, Many thanks for the great Score! We are happy you had a good stay with us, and we hope to welcome you back the soonest. Best Regards, Hotel Italia.

10/10 Excellent

Amanda, NJ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a beautiful city! Very nice hotel snd central to everything! The staff was very nice and the view from our room was breathtaking!!!
Stayed 2 nights in Dec 2018
Response from Diego on Dec 25, 2018
Dear Amanda, thank you for choosing Hotel Italia, and for sharing this amazing Review on Expedia! We are reading it with much pleasure! Many thanks for our positive comments about our staff, always happy and ready to share the lovely atmosphere of Cortona. We hope to welcome you back the soonest, Best Regards from Hotel Italia.

10/10 Excellent

Hector, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room,staff, breakfast, and location is amazing. The views are breathtaking. Loved the complimentary Cappuccino. They called a Taxi to pick me up at the train station. I was in Cortona for a wedding and the staff went above and beyond to make my stay excellent! The wedding was at a villa located in the hills of Tuscany but they found the best taxi driver to help me find this neighborhood. He even came back to pick me up in the middle of the night! Keep in mind that they do not have any street lights? The breakfast was incredible with the most amazing view of the lake. Also, I needed a couple extra hours for a late checkout and they were very understanding. They told me to take my time and it was not a hassle at all. Hotel Italia is a GREAT PLACE TO STAY!!!
Stayed 2 nights in Oct 2018
Response from Diego on Oct 26, 2018
Dear Mr. Hector, such a great review! Thank you for staying at Hotel Italia, and for sharing this lovely review on Expedia! We are very happy that you had a good stay with us, and thank you very much for all the nice comments! We hope to welcome you again the soonest! Best Regards from the Team of Hotel Italia.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our experience at Hotel Italia did not disappoint. Been there before this recent visit. Planning to go back in the near future. Thanks.
Stayed 2 nights in Oct 2018
Response from Diego on Oct 31, 2018
Dear Yvonne, We are delighted about your review, truly happy that you enjoy your stay with us. Thank you very much for sharing your experience on Expedia. It will be our pleasure to welcome you back the soonest! Best Regards from the Team of Hotel Italia.

8/10 Good

Benedikt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Diego on Oct 9, 2018
Dear Benedikt, thank you very much for choosing Hotel Italia and for the good score you given us! We are very happy you had a nice stay, and we hope to welcome you back! Best Regards from the Team of Hotel Italia.

10/10 Excellent

Anna, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel located in the centre of Cortona.
The location is ideal for a trip to this truly wonderful city . The staff and facilities are excellent and you will be well looked after throughout your stay. We highly recommend Hotel Italia and will return for more of their Italian hospitality as soon as we can!
Stayed 3 nights in Aug 2018
Response from Diego on Aug 29, 2018
Dear Anna, thank you very much for choosing Hotel Italia during your visit in Cortona, and for sharing your experience on Expedia...such a lovely review! Many many thanks for all the good and nice comments about our place and our personnel, always ready and happy to share the lovely atmosphere that makes Hotel Italia and Cortona a particular place! We hope to welcome you back the soonest, Best Regards from the Staff of Hotel Italia

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Diego on Aug 29, 2018
Dear Wili, Thanks for the great Score! Thank you for choosing Hotel Italia for your stay in Cortona, and for sharing your Experience here on Expedia. We are very happy that you had a good time with us, ans we hope to welcome you back the soonest. Best Regards from the Team of Hotel Italia.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to Be Missed!
This little gem in the heart of Cortona is a must stay. The staff were so helpful that, eventhough our plans kept changing, they never missed an opportunity to say yes to us. The room was clean, comfortable and sported 2 bathrooms! The breakfast buffet was delicious and served in a rooftop room with amazing views of the valley below. I wouldn't stay anywhere else in Cortona!
Stayed 4 nights in Jul 2018
Response from Diego on Aug 29, 2018
Dear Robin, Such a Lovely Review!! Many many thanks from the all Team of Hotel Italia! First of all, thank you for choosing Hotel Italia during your stay in Cortona, and for sharing your amazing review on Expedia. We are very happy that you appreciated our property, our staff and the nice atmosphere that makes Hotel Italia different! Many thanks for the lovely appreciations about our rooms & breakfast, where we dedicate our daily care! Once again thank you very much! We are already waiting to welcome you back at Cortona, Best Regards from the all Team of Hotel Italia.

10/10 Excellent

SYLVIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful, warm and inviting
Response from Diego on Apr 12, 2018
Dear Sylvia, thanks so much for choosing Hotel Italia during your stay in Cortona. We are truly happy to see that you had a good stay with us, and we would like to thank you for the lovely comments on our property! We hope to welcome you back the soonest, Best Regards from the Team of Hotel Italia.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, lovely people
One of the most unique hotels with the friendliest of staffs. Our only regret is that we were unable to stay longer. Even though it was a VERY quaint, old building, we were nice and warm, which we have not been in most of the hotels in Italy this spring!
Response from Diego on Mar 26, 2018
Dear Mr Craig, thank you very much for chooseing Hotel Italia for your stay in Cortona, and for sharing your experience on Expedia. We are very happy you had a good time with us! Many thanks for commenting our good heating system, to which we dedicate our attentions. We hope to welcome you back soon, Best Regards from the Team of Hotel Italia.

8/10 Good

pascal, denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
time was there was pwefect good location brilliant staf great breakfast and clean rooms
Stayed 2 nights in Jan 2018
Response from Diego on Feb 12, 2018
Dear Pascal, thank you for staying at Hotel Italia and for sharing your review on Expedia. We are very happy you had a good stay with us! And such a great review: many thanks for your lovely comments! We are waiting to welcome you back, Best Regards from the Team of Hotel Italia.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Clean and quiet hotel with good breakfast buffet and friendly staff.
Stayed 3 nights in Nov 2017
Response from Diego on Nov 21, 2017
Dear Guest of Hotel Italia, many thanks for staying with us and sharing your review on Expedia. We are reading your comment with joy, as the appreciation of the service from our guest is our Top priority. Many thanks for the nice notes about cleanliness of the property; we daily dedicate our attention for it! We hope to welcome you back for your next trip to Cortona. Best Regards from the Team of Hotel Italia.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017
Response from Diego on Nov 16, 2017
Dear Mr. William, many thanks for choosing Hotel Italia during your visit in Cortona, and for sharing your appreciation on Expedia. Such a good score! Many thanks and we hope to welcome you again the soonest at Hotel Italia. Best Regards from the team of Hotel italia.

10/10 Excellent

palmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent choice
Perfectly charming hotel, very friendly staff, wonderful breakfast, and very centrally located.
Stayed 2 nights in Sep 2017
Response from Diego on Oct 30, 2017
Dear Palmer, Such a Great Review! We are so happy to read your comments about Hotel Italia. Many thanks for the nice notes on our staff, always ready and happy to provide the most important info to enjoy the various lovely attractions of Cortona. Thank you for commenting our breakfast, to which we daily dedicate our care and attention. We hope to welcome you again the soonest at Hotel Italia! Best Regards from the Team of Hotel Italia!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017
Response from Diego on Oct 30, 2017
Dear Guest, THANK YOU VERY MUCH!! Best Regards from the Team of Hotel Italia.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old rustic tranquillity
Great location once you don't drive into Cortona by car . Park outside the castle walls and you will avoided fine. Hotel staff were one of the friendliest we encountered in all our time travelling. We were on holidays from working with "The general public" so sorry we didn't interact with them too much. Breakfast was free but lots to choose from. There is a coffee machine but ask the lady and she will bring you fresh coffee on request . Room 30 was big and very comfortable. Shower / toilet room was large and bright. View from breakfast room amazing . It was thunder and lightning one morning and it added to the views . Diego and Ramana met us at reception the first day and till we left they were on hand to answer any questions or issues . We will be back .
Stayed 2 nights in Sep 2017
Response from Diego on Oct 30, 2017
Dear Michael, We are reading your review with so much Joy & Pleasure! Many thanks indeed for all the good comments, from the room to the breakfast till us! We are always very willing and happy to provide the best info in order for our guest to truly enjoy what Cortona has to offer. We are waiting to welcome you back the soonest! Best Regards from the Team of Hotel Italia

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Cortona- bello!
Couldn't ask for a better location or nicer service. They upgraded our room which was very comfortable. The view from the breakfast room was spectacular. The breakfast was very good. For those want eggs, they are available. Their recommendation s for restaurants we're excellent. I will definitely choose this hotel on future trips to Cortona
Stayed 1 night in Aug 2017
Response from Diego on May 31, 2018
Dear David, Many Many thanks for your great review! We are very happy to see that you appreciated everything from us! We are waiting to welcome you back in Cortona! Best Regards from the Team of Hotel Italia.

10/10 Excellent

Mark, Colorado, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific stay in Cortona
The staff was absolutely exceptional! Very helpful and friendly and went out of her way to make sure we had all the information and assistance we needed. The hotel was really great, and located convenient to the main plaza and shopping. The views from our window were absolutely stunning! We would absolutely stay here again!
Stayed 1 night in Jul 2017
Response from Diego on Sep 9, 2017
Dear Mark, thank you very much for staying at Hotel Italia during your holiday in Cortona. It's a great pleasure to see you had a good stay with us! Many thanks for your appreciations, expecially to our Staff always very happy to provide the essential info's to really enjoy Cortona. We hope to welcome you back for your next holiday! Best Regards from the Team of Hotel Italia.

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cortona charm
Superb location just off the main square in a charming building. Service was excellent. Single room was cosy but with a fantastic view! Breakfast buffet was quality. Highly recommended for solo travellers too.
Stayed 2 nights in Aug 2017
Response from Diego on Sep 9, 2017
Dear "A", many thanks for staying at Hotel Italia and for sharing your review on Expedia. We are very happy in reading that you had a good time with us! Many thanks for your various appreciations, expecially on our Single room and our breakfast, where we dedicate our daily attention and fantasy. We hope to welcome you back the soonest! Best Regards from the Team of Hotel Italia.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S&D vacation!
One of the most under rated places we stayed on our trip to Italy! It was beautiful and the staff so helpful and pleasant!
Stayed 2 nights in Jul 2017
Response from Diego on Aug 12, 2017
Dear Mr. Stanley, Wow! Such a great Review! Thank you very much for staying at Hotel Italia during your holiday in Cortona, and for sharing your experience here on Expedia. We are very happy that you had a good stay with us; the satisfaction of our Guest is our top priority! Many thanks for your good comments about our property, and about our Staff: we are always very happy to share our knowledge of Cortona, to let the visitors discover and enjoy the nice variety of interesting sightsseen and curiosity of Cortona. We hope to welcome you again the soonest, Best Regards from the Team of Hotel Italia.

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing view from the breakfast room, absolutely worth it just for the view! Good central location in town and very helpful staff with lots of local recommendations
Stayed 1 night in Jul 2017
Response from Diego on Aug 2, 2017
Dear Clare, thank you very much for staying at Hotel Italia and for sharing your experience here on Expedia. We are very happy that you had a good stay with us! Many thanks for your appreciations on our Staff: in fact we are always very happy to share our knowledge about Cortona to let our guest really enjoy the beautiful treasures that the town has to offer! Thanks as well for the lovely comments on our breakfast view! We hope to welcome you back the soonest, Best Regards from the Team of Hotel Italia.

10/10 Excellent

Barbara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, good stay.
Stayed 1 night in Jun 2017
Response from Diego on Jul 18, 2017
Dear Barbara, many thanks for your nice review about your stay with us! We are very happy you enjoyed, and we hope to have you back the soonest! Best Regards from the Team of Hotel Italia.

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enchanting holiday!
It was our first visit to Cortona and it was enchanting....the hills, the churches, the buildings, the squares were all wonderful. Hotel Italia was in a perfect location and provided a great breakfast with an incredible view over the valley. The staff was very helpful as well. We highly recommend
Stayed 3 nights in Jul 2017
Response from Diego on Jul 18, 2017
Dear Peter, Thank you very much for staying at Hotel Italia during your holiday in Cortona. We are truly glad that you had a good stay with us! We are reading your review with great pleasure and entusiasm! Many thanks for your positive notes about our Hotel and the Team; we are all very happy to make the stay of our guest more than special! Expecially we deeply enjoy to provide all the precious infos and share our experiece on Cortona and its treasures! We hope to welcome you back the soonest! Best Regards from the Team of Hotel Italia.