Outdoor pool, open 7:00 AM to 6:00 PM, pool umbrellas, sun loungers

Reviews of Trade Winds Hotel

4 out of 5
Trade Winds Hotel
Dickenson Bay, St. John's, Antigua

Reviews

8.4

Very good

Rating 10 - Excellent. 100 out of 244 reviews" "
Rating 8 - Good. 100 out of 244 reviews" "
Rating 6 - Okay. 33 out of 244 reviews" "
Rating 4 - Poor. 8 out of 244 reviews" "
Rating 2 - Terrible. 3 out of 244 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi, Washington

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, quiet property to stay at with a restaurant on-site that serves excellent food. The staff are all very friendly and helpful. We would definitely stay at the Trade Winds again!
Stayed 1 night in Mar 2024
Response from TWH Team on Mar 21, 2024
Hello Heidi,Thank you for your wonderful feedback regarding our team and property. We are thrilled that you enjoyed your stay, and we eagerly anticipate the opportunity to host you again in the future.Warm regards,TWH Team

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views and lovely property, less than 2 miles from very nice beaches The staff was very helpful and gracious. The restaurant was pleasant and the food good but not great,and service was hit or miss. But overall a great experience.
Stayed 2 nights in Mar 2024
Response from TWH Team on Mar 4, 2024
Hello Catherine,Thank you for your wonderful review of our team, property, and service. Your feedback is truly appreciated as we strive to enhance our brand.TWH Team

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s an amazing place to stay? We had the breakfast package so every day we were able to eat breakfast on a patio looking at the beautiful Caribbean border. The staff is so friendly and personable. That’s where we’re going to go next time we come back if you grab a cab ask for Levi.
Stayed 5 nights in Feb 2024
Response from TWH Team on Feb 19, 2024
Hello William,Thank you for an amazing review of our team and service offerings. We can't wait to welcome you back. See you soon!TWH Team.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique type hotel, staff amazing and so helpful. Restaurant service and food good. Only booked for 1 night before a cruise but would recommend.
Stayed 1 night in Jan 2024
Response from TWH Team on Feb 14, 2024
Hello Amanda,Thank you for your wonderful review of our team and service. We are delighted that you enjoyed your stay before setting off on your cruise.TWH Team

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
great welcome and very friendly staff
Stayed 1 night in Jan 2024
Response from TWH Team on Jan 30, 2024
Hello Ian,We appreciate your kind review of our team and your stay at Trade Winds Hotel.It was truly our pleasure to host you, and we eagerly anticipate the opportunity to welcome you back.TWH Team

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with an amazing view!! But the best thing was the staff from check in ,at the restaurant and on departure everyone was great.
Stayed 1 night in Jan 2024
Response from TWH Team on Jan 19, 2024
Hello Arthur, Thank your lovely review! We are elated you enjoyed your stay with us. TWH Team

8/10 Good

Mignon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive, especially Christina and the other security staff (sorry, I don’t remember all their names), and Antonio of maintenance; many thanks to Rana for taking care of the check-in issue; Tohondra the waitress was very professional and sweet. Overall, everyone was friendly and helpful. Corine, banquet manager, I believe, was really great. Unfortunately, one of the waitresses at breakfast on the 17th gave me someone’s left over butter which had bread crumbs in it. It was rather disgusting. She denied it but then said the other butter was “hard.” I just hope she will not do that to another guest.
Stayed 5 nights in Jan 2024
Response from TWH Team on Jan 18, 2024
Hello Mignon,Thank you for sharing your thoughts about your recent stay with us.We are sorry to hear about the hiccup on your last day, and we will do our best to ensure it doesn't happen again.On the brighter side, we are thrilled to know you had an enjoyable overall stay, and we are already looking forward to hosting you again.Cheers,TWH Team

10/10 Excellent

Harland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Jan 2024
Response from TWH Team on Jan 11, 2024
Hello Harland, Thank you for your amazing review!TWH Team

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely view of the sea and ships moving around Dinner and breakfast were excellent and the staff very attentive. The gardens are lovely. We did find the steps a bit much but the staff assisted with luggage. I would stay there again.
Stayed 1 night in Dec 2023
Response from TWH Team on Dec 31, 2023
Hello Hazel, Thank you for your thumbs-up approval, our team is elated to know we exceeded your expectations! Your perfect review is a lovely way to close the year. A happy new year to you and yours from our Trade Winds Hotel Team!

10/10 Excellent

Jonas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant!
Stayed 1 night in Dec 2023
Response from TWH on Dec 31, 2023
Hello Jonas, We are cheesing! Thank you for your lovely review of our on-site restaurant. TWH Team

8/10 Good

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the duplex. With the bed upstairs and everything else downstairs it was a bit inconvenient but the view was amazing and definitely made up for it! The front desk staff were all wonderful to interact with.
Stayed 4 nights in Dec 2023
Response from TWH Team on Dec 31, 2023
Hello Derrick, Thank you for your lovely review of the property and team. We are happy to know your stay was enjoyable and look forward to your soon return. TWH Team

6/10 Okay

Atte

Stayed 1 night in Dec 2023
Response from TWH Team on Dec 14, 2023
Hello Atte, Thank you for choosing Trade Winds Hotel and your feedback on your recent stay. TWH Team

6/10 Okay

Nikeisha

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The room was clean. Staff was pleasant and friendly. The walk to the room was long, did not have staff to assist. Lots of stairs. The heater was not working so all showers were cold. I communicated this to front desk on the first morning. They sent maintenance team. Maintenance advised that they know what has to be done and the problem should be resolved by the time I return. When I returned at 10pm, the water in the shower was still cold. There is no reception after 10pm so I showered with cold water again. When reception starts at 8am, I called and they advised that maintenance will come again. I checked out at 9:30 and maintenance did not arrive. Another morning with a cold shower.
Stayed 2 nights in Nov 2023
Response from TWH Team on Dec 10, 2023
Hello Nikeisha,Thank you for choosing to stay with us!We are hugely apologetic that we did not exceed your expectations at the time of your last visit and apologize for the oversight experienced in repairing the fault reported. We are, however, pleased to learn that the team and cleanliness of the hotel were all to your liking. At the time of your next visit, we will ensure that you receive our usual A1 service. Thank you again for choosing Trade Winds Hotel and we look forward to welcoming you back.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having previously stayed at the Trade Winds Hotel, I decided to book again, due to the excellent location, great restaurant and excellent staff. All staff that I came into contact with went out of their way to help me, from booking taxis to arranging a shower room after my check out time, and were all friendly, approachable, professional with a great sense of humour. I would definitely recommend a stay at the Trade Winds Hotel.
Response from TWH Team on Nov 20, 2023
Hello James, Thank you for this amazing review! Your feedback certainly placed a smile on our faces. Thank you for your continued support of our brand and we look forward to hosting you again. TWH Team

8/10 Good

Keianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, most rooms updated and good restaurant.
Stayed 3 nights in Nov 2023
Response from TWH Team on Nov 19, 2023
Hello Keianna, Thank you for a lovely review; we are elated you enjoyed your stay. TWH Team

10/10 Excellent

Ana

Stayed 1 night in Nov 2023
Response from TWH Team on Nov 19, 2023
Hello Ana, Thank you for your thumbs up approval. We love receiving feedback.Thank you for choosing Trade Winds Hotel and we hope to welcome you back. TWH Team

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from TWH Team on Nov 17, 2023
Hello Owen, Thank you for an amazing 5-star review!TWH Team

10/10 Excellent

R

Business traveller
The hotel really made me feel safe with a pending hurricane. They were organised and putting the guests first - thank you
Stayed 4 nights in Oct 2023
Response from TWH Team on Oct 23, 2023
Hello R, Thank you for a splendid review. We understand that weathering a storm can be unsettling when away from family and friends; it was our absolute pleasure hosting you and we are elated to know the team made the process easy and refreshing.

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Aug 2023
Response from TWH Team on Aug 20, 2023
Hello Juliette, Thank you for this awesome review. We are elated you had an amazing stay and look forward to hosting you again.

8/10 Good

Anonymous

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All staff at Trade Winds Hotel were very friendly. They provided excellent customer service. The security on site made me feel extra safe and they were friendly. The only issue I had is that there is no bus service near the hotel, which meant that I spent a lot on taxis.
Stayed 11 nights in Aug 2023
Response from TWH Team on Aug 19, 2023
Hello, Thank you for a thumbs up review. Your feedback is much appreciated. Thank you for choosing Trade Winds Hotel.

10/10 Excellent

Dawn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and beautiful hotel. Unbelievably beautiful views from any room. All staff very pleasant and accommodating. I will definitely stay there again!
Stayed 4 nights in Jul 2023
Response from TWH Team on Aug 1, 2023
Hello Dawn, Thank you for an amazing review! We are happy to have hosted you and look forward to your return :).

10/10 Excellent

Delvecia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was very accommodating friendly staff, tasteful food and a beautiful room I’m happy with the category choosed.
Stayed 1 night in Jul 2023
Response from TWH Team on Jul 27, 2023
Hello Delvecia, Thank you for this amazing review! We are delighted you enjoyed your stay and look forward to hosting you again.

8/10 Good

karla

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Hotel Management on Jul 23, 2023
Dear Karla,Thank you for sharing your experience with us, we look forward to welcoming you in the near future.

10/10 Excellent

WENDY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from TWH Team on Jul 12, 2023
Hello Wendy, Thank you for your superb review of our team and property. We are elated you enjoyed your recent stay.

10/10 Excellent

Deron

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from TWH Team on Jul 10, 2023
Hello Deron, Thank you for an amazing review. We are elated the team exceeded your expectations. Thank you for choosing Trade Winds Hotel.

6/10 Okay

Lisel Anatasia

Business traveller
Liked: Staff & service
Too many stairs: had room 7. Parking was difficult daily. Staff were super helpful, kind and warm which made up for the short comings of the place
Stayed 4 nights in Jun 2023
Response from TWH Team on Jul 5, 2023
Hello Lisel, Thank you for the feedback on your most recent stay as well as the compliments extended to our team. During your next visit, please feel free to share your preference for a room nearer to the restaurant/other facilities, our team would be more than happy to accommodate.All the best,TWH Team.

10/10 Excellent

Simon

Stayed 1 night in Apr 2023
Response from TWH Team on Jul 6, 2023
Hello Simon, Thank you for a perfect review! We are thrilled you enjoyed your stay.

8/10 Good

Shemika

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from TWH Team on Jun 29, 2023
Hello Shemika, We are glad you had an enjoyable stay. We look forward to hosting you again in the near future.

10/10 Excellent

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-designed, located close to the beach, and tranquil. The restaurant was excellent. Security was excellent. The staff was very professional
Stayed 2 nights in Apr 2023
Response from TWH Team on May 2, 2023
Hello Owen,Thank you for this amazing review!

8/10 Good

Arian

Stayed 1 night in Apr 2023
Response from TWH Team on Jun 13, 2023
Hi Arian, We are happy you enjoyed your stay!

10/10 Excellent

Donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and staff
Stayed 2 nights in Apr 2023
Response from TWH Team on Apr 19, 2023
Hello Donovan, Thank you for this wonderful review. We truly enjoyed hosting you!

6/10 Okay

Jeffrey

Business traveller
The restaurant had bad service and took forever to get food and brought out meals wrong twice. The morning coffee was the worst coffee I have ever had and was undrinkable.
Stayed 4 nights in Mar 2023
Response from TWH Team on Apr 13, 2023
Hello Jeffry, Thank you for the feedback on your recent stay with us. We are hugely apologetic for the oversights during the breakfast service.We look forward to hosting you again when we will have the opportunity to exceed your expectations. TWH Team

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room, beautiful views, nice ambience. I loved it. The walk from the hotel to the beach is not for the unfit though.
Stayed 5 nights in Mar 2023
Response from TWH Team on Mar 28, 2023
Hello Amanda, We are happy you had an enjoyable stay. Thank you for choosing Trade Winds Hotel and we look forward to hosting you again!TWH Team

10/10 Excellent

Prabhjot

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a duplex which got some adjusting to. There are no ceiling fans so use of air conditioning is must, but the small AC unit in the large space meant you would have it running for a while. Upon entering the room, the bathroom reeked of cigarettes' smoke. Brought it to the attention of the hotel staff and by evening upon my return there was no lingering smell. Some fixtures were working - especially the living room light and one of the lamps - did mention to the hotel staff on day 1 but it wasn't fixed and since it didn't bother me much, I never followed up. The place is quite a distance from the nearest restaurant if you don't count the hotel's own dining area. Taxis need to be requested at the hotel reception - but thats standard for most hotels in this area or close to the city. Great hotel otherwise and I will be staying here again.
Stayed 5 nights in Mar 2023
Response from Hotel Management. on Mar 22, 2023
Dear Prabhjot, Thank you for sharing feedback on your stay experience at the Trade Winds Hotel. As we continue to improve our product for greater comfort and experience, we welcome each feedback as a positive way for us to achieve this goal. Thank you once again and we look forward to coming you in the near future. Regards, Hotel Management.

8/10 Good

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from TWH Team on Nov 7, 2023
Hello Ruel, Thank you for a great review! We look forward to hosting you again. TWH Team

10/10 Excellent

Esther

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and friendly
Stayed 2 nights in Mar 2023
Response from TWH Team on Mar 20, 2023
Hello Esther, We are elated you had a great stay. Thank you for choosing Trade Winds Hotel and we look forward to welcoming you again.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with stunning views above dickenson bay . The staff were warm and friendly and nothing was to much trouble . The service isnt rushed and everything takes a bit of time but this is all part of the laid back island life which we wanted from our trip so we didn’t mind at all . The food was amazing and there was lots of choice .Can’t wait to return again
Stayed 5 nights in Feb 2023
Response from TWH Team on Feb 20, 2023
Hello Charlotte,Thank you for this amazing review. We are all smiles and look forward to hosting you again!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022
Response from TWH Team on Jul 5, 2023
Hello Dennis, We are thrilled to learn we exceed your expectations during your last stay. Thank you for choosing Trade Winds Hotel and it was our pleasure hosting you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Guest Relations on Dec 27, 2022
Dear Guest,Thank you for staying with us and for your feedback. We look forward to welcoming you in the near future. Regards,Hotel Reservations.

8/10 Good

Keianna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall stay was good.
Stayed 4 nights in Nov 2022

8/10 Good

Odd

Stayed 4 nights in Oct 2022

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pleasant staff and a very comfortable room.
Stayed 3 nights in Oct 2022

8/10 Good

Herman

Stayed 1 night in Sep 2022
Response from TWH Team on Jul 5, 2023
Hi Hernan, We are elated you enjoyed your stay. Thank you for choosing Trade Winds Hotel and all the best!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from TWH Team on Jul 5, 2023
Hello Michael, Thank you for staying with us at Trade Winds Hotel. We appreciate your positive review and look forward to hosting you again!

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from TWH Team on Jul 5, 2023
Thank you for your review Susan. We are happy you enjoyed your stay!

6/10 Okay

Hazem

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nicely refurbished. Housekeeping staff are great and so is front desk! The restaurant on the other hand is a different story. There are a few waitresses who clearly don't care about working there or are simply fed up. You will wait forever for your food - so eat snacks before going there. Apparently the slow/crap service you get at the restaurant is renowned on the island as I was planning on inviting a few clients for supper there and everyone of them opted to go elsewhere due to the lack of service and long wait. I've stayed there several times there pre-covid and always enjoyed my stay there. But with this new turn of staff at the restaurant - I'll be staying elsewhere. For the amount they charge at that restaurant, you would think you'd be getting top service...but no. Even other patrons sitting around us noticed and commented the same things of the restaurant. Too bad cause the food is actually good - but the service is clearly not.
Stayed 7 nights in Aug 2022
Response from Hotel Management on Sep 8, 2022
Dear Hazem,Thank you for staying at Trade Winds Hotel and for sharing your recent experienced. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.Regards, Management

8/10 Good

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous views, nice room! Double check your booking when you arrive. My booking was incorrect, but they did upgrade me. Shower pressure isn't the best. Restaurant service is good although was slow at times. Not much in walking distance here. Need a car or car service.
Stayed 7 nights in Aug 2022
Response from Hotel Management on Sep 8, 2022
Dear Krishna,Thank you for staying at the Trade Winds Hotel and many thanks for taking the time to post feedback of the property. We are elated to read of your positive review regarding the room, however a bit sadden by your booking experience, Our apologies and rest assured that we are taking the appropriate measures to address this matter. It is our hope that you will give us the opportunity to better serve you in the near as our goal is always to exceed your expectationsWe hope to see you soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly. It was very beautiful. I would recommend to everyone.
Stayed 3 nights in Aug 2022
Response from Hotel Management on Sep 8, 2022
Dear Jeniffer, Thank you for staying with us at the Trade Winds Hotel, it was a pleasure to have accommodated you.We are very pleased with your positive feedback and look forward to welcoming you in the near future. Regards, Management

10/10 Excellent

Haile

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022
Response from TWH Team on Jul 5, 2023
Hi Haile, Our team loves receiving perfect scores! Thank you for your thumbs up approval. TWH Team

8/10 Good

Lisa Janet, St. George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022
Response from TWH Team on Jul 5, 2023
Thank you for your positive review, Lisa.