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Reviews of Kremlin Palace

5 out of 5
Kremlin Palace
Kundu Köyü, Lara, Antalya, Antalya

Reviews

8.0

Very good

Rating 10 - Excellent. 185 out of 431 reviews" "
Rating 8 - Good. 126 out of 431 reviews" "
Rating 6 - Okay. 64 out of 431 reviews" "
Rating 4 - Poor. 21 out of 431 reviews" "
Rating 2 - Terrible. 35 out of 431 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ahmet, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is excellent and food is amazing but If you are going to stay long term you might get bored.
Stayed 4 nights in Apr 2024
Response from Firuze Tokgöz on Apr 19, 2024
Our Dear Guest;We would like to thanks for your review. We really appreciate you taking the time to let us know about your experience and posting your comment. Your feedback is very important to us and comments like yours enable us to continuously improve the service we offer to our guests.Your nice comments about our teammates will definitely be a source of motivation to do even better. We will be very happy to welcome you again.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 Good

Zahit

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very good but old must repair
Stayed 5 nights in Apr 2024
Response from Firuze Tokgöz on Apr 16, 2024
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 Excellent

Olga

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great kids club, beautiful territory, great hotel
Stayed 5 nights in Mar 2024
Response from Firuze Tokgöz on Apr 9, 2024
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

Arsalan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing, staff is very good and food is amazing.
Stayed 5 nights in Dec 2023
Response from Firuze Tokgöz on Jan 9, 2024
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

6/10 Okay

fouad

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
5 on a 10
Only the kids club is really good in this hotel. Also they are clean enough...
Stayed 4 nights in Nov 2023
Response from Firuze Tokgöz on Nov 10, 2023
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

4/10 Poor

Seyed

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Not worth the price or 5 starts all inclusive
Nothing worth the price or 5 star rated stay in All inclusive resort. Specially the food and buffet was very bad, food are cold and Old, On dirty tables they put new sets of cutlery for next guest. Staff very rude and unhappy, they do not get any food since the resort keeping the food to serve next day. Rooms are clean and nice, renovated, Pools cold but still clean and nice. Variety of food and restaurant very bad.
Stayed 4 nights in Oct 2023
Response from Firuze Tokgöz on Oct 9, 2023
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsKremlin Palace Guest Relations ManagerFiruze Tokgöz

6/10 Okay

Rekha

Stayed 4 nights in Aug 2023
Response from Firuze Tokgöz on Sep 9, 2023
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsKremlin Palace Guest Relations Team

8/10 Good

Hiroshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
we were rather tired of the same/similar dining. Fruits were available only cheap one. Service and room itself is not bad. SPA and massage were too expensive. Hotel charges seems to be rather higher and would be reviewed.
Stayed 5 nights in Jul 2023
Response from Firuze Tokgöz on Aug 2, 2023
Dear Guest,Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests.We wish you good and healthy days.RegardsKremlin Palace Guest Relations Team

10/10 Excellent

NIR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Firuze Tokgöz on Jul 26, 2023
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 Good

Khawar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Kremlin Palace Antalya Review
The hotel is overhyped and shows lot of wear and tear. For the money they charge per night there are better choices available in Antalya. Initially the room they gave had the washroom that had really bad smell coming from it. When we pointed it out the front desk customer service representative told us to spend the night there and they will re-assugn a new room to us next day which did not make sense to us as our luggage was still packed and when we insisted and confronted them that why would we have to unpack and pack again for next morning when they could re-assign the room same day. Upon our insistence they re-assigned us a new room within and hour. We felt like we did not have to jump through hoops to get the required service which as a 5 Star hotel they should have provided. The room airconditioning was not upto par for a 5 star hotel. The buffet menu and service was good with lots of eating choices. The towels in the room were worn out and their color had changed from white to off-white. The staff was decent but could be more friendly. They should improve the living standards and customer service as per a 5 star hotel. There are limited transportation options .
Stayed 4 nights in Jul 2023
Response from Firuze Tokgöz on Jul 23, 2023
Dear Guests;Thank you very much for sharing this constructive and beautiful comment with us.All comments are very valuable to us. It is a mirror for our development.We can see you have had a good time in our hotel in general.We hope we get a chance to welcome you again.Yours sincerely,Kremlin Palace Guest Relations Team

10/10 Excellent

Berk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice experience
Stayed 4 nights in Jul 2023
Response from Firuze Tokgöz on Jul 17, 2023
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

Moath

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort... we stayed 4 nights and didnt leave it. Great amenities, my kids loved it.
Stayed 4 nights in Jun 2023
Response from Firuze Tokgöz on Jul 4, 2023
Dear Guest;Thank you for your kind comment and satisfaction. A nice vacation makes us as happy as you. It inspires us to be better. On behalf of our managers and all employees, we would like to thank you for choosing us. We would like to inform you that we look forward to welcome you again, and your comments shed light on our vision to improve us every day and also to fix minor disruptions in this way, in which we define our mission as guest satisfaction .SincerelyKremlin Palace Guest Relations ManagerFiruze Tokgöz

10/10 Excellent

Stavros

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service professional staff and managers great views and delicious food options I highly recommend this resort !!
Stayed 7 nights in Jun 2023
Response from Firuze Tokgöz on Jun 18, 2023
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

Sami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely days at Lara/Antalya
Very nice 3 nights ......So enjoyed.
Stayed 3 nights in May 2023
Response from Firuze Tokgöz on Jun 6, 2023
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 Good

nima

Stayed 6 nights in May 2023
Response from Firuze Tokgöz on May 31, 2023
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 Good

Roland

Stayed 4 nights in Apr 2023
Response from Firuze Tokgöz on May 9, 2023
Dear Guest;We would like to thank you for visiting our hotel and we would like to state that we would like to welcome you again as soon as possible.Best RegardsKremlin Palace Guest Relations Team

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good
Overall a good hotel would stay again. we were without electricity from 11pm until 11am the following day it took rather longer than expected to get it sorted which wasn't ideal, night manager was useless. A couple of rude staff in the restaurant/buffet area that need to work on their customer service skills and learn how to speak to people or find an alternative job that would be more suited for them. Cleanliness of hotel food quality taste was good.
Stayed 2 nights in Apr 2023
Response from Firuze Tokgöz on Apr 28, 2023
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

2/10 Terrible

Meyrav, New York

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I came to this property for the water slides for my two teenagers. The website said it would be open April 1st. It wasn’t. even though other hotels were open. When I complained I got stupid excuses. I left the hotel a day early.
Stayed 4 nights in Apr 2023
Response from Firuze Tokgöz on Apr 14, 2023
Dear Guest;First of all, we would like to express our apologies for your evaluation. However, it does not accept the term you used. We recommend that you write a comment in a more appropriate language.Best RegardsGuest Relations ManagerFiruze Tokgöz

2/10 Terrible

Rizgar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty, very noisy, I didn’t get the standard room with double beds that I paid for. Two days they didn’t clean the room till I reported the receptionist twice. When the Expedia agency was stilling over £350 from me, what I had to expect from the hotel staff?!!!
Stayed 4 nights in Mar 2023
Response from Firuze Tokgöz on Mar 21, 2023
Dear Guest;We would like to thank you for offers your experiences to our attention during your stay at our Kremlin Palace hotel. Guest feedback is very important for us in order to continuously improve our hotel and service quality.As Kremlin Palace, we would like to state that we have fully fulfilled all the requirements regarding hygiene practices in the standards.These practices are audited and certified by international independent organizations every month.As you would appreciate, we do not take any risks regarding this issue in our facility where we serve approximately 1000 guests with 100% occupancy rates.Our facility is one of the most preferred and appreciated services by our guests with its hygiene practices and cleaning.We hope to you give us another chance and we have a chance to welcome you again.Best RegardsGuest Relations ManagerFiruze TOKGÖZ

2/10 Terrible

Anthony

Stayed 3 nights in Nov 2022
Response from Firuze Tokgöz on Nov 23, 2022
Dear Guest;We would like to thank you for offer the assessment to our attention.Best RegardsAsteria Kremlin Palace Guest Relations Team

8/10 Good

Bassam

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The resort is very excellent, but the standard of food has fallen from the previous one, as this is my second stay at it
Stayed 3 nights in Nov 2022
Response from Firuze Tokgöz on Nov 21, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

4/10 Poor

Aram Alavian and N

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We were upgraded to a better room but there was no guidance or service after checking in. The property area is massive and without any directions you it takes quite a while to figure out where things are and if you are tired, which usually most people are at arrival, it can be quite annoying and feels unwelcoming.
Stayed 3 nights in Oct 2022
Response from Firuze Tokgöz on Oct 30, 2022
Dear Guest,Thank you for taking the time to tell us about your stay at Asteria Kremlin Palace. We will be honest to say that it did come as a surprise to us as our team is 100% committed to assist our guests at all times and provide them with exceptional service. Though We would prefer you had a better experience at our hotel. We hope that you will consider us again and give us a second opportunity to exceed your expectations.Kind regards,Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

Kristína

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for amazing holiday 🙂
Stayed 5 nights in Oct 2022
Response from Firuze Tokgöz on Nov 1, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

SUSAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good about the hotel except the workers in the buffet area workers too slow to clean the tables if you ask for something they didn’t bring it and very unfriendly they don’t smile at all. Thank yiu
Stayed 3 nights in Oct 2022
Response from Firuze Tokgöz on Oct 22, 2022
Dear Guests;Thank you very much for sharing this constructive and beautiful comment with us.All comments are very valuable to us. It is a mirror for our development.We can see you have had a good time in our hotel in general.We hope we get a chance to welcome you again.Yours sincerely,Asteria Kremlin Palace Guest Relations Team

8/10 Good

Viktor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large territory with lot’s of places to eat, drink and enjoy. Nice kinds area and aqua park.
Stayed 4 nights in Oct 2022
Response from Firuze Tokgöz on Oct 20, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable , friendly and good service
The rooms in the hotel need innovation. Apart of this the hotel is very comfortable with very friendly and professional staff which do their best efforts to help and deliver service.
Stayed 5 nights in Oct 2022
Response from Firuze Tokgöz on Oct 14, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

dima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

6/10 Okay

Melvin Vincent

Liked: Cleanliness
Disliked: Amenities
Stayed 9 nights in Sep 2022

10/10 Excellent

VILASTARA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Customer service was very good and Funda was always happy to assist us with our queries and complaints. Our rooms air conditioning wasn’t working and there was lot of noises from guests next to our room until late night. The hotel is very good and the choices of dining are excellent
Stayed 6 nights in Sep 2022
Response from Firuze Tokgöz on Oct 9, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

10/10 Excellent

Amela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but needs to be renovated. Rooms and bathrooms are little bit outdated
Stayed 6 nights in Sep 2022
Response from Firuze Tokgöz on Oct 6, 2022
Dear Guest,First of all, we would like to thank you for taking your precious time to share your opinion about our facility on the site. We are happy to read that you were generally satisfied with your stay.Your positive and nice comments motivate us and our colleagues. Your nice comments will definitely be shared with our colleagues and department managers that you have mentioned.We hope to welcome you again in our facility as soon as possible.Kind RegardsGuest Relations ManagerFiruze Tokgöz

6/10 Okay

CRISTIANA-LUMINITA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The good was the same fior all holiday . Not a barbecue or steak or lamb just mince meat. Even was extraseason need to wait with the plates in hand 10,15 min till the waitress empty a table. If you ask a glass of wine I have to wait long to have it. The worse all inclusive I had ever.
Stayed 7 nights in Sep 2022
Response from Firuze Tokgöz on Oct 3, 2022
Dear Guest;We would like to thank you for offers your experiences to our attention during your stay at our Asteria Kremlin Palace hotel.Your comment has been shared with all senior management and department managers.We would like to state that the necessary research and precautions will be taken.We hope you will give us the opportunity to host you again at our hotel and give us the chance to experience more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.Best RegardsAsteria Kremlin Palace Guest Relations Team

8/10 Good

monjed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 3 nights in Sep 2022
Response from Firuze Tokgöz on Sep 21, 2022
Dear Guest;We would like to thank you for your comment. We would like to mention that this nice comment is very motivated by us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Asteria Kremlin Palace hotel again in the near future.Best RegardsGuest Relations ManagerFiruze TOKGÖZ

10/10 Excellent

DIALA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay, great guest relations
Stayed 4 nights in Sep 2022
Response from Firuze Tokgöz on Sep 18, 2022
Dear Guest;We would like to thank you for your comment. We would like to mention that this nice comment is very motivated by us.Make sure that your comment is shared with management and staffs.We hope you will be visiting the Asteria Kremlin Palace hotel again in the near future.Best RegardsGuest Relations ManagerFiruze TOKGÖZ

10/10 Excellent

Subhi

Stayed 3 nights in Sep 2022

6/10 Okay

Saeid

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The negatives: the images of the standard room are not accurate, in reality they’re very old and dirty. The staff aren’t the friendliest when you request compensation. The activity are generally the same so it gets boring after a 4 days. The food was alright. Positives: the outdoors were looked nice, good for pictures. The pool was large and enjoyable however you can only swim till 7:45 PM. Room service was very nice and did a decent job.
Stayed 9 nights in Aug 2022
Response from Firuze Tokgöz on Sep 4, 2022
Dear Guest;First of all, we would like to thank you for your comment that you have taken the time and sent it to us.We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken.We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible.RegardsAsteria Kremlin Palace Guest Relations ManagerFiruze Tokgöz

4/10 Poor

Nesreen, Sarasota

Travelled with group
Disliked: Amenities
Unfortunately services and amenities not as advertised nor compatible to the rating given will not go there again
Stayed 6 nights in Jul 2022
Response from Firuze Tokgöz on Jul 16, 2022
Dear Guest; First of all, we would like to thank you for your comment that you have taken the time and sent it to us. We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken. We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible. Regards Asteria Kremlin Palace Guest Relations Team

2/10 Terrible

Nader

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Firuze Tokgöz on Jul 2, 2022
Dear Guest; First of all, we would like to thank you for your comment that you have taken the time and sent it to us. We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken. We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible. Regards Asteria Kremlin Palace Guest Relations Team

2/10 Terrible

Mani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so excited for booking that hotel but I was so disappointed I wasted my money and I stayed here for 5 days and is not worth the money first of all the rooms are so old my mini bar was leaking my AC was leaking you can hear everything from the next door the staff doesn't speak English when you call receptionist if they don't understand you they will hang up on you the restaurant is not open 24 hours it close at 2:00 a.m. and the food is from the leftover in the morning it's not a fresh food I would never come back here it does not worth the money
Stayed 5 nights in Jun 2022
Response from Firuze Tokgöz on Jun 28, 2022
Dear Guest; Thank you for sharing your thoughts with us. Your feedback has been forwarded to all our colleagues, managers and top management. We want you to know that we consider your valuable opinions as the most important key to maintaining our service quality completely. Please do not hesitate to contact us for your questions and requests in order to serve you on another holiday you will leave with more beautiful memories. Regards Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above and beyond keep up your great work
Stayed 3 nights in Jun 2022
Response from Firuze Tokgöz on Jun 11, 2022
Dear Guest, Thank you so much for taking your time for writing a review about our hotel. Your feedback is very important for us in order to continiously improve our hotel and service quality. It is nice to hear that you had a good time at our hotel and you could enjoy your stay. We wish you all the best and are hoping to welcome you again at our hotel. Yours sincerely, Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- The resort is huge wherever you go there is a strong WiFi connection even at the beach - The food is amazing huge variety and very tasty, I love Turkish food - Guest relation department working around the clock to solve customers issues to make them happy to enjoy their stay Above and beyond, Keep up the good work
Stayed 3 nights in Jun 2022
Response from Firuze Tokgöz on Jun 11, 2022
Dear Guests; Thank you for the nice review; it is very pleasant to meet your needs… We would be more than happy when we host you and your family again in our hotel. Yours sincerely, Asteria Kremlin Palace Guest Relations Team

8/10 Good

Ugur, miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I think the guest services and front office mgr has been great. You can tell they know how to deal with customers. I got at least 2 random calls from Firuze hn (guest services mgr) asking if all was going ok with our vacation. That certainly felt good. I think the hotel had lots of good things going but also some areas of improvement. I provided a private feedback to the hotel which was more detailed but I will just mention a few things here. A la carte restaurants have been great, service and food quality met expectations. The main dining room however did not have the right food quality and this is also the main area you feel the hotel is understaffed. There was always large crowds and certain logistics were missing although the staff tried most of the time their best to create duplicate stations etc but it was not enough. Another problem I see with this resort was the insufficient number of toilets. I saw many times families taking their kids to the "green" area because toilets were usually full or also not as clean since the guest number is much greater for the number of toilets so it is nearly impossible to keep these clean. Sometimes I chose to go to 3 different restrooms since the first two was full /being cleaned or not clean. I think the staff has not much to do on this problem because it is a design problem. Given the size of the hotel and especially the pool areas, the restrooms should have been designed 3x larger in my opinion. Our family had fun time which I must
Stayed 5 nights in May 2022
Response from Firuze Tokgöz on Jun 11, 2022
Dear Guests; Thank you very much for sharing this constructive and beautiful comment with us. All comments are very valuable to us. It is a mirror for our development. We can see you have had a good time in our hotel in general. We hope we get a chance to welcome you again. Yours sincerely, Asteria Kremlin Palace Guest Relations Team

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very scenic and being all inclusive was so great this included absolutely everything alcohol, meals, snacks, minibar. It is a very active place so if you are looking for peace and quiet not exactly the place you want to go. Out of the 5 staff members I had to deal with during the stay only 1 was pleasant. One even rolled her eyes because I misunderstood her because of the language barrier. Overall I would return knowing that if I wanted more peace I would pay a little extra for certain areas of the hotel.
Stayed 2 nights in May 2022
Response from Firuze Tokgöz on Jun 9, 2022
Dear Guest, Your feedback is of great importance for us to deliver the service standards we target, and we thank you for sharing your valuable comments and opinions with us. We hope to serve you again on your next holiday with more beautiful memories. Please do not hesitate to contact us for your questions and requests. We wish you good and healthy days. Regards Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

Agavni

Stayed 2 nights in May 2022

10/10 Excellent

Andrey

Liked: Staff & service, property conditions & facilities
everything is good excellent
Stayed 8 nights in May 2022
Response from Firuze Tokgöz on May 16, 2022
Dear Guest; We would like to thank you very much for choosing our hotel and taking the time to evaluate us. We are really proud to welcome and please you. We wish you healthy days until we entertain you again. Best Regards Asteria Kremlin Palace Guest Relations Team

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below 1 star hotel
The worst hotel I was see it on my life, the room look likes 1970's and big different thab the photes, one of the elevator was not working and A/C not working for all hotel !! The sultion of the hotel is bring a fan :) Furthermore,some of the reception and the manager was rude and he told me why you book this hotel when you didnt see it also he told me not possible change the room at least.Finally I cant leave in this room for 1 hour and left the the hotel Regarding the A/C and the room. Aslo they take one night amount however his manager told will refund to me due the A/C but I didnt recieve any thing.
Stayed 3 nights in Apr 2022
Response from Firuze Tokgöz on May 17, 2022
Dear Guest; First of all, we would like to thank you for your comment that you have taken the time and sent it to us. We form the milestones of our service quality that targets perfection with your feedback and we are progressing rapidly in this direction. In accordance with our understanding of service that targets guest satisfaction, your satisfaction is paramount to us. Your reviews have been shared with the relevant departments and our management. We would like to state that the necessary research and measures will be taken. We hope that you will give us the opportunity to host you again at our hotel and give us the chance to experience you more than an experience you have dreamed of. We hope to see you again at our hotel as soon as possible. Regards Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

SILAIMAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022
Response from Firuze Tokgöz on May 7, 2022
Dear Guest; We would like to thank you for your comment. We would like to mention that this nice comment is very motivated by us. Make sure that your comment is shared with management and staffs. We hope you will be visiting the Asteria Kremlin Palace hotel again in the near future. Best Regards Asteria Kremlin Palace Guest Relations Team

10/10 Excellent

Abdul Jabbar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
İt was avery nice holiday every thing at asteria kremelen was perfect i recommended to every one
Stayed 3 nights in Apr 2022
Response from Firuze Tokgöz on May 4, 2022
Dear Guests; Thank you for the nice review; it is very pleasant to meet your needs… We would be more than happy when we host you and your family again in our hotel. Yours sincerely, Asteria Kremlin Palace Guest Relations Team

8/10 Good

YEUDA

Liked: Cleanliness, staff & service
Disliked: Room comfort
אוכל טעים
האוכל מצויין החדר היה מיושן המזרן היה לא נוח
Stayed 4 nights in Apr 2022
Response from Firuze Tokgöz on Apr 26, 2022
Dear Guest; First of all, as Asteria Kremlin Palace family, we would like to thank you very much for recommending our hotel and in our hotel, which we serve fondly, the comments of our esteemed guests motivate us. We also thank you for taking the time to share your comments. Your comment is shared with all management and employees. We hope to welcome you again in our hotel as soon as possible. Best Regards Asteria Kremlin Palace Guest Relations Team

2/10 Terrible

Saleh

Stayed 2 nights in Apr 2022

2/10 Terrible

SAIDA

Stayed 4 nights in Feb 2022
Response from Firuze Tokgöz on Mar 4, 2022
Dear Guest, Thank you for taking the time to bring your views to our attention. The valuable opinions and criticisms of our guests are of great importance for our self-improvement. We would like to state that the issues you have specified have been personally communicated to the relevant department managers. Please contact the Guest Relations team again, we hope to welcome you again as soon as possible. Regards