Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Akra Hotel

5 out of 5
Akra Hotel
Lara Yolu, Antalya, Antalya

Reviews

9.2

Wonderful

Rating 10 - Excellent. 958 out of 1272 reviews" "
Rating 8 - Good. 176 out of 1272 reviews" "
Rating 6 - Okay. 70 out of 1272 reviews" "
Rating 4 - Poor. 36 out of 1272 reviews" "
Rating 2 - Terrible. 32 out of 1272 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

guray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing except beach area. It is still under construction. And not possible to get into water..
Stayed 3 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 23, 2024
Dear Guray,Thank you for taking the time to share your feedback about your recent stay at Akra Antalya. We are delighted to hear that you found everything about your experience to be amazing.Your feedback is extremely valuable to us, and we appreciate your understanding and patience as we work to enhance our facilities for the enjoyment of our guests.We hope to have the opportunity to welcome you back to Akra Antalya in the future and provide you with an even more enjoyable stay.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 22, 2024
Dear David,Thank you so much for choosing Akra!We are so happy to see your full satisfaction with your stay.We look forward to host you again here at Akra Hotel.Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Jana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Şirin AK / Guest Experiences Manager on Apr 22, 2024
Dear Jana,Thank you for your stay at Akra Hotel. We are very happy to hear that you were satisfied with the warm and caring service of our team. Your full score is motivating for our team.We are ready to host you again as soon as possible.Regards,Şirin AK / Guest Experiences Manager

6/10 Okay

Shivani, Philadelphia

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The hotel location is excellent and the staff were cordial. And that's the only positive. The rooms are very dated. Very disappointed with house keeping. They took our robes the first day with items in the pocket. Never brought it back and didnt replace the robes or the cups in the room. Very weird. Had to call multiple times for clean cups and was told a different dept takes care of it. After 2 days of calling, finally they dropped off clean robes. Didnt get offered the VIP amenities till well after check in. Even at check in, receptionist seemed bored and when we asked for restaurant suggestions at the hotel for that hour, he just handed us a brochure.
Stayed 3 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 19, 2024
Dear Shivani,Thank you for choosing Akra.We are very pleased that you liked the central location of our hotel and the service of our staff.Our hotel will be renovated at the end of this year.Your feedback on the room design will shed light on our renovation plan.Your VIP upgrade was not provided due to high occupancy of the hotel. We always aim to provide the best possible service to our guests and ensure their satisfaction. For us to assist you with all your requests as quickly as possible, you may always notify our Guest Service team by calling 8000 from your room or get assistance from our Guest Experience team, who are ready for you in the lobby.Hope to see you as soon and we will do our utmost to ensure your complete satisfaction on your next stay.Best regards,Şirin AKGuest Experience Manager

10/10 Excellent

Jimmy, Boynton beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, spectacular service amazing sea view, accessible location and friendly staff.
Stayed 2 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 18, 2024
Dear Guest Jimmy,Thank you for choosing Akra to stay.We would like to thank you very much for your valuable review and nice rating.We are extremely pleased to hear that you were satisfied with your stay. Our hotel attaches great importance to offering our guests the best possible comfort and service quality. We are glad that you liked the central location of the hotel, the sea view and the attitude of the staff. We would be pleased to welcome you again for a pleasant stay as soon as possible.Regards,Şirin AK / Guest Experience Manager

10/10 Excellent

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed every time being at this property
Stayed 1 night in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 15, 2024
Dear Sami,Thank you for your kind words! We are thrilled to hear that you have enjoyed every moment spent at our property. Your satisfaction is our utmost priority, and it brings us great joy to know that we have consistently provided you with positive experiences during your visits.We look forward to welcoming you back for many more enjoyable stays in the future. If there is anything specific you would like us to prepare for your next visit, please do not hesitate to let us know.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Abir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and friendly atmosphere
Stayed 4 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 15, 2024
Dear Abir,Thank you for your delightful feedback! We are delighted to hear that you found our atmosphere excellent and friendly during your stay. Creating a welcoming environment for our guests is paramount to us, and we are thrilled that you experienced just that.Your kind words are truly appreciated, and they serve as motivation for our team to continue providing exceptional service and maintaining a warm atmosphere for all our guests.We eagerly anticipate your next visit to Akra Hotel, where we will strive to make your experience even more memorable.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Apr 2024
Response from Şirin AK / Guest Experiences Manager on Apr 12, 2024
Dear Mohammed,Thank you very much for choosing Akra Hotel.Your full-point evaluation made us happy and motivated.We hope to host you again in our hotel as soon as possible.Regards,Şirin AK / Guest Experiences Manager

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff very friendly and hotel centrally located. Food was good and readonable
Stayed 13 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Apr 8, 2024
Dear Jerrold,Thank you so much for choosing Akra Hotel!We are so happy to see your happiness with the hotel staff.It is great to see that you liked the location and our kitchen as well.Hope to see you soon again here at our hotels.Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Khiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel,.amenities and facilities. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Apr 8, 2024
Dear Khiran,Thank you so much for choosing Akra Hotels.Thank you for your glowing review and recommendation of Akra Hotel! We are thrilled to hear that you had an excellent experience with our amenities and facilities during your stay. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations.Should your travels bring you back to the area, we would be delighted to welcome you once again to Akra Hotel for another memorable stay.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Jeanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was comfortable and spacious. with a great sea view. The toiletteries were complete, the bath robe present. The service is excellent, the breakfast delicious and with a variety of choice. We had dinner at the top floor restaurant and were not impressed by the food and found it overpriced. They probably charge for the view.
Stayed 1 night in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 8, 2024
Dear Jeanna,Thank you for choosing Akra Hotel for your recent stay and taking the time to share your feedback with us. We are delighted to hear that you found the room comfortable and spacious, with a great sea view. We strive to provide a relaxing and enjoyable experience for all our guests.Your compliments about the completeness of the toiletries and the presence of bathrobes are greatly appreciated. We are also pleased to hear that you found our service excellent and enjoyed the delicious variety of choices at breakfast.Rest assured, we take your feedback seriously and will address this with our culinary team to ensure improvements are made.We understand your concern about the pricing and its correlation with the scenic view. We assure you that our prices are reflective of the quality of ingredients and service provided, rather than solely for the view. Nonetheless, we will take your feedback into consideration for future adjustments.Once again, thank you for sharing your thoughts with us. We hope to have the opportunity to welcome you back to Akra Hotel in the future and provide you with an even more enjoyable stay.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Mary Desiree, Vancouver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel lovely staff l! I had a great wonderful stay
Stayed 2 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Apr 7, 2024
Dear Mary,Dear Joern,First of all, thank you for choosing Akra.Thank you for your full score review.We are very glad that you had a nice stay in our hotel and were satisfied with our service quality.We hope to welcome you again as soon as possible.Best regards,Şirin AKGuest Experience Manager

10/10 Excellent

ML

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!!
Stayed 4 nights in Apr 2024
Response from Şirin AK / Guest Experience Manager on Apr 7, 2024
Dear Marline,First of all, thank you for choosing Akra.Your full-point evaluation made us very happy and motivated.We are very glad that you had a nice stay in our hotel.We hope to welcome you again as soon as possible.Kind regards,Şirin AK Guest Experience Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful pools - heated!
Stayed 4 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Apr 5, 2024
Dear Guest Thomas,Firstly, thank you for choosing Akra.We are happy that you are satisfied with our heated pools.Your satisfaction is important to us.We look forward to welcoming you again.Best Regards,

10/10 Excellent

Dong Trieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very positive surprise particularly for the amazing hotel facilities including indoor/outdoor pools, spa with hammam and rooftop bar. The surrounding area has a lot of nice bars, cafes and restaurants although it takes 45min to walk into the old town or a 10min bus ride.
Stayed 3 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Apr 3, 2024
Dear Dong Trieu,Thank you for being our guest here at Akra Hotel!We are so happy to see that you enjoyed the hotel amenities such as spa area, pools, rooftop bar and the location of the hotel.We will be so happy to host you again at Akra!Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Saksham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and amenities.
Stayed 1 night in Mar 2024
Response from Şirin AK / Guest Experience Manager on Apr 2, 2024
Dear Saksham,Thank you so much for choosing Akra Hotel.It's great to hear that you enjoyed the location and amenities of our hotel!We are so happy to get you full points.We look forward to host you once again.Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Jeanna

Liked: Cleanliness, staff & service, property conditions & facilities
great location and an excellent hotel. Quiet spacious room with the sea view and the balcony. Delicious breakfast. We did not have time to try their pool, but looks appealing
Stayed 1 night in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 31, 2024
Dear Jeanna,Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at Akra Hotels and found our location to be great. It's wonderful to know that you appreciated the quiet and spacious room with a sea view and balcony, as well as the delicious breakfast. We hope you'll have the opportunity to try out our pool during your next visit, as we believe it adds to the overall experience. We look forward to welcoming you back soon!Best,Şirin AK / Guest Experience Manager

10/10 Excellent

ROSILDA

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make us feel as real VIP people, bottles of wine, cookies, apples; excellent service from the check in to the check out. Above and beyond expectations
Stayed 2 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 31, 2024
Dear Rosilda,Thank you for your wonderful review! We're thrilled to hear that you felt like VIPs during your stay at Akra Hotels. It's fantastic to know that you enjoyed the special touches such as bottles of wine, cookies, and apples, as well as the excellent service from check-in to check-out. Providing exceptional experiences for our guests is always our goal, and we're delighted that we exceeded your expectations. We look forward to welcoming you back for another memorable stay!Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 30, 2024
Dear JonathanThank you for choosing Akra Hotel and for sharing your positive feedback with us! We're thrilled to hear that you enjoyed your experience with us. Your satisfaction is our utmost priority, and we're delighted to have met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Best Regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful location and grounds. Will for sure come again.
Stayed 4 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 30, 2024
Dear CharlotteThank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed our beautiful location and grounds. Your satisfaction is our top priority, and we're delighted to know that you plan to return. We look forward to welcoming you back to Akra Hotel for another memorable stay!Best Regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Shagufta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, perfect if you want a peaceful yet lively hotel experience. They have everything nearby and staff are superb. This is the second time I've stayed here in 5 years and they have kept up the standard.
Stayed 7 nights in Mar 2024
Response from Şirin AK / Guest Experiences Manager on Mar 29, 2024
Dear Shagufta,Thank you very much for choosing Akra. We became so happy after receiving your five-star review.We are always ready to welcome you in the best possible way.Best,Şirin AK / Guest Experiences Manager

10/10 Excellent

Tahnya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best hotel we have stayed in in Turkiye. We stayed at Conrad and Intercontinental in Istanbul and they were wonderful but Akra Antalya was a luxurious oasis. I love Antalya. So beautiful and serene with the picturesque backdrop of the mountains encircled by the Mediterranean Sea. Absolutely breathtaking. Akra was a very comfortable stay. We didn't want to leave. The place is modern and very clean. Staff go out of their way to help you. They have a warm pool, big gym, complimentary hamam and free bicycles to go around town. They don't really have a beach. Just a cement pier but the sea was freezing so we didn't care much..but i did jump in once to say I've been in the Mediterranean. Expedia VIP was really nice. Free bottle of wine, apples, juice, delicious cookies. A nice added touch to perfect our stay.
Stayed 4 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 27, 2024
Dear Tahnya, Thank you so much for choosing Akra Hotel! We are so happy to read your statement that says "This was the best hotel you have stayed in Turkiye"! It made us very proud and motivated. We are glad to hear that you liked luxurious oasis, the setting, the styling, the view, the cleanliness and comfort, the atmosphere and setting, and of course the staff of our hotel! It is also very nice to see that you enjoyed the Expedia VIP advantages provided by our team! We will be always happy to host you here at Akra! Best, Şirin AK / Guest Experience Manager

2/10 Terrible

Tamsyn

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was a very strange stay as looking out at the mountain views you’d think I’d feel like I’m in paradise, however it was like hell, my whole family got food poisoning eating from the hotel which ruined our whole holiday as we were way too sick to even do anything. We even booked our flights back sooner so we didn’t have to stay any longer. Upon check in, they were aware that I was an expedia vip, and entitled to FREE room upgrade, however they still made me pay an extra £500 to upgrade and told me its based on availability.. if it was based on availability then surely you wouldn't be able to offer me an upgrade for £500 extra then? We paid it anyway as we needed a bigger room. Upon entering the room we found multiple faults with the condition of the room, the balcony door wouldn’t close and I have young children so thats dangerous, the bath would flood the bathroom floor if turned on and the bathroom door was off the hinges. When we complained to the staff at the hotel, they were so rude and arrogant, arguing back with us when their rubbish hotel and service ruined what could have been an amazing holiday with my family. The views from the balcony may be beautiful, but honestly unless you want to feel like death, I’d avoid this place!
Stayed 10 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 26, 2024
Dear Tamsyn,Upon receiving your in-house feedback, our team immediately took action to address those situation you have mentioned. We've taken immediate action to address the issues you raised, including technical inspections of rooms. We conducted thorough technical inspections of the rooms to rectify any faults and ensure the safety of our guests. Regarding your request for a complimentary upgrade as an Expedia VIP member, while we strive to accommodate all requests, upgrades are subject to availability, and unfortunately, we were unable to fulfill your request on this occasion. There was a request for you to move to the king's suite, but unfortunately we could not make it happen. You were offered the opportunity to change the same suite room type, but you did not accept it.At the same time, it is seen in the records we made during your stay that our Guest Service team offered you many complimentary services.If there is anything further we can do to assist you or if you have any additional feedback, please do not hesitate to contact us directly. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience.Best Regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed a relaxing stay at the hotel. Food was great, the gym, pool and spa were all lovely. Utilitised the VIP lounge many times. The staff were all really helpful from the moment we arrived. Their English is impeccable, putting my clumsy attekprs at Turkish to shame. The room was lovely and spacious and we thoroughly enjoyed ourselves. Would definitely go back.
Stayed 5 nights in Mar 2024
Response from Şirin AK / Guest Experince Manager on Mar 25, 2024
Dear Guest Collister;Thank you for choosing Akra and making the best review of our hotel.We are pleased that you had a comfortable stay in your Mediterranean Suite room, had a pleasant time in the specially privileged Urban Chic Lounge area, and were satisfied with our hotel's gym, spa, and all other privileges.We are also pleased that you appreciated the attitude and behavior of our staff.We look forward to welcoming you again.Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay at in Antalya
Stayed 7 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 24, 2024
Dear David,First of all, thank you for choosing Akra V.Your full-point evaluation made us very happy and motivated.We are very glad that you experienced our hotel and were satisfied.We hope to host you again in our hotel as soon as possible.Best regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Tolga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed first time and our overall experience of the hotel was amazing. The staff were very quality and friendly. The food was amazing. The spa was perfect and we found everything we needed. Without any problem.
Stayed 4 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 24, 2024
Dear Tolga,Thank you so much for choosing Akra Hotel!We are super happy to see that your first experience was amazing and you enjoyed your stay totally and liked the staff, food and beverage services, and the general hotel amenities. We already cannot wait to host you again here at Akra.Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Shelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, excellent facilities and lovely rooms. Everything went really well. We would return here!
Stayed 3 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 15, 2024
Dear Shelina,Thank you for visiting Akra!It is great to hear that you liked the property here at Akra and enjoyed the hotel facilities!We hope to see you soon and exceed your satisfaction once again with the best services of Akra!Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Linh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Akra Hotel. We felt welcome the moment we checked in. A bottle of wine and fruits in our room from Expedia. 2 welcome drinks from the hotel. Our room with the amazing view. The housekeeping is wonderful.
Stayed 4 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 14, 2024
Dear Linh,Thank you so much for choosing Akra!We are glad to see that you enjoyed your check-in experience, welcoming drinks, and treats; you liked the sea view and the housekeeping service. We will be so happy to host you again.,Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Vera

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Все было замечательно
Stayed 8 nights in Mar 2024
Response from Şirin Ak Guest Experience Manager on Mar 18, 2024
Уважаемый гость Курпас,Спасибо, что выбрали наш отель.Мы очень рады, что вы наградили нас своей полной оценкой и остались довольны нашим отелем.Мы надеемся приветствовать вас снова в Аккре как можно скорее.С уважением,Şirin Ak Guest Experience Manager

10/10 Excellent

Junaid Saleem

Stayed 6 nights in Mar 2024
Response from Şirin Ak / Guest Experience Manager on Apr 1, 2024
Dear Saleem,Firstly thank you for choosing Akr.Your full-point evaluation made us so happy and motivated.Hope to see you soon.Best regards,Şirin Ak Guest Experience Manager

10/10 Excellent

Martin, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay in an Akra hotel. Loved it, great place! We will be back!
Stayed 3 nights in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 17, 2024
Dear Martin,Thank you so much for choosing Akra Hotel for your first stay! We're thrilled to hear that you loved your experience with us and that you found our hotel to be a great place. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Okan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Şirin Ak / Misafir Deneyimi Müdürü on Mar 11, 2024
Değerli Okan Bey,Otelimizi tercih ettiğiniz için teşekkür ederiz.Tam puanlı değerlendirmeniz ile bizi ödüllendirmeniz ve otelimizden memnun kalmanız bizi çok sevindirdi.Sizleri en kısa sürede tekrar Akra'da ağırlamayı umuyoruz.Saygılarımla,Şirin Ak / Misafir Deneyimi Müdürü

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms clean & nice outside area
Stayed 9 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Mar 9, 2024
Dear Gina,Thank you for being our guest here at Akra!We are happy to see that you liked the room, the cleanliness, and the location.We will be always happy to host you.Best,Şirin AK / Guest Experience Manager

10/10 Excellent

Derya

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is great but Pablito Bistro inside the hotel is need the improve about staff behavior.
Stayed 1 night in Mar 2024
Response from Şirin AK / Guest Experience Manager on Mar 4, 2024
Dear Derya,First of all, thank you for choosing Akra.We are very pleased with your ten-point evaluation and that you were generally satisfied with our hotel.We will share your report about Pablito Bistro with our management.Your notifications are very important for us to improve our service quality.We hope to host you again in our hotel as soon as possible.Best regards,Şirin AK Guest Experience Manager

10/10 Excellent

Sufiyan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Mar 3, 2024
Dear Guest,First of all, thank you for choosing Akra.Your full-point evaluation made us very happy and motivated.We are very pleased that you were satisfied with the service quality of our hotel.We hope to welcome you back to our hotel as soon as possible.Kind regards,Şirin AKGuest Experience Manager

10/10 Excellent

Adyl

Stayed 12 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Mar 23, 2024
Dear Adyl,Thank you for choosing Akra Hotels!We are so happy to get your full-points evaluation.Hope and look forward to host you again here at Akra.Best,Şirin AK / Guest Experience Manager

4/10 Poor

Franko, Salford

Travelled with group
Liked: Cleanliness, staff & service, amenities
This 5* hotel glows on its old glory. Rooms and most common areas show signs of tear and wear, and bathroom shower had mold (unacceptable!). Despite telling the front desk I booked as an expedia gold member, I received no benefits, and was actually told the room was upgraded (which was not true). I provided immediate feedback vis Expedia, only to receive a phone call from a manager 5 min before the checkout, who offered a complimentary drink in a bar.
Stayed 1 night in Feb 2024
Response from Şirin AK / Guest Experience Manager on Mar 6, 2024
Dear Franko,Thank you for taking the time to share your comments about your stay at Akra Hotel.We are very sorry that your expectations regarding the condition of the rooms and common areas were not met. Rest assured that we take your comments seriously and will address any issues you mention with our cleaning and maintenance teams to ensure improvements are made promptly.After receiving your real-time feedback on Expedia about the situation regarding your Expedia Gold membership benefits not being honored, we immediately called you and explained that due to high occupancy in the hotel, an upgrade to a higher category room type could not be provided.Our hotel offers a 24/7 guest assistance service. If you had called 8000 from your room and reported the situation that you were uncomfortable with or did not meet your expectations, we would have helped you immediately, resolved the issue, and ensured your maximum comfort and satisfaction.The beverage offer you mentioned in your comment is a practice applied to our Expedia Gold members and guests at our hotel, and they are provided with a drink before check-in or check-out.We are glad to hear that you provided prompt feedback through Expedia and appreciate the opportunity to address your concerns. We aim to constantly improve our services and your feedback helps us do this. We hope you will give us another opportunity to exceed your expectations in the future. If you decide to stay with us again, please do not hesitate to contact the Guest Experience Team directly; We will make sure your stay is exceptional.Regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Şirin AK / Guest Experience Manager on Feb 29, 2024
Dear Angela,Thank you for sharing your feedback with us. We truly appreciate your evaluation. Ensuring our guests have a delightful experience is so important to us!We hope to have the pleasure of welcoming you back to Akra Hotel soon for another enjoyable stay.Warm regards,Şirin AK / Guest Experience Manager

10/10 Excellent

GUVEN BARIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Şirin Ak / Misafir Deneyimi Müdürü on Mar 21, 2024
Değerli Misafirimiz Barış Bey,Akra'yı tercih ettiğiniz için teşekkür ederiz.Bize geri bildirimde bulunmak ve bizi yüksek puan vermek adına ayırdığınız zaman için teşekkür ederiz.Sizi en kısa zamanda tekrar Akra'da ağırlamaktan mutluluk duyarız.Şirin Ak / Misafir Deneyimi Müdürü

10/10 Excellent

Suhib

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from the sea view room. Great amenities.
Stayed 3 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Feb 25, 2024
Dear Suhib,Thank you for being our guest here at Akra!We are so happy to see that you liked the view of your room and the hotel facilities. Hope and look forward to see you again.Best,Şirin AK / Guest Experience Manager

8/10 Good

Patric

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Property is great I was put on the noisy sides with the team entrance and the reception people wasn’t friendly/ with an arrogance that I didn’t like. Otherwise it was ok
Stayed 2 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Feb 26, 2024
Dear Patric,Thank you so much for choosing Akra Hotel!It is great to hear that you liked the property.We will convey and examine the situation about your check-in experience you've mentioned but please always feel free to contact the Guest Experience Team for any kind of inconvenience during your stay.We'll gladly assist you.Hope to see you again. Best,Şirin AK / Guest Experience Manager

10/10 Excellent

sami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Şirin Ak / Guest Experience Manager on Mar 21, 2024
Dear Guest Halilah,Thank you for choosing Akra.We appreciate the time you took to provide us with your feedback and for rating us highly.We hope to welcome you back to Akra again soon.Şirin Ak / Guest Experience Manager

10/10 Excellent

sami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Antalya
Stayed 2 nights in Feb 2024
Response from Şirin AK / Guest Experience Manager on Feb 18, 2024
Dear Sami,Thank you so much for your kind words! We're thrilled to hear that you found Akra Otel to be the best hotel in Antalya. It's always our aim to provide exceptional experiences to our guests. We hope to welcome you back soon for another wonderful stay!Best regards,Şirin AK / Guest Experience Manager

10/10 Excellent

Iftekhar

Liked: Cleanliness, staff & service, amenities
IF YOU COMING ANTALYA BOOK AKRA BEST IN THE GAME ALL THE WAY FROM BIRMINGHAM ❤️
Stayed 4 nights in Feb 2024
Response from Şirin Ak / Guest Experience Manager on Feb 6, 2024
Dear Iftekhar Iqbal,Thank you very much for your enthusiastic recommendation! We are thrilled to hear that you enjoyed your stay with us at Akra Best. Your kind words mean a lot to us.We look forward to welcoming you back on your next visit to Antalya. Our team will strive to ensure that your experience with us continues to be exceptional.Best regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff went out of their way to help. I had a couple of issues during the stay and they listened to my concerns and made an effort to address them. Overall a very nice, clean hotel. The buffet restaurant had excellent healthy food.
Stayed 13 nights in Jan 2024
Response from Şirin AK / Guest Experience Manager on Jan 22, 2024
Dear James, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience during your stay at our hotel.Our team takes great pride in providing exceptional service, and we are pleased to learn that our staff went out of their way to assist you. It is our priority to address any concerns our guests may have, and we appreciate your understanding and cooperation.We are thrilled that you enjoyed the overall cleanliness and ambiance of our hotel. It's wonderful to know that you found our buffet restaurant to your liking, and we are particularly pleased that you found the food to be excellent and healthy.Your kind words motivate us to continue delivering high-quality service and ensuring that our guests have a memorable stay. We look forward to welcoming you back for another enjoyable experience in the future.Thank you once again for choosing our hotel, and we appreciate your valuable feedback.Warm regards,

10/10 Excellent

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only thing i wanna say is the prime location with onset beach and Mediterranean sea. Oh my day !
Stayed 8 nights in Jan 2024
Response from Şirin AK / Guest Experience Manager on Jan 20, 2024
Dear Muhammad,We are so glad to see you happy with your stay. It is nice to hear that you enjoyed the location of the hotel.The pictures look incredibly beautiful.We hope to host you again.Best,

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel.
This is an amazing friendly hotel, nothing is too much trouble. A comfortable environment and the food is great!
Stayed 4 nights in Jan 2024
Response from Şirin AK / Guest Experience Manager on Jan 16, 2024
Dear Carol,Thank you very much for your full score review.It's glad to see that you have enjoyed the warm atmosphere of our hotel, the staff attitudes, comfort, and the taste of the food.Your opinions and evaluations are valuable to us and are a great source of motivation.Greetings from Akra.Best,

10/10 Excellent

sami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VIP service, seaview
Stayed 1 night in Jan 2024
Response from Şirin AK / Guest Experience Manager on Jan 16, 2024
Dear Sami,Thank you very much for your full score review.Your opinions and evaluations are valuable to us and are a great source of motivation.Greetings from Akra.Best,

10/10 Excellent

Raza

Stayed 1 night in Jan 2024
Response from Şirin AK / Guest Experience Manager on Jan 16, 2024
Dear Raza,Thank you very much for your full score review.Your opinions and evaluations are valuable to us and are a great source of motivation.Best Regards,

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Şirin AK / Guest Experience Manager on Jan 14, 2024
Dear Mohammed,Thank you for your evaluation.It's glad to see that we have your full points.Hope to host you again.Best,