Front of property - evening/night

Reviews of Abba Xalet Suites Hotel

4 out of 5
Abba Xalet Suites Hotel
Terra Major de Sispony, s/n, Sispony

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 325 reviews" "
Rating 8 - Good. 141 out of 325 reviews" "
Rating 6 - Okay. 32 out of 325 reviews" "
Rating 4 - Poor. 8 out of 325 reviews" "
Rating 2 - Terrible. 5 out of 325 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very helpful! They had a kids club with childcare and a free shuttle to the ski resort. The shopping center wasn’t too far either. We prepaid for breakfast and we were pleased with the selection of food.
Stayed 2 nights in Mar 2024
Response from Miquel Martinez, General Manager on Mar 31, 2024
Dear David,Thank you for positively reviewing your time at our hotel.We are overjoyed to hear that our staff's dedication to service excellence contributed to a wonderful stay at abba Xalet Suites. It's heartening to know that the kids club and our complimentary shuttle service added convenience and joy to your ski adventure. Your remarks on the proximity of the shopping center are noted, and we are glad it was within a favorable distance for your needs. Prepaid breakfast seems to have been a great start to your day, and we're proud that our diverse food selection met your expectations. Cleanliness and the condition of our hotel are priorities for us, and your 100% satisfaction in these areas, as well as with the room amenities and overall service, fills us with pride. We consistently strive to provide a comfortable and enjoyable experience for our guests.We look forward to seeing you again on your next visit.Best wishes,Miquel Martinez, General Manager

10/10 Excellent

kathleen, pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is set in stunning surroundings. The staff were all very friendly and welcoming. Will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Miquel Martinez, General Manager on Sep 22, 2023
Dear Kathleen, Thank you for taking the time to share your review with us.We are thrilled to hear that you found the surroundings stunning and appreciated the friendliness and welcoming nature of our staff. Our team takes great pride in providing exceptional service to our guests, and we are glad it contributed to your enjoyable stay.We look forward to welcoming you back for another memorable stay in the future.We look forward to welcoming you back. Best wishes,Miquel Martinez, General Manager

4/10 Poor

Tim

Stayed 1 night in Jul 2023
Response from Miquel Martinez, General Manager on Jul 14, 2023
Dear Tim,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Miquel Martinez, General Manager

10/10 Excellent

Josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stop away from the hustle and bustle
We enjoyed everything about our stay.
Stayed 1 night in Apr 2023
Response from Miquel Martinez, General Manager on May 3, 2023
Dear Josef,Thank you for taking the time to review your recent stay.We are pleased that you had a pleasant stay and that our convenient location with transport options close by met your requirements perfectly.We look forward to the pleasure of welcoming you back again in the future. Many thanks,Miquel Martinez, General Manager

10/10 Excellent

Marie Joelle Sylvie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - Location; only 5-10 min drive to the main city centre with all its shops, close enough to benefit from the city life but away from the hustle and bustle. Also very close to La Massana. - Spacious room - Modern and clean room and bathrooms - Great views - The premises are really nice; nice landscaping - Free parking. Extra parking lot across the street as well in case the parking is full. - Friendly and helpful staff; they were able to help me organize a Caldea spa visit. - Elevator - Fridge in room Cons: - Could benefit from improving soundproofing. It was mentioned in other reviews. We could hear what was going on in neighboring rooms and hallways. - The pillows were particularly uncomfortable (this is not something I usually note) - If not coming by car, it is a little bit of a climb from the main road, where the bus drops you off (the bus system is great in Andorra by the way!) Overall we had an excellent stay, it was a great value for money and we highly recommend it!
Stayed 3 nights in Nov 2022
Response from * on Nov 14, 2022
Thank you very much for your review, This help us to improve our premises.Lluís ArmengolFront desk

6/10 Okay

Mumtoz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy. It's next to a very busy road and the noise is even throughout the night. It's a deal-breaker for me. So we didn't stay one more night as we were thinking about it. One of the female staff at breakfast was very rude. The breakfast wasn't included and we thought that like in all other hotels we'd pay for it at the checkout. But as we were leaving the dining hall, she loudly shouted breakfast and pointed at her cash register. I asked can we pay when we checkout. She rudely said: No, now! Eventually, their machine couldn't take our card and we had to go to the reception. I asked the receptionist did we have to pay at the dining hall. He said, no. That woman serving at the restaurant should be sent for a major retraining. She was morose during the breakfast itself too - unwillingly showed where things were, etc.
Stayed 1 night in Aug 2022
Response from Miquel Martinez on Aug 18, 2022
Dear Mumtoz, Thank you for your kind feedback. We are sorry that you didn't sleep well due to the noise of the road. All charges are paid at the time, although no, the manners of the waitress were not appropriate and we will discuss this issue with her so that it does not happen again. We apologize again. Best wishes.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
The hotel is very good. Rooms are spacious - linens good - views amazing.
Stayed 3 nights in May 2022
Response from Miquel Martinez, General Manager on Jun 12, 2022
Dear Doug, Thank you for taking the time to review your recent stay. We are delighted to hear that we met your expectations. Our team members always go out of their way to ensure they deliver the best service possible. We look forward to seeing you again soon, Kind regards, Miquel Martinez, General Manager

10/10 Excellent

Bernardo

Stayed 1 night in Apr 2022
Response from Miquel Martinez, General Manager on May 6, 2022
Dear Bernardo, This is a great rating. Thank you! We are delighted you had a great stay. Thank you again. We look forward to welcoming you back. Best regards, Miquel Martinez, General Manager

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the spa were amazing.
Stayed 1 night in Apr 2022
Response from Lluís Armengol on Apr 30, 2022
Thank you very much for your review, we look forward to see you again soon.

10/10 Excellent

Rushdee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to get away from the cold mountains. Only missed temperature control for room for occupants with hours of heat working and need a room card key to keep electricity on. Great spa access with restaurant and friendly reception with Sofia! Great views!
Stayed 1 night in Mar 2022
Response from Miquel Martinez, General Manager on Apr 3, 2022
Dear Guest, Thank you for taking the time to share your feedback. We are glad to know that you had an enjoyable stay and that you found our location was ideal for your needs. We always aim to provide a comfortable atmosphere and meeting the needs of our guests is one of our top priorities. Please don't hesitate to let us know of any concerns you may have whilst you are with us, rest assured your comments have been noted. We hope we have the opportunity to welcome you back again. Kind regards, Miquel Martinez, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from Miquel Martinez, General Manager on Jan 23, 2022
Dear Guest, Thanks for this rating of our hotel. We are glad we met your expectations. We hope to welcome you back for a return visit. Best regards, Miquel Martinez, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones y lavabo muy amplios. Muy buena atención por parte del servicio.
Stayed 2 nights in Jan 2022
Response from Miquel Martinez, Director general on Jan 10, 2022
Estimado Huésped, Muchísimas gracias por la excelente valoración que le ha otorgado a su experiencia en el Hotel Abba Xalet Suites. Nos ha encantado recibirle y poder devolverle la confianza depositada en nosotros, con una magnífica estancia. Es muy grato saber que la habitación y el lavado cumplió con sus expectativas, destacando las generosas dimensiones de los distintos espacios. Le agradecemos por resaltar la atención recibida. Resulta muy gratificante que se marchara con tan buena impresión de nuestro equipo. Centramos esfuerzos en estar atentos a los detalles y brindarles a los huéspedes la hospitalidad que nos caracteriza. Seguiremos trabajando en la misma línea, esperando con ilusión su regreso. Cordiales saludos. Miquel Martinez, Director general

8/10 Good

Jordi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family experience
Hotel is located near Andorra city center and easy access to sky resorts , we were traveling with our 3 year old daughter and she was not allowed to enter Spa facilities .Staff is friendly and Breakfast is good . Rooms are spacious but temperature was too high during the night , dificult to adjust the heater
Stayed 2 nights in Nov 2021
Response from Miquel Martinez, General Manager on Dec 8, 2021
Dear Jordi, Thank you for taking the time to share a review. We are pleased that our central location was ideal for you. We appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward. While we normally do not require air conditioning, as the temperature drops down to 13 or 14 degrees at night, our team members would have been more than happy to have assisted in opening the windows or in finding other suitable solutions, should you inform us on your next stay. We hope to welcome you back on a future occasion. Kind regards, Miquel Martinez, General Manager

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Miquel Martinez, General Manager on Nov 12, 2021
Dear Mark, Thank you for this positive rating. We are very pleased you had a perfect stay. We hope to have the pleasure of seeing you again in the future. Kind regards, Miquel Martinez, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant Stay
We enjoyed a weekend here and it was nice, the team went the extra mile to make our stay comfortable. The resort at the time of our visit had plenty of children but that's not surprising given that schools are out for summer. The location is also a short drive to downtown however because of overhanging proximity to the freeway, some rooms can be noisy from the cars. The pool is a nice addition.
Stayed 2 nights in Aug 2021
Response from Miquel Martinez, General Manager on Aug 18, 2021
Dear Guest, Thank you for sharing your experience with us. We are pleased that our location was ideal for you. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance. It would be a pleasure to have you return in the future. Kind regards, Miquel Martinez, General Manager

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Miquel Martinez, Director general on May 25, 2021
Apreciado Carlos, Gracias por su valoración acerca de su experiencia en nuestro hotel. Celebramos que su estancia con nosotros haya sido buena, como refleja en su reseña, y esperamos que se haya sentido cómodo y perfectamente atendido por todo el equipo del hotel. Esperamos volver a recibirle en un futuro cercano. Atentamente. Miquel Martinez, Director general

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place was top class, including the staff. Not to far from downtown and close to everything that's needed, can't wait to go back.
Stayed 1 night in Nov 2019
Response from Miquel Martinez, General Manager on Nov 7, 2019
Dear Guest, Thanks for positively reviewing your visit to Abba Xalet Suites, Sispony. We're glad that you enjoyed so much of our hotel, especially our privileged location right in the centre of Andorra La Vella, with all the shops and commercial malls nearby. It will be a pleasure for the entire team to welcome you back. Best regards, Miquel Martinez, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel in a nice quiet area, within walking distance to a nice restaurant in Sispony called Moli Dels Fanals. Small spa area, nice to relax in but the sauna wasn't working.
Stayed 2 nights in Oct 2019
Response from Miquel Martinez, General Manager on Nov 8, 2019
Dear Guest, Thanks for taking the time to review your visit to our hotel. We're so glad you found our location convenient and were able to enjoy some of our local eateries. We have no record of the sauna breaking down. There was an issue with the temperature on one occasion, but this was repaired as soon as we were notified. Please accept our apologies for any inconvenience. Despite this, we hope to provide you with a better stay in the future. Kind regards, Miquel Martinez, General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This Hotel was Excellent large room with a small Balcony.High standard of cleanliness. Stone building with lots of flower boxes very pretty. Reception were so helpful went to the trouble of finding out information for Fly Fishing. Restaurant was Excellent as well. It was no problem for them to cater for our dietary needs . Parking was free outside. Enjoyed our stay here and would highly recommend.
Stayed 2 nights in Sep 2019
Response from Paula Rodrigues on Oct 8, 2019
We are glad to know that you were so comfortable in our hotel. We appreciate your comments, we hope to see you soon

10/10 Excellent

Jacqueline_ss, Ontario, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. The breakfast was excellent the service was great and they went out of their way to make sure our accommodations for the next leg of our journey were in place before we left the hotel.
Stayed 3 nights in Sep 2019
Response from Aida Front Office Manager on Sep 17, 2019
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property overall was fine. Good breakfast, good location, easy parking. One issue was that it was very warm and there is no air conditioning--and no fans. They found us a fan--but it was really hot and hard to sleep. If it had been winter, or the weather had been cooler, it would have been better. Good breakfast, nice staff, good shower.
Stayed 2 nights in Jul 2019
Response from Lluís Armengol on Jul 14, 2019
Dear guest, thank you very much for your rewiev, We usually don´t have this warm weather, sorry about the inconveniences. During the night the temperatures drops down easilly, soo people can sleep well over night. we hope to see you again in another visit to Andorra. Bests Regards

10/10 Excellent

CATHY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Views
We loved Andorra. We found it to be a mix of serenity aka Rocky Mountains and a mix of Morocco in the downtown. The top notch service we received is a model for all hotels to learn. The only issue we had with a distressed newborn baby in the neighbouring room was quickly handled with a room change. Both rooms were spacious and sparkling clean. The breakfast was delicious. Would love to return to Andorra with more time to enjoy.
Stayed 1 night in May 2019
Response from Miquel Martinez, General Manager on May 24, 2019
Dear Cathy, Thank you for your awesome feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We're so pleased that our team members quickly resolved any inconvenience you may have had, we're readily available to assist our guests, wherever needed. We are delighted we were able to tempt your taste buds with our varied and tasty breakfast buffet, that caters to all tastes. We look forward to welcoming you back in the future. All the best Miquel Martinez, General Manager

10/10 Excellent

MikeL, East Gosford, NSW, Australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is quiet, clean and situated close but not too close to the major shopping areas.
Stayed 2 nights in Apr 2019
Response from Miquel Martinez, General Manager on May 1, 2019
Dear Mike, Thank you for the kind review and top rating. The satisfaction of our guests during their stay among us is very gratifying for our team and we are pleased to hear that everything about our hotel and your time with us were to your liking. We look forward to welcoming you again. Miquel Martinez, General Manager

8/10 Good

Zurab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and friendly.
Very nice, friendly staff. Very good breakfast. And next time I am stay in this hotel.
Stayed 1 night in Apr 2019
Response from Miquel Martinez, General Manager on Apr 28, 2019
Dear Zurab, Thank you for the kind review and good rating. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are delighted we were able to tempt your taste buds with our varied and tasty breakfast buffet, that caters to all tastes. We'll be happy to welcome you back in the future. Best regards, Miquel Martinez, General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great abd helpful staff that always answers your questions.
Stayed 3 nights in Feb 2019
Response from Miquel Martínez on Feb 15, 2019
Dear guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards!

8/10 Good

S D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet
Lovely cosy hotel driving distance from the slopes. Cute little spa
Stayed 2 nights in Dec 2018
Response from Lluís Armengol on Jan 1, 2019
Dear custumer, thak you wery much for your valorations. We´re glad that you enjoy your stay with us and hope to see you soon a future time.

10/10 Excellent

Kevo, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is fantastic! the views are stunning, facilities, and food were wonderful. I would highly recommend the half board as well as the breakfast, not just for convenience but for the quality! :) Traveling with our 6 month year old is always difficult but here they catered for her with a nice crib and friendly hotel staff. I would definitely come back to Andorra and to this hotel.
Stayed 1 night in Nov 2018
Response from Miquel Martínez on Nov 21, 2018
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous location tucked up in the mountains. Close enough to the city, but removed for a quiet, relaxing stay.
Stayed 1 night in Oct 2018
Response from Miquel Martinez on Oct 24, 2018
Dear Guest, Thank you for the great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Very nice
Response from Miquel Martínez on May 3, 2018
Dear Mr. Patrick, Thank you very much for your great review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Best regards!!

2/10 Terrible

John, Orlando, FL

Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff, dirty chairs
Front desk guy upon check in (lower tower, 27 March around 4:30-5pm) explained that my reservation did not include a spa access and it surprised me because it did not specify on expedia website about spa fees under extra charges. This would have been ok. But he did not “apologize” for the misunderstanding even if it was not his fault. I myself deal with difficult clients everyday and I always say sorry even if it isn’t my fault and then explain my side. It is quite difficult to point fingers as to whether this is expedia or hotel’s fault. Anyway, we got up in our room and after 3 hours we went down to have dinner in downtown and we saw that same guy at the front desk. I smiled and he didn’t. We got back to the hotel around 11pm and that same guy was there and I did not smile because I do not want another awkward moment of not getting a smile back, and true enough he did not greet us either. like he saw no one. I am not sure if it is the air filter or exhaust in the bathroom of room 228 is full of dust and needs to be changed (see photo). The chairs (all 3 of them) are full of stain (see photo). Breakfast was really good, but overall friendliness of the staff was not felt.
Stayed 1 night in Mar 2018
Response from Aida Rodero on Apr 3, 2018
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aida Rodero Front Office Manager

10/10 Excellent

jody

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel would use again
the staff at the hotel is what makes the place a great place to stay. the staff at reception and the bar could not do enough to make our stay comfortable. the rooms were no out of this world modern but they are clean and adequate. the hotel is good value for money and is situated perfect for accessing the ski resorts by car.
Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel outside of busy Andorra Vella
This hotel was located just a few minutes outside of Andorra Vella in the relatively quiet area of Sispony. The staff spoke English very well and were extremely helpful and pleasant. The accommodation was superb, very comfortable and spacious and they provided a large breakfast assortment. Overall, a very lovely hotel!
Response from Miquel Martinez on Nov 17, 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miquel Martinez General Manager Abba Xalet Suites Hotel

10/10 Excellent

Hassan, Toronto / Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
We had a very good time in Abba hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing view
Nice room, great view, good breakfast. We travelled with 2 kids, 6 year old and 3 months old. When we booked our room we forgot to ask for extra bed and crib, however, when we got the room extra bed and nice crib with very comfy and colorful sheets were already set up. We were pleased with the staff and hotel.
Response from Miquel Martínez on Feb 18, 2016
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miquel Martínez General Manager Abba Xalet Suites Hotel

10/10 Excellent

Yani, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay in this fabulous hotel chalet with my wife and our children's.Satisfied 100% for our choice.Very close to the citi,very helpful employees with smiles,I suggest to all
Response from Marta Guerrero on Jan 29, 2016
Dear Mrs Yani, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Miquel Martínez General Manager Abba Xalet Suites Hotel

10/10 Excellent

Oliver, Viena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool days in summer in Andorra
Perfect one night stop in Andorra, nice view and outdoor swimmingpool Very good dinner , halfboard
Response from Marta Guerrero on Jul 18, 2015
Dear client, Thank you very much for your comments. We are glad that you had enjoyed your star among us. We hope you come back soon. Kind regards, Marta Guerrero Front Office Manager

8/10 Good

raul, Alaska

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable rooms
A very nice hotel with a pool. The address listed on Hotels.com is wrong, so be sure to double check with the hotel before trying to find them. The rooms are comfortable and the pool is nice. Not walking distance to anything is the major drawback, but still a good value.
Response from Marta Guerrero on Jul 18, 2015
Dear client, Thank you for your comments and review, we are pleased that you have enjoyed your stay. We hope to see you soon again. Kind regards, Marta Guerrero Front office manager

4/10 Poor

Vic B

Disliked: Staff & service, property conditions & facilities
Nice location and a beautiful viewview.
Hotel in good location, but outdated, shower was broken on first night of stay, pillows very uncomfortable. Four stars definitely not belong to this hotel.
Response from Marta Sánchez on May 4, 2015
Dear client, Thank you very much for your comments. But at the same time we said the shower was broken the hotel maintenance team was fixed it. Only they spent ten minutes. We hope that we can revisit in the next future . Sincerely, Marta Sánchez 2º Front Office Manager

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful place to stay in Andorra. Stayed for 3 nights in a lovely suite. Hotel near to Andorra town centre but just far enough away to get away from all the traffic etc.
Response from Marta Guerrero on Sep 23, 2014
Dear client, Thank you very much for your comment. We fell very glad to know that you have enjoyed your stay with us. We hope to see you soon in our hotel. Kind regards,

6/10 Okay

Tony, Boston

Disliked: Property conditions & facilities, room comfort
Visiting Andorra... quickly....
I and my wife decided to visit Andorra from one day in the Spring. We found this hotel at Expedia and decided to try. Andorra is not the most exciting place in the world unless you like Winter sports and you visit in the Winter. The scene is beautiful, of course, and the hotel is well located not far away from Andorra La Vella. The Hotel is very basic. The swimming pool was closed, there was no gym, the restaurant was basic. They charge extra to park your car in their covered garage although the hotel was empty. A little courtesy to clients in the low season would go a long way. There is a lack of vision. Nobody to help us with the luggage when we arrived. Anyway, this is not a 2 star place in my view. Looks like a budget hotel in the USA. The room was plain, almost monastic. This is the kind of place you visit one time and do not make plans to come back.
Response from Marta Guerrero on Jun 13, 2014
Dear client, We inform you that our heated outdoor swimming pool is open from 1st of june till 15th september dur to the low temperatures the rest of the year. We also have a spa and small gym with a bicycle, a elliptical and trendmill. Kind regards,

8/10 Good

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Zirar, Greece

Liked: Cleanliness, property conditions & facilities, room comfort
Good but not excellent..
Very good hotel with big rooms. Staff is not very helpful and you think you are not really welcome. Services available are quite expensive..
Response from Marta Guerrero on Jun 13, 2014
Dear client, The purpose of our staff is the satisfaction of our clients. We are sorry if you felt that we didn't help you enough since the happyness and well-being of our clients is our goal. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picture perfect!!

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful pool and views
Not the best reception when we checked in, but the second crew was excellent. Difficult to have bicycles stored on location. Loud hallway and our room was near the hotel entry and noisy at night. Fantastic breakfast and pool.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to complain about the first room as we had asked for a balcony and the room did not have one. We found it very pricy for snacks and drinks, and as the pool was for the hotel and suites it was quite small. Overal we had a nice 2 days.

8/10 Good

Max, Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good summer choice
Really good hotel, the only problem is that the free wifi just work in the shared area. I visited andorra in june (summer) low season, and the price was really good. The pool was big and warm.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Marlene, Sterling Heights, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Experience
The facility is beautiful, surrounded by the Pyrennes and quaint villages. The staff friendly and helpful, Our room was spacious, the bathroom had all the amenities one would need and the facility, grounds and our room were clean and well maintaIned. Our dinner was excellent, prepared as ordered and nice presentation. The buffet breakfast was a feast, the friuit, meats, cheeses breads were fresh and there were a varity of food items. We lov ed this place!