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Reviews of Fairfield Inn and Suites by Marriott Anchorage

2.5 out of 5
Fairfield Inn and Suites by Marriott Anchorage
5060 A St, Anchorage, AK

Reviews

8.0

Very good

Rating 10 - Excellent. 210 out of 540 reviews" "
Rating 8 - Good. 186 out of 540 reviews" "
Rating 6 - Okay. 77 out of 540 reviews" "
Rating 4 - Poor. 50 out of 540 reviews" "
Rating 2 - Terrible. 17 out of 540 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

KOOSRAJOO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great hotel but was under renovation! Amazing staff and location
Stayed 1 night in Apr 2024

4/10 Poor

Eric

10/10 Excellent

shelby

Stayed 1 night in Mar 2024

2/10 Terrible

Yoel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is undergoing a major renovation. This important fact was NOT featured on the Expedia website when I booked this property. I feel that this is a deceptive practice. The rooms were not cleaned regularly, the entrance lobby was blocked off and when I didn’t fill out the breakfast form by midnight there was no solution. This property should be closed until renovated.
Stayed 4 nights in Mar 2024

4/10 Poor

Martha

Stayed 1 night in Mar 2024

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Major construction going on and at high rates.. I was stuck here because my apartment wasn't ready.
Stayed 4 nights in Feb 2024

8/10 Good

Leona K

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Maggie

Liked: Property conditions & facilities
It seems like we were all alone
Stayed 1 night in Feb 2024

4/10 Poor

LaShon

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff was rude and there was no advance notice that the facility was under major remodeling.
Stayed 1 night in Feb 2024

4/10 Poor

Jacob

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
The hotel is under construction. Had I known that I wouldn’t have booked there. Bathrooms outdated, has cracked tiles and wallpaper peeling. The fridge did not work and our food went bad. The breakfast area and lounge were boarded of with ply wood. All day there was construction in the room above with saws, hammers, etc. I’m sure when they are done remodeling it will be fine.2/24
Stayed 5 nights in Feb 2024
Response from MJ on Feb 10, 2024
I'm so sorry that you had a bad experience with us, we have tried to alert everyone upon booking, and during the check-in process. We will be fully done with renovations around May or June of 2024, please come back then and let us wow you.

6/10 Okay

RAJAT

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was undergoing repairs and many facilities were not available The staff were lovely I would suggest providing complimentary water in guest rooms The bed was comfortable overall but I suspect two singles were joined and the mattress sagged at the sides Location is good
Stayed 1 night in Feb 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
I could find a light switch for the lights on each side of the bed. I did a thorough search too.
Stayed 1 night in Jan 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Customer was great. The person at the front desk explained the construction/remodel. It was disappointing to find out that the pool/spa was not working and the breakfast was extremely limited due to the construction, then per the front desk person, the order didn't arrive in the morning for breakfast.
Stayed 1 night in Jan 2024

2/10 Terrible

Laurel

Liked: Cleanliness, staff & service
Alaska Anniversary Do over
My husband, a disabled veteran, and I live remotely in Willow Alaska. For our 31st Wedding Anniversary we drove 100 miles for a relaxing few days by the pool and hot tub. Breakfast on site. Some tlc from Alaskas unrelenting winter. At check in they say, oops, no pool, no hot tub, no gym, no breakfast!! So we get to our room and it won't get warmer than 60°.... So they move us downstairs into the lobby that's under construction next to the front door with a broken drape and no tub.. a trickling shower.. breakfast was a Jimmy Deans frozen sandwich and yogurt.. nothing to drink! So at check out I asked to speak to the manager and the young lady identified herself as the asst mgr.. I explained my feelings with kindness.. it wasn't her fault but no one has followed up. I didn't want a refund just to be able to come back when they fix the pool...
Stayed 2 nights in Jan 2024

4/10 Poor

Taylor

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the amenities at this property were closed during my stay, which wasn’t mentioned when I booked, so my family and I weren’t able to use the pool or hot tub which is the main reason I chose this hotel. Wallpaper was falling off the walls in the bathroom, dust was piled up in the corners, and the front desk staff was incompetent.
Stayed 1 night in Jan 2024
Response from Angela R, General Manager on Feb 12, 2024
Dear Taylor,Thank you for taking the time to let us know about your experience during your recent stay with us. I apologize that your experience is below our standard.Providing the highest level of hospitality is our number one priority, I have shared your feedback with the leadership team to ensure the necessary guidelines are in place. I apologize you came to stay while we are under renovations. We needed to update the hotel to meet all Marriott standards. Please feel free to come back and see us in May or June after we have finished our renovations and give us the chance to Wow you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards,

6/10 Okay

valery

Stayed 4 nights in Dec 2023

8/10 Good

DOUGLAS

Stayed 3 nights in Dec 2023

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Monica

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Connie

Stayed 4 nights in Dec 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Alex

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Parking lot wasn't plowed, room temperature was never consistent was on the colder side the entire time. Staff were not personable.
Stayed 2 nights in Dec 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eleanor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet. Friendly staff and a good breakfast.
Stayed 1 night in Dec 2023

6/10 Okay

Danielle

Travelled with family
Disliked: Staff & service, amenities
I called to find out what time the pool closed and the staff was rude. They said since I booked with a 3rd party I couldn’t be notified. Staff never apologized or gave me a discount or anything. Even the workout room was under construction. Lesson learned call the hotel personally before booking with a 3rd party.
Stayed 1 night in Nov 2023

8/10 Good

Emily

Stayed 1 night in Oct 2023

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, amenities
Myonly real complaint is that air conditioner unit was very noisy. Otherwise the room was clean and comfortable.
Stayed 1 night in Sep 2023

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value, friendly staff
Staff are very friendly, Hotel is in a good location, restaurant within walking distance.
Stayed 6 nights in Sep 2023

4/10 Poor

Keary

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast attendent was super kind. Broken hot tub, toilet in our room was broke, pool door was broken
Stayed 1 night in Sep 2023

8/10 Good

Kenneth

Liked: Cleanliness, property conditions & facilities
The charges for the room seem to change and the lady couldn't tell me why and when I checked out I had to be very persistent to get a receipt for our stay. The lady that worked the breakfast area was excellent as she gave us very helpful ideas for breakfast combinations and also made sure everything was filled and had a very nice personality.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carolyn

Stayed 1 night in Sep 2023

10/10 Excellent

Barbara

Stayed 1 night in Sep 2023

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and received excellent customer service
Stayed 2 nights in Sep 2023

8/10 Good

Peggy

Stayed 1 night in Aug 2023

2/10 Terrible

JUNLIU

Stayed 1 night in Jul 2023

6/10 Okay

Manoj, Seattle

Stayed 1 night in Jul 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
General Manager Angela was very helpful. She gave us ideas about local places to eat, and also was quick with check in. Very nice property
Stayed 1 night in Jul 2023

4/10 Poor

Tracie, Arlington

Liked: Cleanliness
Our first room’s AC didn’t work and the room was 80 degrees. When we were leaving for dinner, the receptionist was supposed to send someone to fix the AC. When we returned from dinner, the room was still 80 and ac not working. They sent us to another room at 11pm. We had to repack all our things to move. This wasn’t easy with 2 young kids. Very inconvenient.
Stayed 1 night in Jun 2023

6/10 Okay

Calan

Travelled with family
Liked: Cleanliness, staff & service
The room was not the one we requested nor what was on the email print out. The counter staff went as far as blaming us for doing something wrong. We showed her the reservation print out. Also the toilet was somewhat clogged and several lights didn’t work. Some of the staff was friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

6/10 Okay

Darla, Bloomfield Hills

Travelled with family
Disliked: Property conditions & facilities
We stayed on the ground floor. There were plumbing issues, broken bathroom tiles and dirty or stained bathtub. Carpet looked worn and damage. Great breakfast. Pleasant staff if you say hello first.
Stayed 1 night in Jun 2023

8/10 Good

RICHARD, PLEASANT GROVE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Needed updating. Sign in lobby said they were going to be doing that this summer.
Stayed 2 nights in May 2023
Response from General Manager on Jun 12, 2023
Thank you for your feedback. Yes we are looking forward to our renovation. Thank you for staying with us and we look forward to having you back.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service
Hot tub was nice
Stayed 1 night in May 2023

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay and the property was very conveniently located. A few maintenance issues such as slow draining sink, black out curtain with missing wand but taken care of by staff.
Stayed 3 nights in Apr 2023
Response from Front Office Team on Apr 12, 2023
Thank you for your feedback and allowing us to fix the problem at hand. We look forward to serving you the next time you are in town.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Fairfield on Apr 25, 2023
Thank you and we hope to see you again whenever your travel brings you back in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Amenities But Comfortable Hotel
Great comfortable stay. I was disappointed that the Pool and Jacuzzi were not available to us. We chose to stay here rather than another hotel based on the fact that they had a jacuzzi to relax in.
Stayed 1 night in Mar 2023
Response from Fairfield Team on Apr 12, 2023
Thank you for your feedback. We are sorry that the pool & jacuzzi was not available during your visit as we have unexpected maintenance issue.We hope you'll come back and see us again the next time you are in town.

2/10 Terrible

Carmen

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
There was not even a phone in the hotel room. The heating system blew cold air then hot air all night so it was freezing cold and uncomfortable. When i went to check out I told them and they didnt seem to care. The hotel seems older and kind of dingy. Will not be staying here again.
Stayed 1 night in Mar 2023
Response from Fairfield Team on Apr 12, 2023
Thank you for your feedback. I have shared it with our team to make sure that we take care of the opportunities to prevent the situation from happening again.We hope you will allow us to serve you in the future when your travel brings you back in the area.

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
HIGHLY RECOMMEND!
We travel frequently to Anchorage and stay in hotels a lot and this one is at the top of our list to stay at again---Check in was quick, easy, friendly, and helpful. Beds are not to hard not to soft---Just right! Breakfast has good variety. Place is clean and doesn't have that "hotel" smell, smells fresh and clean. HIGHLY RECOMMEND!!!
Stayed 1 night in Mar 2023
Response from BT on Mar 14, 2023
THANK YOU Ms. Denise - come back and see us soon, be well!

6/10 Okay

Sarah, DELTA JUNCTION

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023
Response from Fairfield Team on Apr 12, 2023
Hi Sara -Would you be able to share with us any opportunities that we need to improve on to better serve our guest?We hope you'll give us another try the next time your travel bring you back in town.

4/10 Poor

Rolando

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is the first time that I have stayed at this hotel and I chose it among others for its pool and as an added value the access that I was going to have to Netflix. The pool is closed and they don't know when it will reopen and Netflix is ​​not working due to technical problems.
Stayed 1 night in Feb 2023
Response from Front Office on Feb 24, 2023
Our apologies that your recent stay with us was not a pleasant one. Our networking issues with the Netflix has been fixed. We have tried and tested it and it is working. We are expecting our pool to be open very soon.