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Dear Rhonda, Thank you so much for the your rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
6/10 Okay
Marisa Garcia
Travelled with family, Travelled with family and small children
The staff were friendly and the location was very convenient with a Walmart next door and plenty of food and shopping options. My only complaint was that no one ever came to clean our room. We stayed for 4 days and our trash was never emptied. We had to ask for towels and toilet paper. The beds were never made and the room not cleaned the entire time we were there. We left everyday so there was plenty of opportunity. I saw the maid service cleaning other rooms but my room and my daughter’s room were never handled. Quite disappointing.
Marisa Garcia
Stayed 5 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Marisa,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff and convenient location added to your experience. However, we apologize for any issues with housekeeping, and we'll speak with them about your comments. Should you be in the area again, please consider coming back to see us.General Manager Olesea V. Shier
This is our favorite place to stay in anchorage. The staff is always so friendly and helpful.
Kimiko
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Kimiko,Thank you! We are honored to hear Dimond Center Hotel is your favorite place to stay in Anchorage and delighted our friendly team keeps impressing you. We look forward to welcoming you back for many more years to come.General Manager Olesea V. Shier
This is my usual place to stay when in Anchorage because of the location. I must admit, the large tub is a draw as well!
Connie
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 11, 2024
Dear Connie,Thank you for choosing to stay at Dimond Center Hotel during your visits to Anchorage! We're glad to hear that our convenient location and the allure of our large tub have made us your go-to spot. It's always a pleasure to provide a comfortable and enjoyable stay for our guests, and we look forward to welcoming you back for many more relaxing experiences in the future!General Manager Olesea V. Shier
Very quiet, clean, spacious rooms, great location. Best hotel in Anchorage for us.
Steve
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Steve,Our day is brightened by your excellent review of Dimond Center Hotel! We're proud that our spectacular location, tranquil environment, and clean, spacious accommodations have made us your favorite hotel in Anchorage. Many thanks for your warm compliments and we look forward to your return.General Manager Olesea V. Shier
Absolutely recommend! Very polite staff, property is easy to navigate, rooms are clean, Breakfast is a wide variety , safe area and parking. Great place to stay!
Connie
Response from General Manager on Mar 4, 2024
Dear Connie,Thank you for your perfect rating and for recommending us to your fellow travelers! We're thrilled our hospitable team left a memorable impression on you, and we appreciate you mentioning our impeccable accommodations, delicious offerings, and safe location. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!General Manager Olesea V. Shier
Dear Janice, Thank you so much for the high rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
6/10 Okay
Dawn
Feb 24, 2024
It was an average hotel stay, nothing special, nothing outstanding
Dawn
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Dear Dawn,Thank you for sharing your feedback with us. We're grateful for your visit. While we're disappointed that your experience was not exceptional, we appreciate your insights. We strive to exceed expectations and will work diligently to improve. Our team hopes for another opportunity to provide you with a remarkable stay.General Manager Olesea V. Shier
Dear Asuncion,Thank you for choosing Dimond Center Hotel and for sharing your delightful, five-star review. We are thrilled we exceeded your expectations and look forward to welcoming you back again soon.General Manager Olesea V. Shier
6/10 Okay
Donna
Feb 16, 2024
Liked: Cleanliness
Kept calling my room, telling me that I was making alot of noise, one person, not likely...
Donna
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Donna,Thank you for sharing your feedback. We're disappointed to hear about your experience with the disturbances. Rest assured, we take your concerns seriously and will address this issue with our team. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience.General Manager Olesea V. Shier
10/10 Excellent
Vasha
Feb 16, 2024
Liked: Cleanliness, staff & service, amenities
Love the bath tub
Vasha
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 19, 2024
Dear Vasha,Thank you so much for sharing your experience, it's a delight to hear you could enjoy a relaxing soak while staying with us at Dimond Center Hotel. We would love nothing more than to welcome you back in the future for another five-star visit—until next time!General Manager Olesea V. Shier
8/10 Good
Luke
Feb 15, 2024
Luke
Stayed 1 night in Feb 2024
Response from Olesea on Mar 20, 2024
Dear Luke, Thank you so much for the you rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
10/10 Excellent
Andy
Feb 14, 2024
Andy
Stayed 1 night in Feb 2024
Response from Olesea on Mar 20, 2024
Many thanks for your excellent rating of Dimond Center Hotel! While our service could have been more consistent, we're glad your stay was otherwise exceptional. Your thoughtful praise is valued and we hope you'll return. General Manager Olesea V. Shier
Dear Lora,Thank you for choosing Dimond Center Hotel and for sharing your lovely review. We are delighted you were impressed with our wonderful staff and peaceful accommodations. Should your travels bring you back to the area, we look forward to welcoming you back again. General Manager Olesea V. Shier
10/10 Excellent
HELEN
Travelled with family
Feb 3, 2024
Liked: Staff & service
The staff are so approachable and honest its just that the sink are clogged and their beddings are not comfortable..its itchy they should change it.
HELEN
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Helen,It's wonderful to have earned your excellent rating of Dimond Center Hotel! We were proud to extend warm hospitality to you. Our maintenance team will check your sink, and we'll also discuss your comments regarding bedding. Thank you for choosing to stay with us and we hope you'll return!General Manager Olesea V. Shier
Big rooms with high ceilings, deep luxurious tub, great location, stellar service and professionalism, free breakfast and a good price for what you get. If you're making a trip to Anchorage and this place is within your price range, book it! It's a great hotel.
Zachary
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Zachary,Thank you for your enthusiastic review and recommendation. We're thrilled you were impressed with our spacious rooms and luxurious amenities. It's also wonderful to know that our impeccable service and satisfying breakfast added value to your stay. We're delighted that you consider our hotel a great choice for travelers to Anchorage, and we appreciate your endorsement. We look forward to welcoming you back to Dimond Center Hotel. General Manager Olesea V. Shier
Quite simply the best hotel I've ever visited. The continental breakfast, excellent customer service, and convenient location are unparalleled.
There are dozens of hotels in the Anchorage area but the only one in which I'll ever want to stay is located at 700 E Dimond Boulevard
Jeremiah
Stayed 3 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Jeremiah,How wonderful to hear that Dimond Center Hotel is the best place you've stayed! We're glad our exceptional service and convenient location impressed you, and we look forward to your next visit.General Manager Olesea V. Shier
Dear Kim, How wonderful to hear that Dimond Center Hotel is the best place you've stayed! We're glad our exceptional service and convenient location impressed you, and we look forward to your next visit. General Manager Olesea V. Shier
I only stayed Sunday night and checked out before noon will I be able to get a refund for not staying there on Monday.
Darius
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Darius,Thank you for your positive review and for staying with us. We appreciate your feedback and encourage you to reach out directly if you have any questions regarding billing. Again, thanks for your comments, and we hope to see you the next time you are in the area.General Manager Olesea V. Shier
Excellent stay, staff was friendly ,Happy place to stay!
Margo
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 19, 2024
Dear Margo,Thank you for your enthusiastic review! We strive to create a welcoming and enjoyable experience for our guests, and it's wonderful to know we succeeded with your visit. We look forward to welcoming you back to Dimond Center Hotel for another delightful stay!General Manager Olesea V. Shier
Dear Angela, Thank you so much for the high rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
8/10 Good
Twila
Jan 8, 2024
It was a pleasant stay. Unfortunately, our last night, our room smelled like cigarettes. But we were able to switch rooms, which was nice
Twila
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 9, 2024
Dear Twila,Thank you for sharing your experience. We're glad to hear that your stay was pleasant overall. We regret the inconvenience you encountered on your last night, but we are pleased that we could promptly accommodate a room switch for you. Your comfort is important to us, and we appreciate your understanding. We look forward to welcoming you back to Dimond Center Hotel for a completely enjoyable stay in the future.General Manager Olesea V. Shier
Dear David, Thank you so much for the high rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
10/10 Excellent
Challane
Jan 6, 2024
Challane
Stayed 1 night in Jan 2024
Response from Olesea on Feb 5, 2024
Dear Challane, Thank you so much for the high rating, and we're delighted that our relaxing accommodations were perfect for your needs. Please consider coming back to join us again soon. General Manager Olesea V. Shier
The staff are wonderful with good customer service. The problem I experienced with this stay is bites on my arm. It may have been bed bugs.
Letatia
Stayed 4 nights in Dec 2023
Response from Olesea on Jan 7, 2024
"Dear Letatia,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. However, we apologize for any concerns about unwelcome visitors. Reports of this nature are taken seriously, and we'll look into your comments further. Should you be in the area again, please come back to see us.General Manager Olesea V. Shier"
Dear Willie, We're delighted you enjoyed your stay at Dimond Center Hotel! Please come see us again soon. General Manager Olesea V. Shier
6/10 Okay
Stacy, Anchorage
Dec 31, 2023
Stacy
Stayed 1 night in Dec 2023
Response from Olesea on Jan 22, 2024
Dear Stacy, Please accept our sincere apology for aspects of your stay that didn't meet your expectations. Your feedback to improve the amenities would be greatly appreciated. General Manager Olesea V. Shier
10/10 Excellent
Angela
Dec 28, 2023
Angela
Stayed 1 night in Dec 2023
Response from Olesea on Jan 3, 2024
Dear Angela, We're delighted you enjoyed your stay at Dimond Center Hotel! Please come see us again soon. General Manager Olesea V. Shier
Dear Willard,It was a pleasure to welcome you to Dimond Center Hotel during your recent visit. Our team works hard to deliver a positive experience to all our guests, and we're thrilled you had an excellent stay. Thank you so much for your five-star rating, and we look forward to welcoming you back. General Manager Olesea V. Shier
We’re always comfortable while staying at Dimond Hotel
Ernest
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 26, 2023
Dear Ernest,It was an honor to welcome you back to Dimond Center Hotel and we are delighted you continue to be impressed with our comfortable accommodations. We look forward to welcoming you back again soon.General Manager Olesea V. Shier
10/10 Excellent
Levi
Travelled with family, Travelled with family and small children
They gave me a swap for 2 beds for my daughter and I! It was fantastic id most definitely stay here again!
Levi
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Levi,It is wonderful to know that you had an excellent experience with us. We take great pride in catering to our guests’ needs the best way we can, so we’re delighted this commitment was reflected in your stay. Thank you for your glowing review, and we hope you return soon!General Manager Olesea V. Shier
I enjoyed my stay at the hotel. Very friendly staff and convenient location. The breakfast in the morning was very nice
Lauri
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 18, 2023
Dear Lauri,Thanks for joining us at Dimond Center Hotel. We're happy you liked everything from our convenient location to our breakfast! Come back soon!General Manager Olesea V. Shier
Thank you for your review and for giving us a perfect rating! We're thrilled you had an enjoyable experience, and we appreciate you spotlighting our luxurious bathtubs. It was a pleasure having you here, and we hope to welcome you back soon! General Manager Olesea V. Shier
There was a huge bathtub in the room, the water pressure was great and filled the tub in 10 minutes. Comfy bed, comfy chair. Quiet room.
Victoria
Stayed 1 night in Dec 2023
Response from General Manager on Dec 13, 2023
Dear Victoria,Your comfort is our pleasure! We are so happy you enjoyed unwinding in your spacious bathtub, and it's also great that our accommodations made for a refreshing experience overall. It would be an honor to welcome you back to Dimond Center Hotel!General Manager Olesea V. Shier
Last nights room stunk like mold. Got a different room for tonight, bath tub wasnt even washed, had hair and was dirty. Had to wash it myself in order to use it
Foma
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Forma,Thank you for taking the time to share your thoughts with us. We are shocked to read your review as this is not representative of our high standards. Please consider visiting us again so we can show you an amazing stay.General Manager Olesea V. Shier
Dear Lisamarie, Thank you! We're delighted you enjoyed your stay at Dimond Center Hotel! Come back and see us again soon! General Manager Olesea V. Shier
It was a good stay, room was cleaned everyday and customer service at front was helpful & polite.
Carl
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Carl,Thank you for choosing Dimond Center Hotel! Our team is delighted you had a wonderful experience with us, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area. General Manager Olesea V. Shier
The facility was clean and the staff was super friendly, especially Randell at the front desk. We enjoyed our stay immensely.
Wendy
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Wendy,This is what we love to hear! Randell is a gem, and we can't wait to let him know how instrumental he was in your five-star experience. It's also great to be praised for our attention to cleanliness, and we will be sure to keep up the great work. Come back to Dimond Center Hotel soon!General Manager Olesea V. Shier
2/10 Terrible
Lester
Dec 2, 2023
Disliked: Staff & service
Lester
Stayed 1 night in Dec 2023
Response from Olesea on Dec 5, 2023
Dear Lester, Please accept our sincere apology for aspects of your stay that didn't meet your expectations. Your feedback to improve the amenities would be greatly appreciated. General Manager Olesea V. Shier
Dear Lisamarie,Thank you for choosing Dimond Center Hotel! We're glad our location was convenient for your trip, and we invite you to stay with us again the next time you're in the area.General Manager Olesea V. Shier
The room we stayed in was wonderful. It was clean and spacious. The tv had many channels. It was walking distance to the mall and many food businesses delivered. I only feel that the breakfast can be improved buy replacing or improving the potatoes and having a fresh milk dispenser.
Caroline
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Caroline,Thank you for sharing your positive experience! We're delighted that you found the room spacious and clean and that our convenient location added to your satisfaction. Your feedback on our breakfast offerings is greatly appreciated, as it helps us continually improve our services. We look forward to welcoming you back to Dimond Center Hotel and enhancing your next visit with us!General Manager Olesea V. Shier
This is one of the best hotels I've ever had the pleasure of staying in. Short walk to the mall, clean rooms, an amazing continental breakfast (I've never seen corned beef hash at a hotel breakfast before!) and every single staff member I spoke to was incredibly polite and kind. Highly recommended for any trip to Anchorage
Jeremiah
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 25, 2023
Dear Jeremiah,Thank you so much for choosing to stay with us at Dimond Center Hotel. Our goal is to provide every guest with pristine accommodations and exceptional service, so we're thrilled both were the case for you. It's also great to read you were able to take advantage of our delicious breakfast and convenient location. The pleasure was all ours, and we hope to welcome you back in the future.General Manager Olesea V. Shier
8/10 Good
Sarah
Nov 18, 2023
Sarah
Stayed 2 nights in Nov 2023
Response from Olesea on Dec 9, 2023
Dear Sara, We're delighted you enjoyed your stay at Dimond Center Hotel! Please come see us again soon. General Manager Olesea V. Shier
10/10 Excellent
Catheryn
Nov 16, 2023
Liked: Cleanliness, staff & service
The only thing I would love to see added to the morning breakfast is oatmeal offered for those of us that cannot have sausages, bacon or potato patties due to heath or other conditions. Otherwise the hard work does not go unappreciated to set up the meals.
Catheryn
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 18, 2023
Dear Catheryn,Thank you for your excellent review and valuable suggestion regarding our breakfast options. We're thrilled our team's hard work and effort are appreciated. We look forward to welcoming you back to Dimond Center Hotel and hope to exceed your expectations.General Manager Olesea V. Shier
10/10 Excellent
Macy E
Nov 16, 2023
Macy E
Stayed 1 night in Nov 2023
Response from Olesea on Dec 9, 2023
Dear Macy, Thank you! We're delighted you enjoyed your stay at Dimond Center Hotel! Come back and see us again soon! General Manager Olesea V. Shier
Location , conform , friendly stuff very clean .!!
Maria C Aguilar
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Dear Maria,It sounds like you had a great experience! We're so happy you found much to enjoy about Dimond Center Hotel. We hope to be your first choice when you return to Anchorage!General Manager Olesea V. Shier
Dear Victoria,Thank you for choosing Dimond Center Hotel. We're delighted that your room's soaking tub added a touch of relaxation to your stay. Our team looks forward to welcoming you back for another serene experience.General Manager Olesea V. Shier