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Reviews of Castle Inn & Suites Anadarko

2 out of 5
Castle Inn & Suites Anadarko
1415 E. Central Blvd., Anadarko, OK

Reviews

5.6
Rating 10 - Excellent. 18 out of 91 reviews" "
Rating 8 - Good. 14 out of 91 reviews" "
Rating 6 - Okay. 14 out of 91 reviews" "
Rating 4 - Poor. 17 out of 91 reviews" "
Rating 2 - Terrible. 28 out of 91 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Megan, Anadarko

Travelled with family and small children
Disliked: Property conditions & facilities
The price was reasonable and you’re going to pay for what you get. It was clean and what not. Just needs to update the beds. I felt springs when I was sleeping. I booked for 2 nights but left after one night.
Stayed 2 nights in Mar 2024

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 11, 2024
Hello Michael, sorry to know that your stay did not go as convenient as it's supposed to, I asked all my employees however no one knows what went wrong with your stay. I would really like to know the issues you had, so we can try to fix for your next visit and our future guests. Once again, I am really apologizing for inconvenience.

4/10 Poor

Fredrick N

Stayed 1 night in Jan 2024
Response from Dawn on Jan 15, 2024
Hello Fredrick,Thank you for completing the online review, it helps us to continue to improve our guest experience. We appreciate your business and hope to see you again soon.Sincerely,Dawn BanovichFront Desk/Housekeeping

10/10 Excellent

Francis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Chello on Dec 17, 2023
Hello Francis!Thankyou for completing a review for us, we appreciate it.It helps us to know how we can continue to improve our guest experience.Dawn BanovichFront Desk/Housekeeping

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
It was good i had no problems while I was there & the staff was really nice & friendly
Stayed 3 nights in Oct 2023
Response from Chello on Oct 25, 2023
Dear Sandra,We enjoyed having you stay with us at the Castle Inn and Suites, we look forward to seeing you again. Thank you for completing a review, it is always and pleasant to hear our guest enjoyed their stay.We appreciate and value your continued business.Dawn BanovichWeekend Manager and Housekeeper

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here multiple times and will continue to do so.
Stayed 3 nights in Jul 2023
Response from Dawn on Sep 10, 2023
Hi Linda,Thank you for choosing Castle Inn and Suites for your lodging needs. We really appreciate you taking time out of your busy schedule to complete a review. Feedback from out valued and loyal customers helps us continue to provide great service to our guests and to improve where we need to. We look forward to your next stay with us!

10/10 Excellent

Sylvester

Travelled with partner
Liked: Staff & service, property conditions & facilities
My stay was very comfortable and the food from the restaurant was cook to order.
Stayed 3 nights in Jun 2023
Response from Dawn on Aug 27, 2023
Thankyou for taking the time to give us your feedback, your opinion matters. It helps us to continue to strive for better customer service for our valued guests. We look forward to seeing you again soon!

4/10 Poor

Kelsey

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Keep your shoes on because the floor will make your feet black! Knobs on dressers were gone. There’s a consenstent odor. Water in shower was either reallly cold or blazing hot. No maid service. Given only 2 towels for 4 people for 2 days. Random door inside room leading to someone else’s room. Sketchy hotel.
Stayed 2 nights in Jun 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeper is very friendly!
Stayed 2 nights in Jun 2023

10/10 Excellent

Shelly

Stayed 1 night in May 2023

8/10 Good

Rebecca L

Business traveller
Liked: Staff & service, room comfort
Staff were extremely friendly. Older facility in need of carpet replacement, etc; but room and bedding clean and kept up.
Stayed 2 nights in Mar 2023
Response from Dawn on Oct 25, 2023
Thank you for your feedback, it is important to know how we are doing. Management will be addressing your concerns. Thank you for your valued business and we look forward to your next stay.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager is excellent
Stayed 2 nights in Mar 2023
Response from Dawn on Oct 25, 2023
Thank you for your review. We always appreciate feedback from our valued guests. We look forward to your next stay.

8/10 Good

Jesse

Liked: Staff & service, amenities
The hotel does provide a free breakfast to it's customers (limit 2 to a room) every morning beginning at 6:00 am. The breakfast and service were quite satisfactory on the first morning of our stay. My son and I were expecting the same the next morning. We got to the restaurant at 6:20, yet left after being told the cook was still asleep. Having an 11 hour trip to make, we chose not to wait for the kitchen staff. The hotel clerk was kind enough to give us a takeout coffee and apologized for not being able to provide the breakfast, that was advertised as an amenity to it's paying hotel customers. Management does need to address the matter with the restaurant staff for improvement, or simply change the posted time that breakfast will be served. After all, no breakfast can be served or prepared without the cook.
Stayed 2 nights in Oct 2022

8/10 Good

Eugene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Took a chance!
Old hotel but in good condition. Everything worked!
Stayed 1 night in Oct 2022
Response from sam on Oct 5, 2022
Thanks for staying with us and really appreciate for feedback we look forward to see you again in future

6/10 Okay

Phyllis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was convenient, water damage in room & insects
Stayed 1 night in Jul 2022

2/10 Terrible

Lakisha

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was filthy the rooms was also filthy the carpet was very dirty big stains it had roaches crawling around
Stayed 4 nights in Jun 2022

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
One of the beds was broken in half… the smell was gross… and our tub looked like someone was murdered in it.
Stayed 2 nights in Jun 2022

6/10 Okay

Clara

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm glad that I was able to have a late check-in after travel delays due to a thunderstorm that started sooner than my weather app on my predicted. I changed weather apps, lol.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Property was old and in poor shape for the price. We were concerned about the loud argument outside our room at 5:00 AM.
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property looks nothing like what is pictured on the website! This hotel needs to be taken off your website until the pictures are updated to what it really looks like. Run down, dirty very very outdated!
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
You get what you pay for. Definition of a ‘roach motel’. There were flies in the room from the second I checked in. Sheets and pillow just have a dirty feel. Only had a half roll of toilet paper in the room with no backup roll
Stayed 1 night in Jun 2021

8/10 Good

Nathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I'd stay again if there are no other options
Front Desk, very polite and helpful. Mini fridge didn't work, was brought a working one right away. Free breakfast was made to order and worth every penny. Showering was an experience. Could not get a steady temp on the water. Really tested your reflexes to get under the water at the right time as it made it's way from frigid cold to scalding hot and then back again. The wife prefers a bath, but that was not an option. No way to plug the tub. Had to go buy a stopper. Bring your own toilet paper. The provided paper could not have even been 1-ply. Is there such a thing as 1/2 ply toilet paper? Neighbors were noisy every night of the stay. Only 2 available outlets in the room. Very difficult to charge electronics. We also brought our own coffee maker (5-night stay). Had to go buy a surge protector in order to plug in our phones, ipad, vapes, etc. They cleaned the room every day, but by day 2 it had become too much trouble to put the new towels away, so they just laid them on the counter by the sink.
Stayed 5 nights in Apr 2021

4/10 Poor

Jacob

Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend this place
The carpet and furniture were filthy. The carpet had cigarette burns all over it. The king size mattress was on a queen boxspring so we couldn't sit on the edge of the bed without falling off. I tried to take a shower had soap and shampoo on and the water just stop working so i had to use the cold bottle water frim my ice chest because the microwave didn't work.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very poor value. The heater barely warmed the room and with only 1 blanket in the room, it was a cold night. It is an old facility that needs repairs ie: parts of the ceiling were falling down due to moisture, shower fixtures were loosely hanging, half of the lamps didn't work (tried them in other outlets where other lamps were working and they didn't work there either). The nightly rate was about double what I would expect for what I received. Glad it was only 1 night.
Stayed 1 night in Feb 2021
Response from Sam on Feb 11, 2021
Hello Guest, thank you for your feedback, I apologize for your unpleasant stay, you did not mention your name or room number but I will find out which room needs to be corrected, and I will make sure to correct all the issues you mentioned, Once again I am sorry for your inconvenient.

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2020
Response from Sam on Oct 17, 2020
Hello Guest, its look like your stay not went well, we apologize for inconvenience. Thank you

2/10 Terrible

Juliet

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful outdated place
Very old out dated place. Beds were hard as rock. Pillows flat as can be. Not worth what I paid at all. Say it comes with breakfast but only for 2 people. Then you can only chose one of 4 things. Then it was very gross food on top of that. Would not recommend at all
Stayed 1 night in Sep 2019
Response from Sam on Oct 21, 2019
Hello Juliet, Thank you for your feedback, I am sorry for your unpleasant stay at our property, I will share this review to my management & will work on concerns you mentioned. Thank you.

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Sam on Jul 16, 2019
Hello Mr. Marc, Thank you for your positive feedback, this will give us more energy to our best, will try our best to raise hospitality. We appreciate your business.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk was nice and quick but the rooms are terrible and the location is sketchy, at best. Had we been needing to stay more than 1 night, we would have left. The bathroom was disgusting and our fridge wasn't on. However, the best were nice and hard, which I actually prefer.
Stayed 1 night in Jul 2019
Response from Sam on Jul 15, 2019
Thank you for your feedback, I personally apologize for your unpleasant stay, your feedback helps us to correct the issues guests facing. I will forward this issue to maintenance and housekeeping department. Will try to improve our hopitality. Thanks.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel clerk wasn’t there when we got there, the office was locked and we had to call her on her cellphone. The walls had holes in them, the mattress hasn’t been changed in 15+ years, the smoke detector was hanging off of the ceiling by a wire, the carpet was old and matted together, and the paint wasn’t even white anymore. This place is an absolute dump. Save your money and sleep in your car. This place is absolute trash.
Stayed 1 night in Jul 2019
Response from Sam on Jul 9, 2019
Hello, Thank you for your feedback, I personally apolozise for your unpleasant stay at our property, I will make sure to take this to our maintenance department & correct all. once again thanks to draw our attention.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
This ended up being a good option for staying in the area. Staff was nice, the free breakfast was limited but ok. Room was clean for the most part and the beds were comfortable enough. I wasn't expecting a 4 or 5 start hotel, so this was fine for the purpose needed.
Stayed 2 nights in Jun 2019
Response from Sam on Jun 25, 2019
Hi, thanks for your stay & possitive feedback, now is our part to follow the corrections guide and try to improve our rooms & improve our guest satisfactions. once again thanks for giving us opportunity to serve your needs.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service
Good place to lay your head and great breakfast. Pool wasn’t in working order so I wouldn’t stay if I had kids.
Stayed 1 night in May 2019
Response from Sam on Jun 25, 2019
Hello, Thank you for your feedback, this will help us to improve our hospitality, will try to keep work hard to safisfied our guest. Thanks.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Improved
Much better cared for place that when I stayed there last year.
Stayed 1 night in Feb 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
was newly remodeled window units make for watching tv a little hard to here as i have hearing aids. seal around front door not good.let cold air in. at ck in was cold outside.took over an hour for the room to heat up
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Room comfort
Okay for overnight stay
Check in area smelled ugly. Beds were uncomfortable.
Stayed 1 night in Dec 2018

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel stay; pleasant relaxing stay
Came to stay with my boyfriend while he was in town for work; Owner very caring and always checking in to see if things are ok, fresh and homemade breakfast set up like a restaurant, hotel room was warm, and was very happy to be able to wash my laundry as well
Stayed 1 night in Dec 2018

4/10 Poor

Jamiko

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Poor Stay
It was not good the shower did not have hot water, the water pressure was low the ceiling leaked water. The heater did not work the bathtub had paint chipped in it. The only good thing was that amazingly comfortable bed and the room was kinda clean. I will never go again.
Stayed 1 night in Nov 2018

10/10 Excellent

Teatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The hotel and staff was very courteous
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cancelled within hours. Girlfriend arrived 1st...called me refusing to stay. Said was dirty and looked like flop house. Called to cancel and rag head owner got rude and said he was charging anyway and said call you. Thats was a joke. Hit free cancel on booking
Stayed 1 night in Aug 2018

4/10 Poor

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay
The free breakfast was great- made to order and staff were very friendly
Stayed 4 nights in Jul 2018

2/10 Terrible

Lawrence

Disliked: Cleanliness, property conditions & facilities, room comfort
Rank stay
My biggest complaint about my stay here is the cleanliness of the room. The room smelled terrible, almost like cat pee. I felt like I shouldn’t take my shoes off walking on the floor. Cleanliness is a big deal and this hotel doesn’t have it.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Motel stay
It was okay. Room needs to updated.
Stayed 1 night in Jul 2018

4/10 Poor

Becky, Oklahoma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yucky
This is a old hotel - which is fine. BUT - it should be clean. Even the office was cluttered. The room didn't smell good, and there were dead bugs in the bathroom.
Stayed 1 night in Jun 2018

2/10 Terrible

Bambi, Glenwood Iowa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room smelled awful ,,carpet was gross bathroom was very unclean.i bought bug spray n capet powder n striped bed sprayed n let half day. Swimming pool wasnt even open because it still hadnt been cleaned yet. Complimentary breakfast none as advertising. Only thing close to Firt Cobb lake available
Stayed 1 night in May 2018

8/10 Good

Preston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2018