Terrace/patio

Reviews of Piet Hein

3.5 out of 5
Piet Hein
Vossiusstraat, 52-53, Amsterdam, North Holland

Reviews

7.6

Good

Rating 10 - Excellent. 241 out of 1000 reviews" "
Rating 8 - Good. 441 out of 1000 reviews" "
Rating 6 - Okay. 206 out of 1000 reviews" "
Rating 4 - Poor. 76 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was beautiful will definitely be coming back
Stayed 2 nights in Dec 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2020

2/10 Terrible

Kim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were not able to stay at the hotel. We cancelled our trip due to the coronavirus. In fact, US citizens are not even allowed in Amsterdam right now. We reserved non-refundable rooms, and no exception has been made for the virus or the fact we aren't allowed entry into The Netherlands. My daughter made a separate reservation for the same time period and also for non-refundable rooms, however she did get a refund. We had planned to come next summer instead and stay at this hotel, but we will not be visiting your hotel after all.
Stayed 3 nights in Jul 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfection - just out of the roaring city and right next to the park :) The room was modern and comfortable, however there is no curtain/door for the shower so water goes everywhere... and no hooks or rails to hang up your towels to dry. The bathroom becomes cumbersome to get ready in post-shower.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
I enjoyed the decor in the building, everything is very clear and organised in the lobby. The staff were very welcoming, helpful, sincere and the bedding and towels were clean in the room. The bed itself was a dream! My only issue was that in the room none of the overhead lights worked but due to only staying a night I didn't mind using a lamp instead
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
I stayed on the 4 floor which means it was refurbished, my daughter stayed on the basement which was very old and very very small room. Breakfast overpriced for a 3* hotel €15 each.
Stayed 2 nights in Jan 2020

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Fantastic room, super comfortable bed and very nice decor.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in friendly staff lovely lobby. Room was small but cozy had no issues with cleanliness had a pleasant stay overall, great location infront of the park and walking distance to many things including shops, restaurants, museums, tram stops and much more!
Stayed 3 nights in Dec 2019
Response from C on Jan 16, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities
Liked the decor, comfort of bed was nice! Didn’t like size of room and amenities were never stocked up by cleaners (eg towels, coffee machine facilities)
Stayed 2 nights in Jan 2020
Response from C on Jan 7, 2020
Thank you for taking the time to give us your feedback. We are so sorry that you had negative experience with our hospitality during your stay. Our goal is total satisfaction of our customers and to provide a positive experience.

8/10 Good

Eve

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words, Eve! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Compare to last year that we also visited the same hotel , same time of the year for Xmas it was really disappointed our visit this year. The hotel has gone down and we will never return back . We will pick another hotel for next year Xmas and would never recommend to any of our friends and family . Dirty room , small room even though we mentioned that to them twice that last year with the same booking we had a much different and better room , they didn’t care at all . Plus they charge my bank card without asking me or letting me know in advance , when I went to close my account during the check out they told me that they have already charge me , what if I wanted to pay my bill with another card??? No customer service at all , terrible terrible. Definitely not coming back and I would recommend ebookers to take them out of your hotels list !!!!
Stayed 3 nights in Dec 2019
Response from C on Jan 7, 2020
Thank you for taking the time to give us your feedback. We are so sorry that you had negative experience with our hospitality during your stay. Our goal is total satisfaction of our customers and to provide a positive experience. Please send us a email to the hotel personal email which you can find on our website. We are unable to place it in this message. The manager will then contact you personaly.

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Aaron

Stayed 2 nights in Dec 2019

10/10 Excellent

jace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location 👍
Had a great time, good location, good service,room a bit small But overall had a very pleasant experience.
Stayed 6 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place! Our room was very small, but we just stayed one night so it was not a big deal. As in other reviews, the shower is open to the rest of the bathroom so put down a towel to keep the water from running everywhere! Our room was on the main floor and it was a bit noisy at night from people at the bar. The location is excellent. Good value.
Stayed 1 night in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Room so-so, broken bed side lamp, and >60 tv channels but not a single Dutch one?!
Stayed 1 night in Dec 2019
Response from C on Jan 7, 2020
Thank you for taking the time to give us your feedback. We are so sorry that you had negative experience with our hospitality during your stay. Our goal is total satisfaction of our customers and to provide a positive experience. We have taken off the dutch channels because more of 90% of our guest are non dutch speaking guest.

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful. Great location. Very cute
Stayed 3 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Scott, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Room is comfortable, clean and well presented - Friendly efficient staff - Great location
Stayed 1 night in Dec 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good weekend break
Good location , nice clean rooms , enjoyed our stay :)
Stayed 2 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in perfect location!
Hotel Piet Hein was in perfect location to experience Amsterdam within walking distance and access to public transport. The hotel was modern, staff were welcoming and friendly. The hotel room had comfortable beds, TV and coffee making facilities, and the bathroom was lovely and modern. Hotel room cleaned and fresh linen provided daily.
Stayed 3 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

4/10 Poor

Verified traveller

Disliked: Cleanliness
disapointed
Disappointed way over priced and over charged on booking , charged in US dollars instead of N Z dollars three nights accomatation came to 800 Nz dollars it’s the worst hotel for the price I have stayed in the past eight months of travel for the price. Told to contact booking company regarding the over charged rate. No help from staff regarding this , the hotel it’s self is nice from outside and nice lounge and breakfast area but room small and very very average
Stayed 3 nights in Nov 2019
Response from C on Jan 7, 2020
Thank you for taking the time to give us your feedback. We are so sorry that you had negative experience with our hospitality during your stay. Our goal is total satisfaction of our customers and to provide a positive experience.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The area was really good and easy to get to the centre of Amsterdam and beds were really comfortable over a great stay and we will be back
Stayed 2 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An attractive hotel, excellently located for our visit to the Rijksmuseum. There's also a good Indonesian restaurant nearby for rijstafel. Smart shops in the nearby streets.
Stayed 1 night in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

6/10 Okay

Sophia

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Update the check in staff and I'd give 3*s
The RUDEST check in experience I have ever experienced, before we had walked up a few steps the reception staff put his hand in our face and insisted we didn't have a booking because THEY had overbooked... We had a booking from 4months previous yet were being shouted at and ordered to go to another one of their hotels. Eventually they realised they'd done wrong but the reception did not apologise for his rudeness. Cleanliness and room were okay, room is very small and shower is stuffed behind the bed with no cover. Meaning the floor got wet easily. Everything felt very cramped. Best thing about this hotel was the bed, views of Wondelpark and the warm lobby (when the horrible reception man wasn't there!). He honestly ruined our stay at we didnt feel comfortable post that horrendous check in. Other than him rest of the staff were pretty friendly!
Stayed 3 nights in Oct 2019
Response from C on Jan 8, 2020
Thank you for taking the time to give us your feedback. We are so sorry that you had negative experience with our hospitality during your stay. Our goal is total satisfaction of our customers and to provide a positive experience.

8/10 Good

kiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Richard, Boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, solid hotel where I have stayed for years. Centrally located in a lovely part of town, next to a large park. Pleasant, friendly staff. Good breakfast. Very clean, even by Netherlands high standards.
Stayed 1 night in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Prakash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Great interior design. The location was very good. Loved it ❤️
Stayed 5 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

6/10 Okay

Verified traveller

Travelled with partner
Good location, hotel and staff were average. Newly renovated rooms are definitely nicer than the older rooms. Rooms are definitely compact.... but to be expected for older cities and hotels in Europe.
Stayed 3 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019
Response from C on Jan 5, 2020
Thank you for the kind words! We’re so happy your stay at Piet Hein went so smoothly. Would you mind sharing us with your friends who are due for a visit to Amsterdam, too? We’d love to continue providing great service to awesome guest like you. Thanks again!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Very small room
Room was very small, no where to hang towels without having to put clothes on the bed or floor. Water spilled out from shower onto the carpet and the toilet door opened onto a shelf so you couldn’t open it all the way. Aside from that the room was very clean and modern with all we needed and staff were very lovely and helpful.
Stayed 3 nights in Nov 2019

8/10 Good

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel and location but needs improvements.
Very nice building, good location. The design of the rooms is rather peculiar with the toilet room back to back with the shower room. This is built into the bedroom behind the head of the bed, making the room much smaller. So after using the toilet, you Have to go in to the room, walk around the bed to get to the sink to wash your hands. The shower is also open with no screen so the floor round the sink gets wet and water splashes on the bedroom carpet because... there is no door! This was especially awkward for a brother and sister sharing!! no door and the sink mirror facing the shower. Also: there were no replacing of teabags and creamers for the next day. Our kids (the brother and sister) had a dirty toilet and shower and no teabags or creamers for the whole stay. This is a really nice hotel, in a lovely spot with really nice reception staff but the design of the bedrooms and housekeeping needs to be sorted out.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
room was way tooo small than expected, pictures are obly close view
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everyone was wonderful! The location is also great! The only suggestion is the lighting in the rooms is very dim. It was hard to get ready and see to pack. If they could adjust the lighting it is five star! Also wonderful breakfast!
Stayed 2 nights in Oct 2019

6/10 Okay

Lui

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel was nice however the room wasn’t that clean .. a lot of dust everywhere. Shower curtains were dirty.
Stayed 1 night in Oct 2019

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Brad, Austin, TX

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, perfect location, great staff but had to be the smallest room I have ever stayed in. Head of bed and foot of bed each touched their respective walls. Spend a little extra money and upgrade from the economy room to a bigger room.
Stayed 2 nights in Oct 2019

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Rodney

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, very comfortable, quiet at night, loved the Nespresso in the room, extremely comfortable stay and accessible to good parts of the city and the trains.
Stayed 2 nights in Sep 2019