Front of property - evening/night

Reviews of easyHotel Amsterdam City Centre South

2 out of 5
easyHotel Amsterdam City Centre South
Van Ostadestraat 97, Amsterdam

Reviews

7.0

Good

Rating 10 - Excellent. 167 out of 938 reviews" "
Rating 8 - Good. 356 out of 938 reviews" "
Rating 6 - Okay. 243 out of 938 reviews" "
Rating 4 - Poor. 106 out of 938 reviews" "
Rating 2 - Terrible. 66 out of 938 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Nansy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and simple hotel located in a nice area close by to restaurants, cafes, shops and subway metro.
Stayed 2 nights in Feb 2024
Response from Team easyHotel Amsterdam City Centre South on Mar 12, 2024
Dear Nansy ,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with the metro and tram stops less than a 1 minute walk away. Staff were very helpful with an early check in on one of our rooms and knowledgable of the area.
Stayed 3 nights in Feb 2024
Response from easyHotel Amsterdam South reception on Mar 18, 2024
Dear Bethany,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We are happy to know that you liked the location of the hotel and we want to thank you for your high score.Your feedback is of great value to us and will help us maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

10/10 Excellent

Adriana

Stayed 2 nights in Jan 2024
Response from Fouzia on Jan 29, 2024
Dear Adriana ,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

10/10 Excellent

Anhelina

Stayed 2 nights in Jan 2024
Response from Fouzia on Jan 29, 2024
Dear Anhelina ,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

10/10 Excellent

Fahim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Fouzia on Jan 29, 2024
Dear Fahim ,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

natasha

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Fouzia on Jan 29, 2024
Dear Natasha ,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Double room OK just for one
Reception was great. Friendly and professional. The room was just ok for 1 person. The room had this glassy booth for WC and Shower. The WC was very small, especially the sink!
Stayed 2 nights in Nov 2023
Response from Reception on Jan 29, 2024
Dear Guest,Thank you for choosing to stay with us and for taking the time to leave us a review. We are happy to read you find our staff friendly and the room good. Nevertheless, we are sorry to hear that your stay was not what you expected from us.The concept of easyHotel is to offer compact and affordable rooms in a great location.Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible.Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us.We hope to see you again soon in any one of our locations across Europe.Team easyHotel

6/10 Okay

Alessandro, Howald

Stayed 1 night in Nov 2023
Response from easyHotel Amsterdam South reception on Jan 29, 2024
Dear Alessandro,Thank you for taking the time out to review your recent experience at our hotel.We strive to deliver a great level of service and positive experiences for all our guests and we are truly sorry that you feel this has not been achieved.To shape future experiences for our guest we would welcome specific feedback so please do not hesitate to contact us.We look forward to hearing from you.Hotel Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small hotel room but very comfy
The room I had in this hotel made every inch of space useful to squeeze in a double bed and a shower room. I've seen people say it's too small and cramped but it is more than adequate if you're just gonna use the hotel to sleep after exploring Amsterdam during the day. The only thing I felt the room lacked was storage and surfaces, such as a table. My shower door made an awful noise when opened but this was reported to the hotel in their own correspondence. They even gave me a discount voucher by email, which was nice. The hotel is very close to the metro and tram lines and there are shops and dining nearby, if you need it. It doesn't take long to get to the centre of Amsterdam though. I'd recommend travelling to the food halls, either Market 33 near Amsterdam Zuid or Foodhallen in Oud-West. It's a good budget hotel in a pricier city. Though budget in Amsterdam is not budget in some cities, for one of Amsterdam's cheaper hotels it's perfectly fine.
Stayed 5 nights in Oct 2023
Response from Reception on Nov 13, 2023
Dear Christopher,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We are happy that you loved our hotel and we want to thank you for your wonderful high score.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

2/10 Terrible

Arif

Disliked: Cleanliness, staff & service, property conditions & facilities
I can’t recommend to anyone it’s inhuman and rude staff ever plz plz plz don’t stay in this hotel it’s mad place can’t describe it
Stayed 1 night in Oct 2023
Response from Reception on Oct 27, 2023
Dear Arif, Thank you for your feedback, please accept our deepest apologies for the inconvenience. We value the opinions of our guests highly. Therefore, The Front Office staff mentioned behavior is unacceptable and has been discussed with the colleagues involved. It has been a pleasure to have you as a Guest. Despite your experience during your stay, we do hope to have restored your trust in us and sincerely hope to welcome you back to one of our hotels to show the service levels that pride ourselves on. Kindest regards, Reception

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
easyHotel Amsterdam - de Pijp
This hotel is very near the De Pijp Metro station. To the centre of Amsterdam it is twenty five minutes on foot, 15 minutes by tram, five minutes by metro. Check in was effecient (like everywhere in Amsterdam English is spoken) and the room was spotlessly clean. The hotel was amazingly quiet. We barely heard anyone in the hotel and the area is quiet overnight despite being quite buzzy during the evening. If I have one criticism it is that the rooms are small. There is very little storage, no wardrobe and no desk. We literally lived out of our suitcases.
Stayed 4 nights in Oct 2023
Response from Reception on Oct 25, 2023
Dear John,Thank you for taking the time and effort to leave us feedback regarding your stay with us.We are happy to know that you liked the location of our hotel and we want to thank you for your high score.Nevertheless, we apologize for the inconvenience you experienced regarding the room size, you can always check with our 24/7 reception for any assistance or a room upgrade.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

6/10 Okay

Leyda

Travelled with group
Liked: Staff & service
.
Stayed 2 nights in Oct 2023
Response from Reception on Oct 25, 2023
Dear Leyda,Thank you for taking the time and effort to leave us feedback regarding your stay with us.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. Kindest regards,easyHotel Amsterdam City Centre South

4/10 Poor

Hiroko

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was prepared for it to be small, but the bed is attached to the wall, so when you turn over, your feet will stick to the wall, making it impossible for large people to sleep comfortably. Every time I took a shower, I had to go to the reception desk on the first floor to borrow a hair dryer, which was extremely unpleasant.
Stayed 7 nights in Oct 2023
Response from Reception on Oct 25, 2023
Dear Hiroko,Thank you for taking the time and effort to leave us feedback regarding your stay with us.We apologize for the inconvenience you experienced regarding the room size, you can always check with our 24/7 reception for any assistance or a room upgrade.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

6/10 Okay

Eamonn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Everything that was expected. Room was qjite small , but that too was expected .
Stayed 1 night in Oct 2023
Response from Reception on Oct 11, 2023
Dear guest,Thank you for your review! We are glad to see that you've enjoyed your stay with us. We hope to welcome you soon again.With kind regards,easyHotel Receptie

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Reception on Oct 27, 2023
Dear Alexander,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We are thrilled with your high scores.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Antonella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very small, but very clean. You're out all day exploring a great city like Amsterdam. The hotel is well located. It's close to everything. We just walked everywhere.
Stayed 5 nights in Sep 2023
Response from easyHotel Amsterdam South reception on Oct 5, 2023
Dear Antonella,Thank you for taking the time to leave us a comment about your stay in our hotel.We are very glad to have read that our hotel has met your expectations and we hope that you will come back to us in the near future.Kind regards,

10/10 Excellent

Adam

Stayed 4 nights in Sep 2023
Response from easyHotel Amsterdam South reception on Oct 3, 2023
Dear Adam,Many thanks for giving us a high score.Warmest regards,

4/10 Poor

Atul

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from easyHotel Amsterdam South reception on Oct 3, 2023
Dear Atul,Many thanks for taking the time to leave us a review.Kindest regards,

10/10 Excellent

Kate

Stayed 2 nights in Sep 2023
Response from easyHotel Amsterdam South reception on Sep 26, 2023
Dear Kate,Many thanks for an excellent review of our hotel.Warmest regards

10/10 Excellent

SOOJI

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I didn't like the smell, bugs, etc...
Stayed 1 night in Sep 2023
Response from easyHotel Amsterdam South reception on Sep 21, 2023
Dear Sooji,Many thanks for taking the time to leave us a comment.We were very saddened to read that your stay was not up to your expectations and we apologize for the inconvenience you have experienced in our hotel. Were any of the faults in the room were reported to the hotel reception and what solution did the hotel present to you?Nevertheless, we hope that you have enjoyed your stay in Amsterdam and the surrounding areas.Kindest regards

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Functional budget hotel
A perfectly functional, typical budget hotel chain. I knew what to expect and that is what I got. The staff were polite and helpful. Some hotels/hostels in Amsterdam have very steep stairs, this place doesn’t, and there is a lift for when you have your bags. Decent stay.
Stayed 2 nights in Sep 2023
Response from Reception on Sep 18, 2023
Dear Daniel,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We are happy to know that you found the hotel up to your expectations,and we will share your kind words with our staff.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Sheryll

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice quaint hotel. If you only need a place to crash and most of the time outside exploring the city. Staffs like Kevin are a delight. The room is small and same with the toilet and bath. If you have too many electronics to charge, I suggest you bring a multi-outlet extension cord. Also there is no cabinet to store clothes, but they have a nifty dress and coat hanger. The area is accessible and near the Albert Cuyp Market. So foodies and bargain hunters will love this place. It is also close to Metro 52 (Zuid and Noord). So you can easily go to Centraal easily. Overall very nice experience.
Stayed 3 nights in Sep 2023
Response from easyHotel Amsterdam South reception on Sep 14, 2023
Dear Sheryll,Many thanks for leaving us a nice review of our hotel.Kindest regards

2/10 Terrible

Robin

Disliked: Cleanliness, property conditions & facilities
Very expensive tiny rooms without cleaning, new towels or clean bed linen
Stayed 2 nights in Aug 2023
Response from Reception on Sep 1, 2023
Dear Robin, Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. It should be noted that since this is a budget hotel which is also specified on our own website, the furniture and amenities are kept to the minimum leaving only essentials to stay in the room. The sizes of the rooms are also shown in square meters. We offer room cleaning for 5 nights of stay or longer. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Joseph Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient. No real issues. Clean and convenient. Basin in room too small to wash face or anything else!! apart from hands
Stayed 4 nights in Aug 2023
Response from Reception on Aug 26, 2023
Dear Joseph,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us.We are happy to know that you found our hotel convenient.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid
Poor service - very disappointing from the moment I got in. The receptionist literally told me to “STOP!” with her hand 1m before the front desk. I was absolutely shocked. After she saw my caucasian boyfriend, she totally changed her attitude and apologised for her behaviour. (The staff on the day we checked out was nice and polite) Lift out of service - we were assigned to a room on 4/F but the lift was out of service so we had to bring all the luggages by ourselves. Room extremely small - quite dusty, bedsheet not the cleanest but acceptable, sink is super small (couldn’t wash our faces/brush our teeth without splashing water on the floor) No in-room amenities - no hairdryer, little space for placing toiletries Shower not good - it was burning sometimes I had never been to such hotel with this kind of quality, would not recommend it.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 19, 2023
Dear guest,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We apologize for the behaviour of our staff. This is not the kind of service that condones and we have taken action regarding this instance.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There are not a lot of amenities at this property but the location was great for us, the room and rest of areas were clean and the staff was very helpful and nice.
Stayed 6 nights in Aug 2023
Response from Reception on Aug 13, 2023
Dear Trina,Thank you for taking the time and effort to leave us feedback regarding your stay with us.We are happy that you found our hotel clean and our staff helpful.It should be noted that since this is a budget hotel,the furniture and amenities are kept to the minimum leaving only essentials to stay in the room.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotel.Kindest regards,easyHotel Amsterdam City Centre South

6/10 Okay

Israeli

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Cramp quarters
The location was great. Very close to Metro and easy to go city center using M52 line. The hotel room can use some upgrades. The sink and shelve was way too small. The bathroom needs more hooks to hang things like towels and toiletry bags. The room also needs a table to set things down on.
Stayed 2 nights in Aug 2023
Response from Reception on Aug 13, 2023
Dear Trina,Thank you for taking the time and effort to leave us feedback regarding your stay with us.We are happy that you liked the location of our hotel.It should be noted that since this is a budget hotel,the furniture and amenities are kept to the minimum leaving only essentials to stay in the room.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotel.Kindest regards,easyHotel Amsterdam City Centre South

2/10 Terrible

Risko

Stayed 1 night in Jul 2023
Response from easyHotel Amsterdam South reception on Aug 5, 2023
Dear Risko,Thank you for taking the time to leave us a comment.Kind regards

8/10 Good

Dániel Cuong

Stayed 3 nights in Jul 2023
Response from Reception on Aug 21, 2023
Dear ,You choose to book with a Flexible rate, which means that you are able to modify the dates of your stay or cancel your reservation free of charge, up to 24 hours prior to your arrival.We will indeed charge you for your accommodation only 24 hours before your arrival date.Hoping to have informed you sufficiently, in case of any further questions, don’t hesitate to contact us again.Kind regards,easyHotel Amsterdam City Centre South

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to walk everywhere. Friendly staff.
Stayed 3 nights in Jul 2023
Response from Reception on Sep 4, 2023
Dear Ingrid,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We are happy to know that you liked the location of the hotel and we will share your feedback internally with our staff.It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

10/10 Excellent

Dong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable price for short stay.
Stayed 2 nights in Jul 2023
Response from Reception on Jul 16, 2023
Dear Dong, Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We are happy to read you find our price very affordable. Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotel.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Alexandre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2023
Response from easyHotel Amsterdam South reception on Jun 30, 2023
Dear guest,Thank you for taking the time to leave us a comment.We hope you enjoyed your stay with us and, hopefully, you will come back as our guest back to us.Kind regards

4/10 Poor

Gregory

Travelled with group
Disliked: Cleanliness
The location was great, the room was small but served it function. The hotel, however, was extremely unclean, including both common areas and the rooms. Maybe they are experiencing staffing issues, which I can sympathize with, but for the price we paid we were expecting better in this regard.
Stayed 5 nights in Jun 2023
Response from easyHotel Amsterdam South reception on Jun 30, 2023
Dear Guest,Thank you for taking the time to leave us a comment.Regarding the standard of our housekeeping services, we would like to apologize for the inconvenience you have previously experienced and we have passed on your review to our management team who will take a closer look at the issue.Nevertheless, we are happy to know that you have enjoyed the location of our hotel and, hopefully, Amsterdam too.Kind regards

6/10 Okay

Edward

Travelled with partner
Hotel room's are very small, bit of a walk to get to DAM Square area.
Stayed 4 nights in Jun 2023
Response from easyHotel Amsterdam South reception on Jun 18, 2023
Dear Edward,Thank you for leaving a comment about our hotel.We are very sorry that your stay was not up to your expectations, however, we do hope you have enjoyed your overall stay in Amsterdam.Kind regards

6/10 Okay

Samie

Stayed 1 night in Jun 2023
Response from easyHotel Amsterdam South reception on Jun 15, 2023
Dear guest,Thank you for taking the time to leave us a comment. Your review is very important to us as this helps to improve our facilities and provide a better service to our guests.Kind regards

10/10 Excellent

Saulo M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from easyHotel Amsterdam South reception on Jun 11, 2023
Dear Saulo M,Many thanks for your review and we hope that you have enjoyed your stay with us.Warmest regards

6/10 Okay

rosa, san diego

Disliked: Staff & service, property conditions & facilities
no ay loby los cuartos muyyy chicos y ni dónde poner las cosas no lo recomido y el personal. muy descortés
Stayed 2 nights in May 2023
Response from easyHotel Amsterdam South reception on May 26, 2023
Dear guestThank you for taking the time to leave us a comment. We are very sorry to have read that our hotel was not up to your standard and your comment has been passed to the management team for the purpose of improving our services.Nevertheless, we truly hope you have enjoyed your stay in Amsterdam and hopefully in the future you would come back to us to experience a much more improved service.Kind regards

2/10 Terrible

Niall

Liked: Property conditions & facilities
Disliked: Cleanliness
They completely forgot to clean my room on the fourth night . All my towels were wet and sheets needed. Changing . Apology of “oops” .
Stayed 5 nights in May 2023
Response from Reception on May 22, 2023
Dear Niall, Our apologies that we did not quite meet your expectations during your past stay at the easyHotel Amsterdam City Centre South. Nevertheless, we hope to welcome you back to give you a better experience during your stay with us. Kind regards, Team easyHotel Amsterdam City Centre South

10/10 Excellent

Viacheslav

Travelled with partner
Liked: Cleanliness, staff & service
A great option to stay closer to the city center. A bit pricy but it's just about the season
Stayed 1 night in May 2023
Response from Team easyHotel Amsterdam City Centre South on May 19, 2023
Thank you for this amazing score and for sharing your experience with us.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Small Very basic room, but nice area convenient for exploring
Stayed 1 night in May 2023
Response from Fouzia on May 13, 2023
Dear Guest,We apologize for any inconvenience you had experienced during your stay with us. Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcome you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

4/10 Poor

Tom

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Avoid!
Disappointed and wouldn’t use again. I would rather spend a little more and choose a nicer hotel, or spend less and stop in a hostel. We booked two rooms. One had a dirty toilet and the shower had a smell of drains. The other room was poorly cleaned, had stains on the walls and blinds. The aircon was very loud, and woke me up, and I can usually sleep through anything! Also the room we had backed onto a stairwell which meant we couldn’t have our blinds up as two other rooms looked into our window. See picture. Think this should be mentioned by the hotel as it was the same price as the other room. We payed for early check in to one room to drop off our bags. This was €20, which I think is a lot, and most other hotels let you do this for free or a smaller charge. When hotels have a check in time, I assume this is so they have enough time to get the room clean and ready for the next guest. This clearly wasn’t done as my room was filthy. I wouldn’t have minded paying the fee if the room was in good condition but it wasn’t. I’ve stayed in five other hotels this week, all but one booked on hotels.com, and all of them will be getting five star reviews. I’m not picky, I just expect a clean, comfortable room and helpful staff. You won’t get this here.
Photo of the stairwell which backs onto the room.
Stayed 1 night in May 2023
Response from Team easyHotel Amsterdam City Centre South on May 10, 2023
Dear Tom,We are sorry to read that your room wasn’t experienced as clean. We always strive to deliver our rooms in a clean manner and therefore have notified our housekeeping, so that this won’t happen again in the future. Kind regards,easyhotel Amsterdam city center south

8/10 Good

Jitka

Stayed 2 nights in Apr 2023
Response from Reception on Apr 29, 2023
Dear Jitka,We are delighted that you enjoyed your stay. It was a pleasure having you as our guest and we are looking forward to welcoming you back soon at easyHotel Amsterdam City Centre South. Warmest regards, Reception easyHotel Amsterdam City Centre South

10/10 Excellent

Melvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Easy Hotel was not what we were expecting. The rooms were much smaller than expected, however the efficiency, location and staff engagement more than made up for the initial concern. We quickly adapted to the small space and appreciated how the staff provided help and great advice. A real win for visitors planning on seeing the sights and only needing a quiet, clean and safe place to sleep and regroup during the day.
Stayed 4 nights in Apr 2023
Response from Lala on Apr 26, 2023
Dear guest,We were delighted to read you enjoyed your stay with us. We look forward to hosting you once more in the future.Kind regardseasyHotel Amsterdam South reception

8/10 Good

Yolande

Liked: Cleanliness, staff & service, property conditions & facilities
Basic but clean and comfortable
Very basic hotel. Vary small room but clean and comfortable. Metro station and tram line just around the corner.
Stayed 2 nights in Apr 2023
Response from Lala on Apr 26, 2023
Dear Yolande,We were happy to read that you enjoyed your stay with us.We will be delighted to host you once more on the premises of our hotel.Kind regardseasyHotel Amsterdam South reception

6/10 Okay

Martin

Stayed 3 nights in Apr 2023
Response from easyHotel Amsterdam South reception on Apr 23, 2023
Dear guest,Many thanks for your opinion on the services provided by the hotel.Kind regards

8/10 Good

Chu Lan

Travelled with family
Liked: Cleanliness, staff & service
Need supply of hairdryers
Stayed 3 nights in Apr 2023
Response from Davide on Apr 10, 2023
Dear Chu,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced regarding the hair dryer, we will make more hair dryers available for our guests. We have shared your feedback internally with our staff with the goal of improvement in the near future. Your feedback is of great value to us and will help us maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,easyHotel Amsterdam City Centre South

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from easyHotel Amsterdam South reception on Apr 23, 2023
Dear guest,Thank you for taking the time to leave us a comment.Kind regards

8/10 Good

sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
for a basic budget hotel this is great. excellent location, friendly staff, easy access to the hotel at all hours with a key card. tv, wifi, nice view from the top floor. my only critique is the pillows weren't very comfy, and there was a small leak from the shower stall (i was in room 4.10). but i would defo recommend to friends visiting amsterdam. thanks!
Stayed 4 nights in Mar 2023
Response from Reception on Mar 22, 2023
Dear Sasha,Thank you for your review and your kind words about our hotel and our staff. we appreciate it. Please accept our apologies regarding the pillows as we have shared this with the management. It was a pleasure having you as our guest and we are looking forward to welcoming you back soon at easyHotel Amsterdam City Centre South. Warmest regards, Reception easyHotel Amsterdam City Centre South

10/10 Excellent

elliott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and very good service
Stayed 4 nights in Mar 2023
Response from Reception on Mar 20, 2023
Dear Elliott,Thank you for your review and great score. We are delighted to know you find our location and our service great. It was a pleasure having you as our guest and we are looking forward to welcoming you back soon at easyHotel Amsterdam City Centre South. Warmest regards, Reception easyHotel Amsterdam City Centre South

8/10 Good

Therez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Team easyHotel Amsterdam City Centre South on Mar 14, 2023
Dear Therez,Thank you for taking the time and effort to leave us feedback regarding your recent stay with us. We are thrilled with your high scores and will share your feedback internally with our staff.Your feedback is of great value to us and will help us tremendously in our efforts to maintain and continuously improve our standards to the highest level. It has been a pleasure to welcome you and we are looking forward to welcoming you back soon at the easyHotel Amsterdam City Centre South or at one of our other easyHotels.Kindest regards,DavideeasyHotel Amsterdam City Centre South