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Reviews of Dutch Design Hotel Artemis

4 out of 5
Dutch Design Hotel Artemis
John M. Keynesplein 2, Amsterdam

Reviews

8.4

Very good

Rating 10 - Excellent. 406 out of 1002 reviews" "
Rating 8 - Good. 403 out of 1002 reviews" "
Rating 6 - Okay. 111 out of 1002 reviews" "
Rating 4 - Poor. 55 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room!
Stayed 1 night in Apr 2024
Response from Linda on Apr 9, 2024
Dear Alan,I am delighted that your recent visit to Dutch Design Hotel Artemis was a pleasant one and that you had a lovely stay in one of our comfortable rooms. I hope you had time to partake in our delicious breakfast buffet and that you liked our location, in a quiet part of Amsterdam, yet only a 15-minute tram ride away from the famous Museum Square. Here you can find the Rijksmuseum, the Van Gogh Museum and the Stedelijk Museum. Thank you for choosing our hotel, I realise you had many other options, and I look forward to welcoming you again in the near future. Warm regards, Linda, Guest Relations

10/10 Excellent

Vy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Linda on Mar 28, 2024
Dear Vy,Let me start by thanking you for choosing Dutch Design Hotel Artemis. On behalf of our entire team, we are delighted you enjoyed your stay with us. Thank you for giving this a generous 5-star. It means that we are on track, which is very motivating indeed. We hope you will visit us again soon, and we trust you will share this positive experience with your friends and family. Until next time!   Warm regards, Linda, Guest Relations

10/10 Excellent

Nantia Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Linda on Mar 25, 2024
Dear Nantia Maria,How wonderful it is to see that your recent visit to Dutch Design Hotel Artemis was a positive one and that we were able to meet and exceed all your expectations. I hope you had time to enjoy the delicious breakfast we serve and that you liked our location, close to a tram stop from where tram 2 will take you to the famous Museum Square within 15 minutes. Thank you for being our guest and I look forward to seeing you again, when your travel plans take you back to Amsterdam. Please don't hesitate to tell your friends and family all about us. Warm regards, Linda, Guest Relations

8/10 Good

Katrina, Hampshire

Stayed 3 nights in Mar 2024
Response from Linda on Apr 11, 2024
Dear Katrina,Thank you for your rating following your stay with us at Dutch Design Hotel Artemis. It is great to learn that overall, you enjoyed your time with us, although we would always like to know what we did well and what we could have done better. We look forward to welcoming you again and hope you tell your friends and family about us, as it would be a pleasure to welcome them too.   Warm regards, Linda, Guest Relations

2/10 Terrible

Raveena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fraudulent payments taken from my account - AVOID!
Stayed here on the 01/12 due to flight cancellations. Got assigned the wrong room with twin single beds even though I had booked and paid for a Business Suite. Reception then gave me a room where other guests were already in (seems to be a common thing from previous reviews) - 3rd time down to reception I was told no other rooms available then given a different room with twin beds. Hotel refused to refund the difference in price for the room that I had booked - I was told by reception that I had extras like breakfast added on, even though I only booked the room. I then had an additional £280.00 taken out of my account on 03/12 whilst back in the UK, without any communication! It's now evident that this hotel is scamming customers out of money, fraudulently creating new bookings on their systems instead of amending existing bookings when they don't have the rooms available. The hotel are refusing to refund my money, very rude and no care about their customers. I was not advised of any outstanding payments when checking out. I've been charged for 3 rooms + 3 x city tax for 1 night stay at this so called 4 star hotel ?! I would AVOID THIS HOTEL AT ALL COSTS - it's dirty and not safe as you're given access to rooms that are already occupied! My emails and calls are being ignored - £400 in their pocket and no accountability taken at all. Disgusting service.
Stayed 1 night in Nov 2023
Response from Linda on Dec 6, 2023
Dear Raveena,I am so sorry to learn about your experience at our hotel. Our front-office manager has already reached out to you regarding the errors that occurred, and she has reimbursed the amount, although it may take some time for your bank to complete the transaction. Once again, I extend my sincerest apologies for any inconvenience this may have caused you. Please do not hesitate to contact us if you wish to discuss the matter in greater detail.Warm regards, Linda, Guest Relations

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, room was clean and luxurious, however there was no shampoo & conditioner which would have been nice.
Stayed 3 nights in Oct 2023

4/10 Poor

Nadia

Stayed 1 night in Oct 2023
Response from Lisa on Nov 13, 2023
Dear Nadia,I am deeply disappointed that you had a negative impression of our hotel during your recent visit. I hope you had the chance to raise your concerns with a team member so that we could resolve any issues you may have encountered during your stay. My apologies for any inconvenience caused, and please feel free to contact us to discuss your feedback in more detail. Warm regards, Lisa, Guest Relations

2/10 Terrible

Arshdeep

Disliked: Staff & service, property conditions & facilities
Nothing. THEY DID NOT GIVE ME A ROOM, I HAD TO STAY AT THE AIRPORT.
Stayed 1 night in Oct 2023

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness, staff & service, amenities
Convenient to airport, but free shuttle or ride vouchers would be great. Needs body lotion in bathroom.
Stayed 1 night in Oct 2023

10/10 Excellent

Hafiz Muhammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Oct 2023
Response from Jhaleesa Reservation on Oct 9, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Rose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Friendly staff. Walkable to tram stop.
Stayed 2 nights in Sep 2023
Response from Jhaleesa Reservation on Sep 12, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jhaleesa Reservation on Aug 22, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Aug 2023
Response from Jhaleesa Reservation on Aug 15, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Marija

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Jhaleesa Reservation on Jul 25, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

B W

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Jhaleesa Reservation on Jul 25, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Jerald

Stayed 1 night in Jul 2023
Response from Jhaleesa Reservation on Jul 13, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 6, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Milos

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
In general very good, 4.8
Stayed 4 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 5, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

6/10 Okay

Mahdy, Montreal

Liked: Staff & service, property conditions & facilities
Not recommended for location or the rooms.
Stayed 4 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 3, 2023
We are sorry that you were not satisfied, we are doing our best to solve the problems you experienced. Thank you for your message.

6/10 Okay

Paul

Business traveller
Liked: Staff & service
What was expected
No complaints, it was what I expected from a budget point of view. Close to airport Hotel food was limited. Restaurant across the road was good. Small shop next door was convenient. 10 min walk to tram to get into city. I’d stay there again.
Stayed 4 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 3, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Charge me an extra city fee in the check in.
Stayed 1 night in Jun 2023
Response from Jhaleesa Reservation on Jun 29, 2023
There are always two tourist taxes that must be paid upon arrival. If you have paid too much, we can, of course, sort this out for you, if you are still in doubt, you can always send us an email and we will help you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Jhaleesa Reservation on Jun 28, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jhaleesa Reservation on Jun 23, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Corinne

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very friendly and welcoming. The room was clean. There was an issue with the shower, the water would alternate from hot to cold. Also the bathroom door would not stay closed. The hotel is relatively close to public transit.
Stayed 3 nights in Jun 2023
Response from Tanja on Jun 21, 2023
Dear Corinne,Thank you for your feedback. We are happy to hear that the staff was very friendly and welcoming, the room was clean and that you found the public transport to be close by. We are sorry to hear that there was an issue with the shower and that the bathroom doors could not close. I will forward your feedback to my colleagues to make sure that it is fixed. For your next visit I would advise you to drop by the reception and see what is possible to do. We look forward to welcoming you in our hotel on your next visit to Amsterdam.

10/10 Excellent

Jan

Stayed 2 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 10, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Bhanjan

Liked: Cleanliness, staff & service, property conditions & facilities
Not too far out from city centre. Its close to public transportation if you dont have a car.
Stayed 2 nights in Jun 2023
Response from Jhaleesa Reservation on Jun 19, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Amanpreet, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place
Stayed 1 night in Jun 2023
Response from Jhaleesa Reservation on Jun 19, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Chris

Stayed 7 nights in Jun 2023
Response from Jhaleesa Reservation on Jul 3, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Pleasant stay, helpful staff. Not a bad location
Stayed 3 nights in May 2023
Response from Jhaleesa Reservation on Jun 8, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

6/10 Okay

Paul

Stayed 8 nights in May 2023
Response from Jhaleesa Reservation on Jun 8, 2023
Thank you for your review

8/10 Good

Jeremy

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice artwork and decor. Room service didn't really clean the room, which was very dusty on the floor - could/should be better.
Stayed 6 nights in May 2023
Response from Maria, Reservations on Jun 7, 2023
Dear Jeremy,Thank you for your honest review. We are happy to hear that you enjoyed our artworks and decor. However we are sorry to hear that the cleaning service disappointed you. We will forward your feedback to our housekeeping manager and make improvements accordingly.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced though breakfast seemed expensive for what it was (pretty standard). Location not great for public transport.
Stayed 1 night in May 2023
Response from Jhaleesa Reservation on Jun 2, 2023
We are sorry that you were not satisfied, we are doing our best to solve the problems you experienced. Thank you for your message.

8/10 Good

tacmina petek

Stayed 2 nights in May 2023
Response from Jhaleesa Reservation on Jun 23, 2023
hank you for your review. We really appreciate that! Hope to welcome you another time soon.

6/10 Okay

Lachlan

Stayed 2 nights in May 2023
Response from Jhaleesa Reservation on Jun 1, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jhaleesa Reservation on Jun 1, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y agradable, con buenos servicios y atención
Stayed 3 nights in May 2023
Response from Jhaleesa Reservation on May 17, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay - the staff were super friendly and helpful. The room had everything we needed and the bed was comfy! Could just do with a mirror and a floor mat in the gym but otherwise, perfect 😊
Stayed 3 nights in May 2023
Response from Jhaleesa Reservation on May 15, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

Lucy

Stayed 4 nights in Apr 2023
Response from Jhaleesa Reservation on May 9, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

4/10 Poor

Milan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Jhaleesa Reservation on May 1, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

8/10 Good

Emily

Stayed 3 nights in Mar 2023
Response from Jhaleesa Reservation on Apr 5, 2023
Thank you for the points.

10/10 Excellent

Hiroki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Jhaleesa Reservation on May 1, 2023
Thank you for your review. We really appreciate that! Hope to welcome you another time soon.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Maria on Mar 20, 2023
Dear James, Thank you so much for your feedback. We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Gracie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible hotel and had everything we needed and more
Stayed 2 nights in Feb 2023
Response from Jhaleesa Reservations on Feb 14, 2023
It's great to hear that you enjoyed yourself so much, hope you come back soon

8/10 Good

A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Jhaleesa Reservations on Feb 9, 2023
Thank you for the points,

10/10 Excellent

Gareth William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent staff were helpful
Stayed 2 nights in Jan 2023
Response from Jhaleesa Reservations on Jan 26, 2023
Glad you had a lovely stay, that's what we do it for. Hopefully, we will see you again soon

10/10 Excellent

Michal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel in Amsterdam
Staying in the hotel was amazing experience. The hotel is very beautiful and modern. The room offered two Queen size beds with very soft and comfortable linen, pillows and blackets. Sleeping in those beds was amazing. The room and the bathroom was clean and we had enough towels. The breakfast that can be bought in advanced or during the check in was very delicious and the offer of food was vast. I am looking forward to staying in the hotel again in the future.
Stayed 2 nights in Dec 2022
Response from Tanja on Dec 22, 2022
Dear Michal,Thank you for your feedback. We are very happy to hear that you had enjoyed your stay with us. I will share your feedback with our colleagues who work hard every day to make sure that our guests have enjoy staying with us as much as you did.

8/10 Good

Pietro

Stayed 2 nights in Nov 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2022
Response from Jhaleesa Reservations on Nov 17, 2022
thank you very much for the points hope we see you again soon.

6/10 Okay

Robert

Disliked: Cleanliness
Stayed 2 nights in Oct 2022
Response from Reservations Department on Nov 4, 2022
Dear Robert,Thank you for your Feedback!We look forward to welcoming you again.