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Reviews of Super 8 by Wyndham Boone

2 out of 5
Super 8 by Wyndham Boone
1715 S Story St, Boone, IA

Reviews

6.0
Rating 10 - Excellent. 33 out of 311 reviews" "
Rating 8 - Good. 80 out of 311 reviews" "
Rating 6 - Okay. 91 out of 311 reviews" "
Rating 4 - Poor. 59 out of 311 reviews" "
Rating 2 - Terrible. 48 out of 311 reviews" "

6.6/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kari

Stayed 1 night in Mar 2024

8/10 Good

Jesse, Wichita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suited my purposes, was clean and friendly.
Stayed 2 nights in Dec 2023
Response from B.P. General Manager on Mar 30, 2024
Thank you for your evaluation and feedback. We are happy to hear you found our rooms clean and friendly. We hope to see you again soon.

10/10 Excellent

Amanda

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from B.P. The Management on Feb 4, 2024
Dear Amanda, Thank you for your ten out of ten evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon. Sincerely B.P. The Management

2/10 Terrible

Ayden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was literal poop all over the toilet. The handle on the bed side was broken. The towels hadn’t been washed.
Stayed 1 night in Dec 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Randy

Business traveller
Disliked: Cleanliness
Like… Price Dislike….upkeep and unclean room and bathrooms
Stayed 2 nights in Nov 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Brenda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled we opened window to air out. The bed was very firm. Bathroom was clean. Room hadn’t been dusted for quit some time. Next day woke up ill with some type of cold.
Stayed 1 night in Nov 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Desirae

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Daniel, Denver

Disliked: Staff & service, amenities
The property is quiet fairly clean. No coffee machines in room. Minimal free breakfast. Front office staff was just not welcoming. I barely got acknowledged when I arrived. Had another issue to discuss another evening and staff person didn’t even get up to greet until I asked her. I have stayed at other accommodations and received much more welcoming feel. Won’t be staying at this one again.
Stayed 4 nights in Oct 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was essentially no breakfast but it was clean and quiet and very reasonably priced.
Stayed 1 night in Oct 2023
Response from B.P. The Management on Feb 4, 2024
Thank you for your evaluation and feedback. We are happy to hear you found our rooms clean, quiet and reasonably priced. We are sorry breakfast did not meet your expectations.

6/10 Okay

Kelley L

Stayed 1 night in Oct 2023
Response from B.P. The Management on Feb 4, 2024
Thank you for evaluating our property. We look forward to seeing you again soon.

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In dire need of remodeling. The first room they gave me stunk and the girl said the previous occupants had two cats that had urinated on the floor but they thought they had it cleaned up. One drinking cup, no coffee pot like their web page shows. The heater fan ran non stop blowing cold air between heat cycles.
Stayed 3 nights in Oct 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Jessica

Stayed 1 night in Oct 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concern to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

Ruth

Travelled with group
The building is indeed very old. The exercise equipment is broken or unable to be plugged in. The remote control battery cover broken, the freezer needed defrosted, the sink in bathroom cracked. The exhaust fan broken in bathroom as it was noisy and looked like it was going to come down. I would not stay there again.
Stayed 1 night in Oct 2023
Response from B.P. The Management on Feb 4, 2024
Thank you for your evaluation and feedback. We hope to see you again soon.

6/10 Okay

Cathy

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bring your own breakfast
The room was clean and had no bad odors. The front desk help did the basics. Don't plan on eating breakfast here - only a few packaged carbs, no plates, utensils, or napkins. They did have coffee and juice.
Stayed 2 nights in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Mark

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was so filthy dirty that we decided to not stay
Stayed 1 night in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Don

Stayed 1 night in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
Thank you for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Judith

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Rather sleep in the car. Bed was rock hard
Stayed 1 night in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

Ben

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room needed repairs, The a/c was frozen and the guy at the desk acted like he could not understand what we were telling him. There was water leaking from the ceiling in the bathroom and we had to continually ask for toilet paper and soap.
Stayed 8 nights in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

BLAKE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the race track and gas stations with a lot of food choice nearby.
Stayed 3 nights in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
Thank you for your five out of five evaluation and positive feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

10/10 Excellent

Carlie

Stayed 1 night in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
Thank you for your five out of five evaluation and feedback. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Darlene

My husband was the one that was here..so he just said it was bad...no breakfast which we assumed there would be
Stayed 1 night in Sep 2023
Response from The Management on Feb 4, 2024
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Ashley

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stay somewhere else
The sheets were dirty/stained. The gal at the front desk did come up and change the sheets for us but the bottom sheet they gave us was also gross so we just ended up sleeping on the top sheet. We reserved 2 rooms...They did not check my ID or confirm if i wanted both rooms on the same card. The person i was traveling with was going to pay for the 2nd room and just ended up paying me directly since i got charged for their room. There was Shampoo but no conditioner. The toilet made sounds all night. The "light" breakfast was just little debbie snack cakes. They did have juice and coffee....we ended up getting breakfast at McDonald's. Not to mention that for the price of this room i could have gotten an ocean front hotel in Florida. The only good thing was that their AC worked well.
Stayed 1 night in Sep 2023
Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Good

Debora

Stayed 1 night in Aug 2023
Response from B.P. The Management on Feb 4, 2024
Thank you for your positive evaluation. We look forward to seeing you again soon.

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
TV did not work. Toilet had to hold handle down throughout the flush to get it to flush. Room was hot, took hours to cool off. Bare minimum conversation with front desk, so not very welcoming. But it was clean, which is important!
Stayed 1 night in Aug 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are very happy that you found our property clean. Housekeeping is a priority for us. We are sorry you had any issues with your tV and toilet. We wish you would have let us know so we coukd have addressed your issues. In the extreme weather the air conditioning does take a little longer to cool down. We are sorry you did not find our front desk welcoming. Customer service is very important to us, and we will address this matter. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Kurt

Disliked: Staff & service, amenities, property conditions & facilities
Nasty stain on the carpet. Huge spots of mold in bathroom. Sink did not drain.
Stayed 1 night in Aug 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Michelle, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price close to Ames for graduation. Nice Railroad town. Race track was a little loud but fun to hear.
Stayed 2 nights in May 2023
Response from B.P. Hotel Management on Aug 30, 2023
Thank you very much for your positive five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Aaron

Disliked: Cleanliness, property conditions & facilities
Clean beds. Rest was disgusting!
Stayed 1 night in Jul 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are glad you found our beds nice and clean. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Jasmine

Stayed 1 night in Jul 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

Hope

Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from B.P. Hotel Management on Aug 30, 2023
Thank you for evaluating our property. We look forward to seeing you again soon.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from B.P. Hotel Management on Aug 30, 2023
Thank you very much for your five out of five evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Jody

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The staff couldn't operate the computer to find my reservation and language barrier
Stayed 1 night in Jul 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issue and we wish you would have let our management know so we could have addressed it. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Todd

Stayed 1 night in Jul 2023
Response from B.P. Hotel Management on Aug 30, 2023
Thank you very much for your five out of five positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

4/10 Poor

Paul

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

alain

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

6/10 Okay

JOY, Grimes

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is dilapidated. Lawn grossly overgrown. Huge hole in screen in our window, dirty walls in bathroom, stained duvet. Little Debbie snacks only for breakfast. THEN at 9:45 am, the cleaning guy unlocks our door and opens it while we’re still in there!!! NEVER OK!!! Would love my money back but just got “sorry”. No elevator.
Stayed 1 night in Jun 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Didn't like how the first room smelled strongly of many years of smoking. Second room smelled better but had hair and skin in the sheets. We got new sheets. In the morning we found the shower did not have a control knob. No one around in the morning to complain to.
Stayed 1 night in May 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from B.P. Hotel Management on Aug 30, 2023
Thank you for your ten out of ten positive evaluation. It encourages all of us as we strive to provide exceptional guest experiences. We look forward to seeing you again soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Never Again
Dirty sheets on both beds. They were clearly not changed. All hotels in town were full - this was last resort. Considered sleeping in car.
Stayed 1 night in May 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Stacy

Stayed 1 night in May 2023
Response from B.P. Hotel Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Lori

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I will never stay at a Super 8 Motel again, there was no elevator (which was not put in the description) and we were on the third floor, the bathroom to our room was extremely dirty, and even though it was a smoking room the room had a horrible dirty smell that was indescribable, access to our room was limited to one entrance so with no elevator had an extremely hard time with loading and unloading our suitcases etc.
Stayed 1 night in May 2023
Response from Bob on May 18, 2023
I’m am sorry for inconvenience but we have smoking room only third floor

8/10 Good

Rammohan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Bob on May 16, 2023
Thanks staying with us

8/10 Good

PATTY, beatrice

Liked: Cleanliness, staff & service
Upholstered chairshould be thrown away and the hangers need to be replaced.. The room overall was clean. Missed having a coffee pot in the room.
Stayed 1 night in May 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are glad you found your room clean. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

4/10 Poor

Breanna

Stayed 2 nights in Mar 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

2/10 Terrible

Kelly

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place was extremely dirty the first Room we were sent to the beds were not made, and there were cigarette butts in an ashtray so we knew the room hadn’t been cleaned, we went downstairs, and the staff was extremely nice and gave us another room, the next room we got had all kinds of stains on the sheets and cigarette burns in the blankets, I book this on Expedia, where it said breakfast was included, there definitely was no breakfast it was only little Debbie snack cakes,orange juice,coffee no cereal, no waffles no milk no yogurt no nothing, the reason I booked this room was because I had three kids with me and the website said there was breakfast so I planned on getting up in the morning feeding them and leaving, the room was totally disgusting. The stains on the sheets made me nauseous. We didn’t even use the blankets. Thank God we bought our own.
Stayed 1 night in Mar 2023
Response from B.P. The Management on Aug 30, 2023
We apologize your experience was anything less than completely satisfying. We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

8/10 Good

Jeanie

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I have stayed here several times. My room this time had not been vacuumed, there were food crumbs all over the floor.

2/10 Terrible

Sam

Response from B.P. General Manager on Feb 4, 2024
We apologize your experience was anything less than completely satisfying.We are sorry you had any issues and we wish you would have let us know so we could have addressed them. Your experience is important to us, and we appreciate you took the time to bring your concerns to our attention. We hope you will give us another opportunity to exceed your expectations.

10/10 Excellent

Jeanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The heat wasn’t working and they came instantly to fix it! Great job!
Stayed 1 night in Oct 2022

6/10 Okay

Bettina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2022
Response from B.P. The Management on Feb 4, 2024
Thank you for evaluating our property. We look forward to seeing you again soon.

8/10 Good

Andrew

Stayed 1 night in Oct 2022

8/10 Good

Amanda

Stayed 1 night in Oct 2022