Exterior

Reviews of GrandStay Hotel & Suites

2.5 out of 5
GrandStay Hotel & Suites
1606 S Kellogg Ave, Ames, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 877 reviews" "
Rating 8 - Good. 240 out of 877 reviews" "
Rating 6 - Okay. 81 out of 877 reviews" "
Rating 4 - Poor. 28 out of 877 reviews" "
Rating 2 - Terrible. 21 out of 877 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the separation for the rooms and the kitchen area!!! Thank you for the stay.
Stayed 1 night in Apr 2024
Response from John on Apr 13, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your recent stay with us. We are pleased to see that you had a pleasant stay. It was a pleasure to serve you, and we look forward to serving you again in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I like staying at the GrandStay because it has a full kitchen and a separate bedroom.
Stayed 1 night in Apr 2024
Response from John on Apr 13, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your recent stay with us. We are pleased to see that you had a pleasant stay. It was a pleasure to serve you, and we look forward to serving you again in the future.

8/10 Good

MaryLou

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from John on Apr 9, 2024
Thanks for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your stay. We are pleased to see you had an overall pleasant stay with us. It was a pleasure serving you, and we look forward to serving you again in the future.

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay there again.
Stayed 3 nights in Apr 2024
Response from John on Apr 8, 2024
Thank your for choosing the Grandstay. We are happy tosee you enjoyed your stay. It was a pleasure serving you, and we look forward serving you again in the future.

10/10 Excellent

Bergan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The workers were very accommodating when I needed an early check in. Room was pretty clean. Overall great experience.
Stayed 1 night in Apr 2024
Response from John on Apr 8, 2024
Thank you for choosing the Grandsaty Hotel. We appreciate you taking the time to let us know about your recent visit. We are very pleased to see you had an enjoyable stay with us, and we look forward to serving you again in the future.

8/10 Good

Richie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy the Grandstay because of the amenities in the rooms and the separate bedroom as my husband is an early riser and he can enjoy coffee and TV while I sleep longer. The only issues we had were that there was no TP in the bathroom, but the desk person was quick to help me when I went to get some, and the property could have used another trash can in the kitchen area as there was only a small one in the bathroom. Other than that, the beds were comfortable with four pillows of varying firmness to accommodate our preferences, the room was clean and parking was ample. We enjoyed that Chicago One Pizza was in the complex which made for a nice quick meal after our drive. The location was close to Iowa State University which was the venue for our trip, so we left very pleased.
Stayed 1 night in Apr 2024
Response from John on Apr 8, 2024
Thank you for choosing the Grandstay hotel. We appreciate you giving us feedback about your recent visit. We are glad to see that you had an overall pleasant experience with us. It was our pleasure to serve you and look forward to serving you again in the future.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
The room for the price was awesome!
Stayed 1 night in Mar 2024
Response from John on Apr 4, 2024
Thank you for choosing the Grandstay. We are pleased to see you enjoyed your recent stay. It was a pleasure to serve you, and we look forawrd to serving you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property except hot tub dirty and not working
Stayed 1 night in Mar 2024
Response from John on Apr 4, 2024
Thank you for choosing the Grandstay. We appreciate you letting us know about your recent stay. We do apologize for any issues you may have had while you were with us, but we want to let you know that we are working to remedy the issue. It was our pleasure serving you, and we look forward to serving you again in the future..

6/10 Okay

Jill Camber

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our room was in need of repair. Broken furniture, lamp missing bulb, dead bolt lock missing (just a lever that did nothing), grungy walls and windows, one window latch broken. No coffee maker in room. Exit door to parking lot did not lock- card reader looked like it was out of service for a while as card reader was caked with dirt. Pile of cig butts in gravel by door. Hallway dirty and was not vacuumed during our stay. Breakfast was good, staff nice. Just a terrible room. We have stayed before and this was a completely different experience. Makes me wonder if this was the “bargain rate” room as we had a discount rate and used Expedia credits to get the discount.
Stayed 2 nights in Mar 2024
Response from John on Apr 4, 2024
Thank you for choosing the Grandstay Hotel. We are sorry that we did not provide you with the service you are used to when staying here. However, we take your concerns seriously and are working to fix the issues. We would love to serve you again the future and provide you with a much better experience.

6/10 Okay

Peggy

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Staff was very friendly and helpful. The corners of our room and especially the bathroom were very dirty.
Stayed 2 nights in Mar 2024
Response from John on Apr 4, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you telling us about your stay. We do apologize for the issues with your room, we try to make sure our guests have the best experience possible. It was our pleasure serving you.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guestroom was spacious and the hotel was nice and quiet.
Stayed 1 night in Mar 2024
Response from John on Mar 11, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your recent experience with us and are happy to see overall you had a pleasant stay. It was our pleasure to serve you and look forward to serving you again in the future.

8/10 Good

Carrie

Travelled with family
Liked: Cleanliness, property conditions & facilities
No breakfast at stated time when we were leaving early for a kids tournament
Stayed 1 night in Mar 2024

4/10 Poor

Berkeley

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was quite dirty and run down. Pool was closed for repairs even though it doesnt say that at booking. Very dirty room, dishes left in dishwasher from previous person, our tub wouldnt drain. Would never stay again.
Stayed 2 nights in Feb 2024
Response from John on Mar 10, 2024
Thank you for choosing Grandstay Hotel. We are sorry to hear you didn’t enjoy your experience with us.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. I was disappointed that the got tub was out of order but the pool, even though it is small, was very nice. I will definitely look to book here again.
Stayed 1 night in Feb 2024
Response from John on Feb 26, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to give us feedback on your recent visit. We do apologize for the inconvenience of hot tub being closed and we are working to resolve this issue. It was our pleasure to serve you, and we look forward to serving you again in the future.

8/10 Good

Todd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location
Stayed 2 nights in Feb 2024
Response from John on Feb 26, 2024
Thank you for choosing the Grandstay. We appreciate you taking the time to let us know about your stay and we look forward serving you again in the future.

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
First, we reserved an accommodation room, When we arrived there were none. When we at room to find it open with the bar lock and the couch bed half opened and unable to close with the cushions on top. Tried to leave to tell clerk but door wouldn't lock so we had to leave someone behind to watch our stuff. Clerk was helpful but next room the keys only work on the 16th try. If you open the refrigerator it slides on the floor towards you. One remote for two TV's. Would not recommend.
Stayed 1 night in Feb 2024
Response from John on Feb 18, 2024
Thank you for choosing the Grandstay Hotel. We are sorry you didn't enjoy your stay was unpleasant.

10/10 Excellent

Ellen

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from John on Feb 23, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your stay. We are happy to see you enjoyed your stay, and look forward to serving u again in the future.

6/10 Okay

Kara

Travelled with family
Liked: Staff & service, amenities
Friendly staff and location great. Property more run down than when we stayed last (2 years ago). Workout room minimal and a sauna. Rooms dirty (stuff all over chairs) and could use some paint.
Stayed 2 nights in Feb 2024
Response from John on Feb 12, 2024
Thank you for choosing the Grandstay Hotel. We greatly appreciate you telling us about your stay. We are sorry to hear your stay was less than perfect. We strive to give our guests the best possible stay ever. time they choose us. We will definitely look into the issues that you have presented bus, so next time you do your stay will be even better. It. was our pleasure serving you, and look forward to. the chance to serve you again in the future.

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Decent hotel for a good price that was close proximity to the ISU stadium. However, our suite was not stocked with basic supplies including linens or toiletries. Otherwise, a good experience and would probably stay there again.
Stayed 1 night in Feb 2024
Response from John on Feb 12, 2024
Thank you for choosing the Grandstay Hotel. We take pride to give our guests the best possible stay we can. Ive do take your feedback seriously and work make sure next time we have the pleasure to serve that the issues you had will not happen again. We look forward to serving you again in the future.

2/10 Terrible

David

Travelled with family and small children
They gave me a room that was one bed short of what I reserved for my family of 6. While polite and apologetic, no attempt to rectify mistake was made, other than allowing me to cancel. I was able to get a room at Staybridge Suites last minute and my family had a great experience there.
Stayed 1 night in Feb 2024
Response from John on Feb 12, 2024
We are deeply sorry that your experience with us was unpleasant. We strive to make sure our guests have. the best possible experience that we can provide. We do take your feedback seriously an are looking into where the problem occurred. We love the chance to prove ourselves to you in the future.

8/10 Good

Jeana

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from John on Feb 10, 2024
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your stay. We strive to give our guests the best possible experiences every time they stay with us. It was our pleasure to serve you, and we look forward to serving you again in the future.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
They were very accommodating, we had comfortable beds. I would stay there again.
Stayed 2 nights in Dec 2023
Response from John on Jan 25, 2024
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking the time to tell us about your stay. We take feedback seriously as it is the best way for us to see how we are for serving our guest. It looks like overall we served your needs. an we look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Very nice place to stay. Clean,comfortable, quiet. Would recommend.
Stayed 1 night in Jan 2024
Response from John on Jan 11, 2024
Thank you for choosing the Grandstay Hotel. We greatly appreciate you taking the time to tell us about your stay. We take great pride in giving our guests possible stay every time they choose to stay with us. We are happy to see you enjoyed your stay. We look forward to serving you again in the future.

6/10 Okay

Kristen

Stayed 2 nights in Dec 2023
Response from John on Jan 25, 2024
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking the time to tell us about your stay. We take feedback seriously as it is the best way for us to see how we are for serving our guest. We see it looks overall did an okay job at satisfying your needs we do apologize that serve them completely. We would appreciate the chance the chance to serve you again in the future.

10/10 Excellent

Nguyen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Dec 23, 2023
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking the time to tell us about your stay. We are to say we strive to provide our guests with the best possible experience each and everytime they stay with us. We look forward to serving you again in the future.

10/10 Excellent

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from John on Dec 25, 2023
Thanks for choosing the Grandstay hotel and Suites. We appreciate you taking your time to tell us about your recent stay with us. We are proud to see that you enjoyed your stay. We look forward to serving you again in the future.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and quiet
Stayed 1 night in Dec 2023
Response from John on Dec 20, 2023
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking your time to tell us about your stay. We strive to give our guests the best possible experience we can every time they stay with us. We. Are happy to see that you enjoyed your stay with us, and look forward to serving you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at this property was outstanding. The staff was friendly and the hotel was very clean :) I did give a 4 star on property condition because the hot tub was out of service. I understand this was out of their control but was really looking forward to soaking in hot tub this weekend. Other than that everything was great
Stayed 1 night in Dec 2023
Response from John on Dec 18, 2023
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking. The time to tell us about your stay with us. We take great pride in trying to give our guests the best possible experience we can when they are with us. We are glad to see that you enjoyed your stay. We are working on trying to get that issue taken care of. It was our pleasure serving you, an we look forward to serving your needs again in the future.

6/10 Okay

Susan

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from John on Dec 20, 2023
Thank you for taking the time to let us know about your recent stay with us. We take your feedback seriously and from the looks of it we could and should have done better for you. We would love another chance in the future to try and give you a better experience.

8/10 Good

Shannan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from John on Dec 18, 2023
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your stay with us. Your feedback means a lot. We always are pleased to see that our guests enjoyed their stay with us, and we look forward to serving you again in the future.

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Dec 18, 2023
Jean, we want to start by thanking you for choosing the Grandstay Hotel and Suites. We appreciate you taking your time to tell us about your stay with us, and look forward to serving you again in the future

4/10 Poor

Howard

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Well I got a room here and planned on using the hot tub. It was closed and I was never notified of any issues at booking or check in. I even asked how late the pool and hot tub was open. Lots of other hotels in the area to choose from. Probably not here again. The air vents near the ceiling were very dirty. Just thought of the fuzz blowing down all night while sleeping 😞
Stayed 1 night in Dec 2023
Response from John on Dec 17, 2023
Thank you for choosing the Grandstay. We you taking the time to tell us about your stay. We apologize that you did not enjoy your stay with us. We do try make sure that all of our guests have the best experience we can give them. Unfortunately, in your case we did not meet yours or our own expectations. We do once again apologize that you did not enjoy your stay.

8/10 Good

christina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from John on Feb 5, 2024
Thank you for choosing the Grandstay Hotel and Suites. We appreciate you taking the time to let us know about your stay. We strive to make sure our guests have the best possible stay. It was our pleasure serving you and we look forawrd to serving you again in the future.

2/10 Terrible

sabrina

Stayed 1 night in Dec 2023
Response from John on Dec 13, 2023
Thank you for choosing the Grandstay Hotel. I’m truly sorry you did not enjoy yours stay with us. We strive to give our guests the best possible stay everytime. However, it looks like we failed to provide that for you. We would love a chance to serve you again in the future and give you a better experience.

10/10 Excellent

Douglas, Sioux City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from John on Dec 13, 2023
Douglas, let me start off by thanking you for choosing the Grandstay. We appreciate you taking your time to tell us about your stay with us. We strive to make sure our guests have the best possible stay with us every time they choose us. We look forward to serving your needs again in the future.

4/10 Poor

James

Liked: Staff & service
The front desk person was friendly and helpful. The room was not very clean but the biggest negative was the unknown critter in my room. I am assuming it was a mouse or rat. They gave me a new room but I kept hearing noises all night long so I left all the lights on and didn't get much sleep.
Stayed 1 night in Dec 2023
Response from John on Dec 9, 2023
Thank you for choosing the Grandstay Hotel. I’m sorry your stay wasn’t as pleasant as it should’ve been. We strive to make sure our guests have a very pleasant experience. However, in your case we let you down. We have resolved the issue, and working hard to keep this from happening again. We would love chance to give you better experience in the future.

8/10 Good

Darin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and festive
Stayed 1 night in Dec 2023
Response from John on Dec 9, 2023
Thank you for choosing the Grandstay Hotel. We greatly appreciate you taking the time to tell us about your stay. We take pride in giving our guests the best possible experience, whenever they choose to stay with us. We look forward to serving you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
fist time last time
We stayed here for 1 night following a football game. Things started out strange when the couple trying to check-in in front of was told their hotels.com reservation wasn't in their system and basically blamed the 3rd party system (hotels.com). And apparently this was the 3rd time that day they had this problem. I've never heard of this happening before, let alone 3 times in one day. Fortunately, our reservation was in their system. The room itself was okay. We had checked in prior to the game and when we returned after the game there was a random pair of socks on the sofa. We didn't notice this earlier, so this was really strange. Whose socks are they? How did they get there? Our room only had a Queen bed as that was all that was available when we booked. We thought we'd use the pull-out bed so the queen wouldn't be over crowded by 2 adults and a child. The pull-out was awful - wasn't even level. Lights in the bathroom sometimes flickered rapidly. The drain in the tub was broken. And soon after we returned to the room following the game, the keycard reader on the door stopped working. After getting new cards that didn't work, the woman working there told my wife they couldn't fix it and that she would have to let her into the room (EVERY TIME WE NEEDED IN THE ROOM). So now we had to play a game of making sure someone was always in the room so they could let the others back in without needed help from the front desk. The room served it's 1 night purpose - wouldn't stay again.
Stayed 1 night in Nov 2023
Response from John B on Nov 29, 2023
I would like to start by apologizing that your stay with us was less than perfect. We strive to try an make sure every guests has a excellent stay with us everytime. it is obvious that your stay didn't the expectations we hold for ourselves or the expectations that you, our valued guest, had for us. From time to time issues beyond our control do arise. Once again I do apologize your stay wasn't the experience either of us would have liked, but we would love a chance in the future another chance to show you the experience we want all our guests to have.

10/10 Excellent

Chad

Stayed 1 night in Nov 2023
Response from John on Dec 11, 2023
Thank you for choosing the Grandstay Hotel. We appreciate you taking the time to tell us about your stay. We strive to make sure our guests have the best possible stay. Therefore, we are glad to see you were pleased with your stay. We look forward to serving you again the future.

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from John B on Nov 29, 2023
Nicole, I would like to thank you for choosing to stay with us. We greatly appreciate you taking the time to tell us about your stay. We take great pleasure in making sure our guests have the best possible stay. It woud be our pleasure to serve you again in the future.

10/10 Excellent

Brian

Stayed 1 night in Nov 2023
Response from John B on Nov 29, 2023
Thank you, Brian, for choosing the Grandstay Hotel and Suites. We appreciate you taking the time to tell us about your stay. We take great pride in making sure our guests have the best possible experience when they stay with us, and our pleased you enjoyed your stay. We look forward to serving you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from John B on Nov 29, 2023
Thank you for choosing The Grandstay Hotel and Suites. We appreciate you taking your time to tell us about your stay. We strive ourselves on provideing an excellent experience to our guests, and look forward to serving you again in the future.

10/10 Excellent

Laura

Personal friendly and excellent service, thank you
Stayed 1 night in Oct 2023
Response from John B on Nov 29, 2023
Laura, We would like to thank you for choosing the Grandstay, and taking the time to tell us about your stay. It is our mission to make sure our guests have the best possible stay while they are with us. Our employees pride themselves on providing excellent service to our guests. We look forward to serving you again in the future.

6/10 Okay

Megan

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Good location. Pool was closed :(
Stayed 1 night in Oct 2023
Response from John B on Nov 29, 2023
I would like to thank you for choosing the Grandstay Hotel and Suites. We greatly appreciate you taking your time to let us know about your stay with us. We do, however, apologize that when you stayed that our pool was closed. We would love to serve you again in the future.

4/10 Poor

Heidi

Liked: Cleanliness
Disliked: Property conditions & facilities
The room was fine but we found Room 107 on the first floor had a window with a broken lock and the door deadbolt didn’t work because the kickplate was off. We told the front desk as we left. I think the front desk clerk wrote down what I told her but not sure. We also booked this hotel for the hot tub and pool but it was closed. Disappointing.
Stayed 1 night in Sep 2023

8/10 Good

Hernan

Liked: Cleanliness, staff & service
affordable, comfortable, quiet, plenty of good restaurants in walking distance
Stayed 1 night in Sep 2023

2/10 Terrible

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 2 nights in Sep 2023

10/10 Excellent

Diann

Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms. Great employees.
Stayed 1 night in Sep 2023

6/10 Okay

Richard

Travelled with partner
Disliked: Property conditions & facilities
This property got good rating. And we found it nice enough. The staff was helpful. The suite of rooms, allows for one to go to bed early or get up early without disturbing your other. However, the property is becoming dated. No USB outlets on the lights and desk. Drain plugs missing. Breakfast was standard "continental breakfast" fare, and cold one morning. Could be pricey for the condition.
Stayed 2 nights in Sep 2023