Outdoor pool

Reviews of Baymont by Wyndham Amarillo East

2.5 out of 5
Baymont by Wyndham Amarillo East
1700 I-40 E, Amarillo, TX

Reviews

7.8

Good

Rating 10 - Excellent. 426 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 141 out of 1001 reviews" "
Rating 4 - Poor. 88 out of 1001 reviews" "
Rating 2 - Terrible. 76 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV wasn't working Front desk lady was very nice and came up to the room and fixed the TV Thank you.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Karen,We're so happy to hear that you had a great time at our hotel! It's great to know that our front desk staff stepped in when the TV broke. Each and every part of your stay is important to us, and your opinion helps us improve our service even more. We look forward to having you back soon for another unforgettable adventure!

8/10 Good

Carlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its ok
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Carlene,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Decent breakfast, building needs updating. Roof was leaking, flooding the hallway carpet.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Peter, What an adventure you've had! We truly appreciate you sharing your experience with us. It's fantastic to hear you found our breakfast to be a highlight of your stay. We're dedicated to providing a delicious start to your day!While we're thrilled to have left a tasty impression, we're sorry to hear about the roof hiccup. Rest assured, we've already set our skilled team to work on fixing it up pronto. Your comfort and safety are our top priorities!We're continually striving to enhance our space, and your feedback is invaluable in helping us do just that. We can't wait to welcome you back for an even more delightful stay in the future. Until then, wishing you nothing but sunny skies and seamless travels!

8/10 Good

Troy, elkhart

Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 19, 2024
Dear Troy, Wow, what a fantastic review! We're thrilled to hear about your experience with us. Your feedback means the world to us and helps us improve for future guests. It sounds like you had a great time overall, and we're delighted to have been a part of your journey. Looking forward to welcoming you back for an even better stay next time!

6/10 Okay

Leonil-Tita

Liked: Staff & service
No elevator
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on Apr 15, 2024
Hi Leonil-Tita,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit due to the lack of an elevator. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.

6/10 Okay

James, Adrian

Travelled with partner
plenty of parking. close to interstate
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 13, 2024
Hi James! Thank you for sharing your experience. We're glad to hear that our convenient parking and proximity to the interstate met your needs. We hope to offer you an even more satisfying stay in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on Apr 12, 2024
Dear John, Hooray for the perfect score! We're absolutely thrilled to see that you've awarded us a flawless 5 out of 5 rating—what an honor!Even though you didn't leave a comment, we're over the moon to know that your experience with us was nothing short of fantastic. Your satisfaction is our ultimate goal, and knowing that we hit the mark fills us with joy!We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything specific you'd like to share or if there's anything we can do to make your next visit even more amazing, please don't hesitate to reach out.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet and clean.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 10, 2024
Hi Robert,We're delighted to hear that you appreciated our hotel's prime location and found the atmosphere serene and clean during your stay. Our team takes pride in maintaining a peaceful environment for all our guests to enjoy. Your positive feedback motivates us to continue delivering exceptional service and ensuring every aspect of your experience exceeds expectations. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Clyde

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night on our drive from California to Ontario. Good value.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 10, 2024
Hi Clyde,We're delighted to hear you found our hotel to be a good value during your overnight stay on your journey from California to Ontario. Providing affordable yet comfortable accommodations is our priority, and we're pleased that we met your expectations in this regard. We hope you enjoyed your brief stay with us and that we'll have the opportunity to welcome you back should your travels bring you through our area again. Thank you for choosing to stay with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice. Too cold for the pool to be open today, which is a bummer.
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 8, 2024
Hi Robert,We appreciate your feedback and apologize for any inconvenience caused by the pool's closure due to weather conditions. While we understand it can be disappointing when amenities are unavailable, ensuring the safety and comfort of our guests is our top priority. We strive to provide a comfortable and enjoyable experience, and we hope you'll give us another opportunity to exceed your expectations in the future. Thank you for choosing to stay with us.

8/10 Good

Uwe, Brighton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Specialist on Apr 9, 2024
Hi Uwe,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

8/10 Good

A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 5, 2024
Greetings!We're grateful for your positive rating, and we genuinely appreciate your feedback. However, we noticed you didn't leave any comments regarding your experience. We understand that every guest's perspective is unique, and we strive to provide the best service possible. If there were any areas where we fell short during your stay, please don't hesitate to reach out. Your insights help us continuously improve and ensure every guest enjoys a memorable experience with us. Thank you for choosing our hotel, and we hope to welcome you back soon.

10/10 Excellent

rufus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi Rufus,We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a pristine environment and ensuring a peaceful atmosphere are top priorities for us. We strive to provide a comfortable and serene experience for all our guests. Your feedback reaffirms our commitment to upholding these standards, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

RICARDO

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Apr 20, 2024
Hi Ricardo,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Jhett

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Apr 19, 2024
Hi Jhett! Thank you for giving us a perfect score of 5 out of 5! We're thrilled to hear that you enjoyed your stay and that everything met your expectations. It's always rewarding to know that our efforts to provide exceptional service and a comfortable environment are appreciated. We look forward to having the pleasure of welcoming you back for another wonderful experience soon.

8/10 Good

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, reasonable price, clean and comfortable but near highway.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Tien! Thank you for your review! We're pleased to hear that you found our hotel to be conveniently located, reasonably priced, and clean and comfortable during your stay. We understand that being near the highway may have its drawbacks for some guests, and we appreciate your understanding in this matter. Your feedback is valuable to us as we continually strive to improve our guests' experiences. If there's anything else we can do to enhance your next stay with us, please don't hesitate to let us know. We look forward to welcoming you back for another comfortable stay in the future!

10/10 Excellent

Rhonda

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 30, 2024
Hi Rhonda! Thank you for rating your experience with us a perfect 5 out of 5! We're thrilled to hear that you had such a fantastic stay. Your satisfaction is our top priority, and we're delighted that we could meet your expectations. We appreciate your kind words and look forward to welcoming you back for another wonderful experience in the future.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Dear Veronica, Wow, a stellar 5 out of 5 rating from you? We're thrilled! While we didn't get a comment along with it, we're over the moon knowing that you had a fantastic experience during your stay with us.Your satisfaction is our top priority, and it's clear that we hit the mark for you. We're delighted that everything met or exceeded your expectations, and we hope your time with us was nothing short of amazing.Thank you for choosing to stay with us and for sharing your positive rating. We can't wait to have the pleasure of welcoming you back for another wonderful stay in the future!

8/10 Good

Gayle

Travelled with family, Business traveller, Travelled with group
Liked: Staff & service
Disliked: Amenities
No elevator! Almost went elsewhere for that reason as we usually have a lot of sports gear we travel with Needs done overall updating The staff was very nice !
Stayed 2 nights in Mar 2024
Response from Guest Relations Specialist on Mar 23, 2024
Hi Gayle,We sincerely appreciate your feedback and are glad you found our staff to be pleasant. Regarding the absence of an elevator, we understand the inconvenience it may pose, especially for guests with bulky sports gear. While we're constantly looking for ways to improve our facilities, please note that retrofitting the building with an elevator might not be feasible due to structural constraints. However, we'll certainly take your comments into consideration for any future renovations to ensure a more comfortable stay for all our guests.

10/10 Excellent

Hassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s really nice
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 27, 2024
Hi Hassan,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Alesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The fitted sheet did not fit the bed. The mattress had a huge stain on the side that was visible. The staff was rude! Tried calling the front desk and they didn’t answer, when my partner went down to the desk they were sitting in the middle of the lobby cutting up and ignoring the phones. When he asked if there was guest laundry they replied very snarky “it’s broke but we have a new treadmill, maybe you should try that.” When I asked about an elevator for carrying luggage upstairs they stated “stairs, it’s good exercise” We are not thin people. We felt attacked and shamed several times. When I walked in the front door the two ladies behind the desk were talking to two other ladies about nonsense. One of the women behind the desk asked me if I was checking in, I said yes, she said “I’ll be with you in a moment” and continued gabbing about nothing. After their conversation she finally checked me in. Definitely do not recommend this hotel.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Alesha,We sincerely apologize for the experience you encountered during your stay. Ensuring the comfort and satisfaction of our guests is our utmost priority, and it's disheartening to learn of the issues you faced. We have addressed your concerns with our team to ensure that such instances do not recur. Your feedback is invaluable to us as we continually strive to improve our services. We hope you will consider giving us another opportunity to exceed your expectations in the future.

10/10 Excellent

Chris, Victorville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 16, 2024
Hi Chris,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 28, 2024
Dear Thomas,Whoa, a perfect 5 out of 5 rating from you? That's music to our ears! While we didn't get a comment along with it, we're thrilled to know that your stay with us was nothing short of amazing.Your satisfaction is our top priority, so it's fantastic to hear that we hit the mark for you in every aspect. From our cozy accommodations to our friendly staff and everything in between, we're over the moon that you had such a wonderful experience with us.

10/10 Excellent

Esnar

Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 26, 2024
Hi Esnar,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was really good
Stayed 6 nights in Feb 2024
Response from Guest Relations Specialist on Apr 3, 2024
Hi John,We're thrilled to hear that you enjoyed our breakfast during your stay! Our team works diligently to provide a delicious and satisfying breakfast experience for all our guests. We strive to offer a variety of options to cater to different tastes and dietary preferences. Your positive feedback encourages us to continue delivering exceptional service and culinary delights to all our guests.

10/10 Excellent

Leonardo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like how tidy and clean it was and the staff super friendly. They allow my dogs too.
Stayed 1 night in Mar 2024
Response from Guest Relations Specialist on Mar 5, 2024
Hi Leonardo,We're delighted to hear that you appreciated the cleanliness of our hotel and the friendliness of our staff during your stay. Maintaining a tidy environment and providing excellent customer service are top priorities for us. We're also glad to accommodate your furry companions, ensuring that your entire experience with us is comfortable and enjoyable. Thank you for choosing our hotel, and we look forward to welcoming you and your dogs back in the future.

8/10 Good

Deborah, Eastport

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Dog owners need to pick up your poop!
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 3, 2024
Hi Deborah,We understand the importance of maintaining a clean and pleasant environment for all our guests, and we apologize for any inconvenience caused by the presence of dog waste. Our hotel policies clearly state that pet owners are responsible for cleaning up after their pets, ensuring the comfort and safety of all guests. We appreciate your feedback and will continue to enforce our pet policies diligently to uphold the standards of cleanliness and comfort that we strive to maintain for all our guests.

10/10 Excellent

Evangeline

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 29, 2024
Hi Evangeline,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 20, 2024
Hi Debra,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Poor

Maria

Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Mar 20, 2024
Hi Maria,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 20, 2024
Hi Renee,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome check and very accommodating
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Steve, Knowing that you had a fantastic time during your stay with us and that our check-in procedure met your needs makes us very happy! That you thought our service was excellent is wonderful to hear, and we really value your five-star review. Our goal is to give our guests a seamless and warm experience, and your positive comments really show how well we're doing. We hope to have you back soon for yet another wonderful visit!

6/10 Okay

Mike

Travelled with family
Liked: Amenities
friendly
Response from Guest Relations Management on Feb 16, 2024
Dear Mike, Greetings and thank you for sharing your experience with us! We're delighted to hear that you found our staff to be friendly during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We're thrilled that our team left a positive impression on you, and we'll make sure to pass along your kind words. We hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Cheers to more friendly encounters and memorable moments at our hotel!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to dining areas. Hotel was pretty clean. Bathroom needed some attention. The ice made the sidewalks very risky. All in all it was a nice place
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Dear Mike, Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. It's wonderful to know that you found our location convenient for exploring dining options and enjoyed the overall cleanliness of our property. We appreciate your feedback regarding the bathroom, and we'll make sure to address this promptly to ensure a flawless experience for our future guests. As for the ice, safety is our top priority, and we'll certainly take measures to mitigate any risks. Despite these minor hiccups, we're delighted to hear that you still found our hotel to be a nice place to stay. We can't wait to welcome you back for another enjoyable visit!

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked everything but weather
Stayed 1 night in Feb 2024
Response from Guest Relations Specialist on Feb 13, 2024
Hi Richard,We're thrilled to hear you enjoyed your stay with us and appreciated most aspects of your experience. While we can't control the weather, we strive to ensure our guests have a comfortable and enjoyable stay regardless of external factors. We understand that unpredictable weather can impact plans, but we hope the comfort and amenities provided by our hotel helped mitigate any inconvenience. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Renee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, economical for a quick stopover, breakfast was adequate, took over 25 minutes to checkin as there was a line but I know the person was doing her best, will probably stay again for the price and comfortable beds. .
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 9, 2024
Dear Renee, Your kind words brightened our day – thank you! It's fantastic to know that you found our beds comfortable and our rates economical, making it an ideal spot for a quick stopover. While we apologize for any inconvenience caused by the wait during check-in, it's heartening to hear your understanding and patience towards our hardworking staff. We're delighted that you found our breakfast adequate and that you're considering staying with us again in the future. We can't wait to welcome you back for another cozy and budget-friendly stay with us!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the price to get some sleep and some scrambled eggs/coffee the next morning.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 31, 2024
Hi Matthew,We appreciate your positive feedback and are delighted to hear that you found our hotel to offer good value for the price. Providing a comfortable and restful night's sleep is our priority, and we're pleased that you were able to enjoy the complimentary breakfast options such as scrambled eggs and coffee. Our commitment to delivering quality services at affordable rates is a cornerstone of our hospitality, and we are glad that you experienced this during your stay. We look forward to welcoming you back in the future for another enjoyable visit.

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service
The hallways smelt of septic and the floots were filthy. Also its very inconvenient to only have king size accommodations on the second floor if there is no elevator.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 31, 2024
Hi Angela,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team is dedicated to maintaining a high standard of cleanliness, and we will investigate the concerns you raised about the hallways and floors to ensure they are promptly addressed. Regarding the room accommodations, we understand the importance of guest comfort and will certainly take your comments into consideration for future improvements. Thank you for bringing these issues to our attention, as we continually strive to enhance the overall experience for our valued guests.

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and a great price with easy check-in.
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 29, 2024
Hi Rodney,We appreciate your positive feedback regarding our hotel's convenient location, competitive pricing, and efficient check-in process. It's always rewarding to hear that our guests find value in these aspects of their stay. We strive to offer a seamless experience for our guests, and your acknowledgment of our efforts is truly encouraging. We look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 27, 2024
Dear valued guest, thank you for choosing Baymont by Wyndham Amarillo East for your recent stay, and a sincere thank you for awarding us a perfect 10 out of 10! We are truly delighted to hear about your exceptional experience. Your positive feedback is a tremendous source of motivation for our team. It's wonderful to know that we were able to provide you with the level of service and comfort we strive for. If there are specific elements of your stay that you would like to highlight or share, we would love to hear more about them. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Baymont by Wyndham Amarillo East for another outstanding stay whenever your travels bring you our way.

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Fred,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be a good value. Our team strives to provide an excellent experience while maintaining competitive pricing. We appreciate your recognition of our efforts and hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very good value
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Fred,We appreciate your positive feedback regarding the value you found at our hotel. Our team is committed to providing affordable yet quality accommodations for our guests. It's gratifying to know that you perceived good value during your stay. We continuously strive to maintain competitive pricing while delivering a comfortable and enjoyable experience for our guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Sandra, Larkspur

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 23, 2024
Hi Sandra,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be a good value. Our team strives to provide an excellent experience while maintaining competitive pricing. We appreciate your recognition of our efforts and hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Allyah

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
There was dried noodles under the bed.. it’s 4 minutes from a prison surrounded by strip clubs. Don’t recommend
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 24, 2024
Hi Allyah,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. However, it seems there might have been a mix-up in your review, as our hotel is not in close proximity to a prison. We are at least 25 minutes from the nearest prison as opposed to the 4 minutes you mentioned. If you could provide more details or check if this review was meant for another establishment, we would be grateful for any clarification. Know that our team is committed to addressing any concerns and ensuring our guests have a positive experience with us.

6/10 Okay

Korey

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 20, 2024
Hi Korey,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Ivor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 18, 2024
Hi Ivor,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Good

Lauri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for the price!!!
We had some issues w the tv but the staff came immediately and fixed it.. friendly and knowledgeable!!… the beds were really high off the floor so I had to take a running start to get up there.. but was comfortable once I landed on top!!… only issue ongoing was the toilet.. a low flow and it wouldn’t flush properly..
Stayed 2 nights in Jan 2024
Response from Guest Relations Specialist on Jan 15, 2024
Hi Lauri,We appreciate your feedback and are delighted to hear that our prompt and efficient staff resolved the issue with the TV to your satisfaction. It's wonderful to know that you found our team friendly and knowledgeable, as we strive to provide excellent service. Regarding the beds, we understand that preferences can vary, and we're glad to hear you found them comfortable once settled. We apologize for any inconvenience caused by the low-flow toilet, and we'll certainly address this matter to enhance the overall guest experience. Thank you for bringing these aspects to our attention, and we hope to welcome you back in the future for an even more enjoyable stay.

4/10 Poor

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Tom,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Excellent

Yessenia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent installations
Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 14, 2024
Hi Yessenia,Thank you for taking the time to share your feedback regarding our hotel's facilities. We are delighted to hear that you found our installations to be excellent. Our team takes great pride in maintaining a high standard of quality in all aspects of our property. We strive to create a comfortable and enjoyable environment for our guests, and it's rewarding to know that our efforts have been appreciated. We look forward to the opportunity to welcome you back in the future for another exceptional stay.

8/10 Good

ricky

Stayed 1 night in Jan 2024
Response from Guest Relations Specialist on Jan 30, 2024
Hi Ricky,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.