Indoor pool, open 6:00 AM to 9:30 PM, sun loungers

Reviews of Four Points by Sheraton Bolzano

4 out of 5
Four Points by Sheraton Bolzano
Via Buozzi 35, Bolzano, BZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 395 out of 746 reviews" "
Rating 8 - Good. 259 out of 746 reviews" "
Rating 6 - Okay. 64 out of 746 reviews" "
Rating 4 - Poor. 15 out of 746 reviews" "
Rating 2 - Terrible. 13 out of 746 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

CHRIS, CANOGA PARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veronica was so welcoming and the accommodations were immaculate! I would definitely stay here again! The views are breathtaking especially from the pool!
Stayed 1 night in Sep 2023

10/10 Excellent

Edelhard Van De

Liked: Cleanliness, staff & service, property conditions & facilities
The only drawback is that it's a brisk 1 hour walk to get to the city center if you are a tourist.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Xun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked 2 rooms and couldn’t make the trip due to passport issue. No refund was offered!

10/10 Excellent

Saud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice city
Stayed 2 nights in Jul 2023

10/10 Excellent

Arlene, Monkton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an ideal choice if you are driving to Bolzano and the Dolomiti region, as it's directly off of the autostrada. The hotel is located in an industrial estate, but only 500m from a Regionale train station, that will get you into Central Bolzano in 5 minutes, without driving into a ZTL area and searching for parking. The rooms are modern, immaculate, and spacious and the pool facility/deck, was a treat during the Heat Dome period when we arrived in July.
Stayed 2 nights in Jul 2023

8/10 Good

arjan

Business traveller
Very good but the cook was watching people how much food was taken for breakfast we pay for that
Stayed 2 nights in Jul 2023

10/10 Excellent

Abdulrahman, Kuwait City

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel out side the old town
Stayed 1 night in Jun 2023

8/10 Good

Paul

Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Amadeus, Marietta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable
Stayed 1 night in May 2023

10/10 Excellent

Bozhidar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel in the middle of nowhere..
Stayed 1 night in Apr 2023

10/10 Excellent

Salman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with loads of amenities, with the highlight being unbelievable staff. After a rough night and having to find this hotel last minute, Maryan and her team at front desk completely changed our night. Would highly recommend this hotel, due to the lovely staff, large and clean rooms, and fantastic pool and breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Quirino

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed the weekend in December as a family and had an amazing experience. From the gifted hot chocolate to our child through to the cookies at check out, all interactions with staff were fantastic. The breakfast was great as was the restaurant for dinner, the roof top pool also clean and warm. We would absolutely stay here again on a future trip to the north of Italy. The only change I would make is we have an electric hybrid car and didn't know to reserve the electric charging port, was fine before another guest reserved it as we could charge the car, but once that guest arrived they had the charging port for their duration and it wasn't available for use. More charging ports for electric as there were many electric / hybrids in the garage would be an excellent addition! Thank you for a fabulous stay!
Stayed 2 nights in Dec 2022

8/10 Good

sophie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had to forfeit the first night and we called the hotel on tge 24 at 2.30 pm. Were told someone would call bk as the person I was speaking to did not quite understand english. It did not happen. We called again and were told it was then too late because it was after 3 pm to cancel. The reason to postpone arrival on 24 December instead of 23 was that our children luggage did not arrive until 24 and we had to wait at Milan Malpensa. So we were charged the night and cancellation fees for both rooms. I do not think it is fair and customer oriented. Hotel blamed on Orbitz

4/10 Poor

Henri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This hotel is a failed attempt at reproducing the hospitality we have grown used to at Sheraton Hotels. From our first to our last interaction staff at this hotel were subpar. It's hard to describe, but it felt like staff acted pervasively grumpy and snobby despite the entire hotel being quite average. The breakfast buffet was of low quality and felt like somebody had made a Walmart run to produce a large quantity of items. There are many choices in Bolzano, I recommend skipping this one.
Stayed 1 night in Aug 2022

10/10 Excellent

Mindy

Stayed 1 night in Dec 2021

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Arye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Service in town
Great hotel , Sara at the front desk helped us book A covid test on the next city great service
Stayed 1 night in Sep 2021

6/10 Okay

Robert

Liked: Property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Sep 2021

8/10 Good

Casper

Stayed 1 night in Sep 2021

4/10 Poor

anita

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed with service
At check in, after starting the process, the recepcionista answered a phone call and proceeded making a reservation for the client on the phone totally oblivious of me waiting to be served. No towels available at the pool area when I arrived and no one in sight. At dinner time after 15m sitting on a table we left since nobody came to take an order. At breakfast time no glasses on buffet. Several waiters looking around but nobody seems to be checking. Service needs to be better trained. Great facility deserves better service!
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Our room was not particularly clean and the mini bar was empty, there was not enough soap, and the coffee station didn’t even have one serving of coffee. The breakfast was lovely and the bar downstairs very lively. The proximity to buses and easy access to markets made the location pretty exceptional despite being way out of town and near the airport.
Stayed 2 nights in Aug 2021

6/10 Okay

Scott

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hot rooms during summer
I know they don’t use much AC in Europe , but it is a Sheraton and we had one in our room , but just did not cool off the room . None of us slept well .. otherwise , everything was nice , including a good breakfast
Stayed 1 night in Aug 2021

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Bolzano
Great experience, lovely modern and comfortable hotel. Great level of service as well, staff was very friendly. Definitely recommend this hotel if you are staying in Bolzano!
Stayed 1 night in Jul 2021

10/10 Excellent

Nicolas

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a base to the region.
Stayed 3 nights in Aug 2021

10/10 Excellent

Noa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, modern hotel centrally located with amazing staff! Everyone was so friendly, from the front desk to the breakfast crew. Pool and hot tub are kid-friendly with a breathtaking view outside. Breakfast was a diverse selection of European standards (cured meat and cheese, breads, eggs, bacon) and the fresh juicer was a great touch. And the price couldn't be beat for the area. Highly recommend for a stay in Bolzano.
Stayed 2 nights in Jul 2021

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally professional & efficient!
Stayed 1 night in Jun 2021

10/10 Excellent

Moonsung

Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good check-in; nice restaurant; great staff.
Stayed 1 night in Aug 2020

10/10 Excellent

DJ, Vancouver

Travelled with partner
Liked: Cleanliness
Waiting staff in bistro 3 breakfast Staff was very very Accommodating and helpful.
Stayed 1 night in Feb 2020
Response from Sarah Heinze - Front Office Agent on Mar 7, 2020
Good day! the Staff appreciates and is very happy about the comment. Making the best is better when the feedback is good. Kind and best Regards,

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, poor bathroom design
Breakfast was amazing. Our room size was shockingly accommodating to two adults and 2 kids. The 1.5 bathrooms was a welcome luxury. The location was a bit further from city center than anticipated but plenty of public transportation options. The actual design of the main bathroom left much to be desired but overall, this was a lot of bang for the buck.
Stayed 2 nights in Dec 2019

10/10 Excellent

kathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel; highly recommended
Great stay! perfect for a weekend trip to see the Christmas markets
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Fabulous hotel in a business area
Stayed 1 night in Oct 2019

8/10 Good

jw, CA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful setting, wonderful breakfast, unfriendly staff
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Really bad hotel All the worker there helpless and they never smile The room smile was bad
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Commercial location. Self-parking is limited and challenging. There is a great grocery store nearby...but NO quaint neighborhood eateries. Great access to the motorway, for a quick arrival/departure.
Stayed 1 night in Jul 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome service, room and pool/spa. Really enjoyed our stop here.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and high quality facility. Easy check in Courteous staff
Stayed 2 nights in Jun 2019

2/10 Terrible

Mitchell

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad staff in a great hotel
After 14 hours of hiking they charged us for a dinner but didnt make it. Instead of a cheeseburger, we got a ham sandwich "because the kitchen closed." So they upgraded us, but when I checked out the next day, found out the upgrade was charged - 35 euros. Also, the spa was closed even though we called and asked specifically if they had a spa because we knew we would be wrecked from hiking. Nice place, but the service is terrible
Stayed 1 night in Jun 2019

10/10 Excellent

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent overnight stay
Perfect stay, excellent (although somewhat excessively formal, but in line with Sheraton standards) customer service from anyone in the staff. On entering the room door to my surprise I discovered I had been upgraded to a superior room, maximum comfort. The hotel is close to highway and Bozen trade fair area, one of the reasons why I had chosen that particular location. Breakfast was okay.
Stayed 1 night in Jun 2019

8/10 Good

Tariq

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Erna B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
It was great the room fantastic.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, nothing nearby for food without a short drive.
Stayed 1 night in Apr 2019

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019