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Reviews of Résidence Grand Massif - Vacancéole

3 out of 5
Résidence Grand Massif - Vacancéole
Le Caton, Morillon, Haute-savoie

Reviews

8.2

Very good

Rating 10 - Excellent. 76 out of 234 reviews" "
Rating 8 - Good. 104 out of 234 reviews" "
Rating 6 - Okay. 39 out of 234 reviews" "
Rating 4 - Poor. 10 out of 234 reviews" "
Rating 2 - Terrible. 5 out of 234 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ksenia

Travelled with family, Travelled with family and small children
Half term, so this was very much a last minute booking. Availability was the main positive. Morillon is tiny and quiet. The pizza takeaway place La Puzza is lovely. Regarding Vacanceole Residence, very basic and not in a cute country style, but just basic. Was really surprised to be marched upstairs at checkout (before they would refund the deposit), to strip bedding, and had a towel thrown on the kitchen table and told by housekeeper to “dry the clean dishes and put them where you found them”. Breakfast abysmal. Nope. Sorry it’s not an experience to remember with fondness.
Stayed 5 nights in Feb 2024

10/10 Excellent

Pamela

Liked: Cleanliness, room comfort
Excellent stay
Excellent stay . Helpful staff . Great location near the ski buses
Stayed 7 nights in Dec 2023

6/10 Okay

Gavin

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Mrs C A

Stayed 1 night in Mar 2023

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, room comfort
Nice stay
Travel from Geneva, 1 hour by shared transport, property is close to centre of village, where you can find supermarket, boulangerie, few restaurants (booking is advisable). The ski bus stop is opposite the property. The ski lift is not too far but it is just easier to take the bus.
Stayed 4 nights in Mar 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, room comfort
Jones family
The hotel staff were very helpful. We arrived after a 9 hours drive hungry and the lady on reception called a number of restaurants to find one that could fit in 6 people at short notice and was near. Above and beyond.
Stayed 1 night in Jan 2023
Response from The Reception on Jan 16, 2023
Hello,We're happy to know that you enjoyed your stay with us.We'll welcome you again any time you want to come back!

10/10 Excellent

richard

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff at a simple but well equipped property. Breakfast is spot on before a hard days skiing and the pool great to unwind in. Highly recommend
Stayed 4 nights in Mar 2022
Response from The Reception on Mar 21, 2022
Thank you for this review, we're very happy to know that you enjoyed your stay at the residence. You're welcome to come back anytime.

10/10 Excellent

Nicola

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Stuart Brookes-

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jan 2022

8/10 Good

Verified traveller

Basic apartments.
Rather basic apartments. Cheapest of furniture and fittings that can easily break and fall apart. Kitchen cramped and therr was no space for storing food as the cupboard next to the cooker was screwed shut.
Stayed 7 nights in Jan 2022

8/10 Good

justin

Stayed 2 nights in Jan 2022

8/10 Good

Verified traveller

Liked: Cleanliness
Clean but Compact
The studio was spotlessly clean and well laid out. Check in was not great.
Stayed 1 night in Jul 2020

8/10 Good

Evie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Jodie

Liked: Property conditions & facilities, room comfort
Good but could be better
Room is only really suitable for max 3 days. It isn’t equipped for longer and room would be very dirty if the stay was longer as the carpet doesn’t get hoovered/clean during the stay. No basics in room ie washing up liquid, salt, pepper. Good location and stay if you just want a 3 days ski trip.
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Location was good, rooms clean and modern. Could have offered fresh towel and linen changes every few days
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property was clean and warm. However the swimming pool was too cold.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019

10/10 Excellent

Aretha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with fabulous views
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Massif
Nice little place, comfortable rooms, good service, and a good prices. We were less than ten minutes walk from the bottom of the ski lifts, and the local food was very good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
We enjoyed a long weekend in Morillon Village and our stay at the Vacanceole was as we expected. Rooms were spacious and clean and the staff were very friendly and helpful. The kitchenette was as in the pictures but do not expect to be able to really cook in the rooms - cups of tea and porridge in the morning was really the limit. This did not bother us as we ate out but be aware! We walked to the ski lift each day (about a 10 minute walk) but the ski bus did stop close by and ran frequently. Ski hire, small supermarket and restaurants all close by and very good.
Stayed 3 nights in Feb 2018

4/10 Poor

Steven

Liked: Cleanliness, staff & service, room comfort
Not going back
Please be advised of the following: a. hotel front and back doors locked until 1630, nobody at front desk until that time. you wait in your car until staff arrive b. fire alarm missing in main hallway c. must advise day before if you want breakfast. d. lift not working, you will have to take suitcases up the stairs e. linens strewn in hallway f. The wifi system has blocks on many ports, so you will not be able to use a VPN On the positive, plenty parking at hotel, easy walk to ski lifts, hotel is clean and service is fine.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room had been used by smokers
Stayed for four nights and couldn't wait to leave as everything in room smelt of smoke should not advertise as non smoking hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient base for weekend skiing, no charge for swimming pool access

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Excellent place. Stayed here for one night. Very impressed - I will stay there again for sure.

10/10 Excellent

Brian, Nottingham UK and Oursons 4

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adding to Morillon Life
Our room was up to date, in a modern style, but with vital necessities and pleasing features. The hotel layout, both inside and out, together with the most efficient staff, were first class.

8/10 Good

alexandra, Tropea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Morillon
Great base for a summer break. Wonderful service from the two receptionists!

8/10 Good

Cameron, Chester

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Ski Hotel
Situated on the main road through Morillon, this hotel was clean and tidy. We had a car (park at the back its on the flat) so easy to get to the slopes, but it is also opposite the ski bus run. That said you could walk to the lifts at a push. The hotel is clean and tidy, with a swimming pool (which by all accounts is a bit chilly). Our room was warm and clean. Our only real complaint is that - given this was a family room (one bedroom and ensuite with a family area comprising three singles) in the mezzanine above the dining area - there was no sofa to relax on in the evening.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
in between
lacks personal touch of small family "bed and breakfast" and compensating for it with a real hotel perks. For example - there were signs everywhere pointing to the "fitness"... but in reality it doesn't exist! The indoor pool does exist... but there not even one reclining chair in the area to relax. the standard room is tiny! was not cleaned even once during our 6 days stay (they just empty the garbage cans.... WiFi is an additional charge - and the quality is less than average... Breakfast is 9 euro pp. not worth it! Poor variety (mainly cereals an yogurts) bottom line - nothing really awful, but nothing to write home about either!

10/10 Excellent

Claudia, concord, nh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
A nice place to stay. Shuttle bus is a two minute walk in ski boots to ride to telepherique to ski Morrilon, Samoens, Flaine, Les Carroz. Breakfast had the best croissants and pain chocolat, buffet style, also juice, coffee, tea, cereal, yogurt, butter, jam, cheese. The only complaints are that the internet is not free, though advertised as such on hotels.com website. It costs one Euro per hour, and it did not work in our room anywhere, so we had to sit in the lobby to get it to work. Staff insisted that internet always works in every room, which was annoying since it worked no where in either of the two rooms we had.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Soooo basic
this place is comfortable and located 7-10mins from the main lift, other than that there's not alot going for this place.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Finding the "Palladior"
Don't look for Palladior - nobody knows it by that name - all the signage is for "Grand Massif". Not totally sure about this new style of hotels that are designed to be staffed minimumly with no hot food prepared on site, and a bar that nobody would want to spend time socialising in (more like a breakfast bar in a games room). Having said all that, the rooms are modern, clean and comfortable so would probably go back.

8/10 Good

richard, bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
great stay rooms where spacious and clean and only short walk for restaurants and ski lifts

8/10 Good

Laurent, chambery

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Nice place, very clean, but the room was a little bit small. Very nice (but small) "kitchen", all included

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for skiing and rooms adequate
Good. Very good bathroom facilities for French hotels. Well done.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
OK but with serious potential!
We used this place as a stopover travelling to Avoriaz. Upside: SPACIOUS rooms - living room with efficiency & pull out couch, separate bedroom, two full bathrooms, large hallway. All great for a family ski vacation. Nice and clean, two full bathrooms, sat TV for those who cannot do without, Downside - staff not overly experienced (they do, however, try hard), overpriced breakfast (tell me how you can charge EUR 11 for one if the entire area is charging EUR 12 for a full lunch). Also - facilities so-so. There is a lounge, but even during the Olympics, the screen was set to French talk shows. Pool table, some kids stuff (including a video game console). One reason to chose this place was because it has a swimming pool, but the layout (changing room, shower) ill concieved. Ambient temperature was 20.5 Celcius (69F) - and the water was so cold it made my children turn pale blue... Surcharge of EUR 5 for towels... Couple of quick steps could put this place on the map - but until they do, I would suggest Chalet Hotel Vaccapark instead.

6/10 Okay

pam, birmingham

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, lovely staff very pleasant and helpful
Basically good standard accommodation for a 3 star hotel. Beds comfortable, spacious room and en suite. Let down by lack of cleaning which we had to request. Also no tv reception due to some cable problem. But the staff made up for it so all in all a pleasant experience.

6/10 Okay

Tom, Moray

Liked: Cleanliness, property conditions & facilities
Nice hotel. Poor gritting.
Friendly staff who speak good English. However, they didn't give me the late access code so I nearly got locked out one night. Rooms clean and comfortable. No gritting of front car park so I nearly got stuck. Luckily I have snow grip tyres. Pool nice.

4/10 Poor

Simon, NYC

Disliked: Cleanliness, property conditions & facilities, room comfort
Sofa bed!
Hotel was fine overall but it is difficult to get beyond being given a tiny room that had an old and incredibly uncomfortable sofa bed. I've stayed in Best Western's all over the world and never experienced something like this before - v.poor and damaging to the brand.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Receptionist very unhelpful

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, good value
The room was modern, well furnished and bright. I was in a studio which had a neat little kitchenette tucked in one corner. For the most part the room was clean and tidy. The exception was the balcony where I found empty beer bottles and cigar stubs. The common parts were not inspiring or exciting but were clean and functional. Breakfast was a typical French continental breakfast. The hotel was further from Morzine (approximately 30 minutes) than I had been led to believe. I would say it is not particularly well suited for a skiing holiday.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, clean, no frills hotel.
Enjoyable week's stay at this hotel. Overall very clean and tidy. Staff very helpful. Downside for us was the distance from the main ski lift meaning we had to catch the ski bus every day, however it was only a five minute journey.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family room well laid out; pool small but better t
family room well laid out; pool small but better than none; close to ski lift (a long walk with kids, but easy car trip)

8/10 Good

Sheila, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant experience at Best Western
We were impressed with this hotel, the room whilst being fairly compact was spotless and ideal for our requirements. What made this hotel for us was the staff who, without exception, were extremely friendly with nothing being too much trouble for them. I would therefore not hesitate to recommend this hotel. We were certainly made to feel very welcome.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gran massif best western
fantastic modern hotel, friendly staff, massive, comfortable beds i will be back!

10/10 Excellent

richard, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best hotel western
nice stay at morilon wonderful staff; we had a wonderful week;and thanks for the coffee every morning; see u soon;

8/10 Good

Judy, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in Morillon Grand Massif
Very nice clean hotel. Small pool which was clean and pleasant. The room was large and had a small kitchenette and fridge. This was great as it meant I could make tea and coffee, also make up sandwiches for my lunch. Very helpful staff and a quiet location. Car was useful, although there are some very good walks directly from the hotel. A nice location, did not try the resturants as it was november and they were closed, but there are a few within walking distance. You could walk to the lift office, but would not wish to do so carrying skis and boots!

10/10 Excellent

Ann, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Grand Massif - great night's sleep
Clean room, comfortable beds. Spacious, plenty of room for our needs - three adults. Friendly, cooperative staff. Only slight problem - bottom of bathroom door scraped along bathroom floor making it hard to open and close.