Exterior

Reviews of Sonesta Select Allentown Bethlehem Airport

3 out of 5
Sonesta Select Allentown Bethlehem Airport
2160 Motel Dr, Bethlehem, PA

Reviews

8.6

Excellent

Rating 10 - Excellent. 518 out of 1011 reviews" "
Rating 8 - Good. 302 out of 1011 reviews" "
Rating 6 - Okay. 110 out of 1011 reviews" "
Rating 4 - Poor. 54 out of 1011 reviews" "
Rating 2 - Terrible. 27 out of 1011 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
It’s a clean, safe hotel. Not fancy but very nice for a night
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Sandra, thank you for sharing your experience at Sonesta Select Allentown Bethlehem Airport. We're thrilled to know you found our hotel clean and safe, ensuring a comfortable stay for a night. We strive to maintain the highest standards, and your feedback is greatly appreciated. We hope to welcome you back should your travels bring you our way again.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Arthur, it's wonderful to hear that you had a satisfactory stay at Sonesta Select Allentown Bethlehem Airport. Our team is dedicated to providing the best experience for our guests. We hope to see you again soon for another pleasing stay.

6/10 Okay

Adrienne

Business traveller
Disliked: Amenities, property conditions & facilities
My main feedback about this site: you get what you pay for. Overall a very mediocre hotel but it was mostly clean and the bed was sleepable. I thought the $5 parking fee for parking in a practically empty parking lot was ridiculous.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Adrienne, we appreciate your feedback. Your remarks regarding the perceived standard of our hotel have been noted, and we're glad to hear that you found our facilities to be clean and the beds comfortable. In terms of the parking fee, we apply this to maintain and secure the parking area for our guests. We are continually striving to improve our guest experience, so your comments are valuable to us.

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient Wind Creek; clean and affordable
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 12, 2024
John, it's wonderful to see that you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport. We're thrilled to hear our close proximity to local attractions suited you well and you found our accommodations both neat and reasonably priced. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Robin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 11, 2024
Thank you for sharing your perfect rating with us, Robin!It's wonderful to see how much you appreciated your time at Sonesta Select Allentown Bethlehem Airport! We want everyone to feel right at home at Sonesta Select Allentown Bethlehem Airport. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Tricia

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 28, 2024
Tricia, it's wonderful to hear that your stay at Sonesta Select Allentown Bethlehem Airport was a success. We appreciate your high rating and hope to have the pleasure of serving you again in the future. Your satisfaction is our greatest reward.

10/10 Excellent

JANICE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space is very nice and clean. The only thing I didn’t like is they charge for parking. It wasn’t much but still. We’re in Bethlehem/Allentown for Christ’s sake.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 7, 2024
Janice, thank you for taking the time to review your stay at Sonesta Select Allentown Bethlehem Airport. We're delighted to hear that you found our premises appealing and spotless. We understand your concerns about the parking fee and assure you, it's in place purely to ensure exclusive and secure parking for our guests. We look forward to having you with us again soon.

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for local ski resort (Blue Mountain), 30 minute drive. Very clean and nice room to spend a couple of nights. One drawback is that they charge for parking which seems a little like a money grab ($5 a night) but other than that very good stay.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 28, 2024
Christopher, it's delightful to hear that the location of Sonesta Select Allentown Bethlehem Airport was convenient for your ski trip and you appreciated the cleanliness of your room. As for the parking, our fees align with local standards to maintain a secure and well-maintained parking area. We hope this minor aspect will not prevent you from staying with us again. We'd love to welcome you back for another pleasant stay.

10/10 Excellent

Kristin, Massapequ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always extremely pleasant and quick to help as needed
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Kristin, it warms our hearts to hear about your delightful experience at Sonesta Select Allentown Bethlehem Airport. It's fantastic to know that our team members' prompt and personable service added positivity to your stay. We eagerly await your next visit.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Workout room was outdated and no complementary coffee on the weekends. Also the $100 a room security was not expected since I had three rooms. We stay all over the east coast and this is an option that I didn’t expect
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
Bradley, we appreciate your feedback. We're sorry to hear of your disappointment with our fitness area and the lack of complimentary weekend coffee. We continuously strive to enhance our amenities based on guest suggestions. Your comments regarding the security deposit have been noted and we understand it can be surprising for guests who aren't familiar with this practice. While it may seem uncommon, it is quite prevalent in many cities. Your feedback is greatly appreciated and will be useful as we strive to improve our guest experiences at Sonesta Select Allentown Bethlehem Airport.

8/10 Good

Shakim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Shakim, thank you for rating your stay at Sonesta Select Allentown Bethlehem Airport. We're glad to learn that your experience was positive. Should you choose to share more details about your stay, it would greatly assist us in maintaining and improving our service. We look forward to your next visit.

8/10 Good

Pedro

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a fine stay here, wish they included a continental breakfast, otherwise I always enjoy my stay here.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Pedro, your comments about your stay at Sonesta Select Allentown Bethlehem Airport are greatly appreciated. It's heartening to hear that it's consistently an enjoyable experience for you. Regarding the breakfast suggestion, it has been noted, and we are always considering feedback as we strive to improve our guest experiences. We are looking forward to welcoming you back soon.

10/10 Excellent

Lyudmila, Staten Island

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and comfortable stayed. Nice lounge area and additional amenities. We stayed in a king bed room. Everything was new and clean, nice large TV with cable and comfortable temperature which can be controlled with the AC/heater. Friendly staff. Recommended!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
Lyudmila, thank you for your high praise for Sonesta Select Allentown Bethlehem Airport. We are elated to hear your stay was comfortable and clean, and that you appreciated the lounge area along with our extra facilities. We are also thrilled to know you found our team members friendly and our temperature controls easy to use. Your kind recommendation means a lot to us! We can't wait to welcome you back for another enjoyable stay.

2/10 Terrible

Shauna

Travelled with family, Travelled with pets
Liked: Cleanliness
We just checked into our room and were completely dumbfounded to discover a $82 pet fee on top of our rate. This was a completely hidden fee we were shocked to have to pay. They would not refund our room so we had no choice but to pay it. When a user inputs “pet friendly” that fee should be displayed in the booking cost. This room cost 2x as much as we were willing to pay.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Shauna, we recognize that our pet policy came as a surprise to you. Transparency in our policies especially related to additional fees is indeed important to us. We recommend checking directly with us before booking for any specific inquiries. While unfortunately, we could not adjust the pet fee, we hope that the rest of your stay was up to standards. Your feedback has been noted and we will strive to improve our communication for future guests.

10/10 Excellent

jerrod

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Jerrod, it's delightful to read that you'd choose to stay with us at Sonesta Select Allentown Bethlehem Airport once more. Thank you for sharing this with us and we anticipate welcoming you back in the future. Safe travels until then.

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Mariah, it's wonderful to hear that you had a fantastic time at Sonesta Select Allentown Bethlehem Airport. We value your feedback and look forward to serving your travel needs again in the future. Safe travels!

10/10 Excellent

Marilyn, St Petersburg

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 18, 2024
Marilyn, we appreciate your feedback regarding your recent stay at Sonesta Select Allentown Bethlehem Airport. It's fantastic to hear that everything went well during your visit. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 9, 2024
Sharon, thank you for your high rating of the Sonesta Select Allentown Bethlehem Airport. It's delightful to know that you enjoyed your stay with us. We appreciate your support and look forward to your return visit.

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room clean large tv screen had Showtime 3 channels staff was very nice however it was noisy due to RT 22
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 27, 2024
Glenn, we appreciate your valuable feedback. It's pleasing to know that you enjoyed the impeccable cleanliness of your room, our large television offerings including Showtime, and our friendly team members at Sonesta Select Allentown Bethlehem Airport. We're sorry that the external noise levels didn't meet your expectations. We continuously strive to meet the needs of our guests and we value your comments as they assist us in improving our services for future visits.

10/10 Excellent

James

Travelled with pets
Liked: Amenities, property conditions & facilities
People at the front desk were very helpful
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 25, 2024
James, we're elated to hear how accommodating our front desk team proved to be during your stay at Sonesta Select Allentown Bethlehem Airport. It's wonderful to know that their efforts added value to your experience. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Nice room - and it had a sofa
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 23, 2024
Michael, thank you for sharing your positive experience at Sonesta Select Allentown Bethlehem Airport. We're thrilled you found the room to your liking and appreciated the added comfort of a sofa. We hope to welcome you back in the future.

10/10 Excellent

Kristin, Massapequ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on Feb 19, 2024
Kristin, thank you for choosing to stay at Sonesta Select Allentown Bethlehem Airport. The team is delighted to know you had a flawless stay. It would be a pleasure to host you again when your travels bring you back to the area. Safe travels!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Very neat and clean.
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 15, 2024
Robert, we're thrilled to hear that your recent stay at Sonesta Select Allentown Bethlehem Airport met your expectations in terms of cleanliness and orderliness. We strive to maintain high standards of hygiene to ensure our guest's comfort. We sincerely appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

Ebony, Steilacoom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place! Worth the stay
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 13, 2024
Ebony, we're thrilled to hear that you have found great value in staying at Sonesta Select Allentown Bethlehem Airport. We strive to provide a fantastic experience, and your feedback is a testament to our efforts. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Ebony, Steilacoom

Stayed 6 nights in Dec 2023
Response from Customer Service on Jan 27, 2024
Thank you for the amazing rating, Ebony!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Sonesta Select Allentown Bethlehem Airport soon!Thanks again for leaving your feedback!

8/10 Good

REINHART

Liked: Cleanliness, staff & service
Wierd room layout
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Reinhart, thank you for providing your feedback. At Sonesta Select Allentown Bethlehem Airport, we aim to provide unique spaces for our guests and we understand that our room layout may not have met your exact preference. Rest assured, our team continually looks for ways to offer a comfortable and interesting experience for our guests. We hope to have the chance to better accommodate you in the future.

10/10 Excellent

Kristin, Massapequ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 31, 2024
Kristin, it's wonderful to see your 5-star rating for Sonesta Select Allentown Bethlehem Airport. We're delighted you had an exceptional stay. What a pleasure it would be to welcome you back!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 29, 2023
Kevin, it's wonderful to hear that you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport. We sincerely appreciate your rating and hope to welcome you back in the near future. Safe travels until then.

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 29, 2023
Thanks for sharing this perfect rating, Lucinda!We're thrilled to hear you enjoyed your stay at Sonesta Select Allentown Bethlehem Airport! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

ALFURQAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel for stay with family and kidsos
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 25, 2023
Alfurqan, it's wonderful to hear that the Sonesta Select Allentown Bethlehem Airport was an excellent choice for you and your family. We appreciate your positive feedback and look forward to hosting your family again in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Amenities, property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Richard, we're thrilled to know you had an enjoyable experience at Sonesta Select Allentown Bethlehem Airport. We appreciate your feedback and look forward to hosting you again in the future.

10/10 Excellent

Shai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quiet place
Fantastic place to stay. Close enough to everything but far enough to stay out of the hustle.
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Shai, it's wonderful to hear you appreciated Sonesta Select Allentown Bethlehem Airport's convenient yet peaceful location. We're glad you found it to be an excellent base for your travels. We look forward to welcoming you back for another wonderful stay.

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Unpleasant smelling room
Terrible smell in the room. A heavy perfume masking a horrible smell in the carpet. Will not stay here again.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 16, 2023
We regret to hear about the issue with the room aroma during your stay. We understand this created an unpleasant experience, and it's not the standard we aspire to maintain. We'll conscientiously address this concern and take the necessary steps to prevent such instances in the future. We hope to have another chance to provide a more enjoyable stay.

8/10 Good

Michael

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 14, 2023
Michael, thank you for staying with us at Sonesta Select Allentown Bethlehem Airport and giving us a positive rating. We hope your visit was pleasant and look forward to hosting you again soon.

8/10 Good

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Should be a self serve continental breakfast with unlimited coffee, tea, or juice. Front desk person was doing double duty.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 11, 2023
Jacqueline, thank you for sharing your thoughts with us. We're delighted to note your suggestion of a self-serve continental breakfast with unlimited beverages. We understand that our front desk colleague was attending to multiple tasks during your stay, and we strive to ensure our service always meets expectations. We are extremely pleased to have you as our guest and look forward to welcoming you back at Sonesta Select Allentown Bethlehem Airport.

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a WWE event in PPL Center. I found the hotel and room to be very nicely decorated. The bed was big and comfortable. The sofa part wasn’t that comfortable but it was cute and I didn’t need it anyway. Rooms are on smaller side but was just two of us so didn’t need more space. Huge tv on a swivel mount and a long entertainment center with a pull out desk and chair, and had a fridge and coffee maker inside the cabinet. The only issue for me was it didn’t accept my debit card which is an online bank. I get my direct deposit there because it’s two days early, but because it wasn’t Wells Fargo or PNC or any major bank, they wouldn’t use it. Luckily the person I was with used Wells Fargo so we can get the room still. Put a hold on the card though for incidental damage.
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Denise, thank you for choosing to stay at Sonesta Select Allentown Bethlehem Airport and taking the time to leave your lovely review. We're thrilled to hear you appreciated the tasteful decor of your room, the ample bed, and the state-of-the-art television and entertainment center. We regret to hear about your inconvenience with your debit card. We assure you our payment policy is in place to provide security for all our guests and we're glad your companion could assist with this requirement. We look forward to your next stay the next time you attend an event at the PPL Center.

8/10 Good

Henry

Travelled with group
Liked: Amenities
Clean and friendly staff
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 8, 2023
Henry, it's wonderful to learn that you appreciated the cleanliness of Sonesta Select Allentown Bethlehem Airport and found our team members affable during your stay. We strive to provide a welcoming atmosphere for our guests. We look forward to hosting you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Dan, it's truly wonderful to hear of your exceptional stay with us at Sonesta Select Allentown Bethlehem Airport. The team here is thrilled you had a memorable experience and we hope to see you again on your next visit.

10/10 Excellent

Marsell

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful room
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 23, 2023
Marsell, it's wonderful to hear that you appreciated the elegance of your room at Sonesta Select Allentown Bethlehem Airport. We aim to provide our guests with a comfortable and beautiful space and we're glad to note we hit the mark with you. We hope to have you with us again soon.

10/10 Excellent

faisal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like my stay very quite and safe
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Faisal, it's great to hear that during your stay at Sonesta Select Allentown Bethlehem Airport, you found peace and felt secure. We always aim to provide our guests with a tranquil and safe environment. We look forward to welcoming you back soon.

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for a few nights.
Room was clean. Temp control by thermostat was very nice and efficent. Bed was a bit hard than I like so not as comfoable for me but clean. Sliding window would not open and looks like the seal in the thermal glass was breached as it was stained inbetween the glass backing it hard to see through. Walls a little thin where I could hear our neighbors. But it was priced very low compared to other hotels in the area and high quality for the price. Id stay there gain.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 20, 2023
Dan, it's good to hear that you found your room at Sonesta Select Allentown Bethlehem Airport clean and enjoyed the effective temperature control. We are constantly working to improve and your feedback regarding the bed firmness, window clarity, and sound insulation is important to us. It's a delight to know that you found high value in our pricing compared to other hotels. We hope to have the opportunity to provide an even better experience on your next stay with us.

8/10 Good

Edgardo

Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 21, 2023
Edgardo, thank you for leaving a rating for your stay at Sonesta Select Allentown Bethlehem Airport. We're pleased to see you had a good experience with us. We hope to welcome you back again in the future for an even better visit.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 20, 2023
Emma, thank you for choosing Sonesta Select Allentown Bethlehem Airport for your stay. It's wonderful to know that you've enjoyed your experience. We appreciate your feedback and hope to have the pleasure of welcoming you back again soon!

6/10 Okay

Zaynab

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
My bathroom needed work on the tub. Hair was found in the shower curtain.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 17, 2023
Zaynab, your feedback is appreciated, and we apologize for any inconvenience you faced concerning the bathroom. Rest assured, cleanliness and maintenance are high priorities for us, and we'll be addressing your observations promptly. We would be elated to have the opportunity to deliver a superior experience on your next stay.

10/10 Excellent

Stephon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 14, 2023
Stephon, thank you for taking the time to rate Sonesta Select Allentown Bethlehem Airport. We're delighted that your stay was enjoyable. We eagerly await the opportunity to welcome you back for future stays.

6/10 Okay

Krystal

Liked: Staff & service
The first room had hair in the toilet, tub, and floor. There was stains on the bathroom floor. I was told that those stains cannot come out. I was switched to another room.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 12, 2023
Krystal, it's appreciated that you took the time to share your feedback. It's regrettable to hear about the cleanliness issues you faced during your stay. We maintain strict standards for our rooms and your experience indicates that we may need to revisit our policies. Being moved to a different room is not an ideal situation and we understand your frustration. Rest assured, we will address your feedback internally to prevent such shortcomings in the future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleanliness of the room
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 8, 2023
Thank you for the excellent review, Sharon!It's lovely you had such a pleasant experience at Sonesta Select Allentown Bethlehem Airport! We strive to offer top-notch service and comfort for all of our guests. We're happy you appreciated our clean accommodations so much. Our team takes great care to properly refresh all rooms and your praise lets us know we're succeeding!We look forward to hosting you again soon for another amazing experience!

4/10 Poor

Derrick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Clean. But no microwave in the room
Hotel was clean. No microwave in the room was big let down as I like to cook my own meals so we can heat and eat in our hotel room. It was a big inconvenience to have travel outside my hotel room to use a microwave.
Stayed 2 nights in Oct 2023
Response from Customer Service on Nov 8, 2023
Thank you for the feedback, Derrick.While it's great you enjoyed your time with us so much, we regret that our services didn't meet your expectations. We hold ourselves to a higher standard so we'll be sure to discuss your feedback with our team moving forward.We look forward to hosting you again soon for a more positive experience.

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff
Response from Customer Service on Nov 7, 2023
Jamie, we're thrilled to hear that you enjoyed the warm and welcoming team members at Sonesta Select Allentown Bethlehem Airport. Your kind words mean a great deal to us. Thank you for sharing your experience and we hope to welcome you back in the future.

8/10 Good

Sheila

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator broken so all luggage had to be carried upstairs & the front desk clerk were gracious enough to waive the parking fee they charge due to inconvenience of not having an elevator. Gee thanks!
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Sheila, we're glad to hear that our team members at Sonesta Select Allentown Bethlehem Airport were able to assist you amidst the unexpected mishap with the elevator. We continuously strive to deliver the utmost convenience and we appreciate your understanding of the situation. We're looking forward to your next visit and ensuring a seamless experience.