Down comforters, minibar, in-room safe, desk
Check availability

Reviews of Hotel Spa Porta Maris by Melia

4 out of 5
Hotel Spa Porta Maris by Melia
Plaza Puerta del Mar, 3, Alicante, Alicante

Reviews

8.6

Excellent

Rating 10 - Excellent. 458 out of 1000 reviews" "
Rating 8 - Good. 390 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

CORINNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely big room overlooking the Marina. Amazing views! Bed was very comfortable,and slept really well. Great Rainshower with constant hot water. The only negative was the food in the restaurant,very disappointing. Overall we really enjoyed our stay and would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Guest Experience Assistant on Apr 18, 2024
Dear Corinne, thank you for your review and for taking the time to write it! We're glad to hear that you enjoyed the stay with us and that you specially liked your room. We are sorry that we did not reached you expectations regarding your culinary experience. Nevertheless, we hope to have the pleasure of welcoming you back again soon for another wonderful experience! Warm Regards, Alessandra L. - Guest Experience Assistant

6/10 Okay

tara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rooms large and great views but the walls out on balcony looking over sea all peeling. Breakfast way too crowded, tables not cleaned, piles of plates on tables and no cutlery. Hot food was lukewarm and not a huge amount to choose from, eggs not cooked and scrambled egg tastes like rubber. When I complained I was told it was due to high amounts of people coming at one time which was unusual???? They had one waiter, bless him! Unacceptable for a 4 star hotel. Paid quite a bit extra per room for breakfast, which I def would not do again. Like I said rooms were lovely but extremely noisy when door open to balcony, and still heard quite a lot when closed, had to wear ear plugs!
Stayed 3 nights in Mar 2024
Response from Guest Experience Assistant on Apr 1, 2024
Dear Tara, first of all I would like to thank you for taking the time to send us your feedback.Regarding the crowdy breakfast, I would like to inform you that we inform our guest on several points in the hotel about the crowdiest and less crowdiest times for breakfast. As we know about this, we always put the corresponding amount of waiters. Nevertheless, I would like to apologize for the bad experience you had. We really hope that you will visit us again, so we can improve your experience.Kind regards,Alessandra L.

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was cold
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager on Mar 4, 2024
Thank you very much- Tina- for your review. We hope that you enjoyed your stay and we take note about your comments in order to improve hot food on breakfast. We we will be pleased to welcome you back. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful stay with a sitting room, bedroom, bathroom, separate wet room and 2 balconies!
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on Dec 19, 2023
Thank you for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Dec 2023
Response from Guest Experience Manager on Dec 19, 2023
Thank you for your review. We hope that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Carolina M.

8/10 Good

Søren

Stayed 2 nights in Nov 2023
Response from Guest Experience Manager on Dec 11, 2023
Thank you - Soren- for taking the time to share your positive feedback with us. We are happy to hear that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back again in the future and offer you an even better service. Thank you for choosing us! Kind regards, Carolina M.

10/10 Excellent

Richard

Stayed 1 night in Nov 2023
Response from Guest Experience Manager on Nov 22, 2023
Thank you- Richard- for your review. We are glad to know that you enjoyed an excelent experience and we will be pleased to welcome you back. Best regards,

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alicante visit
Easy check in spacious rooms
Stayed 1 night in Nov 2023
Response from Guest Experience Assistant on Nov 11, 2023
Thank you very much David for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcome you back. Best regards, Ana C.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Guest Experience Manager on Oct 24, 2023
Thank you very much- Justine- for your review. We are glad to know that you enjoyed your experience and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth checking out.
Amazing from start to finish, food fab, pool fab, staff great. In a convenient location & 15 mins from airport. Loved it!
Stayed 2 nights in Oct 2023
Response from Guest Experience Manager on Oct 18, 2023
Thank you- Claire- for your review. We are glad to know that you enjoyed a wonderful experience and we will be pleased to welcome you back. Best regards, Carolina M.

6/10 Okay

KAREN

Travelled with group
Liked: Amenities
Bathroom is not clean
Stayed 4 nights in Sep 2023
Response from Guest Experience Manager on Sep 19, 2023
Thank you very much- Karen- for your review. We regret your comments regarding the bathroom and we hope you enjoyed your experience with us. We will be pleased to welcome you back. Best regards, Carolina M.

10/10 Excellent

Vanessa, fort lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
The location is everything! Do yourself A favor and get sea view! Breakfast buffet was decent. We got upgraded to a JR suite which was amazing!!!! Didnt even see that one coming so thank you Miriam
Stayed 1 night in Sep 2023
Response from Guest Experience Manager on Sep 19, 2023
Thank you very much- Vanessa- for your review. We are happy to know that you enjoyed your upgrade to a junior suite and we will be pleased to welcome you back. Best regards, Carolina M.

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Fine as a base.
I really struggle to see how this hotel qualifies as a 4*. From the 70’s style lobby through a rusty entrance, the strange scent of ammonia and throughout the downstairs area it all just feels really, tired. The check in staff were nice enough, the cleaning and restaurant staff were lovely and the room is fine, huge bed and smart TV, decent minibar and snacks, but if you choose a port view I’d say you need to be on floor 5 and above to actually see anything. The bathroom was clean but old and grubby grout etc. but the very worst thing was how thin the ceilings were - our second morning I could hear the room above being cleaned/ chatting as if I was in there with them. The bar has a lovely view of the sea and if you’re just using it to sleep here there then have breakfast - fits the bill.
Stayed 3 nights in Aug 2023
Response from Guest Experience Manager on Sep 10, 2023
Thank you very much for sharing your comments after your experience with us. We regret that you did not liked your experience and we take note about your comments in order to improve the building. We hope that you could enjoy our services and attention and this will be a reason to return. Sincerely, Carolina M.

8/10 Good

ANNALEE, Breslau

Stayed 4 nights in Aug 2023
Response from Guest Experience Manager on Sep 19, 2023
Thank you very much- Annalee- for your review. We are happy to know that you enjoyed your experience and we will be pleased to welcome you back. Best regards, Carolina M.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Trip
We had a wonderful stay. The hotel staff was very nice and accommodating. We took the Wellness Spa offer during checkin. The food was great and they went out of their way to make my husband so e Paella, which is normally not on the menu. The location to the beach and boardwalk is a plus….
Seafood Paella
Leek soup
View from the balcony
Bathroom
Stayed 2 nights in Aug 2023
Response from Guest Experience Manager on Aug 28, 2023
Thank you very much- Yvonne- for your detailed review after your stay with us. We are glad to know that you enjoyed a wonderful experience for such a special occasion for both your and we will be pleased to welcoming you back. Thank you for choosing and recommending our services.

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience Manager on Aug 27, 2023
Thanks for your review- Asley. We are glad to know that you enjoyed your experience. It will be a pleasure to receive you again. Sincerely, Carolina M.

2/10 Terrible

Shirley

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The AC never worked in our room and it was 95plus degrees outside. Asked multiple times to get it fixed and they never were able to fix it.
Stayed 2 nights in Jul 2023
Response from Guest Experience Manager on Jul 18, 2023
Thank you- Shirley- for your review. We regret that we could not accomplished your expectations regarding the temperature in the room and we regret that you did not enjoy your experience. We hope you can give us a second chance to assure you a wonderful experience with us. Best regards,

8/10 Good

Claire

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Jul 2023
Response from Guest Experience Manager on Jul 18, 2023
Thank you- Claire- for sharing your opinion. We are glad to know that you enjoyed your experience and we will be pleased to welcoming you back. Best regards,

6/10 Okay

Gilles

Liked: Cleanliness, staff & service
Hotel needs serious renovation. Not up to standards anymore, especially not for a 4 star hotel.
Stayed 2 nights in Jun 2023
Response from Guest Experience Manager on Jun 27, 2023
Thank you very much- Gilles- for your review. We hope you enjoyed your experience and our service despite your suggestions regarding the building and we will be pleased to welcoming you back. We hope to see you again soon. Best regards, Carolina M.

10/10 Excellent

Luisa

Stayed 1 night in Jun 2023
Response from Guest Experience Manager on Jul 18, 2023
Muchas gracias- Luisa- por su reseña. Nos alegra saber que disfrutó de su experiencia. Será un placer recibirle de nuevo.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay!
The hotel was in the perfect location and convenient to the things we wanted to see. They had one of the best breakfast buffets I’ve seen across Europe; worth every Euro!
Stayed 2 nights in Jun 2023
Response from Guest Experience Manager on Jun 8, 2023
Thank you very much- Jorge- for your review. We are glad to now that you enjoyed your experience and appreciate so much our breakfast and we hope to welcoming you back soon. Best regards, Carolina M.

8/10 Good

Belkys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast, friendly staff and nice bed, the have to improve the walking shower is the only thing that I didn’t like too much water came out, the rest was excellent.
Stayed 7 nights in May 2023
Response from Guest Experience Manager on May 19, 2023
Thank you very much - Belkys - for sharing your opinion. We hope you enjoy your stay, we take note of your comments to improve and we hope to welcome you again very soon. Sincerely, Carolina M.

10/10 Excellent

Manjit

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, beach and good breakfast buffet
Stayed 1 night in Apr 2023
Response from Guest Experience Manager on May 5, 2023
Thank you for sharing your opinion after your stay with us. We are glad to know that you have enjoyed your stay and we will be pleased to welcoming you back.

8/10 Good

Gail

Stayed 2 nights in Apr 2023
Response from Guest Experience Manager on May 23, 2023
Thank you very much- Gail- for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you back. Best regards,

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to everything but far away for peace
Beautiful location Excellent customer service Views !!!
Stayed 1 night in Apr 2023
Response from Guest Experience Manager on May 2, 2023
Thank you very much- Virginia- for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you back soon. Best regards,

8/10 Good

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was very good. I didn’t like the idea of segregating the pool for suites only . There was a festival on the pier which was fantastic but very noisy till 5 am two nights with extremely loud music but that’s not hotels fault . Extremely nice staff in all areas
Stayed 6 nights in Mar 2023
Response from Guest Experience Manager on Apr 10, 2023
Thank you very much - Fiona- for your review. We hope you enjoyed your experience and we remain at your disposal for a next visit. Thank you for your kind words regarding the staff. We we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Amazing stay. Great hotel in the best location, right by the sea. We loved our balcony and the view. Breakfast was top; more than enough options. We paid 3 euros 50 to get the airport bus from the airport, so super easy and cheap to get to. A short stroll into town and restaurants. Oh we will be back.
Stayed 3 nights in Mar 2023
Response from Guest Experience Manager on Apr 4, 2023
Thank you so much Jason for your review. We are delighted to know that you enjoyed your stay. We hope to welcome you soon. Thank you for choosing our services. Kind regards, Carolina M.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful area with plenty of amenities either in the hotel or within walking distance.
Response from Guest Experience Manager on Mar 17, 2023
Thank you- Victoria- for your review. We are glad that you enjoyed your stay and we will be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Victoria

Stayed 1 night in Mar 2023
Response from Guest Experience Manager on Apr 8, 2023
Thank you -Victoria- for your review. We are glad to know that you liked your experience and we will be pleased to see you back. Best regards, Carolina M.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing. Staff very helpful. Breakfast was great. Great location. We loved it. Even after Expedia customer service went out of their way to annoy us and tried to ruin our vacation.
Stayed 4 nights in Mar 2023
Response from Guest Experience Manager on Mar 13, 2023
Thank you very much-Howard- for your comments. We are glad to know that he enjoyed the location, our attention and the variety and quality of the breakfast. We hope to see you back soon. Sincerely, Carolina M.

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit more attention could be paid to the cleanliness as there were areas of slight mould in various area of the bathroom and some drinks marks left on the bedside cabinet. Other than that, the views from our sea view room were spectacular. The area was lovely based right in the middle of the beach and the port. Staff were very welcoming and attentive. One thing I did notice was the noise. The walls of the rooms are really thin and you can here everything by from the room next door or people in the hallway.
Stayed 4 nights in Mar 2023
Response from Guest Experience Manager on Mar 8, 2023
Thank you very much- Laura- for your review. We are glad to know that you enjoyed your stay and we appreciate your kind words regarding the staff. We take note about your comments to improve and we hope they will not disuade you to return. We wil be pleased to welcoming you back. Best regards, Carolina M.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice but no upgrade offered with gold status
Stayed 3 nights in Mar 2023
Response from Guest Experience Manager on Mar 8, 2023
Thank you very much- Adriana for your review. We are glad to know that you enjoyed your stay and we will be pleased to welcoming you back. Please, let me to clarify that for an upgrade with gold status in our hotel group you must book in our own website. Best regards, Carolina M.

6/10 Okay

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but the spa is extra
Good hotel, convenient location, clean tidy room. Breakfast was great and the staff were helpful. My only criticism is around the spa, in that, it was an additional 25 euros to use and I don’t believe this was made explicitly clear when I booked. The spa is great
Stayed 1 night in Feb 2023
Response from Guest Experience Manager on Feb 7, 2023
Dear Jon, thank you for sharing your opinion after your stay with us. We are glad to know that you liked hotel, situation, room and brakfast and we appreciate your kind words regarding the staff. We are happy to know that you enjoyed of a relaxing spa experience and we regret that you expected to be included. We will check the information that our booking partners offer regarding this service and we will be pleased to welcoming you back. Best regards, Carolina M.(Guest Experience Manager)

2/10 Terrible

dharminder

Stayed 1 night in Jan 2023
Response from Guest Experience Manager on Feb 4, 2023
Thank you for your review- Dharminder. We regret that we could not achieve your expectations and we remain at your disposal in the Guest Experience Department if you want to add us some information about your experience in order to improve. We will be pleased to welcoming you back.

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023
Response from Guest Experience Manager on Jan 24, 2023
Thank you very much- Andy- for your review. We are glad to know that you enjoyed your stay and we remain at your disposal for the next visit. We hope to see you again soon.

10/10 Excellent

Edward

Stayed 1 night in Jan 2023
Response from Guest Experience Manager on Jan 24, 2023
Thank you very much- Edward- for your review. We are glad to know that you enjoyed your stay and we remain at your disposal for the next visit. We hope to see you again soon.

8/10 Good

Barbara

Stayed 2 nights in Dec 2022
Response from Guest Experience Manager on Dec 20, 2022
Thank you very much- Barbara- for your review. We are glad to know that your enjoyed your stay and we wil be pleased to welcoming you back. Best regards.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back soon
Great position by the harbour Lots of bars nearby and the beach Lovely helpful staff We'll be back soon
Stayed 4 nights in Nov 2022
Response from María Jesús M. (Guest Experience Assistant) on Nov 27, 2022
Dear Patrick, Thank you so much for rating our establishment. We are glad to know that you enjoyed your stay and that you liked the hotel services. Thank you for choosing and recommending us. We hope to welcome you back again soon. Best regards,

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel, excellent location.
This is our second stay at the Spa Porta Maris and I'm sure we will be back. The location by the harbour with wonderful views of the marina and out to sea are hard to beat. It is also very convenient for the beach and the bars and restaurants. All this and it is still only a ten minute walk to the main shopping centre. The best thing of all are the ever helpful friendly staff who always do everything they can to ensure your stay is enjoyable and hassle free. I must also give a special mention to the cleaning staff; every area of the hotel is spotless and the room cleaniness is the best I have experienced anywhere in the world. The hotel sets itself a very high standard and the staff make it happen. Thank you for another wonderful stay.
Stayed 2 nights in Oct 2022
Response from María Jesús M. (Guest Experience Assistant) on Oct 26, 2022
Dear Nicholas, Thank you so much for your punctuation and comments. We are glad that you enjoyed of a second excellent stay at the hotel. It is a pleasure to know that you loved our helpful and friendly staff service. We will communicate your words to every department. Thank you for choosing and recommending our services one more time. It will be a pleasure to welcome you back a third time. Do not hesitate to contact us for anything you may need.Best regards,

10/10 Excellent

John

Stayed 4 nights in Sep 2022
Response from María Jesús M. (Guest Experience Assistant) on Oct 20, 2022
Dear Mr. John, Thank you so much for rating our establishment. We are glad that you had an excellent stay at the hotel. Thank you for recommending our services. We hope to welcome you back again. Best regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with lovely rooms, with a fantastic breakfast and very friendly and helpful staff
Stayed 3 nights in Oct 2022
Response from María Jesús M. (Guest Experience Assistant) on Oct 14, 2022
Dear Paul, Thank you so much for rating our services and for your comments. We are glad that you enjoyed your stay and that you liked the rooms, breakfast and our staff. We hope to welcome you back soon. Best regards,

10/10 Excellent

philipa

Stayed 11 nights in Sep 2022
Response from Guest Experience Manager on Jun 12, 2023
Thank you very much- Philippa- for your review. We are pleased to know that you enjoyed your experience and we look forward to welcoming you back soon. Best regards, Carolina M. (Guest Experience Manager)

8/10 Good

katie

Stayed 1 night in Sep 2022
Response from María Jesús M. (Guest Experience Assistant) on Oct 3, 2022
Dear guest, Thank you so much for your punctuation. We are glad that you enjoyed of a fantastic stay at the hotel. We will be pleased to welcome you back again soon. Best regards,

10/10 Excellent

Conor

Stayed 2 nights in Sep 2022
Response from María Jesús M. (Guest Experience Assistant) on Sep 24, 2022
Dear Conor, Thank you so much for your punctuation. We are glad that you enjoyed your stay. We hope to welcome you back again soon. Best regards,

8/10 Good

Hamish, Christchurch

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Nice property and great location for beach and all that Alicante has to offer. For price, slightly over valued but still a good option.
Stayed 1 night in Aug 2022
Response from María Jesús M. (Guest Experience Assistant) on Sep 2, 2022
Dear Hamish, Thank you so much for your comments.We are glad that you enjoyed your stay and that you liked the location of the hotel. It will be a pleasure to welcome you back. Best regards,

10/10 Excellent

Kerry

Stayed 6 nights in Aug 2022
Response from María Jesús M. (Guest Experience Assistant) on Aug 27, 2022
Dear Kerry, Thank you so much for your punctuation. We are glad that you enjoyed a fantastic stay with us. We hope to welcoming you back again. Best regards,

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2022
Response from María Jesús M. (Guest Experience Assistant) on Aug 27, 2022
Dear Andrew, Thank you so much for your punctuation. We are glad that you enjoyed a fantastic stay with us. We hope to welcoming you back again. Best regards,

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could not fault the hotel , and we will stay here again when we visit. The food was fantastic the staff friendly, the cleanliness was impeccable.
Stayed 5 nights in Aug 2022
Response from María Jesús M. (Guest Experience Assistant) on Aug 14, 2022
Dear Tanya, Thank you so much for your comments. It is a pleasure for us to know that you enjoyed your stay and that you liked the food and our friendly staff. We hope to welcome you back again soon. Kind regards,

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel very close to the beach and decent restaurants.
Stayed 1 night in Jul 2022
Response from Guest Experience Manager on Aug 1, 2022
Thank you for your review. We hope to welcoming you again soon.

10/10 Excellent

Errol

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Guest Experience Manager on Jun 12, 2023
Thank you very much- Errol- for your review. We are pleased to know that you enjoyed your experience and we look forward to welcoming you back soon. Best regards, Carolina M.