Seasonal outdoor pool, pool umbrellas, sun loungers

Reviews of Apartamentos Europa House Sun Beach

3 out of 5
Apartamentos Europa House Sun Beach
Avd. del puerto nº3, Guardamar del Segura, Alicante

Reviews

7.4

Good

Rating 10 - Excellent. 36 out of 219 reviews" "
Rating 8 - Good. 104 out of 219 reviews" "
Rating 6 - Okay. 52 out of 219 reviews" "
Rating 4 - Poor. 16 out of 219 reviews" "
Rating 2 - Terrible. 11 out of 219 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

STUART

Liked: Cleanliness, room comfort
Good Honest Value
I had a good experience in this hotel, its very relaxed & worth the low price that I paid, I would definitely stay here again
Stayed 2 nights in Feb 2023

8/10 Good

Norbert

Travelled with family
Liked: Cleanliness, room comfort
Castle view in Guardamar
Nice near-beach medium rise property, clean apartments, large pool, ample parking, very helpful reception staff (graciously modified our arrival date twice!) Our 2-night stay was at the beginning of the low(er) season, so on-premises restaurant and club were closed. Adjacent grocery store open and in-town restaurants just a few minutes away. Property could use some remodeling as it looks a bit past its prime, which can be compensated by the excellent nightly rate.
Stayed 2 nights in Sep 2022

2/10 Terrible

Richard

Travelled with group
Disliked: Cleanliness, room comfort
Disaster
I've stayed at this hotel a couple of times never again the apartment was dirty and the swimming pool was also uncleaned and the air-conditioning wasn't working in the apartment never again
Stayed 7 nights in Jun 2022

8/10 Good

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Very quite town 5. Minutes away
Stayed 3 nights in Jun 2022

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
great pool the biggest and big apartment
Stayed 1 night in May 2022
Response from Europa House Sun Beach on May 24, 2022
Thank you very much Daniel from the whole team, we look forward to seeing you again!

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, room comfort
Great family hotel
Really nice family hotel. I’m sure after covid when more people are using it that it will be even better. Rooms are massive with everything you need
Stayed 3 nights in Sep 2021

6/10 Okay

Paulina

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Lovely staff and spacious apartment, however the condition really poor and not clean.
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
3rd time here, bulding really starting to show it is not looked after by owners, feel bad dor staff who try very hard to make you happy
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 14 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from recepcion on Aug 21, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Jaymar, Uk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property is good, clean, good value for money. But adding almost 6 euro per person for breakfast is not worth it. When we went 2 years ago breakfast is buffet so you don’t have to wait to be served. Sometimes you will wait for almost 30 mins. Just for a cup of coffee or a glass of juice and bread which if you will not request it will be served cold and a bit hard. But overall it was pretty good stay and the children enjoyed it especially the program every friday and saturday night.
Stayed 8 nights in Jul 2019
Response from recepcion on Aug 21, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value.
The facilities were basic but good for the price. Very happy with our stay.
Stayed 2 nights in Jul 2019
Response from recepcion on Aug 21, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly reception was great and breakfast was continental which suited us would go back
Stayed 7 nights in May 2019
Response from Departamento de Recepción on May 29, 2019
Thank you very much, we hope you visit us again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of checking in, plenty of parking some communal areas in need of a freshen up but room ok.
Stayed 3 nights in Apr 2019
Response from Departamento de Recepción on May 29, 2019
Thank you very much, we hope to see you again on your next visit to Guardamar

6/10 Okay

Verified traveller

Disliked: Room comfort
Miles from any where
Spent 24hours without running water and toilet facilities in our appartment, no warning, just a note posted next to the lifts. The whole place just needed some TLC
Stayed 7 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Europa SunBeach Hotel
This hotel was extremely clean and was approx 30 mins from alicante airport. So super easy to organise transfers to and from. The hotel itself was equipped with a pool perfect for all individuals and groups and also a bar nearby which was great for snacks. However, the restaurant at the hotel did not appear to be in use nor did the crazy golf despite being listed online.The location of the hotel is approx 25 minutes by foot to the nearest town and only 5 minutes from the local supermarket which is very handy. However it is important to note that for young families or individuals with health conditions this is quite a walk and so a car/taxi may be more appropriate. One of the only downsides to the hotel were the abrupt nature of some of the front desk staff who struggled with English, this made tasks like towel replacements and enquiries much more difficult. Despite this, there were equally some lovely staff who made our stay extremely enjoyable. Would 100% recommend.
Stayed 4 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Apartment complex on edge of town
Having seen the reviews on here, and how polar they were, after a bit of an anxious journey out we were pleased with what we got. It's good value for money, but for that you have to accept things like taking rubbish out yourself and deposits for electrical items. The towel change over really wasn't as traumatic as some on here make it feel. And we were travelling with 3 young kids, so we got through them. The place is a little tired in places, but generally speaking it's clean and tidy. Staff are helpful and communicate very well.
Stayed 11 nights in May 2018
Response from Abdel recepcion on Aug 6, 2018
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic but perfect for a relaxed stay
Very basic but more than what could be expected for the price. Comfortable bed and lovely balcony.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
We have stayed here several times will come again a good base for traveling around easy parking friendly staff rooms ok clean.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Ok stay
Room was clean. Would have been good to have had a sunny balcony. Bed was ok but could have been a bit more comfortable. Staff were polite and friendly. Pool area was good. Cleanliness of stairways could have been better, rubbish was on stairs for whole 8 days we were there.
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired
The hotel is in a good location but is in need of some refurbishment. It is looking very tired. Lovely pool with some new sun beds. Very basic apartments and generally felt grubby. This was the third time of staying here so knew what extras to bring but probably won't return.
Stayed 7 nights in Sep 2017

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities
No problem cheap and cheerfully we were visiting at the end of the season.
Stayed 4 nights in Sep 2017

8/10 Good

Linda

Liked: Cleanliness, staff & service
Pleasant stay.
Clean and perfectly fine for a base to explore the area. Staff always friendly and happy and they made up for the basic accommodation. Would stay here again any day.
Stayed 5 nights in Sep 2017

6/10 Okay

Henri, Scotland

Average hotel
Basic facilities. Deposit required for kettle, hairdryer, toaster and iron. Had to return used towels to reception and collect clean ones. No maid to clean room.
Stayed 5 nights in Sep 2017

8/10 Good

Abdul, London

Liked: Room comfort
Good time off..
Too time if you are planning a short term holiday you should go to Alicante..
Stayed 5 nights in Aug 2017

4/10 Poor

emma, kent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could be so much better.
Run down facilities . Rude staff and unhelpful receptionist. Most uncomfortable beds ever. Not that clean. And terrible poolside bar. With some improvements could be so much better. As it is I would never recommend it.
Stayed 4 nights in Aug 2017

6/10 Okay

Verified traveller

You get what you pay for!
For a low cost budget hotel it fits the bill, would never say any aspect of it is better than ok, but we've stayed in far worse that have cost a lot more, hence the above title.
Stayed 3 nights in Aug 2017

8/10 Good

mohamed taha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Irene, Bournemouth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't go there
Appalling experience as my room was infested with bed bugs. I was bitten completely from top to bottom and when I realised what it was the staff moved me from my room, confiscated all my clothes and luggage etc. to fumigate. I was left with no clothes for 2 days and could not go out then the cream for the bites also meant I could not go in the sun. On top of that the pool which was not completely clear when I arrived became worse by the day and that had to shut until some contractors came and sorted it out. It is a shame as the apartments are well appointed but there is no visible management and very little care on cleaning etc. Wish I had stayed at home in Bournemouth.
Stayed 14 nights in Jun 2017
Response from RECEPCION on Jun 29, 2017
SENTIMOS ENORMEMENTE LAS MOLESTIAS CAUSADAS TOMAREMOS MEDIDAS Y ESTAS NO SE VOLVERÁN A PRODUCIR

6/10 Okay

steve, england

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Hotel was OK for what we required
We stayed at this hotel while searching for a property to purchase. The room was more of an apartment with 2 double bedrooms and large living room with kitchen. The place was lovely and clean with comfortable beds, however we only had the sun for the last hour of the day. The kitchen was not very well equipped so it was difficult to prepare meals but we did manage. The area outside could do with a good makeover but there where sunbeds to use around the empty pool.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient self catering apartments
Great stay! Room (2409) up to date and spacious. No hairdryer or kettle in room but reception will supply. Also required wine glasses and extra pillows which were supplied immediately. Reception staff most helpful. I intend to return in 2017 and will ask for my old room. Bought a bread knife to make sandwiches for journey home. Hope it's still there when I return. 2Km from beach

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
ok clean
Self catering, clean appartment. Had to ask for clean towels and sheets after a week. In a good position for cafes bars etc in the town. Pool was very clean, due to out of season pool bar was not always open. But all in all a good hotel.

4/10 Poor

cath, wirral

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a hotel
First thing to point out is that the location is on the fringe of guardamar. It's a 20 minute walk to the centre. You can not get taxis for 5 people, only 4. This hotel is noisy it looks out onto a motorway, so whilst the sunsets are beautiful the noise from the traffic is not. Receptionist unhelpful. No maps of the local area or local facilities.I had to ask for a kettle and a toaster on day 2. I had to ask for bedding to be changed and for new towels on day 5. I had to ask for toilet roll. 5 hours later. Not done still waiting. Only when l complained this was done. Note you have to take your own rubbish out. Maids do not enter your room. Swimming pool was dirty but was cleaned towards the end of the holiday. Generally the place is Run down. Staff look unhappy. Not relaxing at all. Stayed August 2016. Never again.

6/10 Okay

Linda, Knutsford

Liked: Cleanliness, room comfort
Disliked: Staff & service
service slow, hotel close to main road, not many occupants for June hols. 20 min walk to town centre and beach.

8/10 Good

Juraj

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Christine, Port St. Lucie

Liked: Staff & service
Disliked: Cleanliness
Hotel was okay for the money, but wouldn't stay there again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel .The bar prices very good . Would definitely recommend this hotel

10/10 Excellent

julian, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and hotel in
Overnite stop , pleasant surprise his excellent hotel was , try it

8/10 Good

suzanne, Kent uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the 5 the time we have stayed at sun beach. Will definitely stay agin good value for money, staff very helpful especially Pila

8/10 Good

allison, hampshire england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap base to visit guardamar
Great value. Room clean. Reception staff lovely. Only downside is no kettle wine glasses etc if u r self catering but plenty of places to eat nearby anyway. Wok Chinese all u can eat just over the road which is brill. Free parking. Would recommend a car but u can walk into town and to beach but 20 min or so walk.

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel good if you have a car or don't mind walking a mile to the beach then back and then another mile into town centre for evening walk/food then back Hotel staff lovely but not always able to find them. Bed rock hard, sofa bed awkward as it slopes !

8/10 Good

Shirley, Uk

Liked: Cleanliness, staff & service
Very nice, large rooms and very clean. No daily cleaning service included but we were only there for 4 nights so not a problem. Also no kettle in room. Overall we enjoyed our stay and would definitely use again in future.

10/10 Excellent

Shirley, Kidderminster

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our stay & we found everything we needed close by and would recommend and stay again

6/10 Okay

mary, Scotland

Liked: Cleanliness, property conditions & facilities, room comfort
Great self catering
This is an apartment hotel. The rooms are large and bright,with balconies looking over the pool or the river to the sea. It has fridge freezer enough dishes and cutlery a micro wave and ceramic hob. An easy walk into town but a little longer to front and beach.

4/10 Poor

Dave, Brentwood

Disliked: Staff & service, property conditions & facilities
Could be better
This apartment/hotel has a nice pool area in a town that has beautiful beaches, the apartment was spacious and clean. Each apartment has a large balcony area. However there are issues that need addressing, poor customer service, lighting in the hallways to the apartment, there is lighting when leaving the lift but none when leaving the apartment, this is not a secure hotel and for me this was a personal safety issue. The place is looking tired and could do with some general maintenance. Tiles missing from parts of the pool, broken plant pots in the pool area and damaged sun loungers. There are kitchen facilities which for me were not fit for purpose. No kettle or coffee makers, no wine glasses, no spatula for the tiny frying pan. The Gym was closed as there was a course in the adjoining room. Restaurant and Spa are closed. The hotel is some distance to the beach, which I knew and was not an issue. There is free wi fi in the public area and laundry facilities in one of the blocks. Parking is free.

8/10 Good

Gemma, Brighton, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxed hotel - not touristy!
A great hotel with a good pool, in a lovely town. Not very touristy, which made for a very relaxing and chilled out holiday! Check in starts at 3pm and not closes at 3pm as stated on the Expedia information we recieved and so we arrived at the hotel at about midday hoping to check straight in, but we had to wait, but it was fine as the hotel were happy to store our luggage and we just sat at the bar and had something to eat and drink, but if we had known we may have got a later flight. So Expedia need to amend their information. A little more evening entertainment, or even just more music for dancing at the bar would be a real benefit to the hotel. The hotel has a gym, for which they have changing rooms, but these are out of use, which is a shame as this would be such an easy and convenient feature that they could offer to hotel guests that have got flights later than the check out time. Tip - brush up on your Spanish before you go as you might need it in this smaller, non-tourist town.

8/10 Good

Steve & Alison, TQ2 Torquay

Liked: Staff & service, property conditions & facilities, room comfort
Good Location
We arrived very late and was greeted politely and check in was painless. the room was spacious and everything we needed was there. overall it was a lovely hotel for the price and would stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As above
Will return, as above,not a lot more other then we will return