Private beach nearby, white sand, sun loungers, beach umbrellas
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Reviews of Pine Cliffs Residence, a Luxury Collection Resort, Algarve

5 out of 5
Pine Cliffs Residence, a Luxury Collection Resort, Algarve
Praia Da Falésia, Pinhal do Concelho, Albufeira

Reviews

9.4

Exceptional

Rating 10 - Excellent. 123 out of 158 reviews" "
Rating 8 - Good. 25 out of 158 reviews" "
Rating 6 - Okay. 5 out of 158 reviews" "
Rating 4 - Poor. 3 out of 158 reviews" "
Rating 2 - Terrible. 2 out of 158 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Balraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great relaxing place to stay, with the family.
Stayed 7 nights in Feb 2024

6/10 Okay

Jenny

Stayed 2 nights in Jan 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place!
Lovely place! Amazing to stay at the Pine Cliffs.
Stayed 2 nights in Dec 2023

8/10 Good

Christopher Huntly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food on resort is very over priced
Stayed 4 nights in Sep 2023

8/10 Good

lucy

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place for a family vacation:
Stayed 6 nights in Jul 2023

10/10 Excellent

Kevin E

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautifully maintained and the staff was very friendly and helpful. Excellent dining on property as well.
Stayed 6 nights in May 2023

10/10 Excellent

Andrew

Stayed 7 nights in May 2023

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pine Cliffs - ⭐️⭐️⭐️⭐️⭐️
Absolutely wonderful stay at Pine Cliffs. I travel a lot with work and stay in many hotels. Hands down, Pine Cliffs is one of the best resorts I’ve stayed in. The most amazing and helpful staff that make the whole family feel welcome. Their focus on the children is incredible, with our son being welcomed by name, high fives and a hug each morning at breakfast. The resort offers something for everyone in the family. Plenty of entertainment for Children, quiet areas for Mum and Dad. Great food, stunning views and a brilliant shuttle service to make getting around with a group so much easier. We will be back for sure!
Stayed 5 nights in May 2023

10/10 Excellent

ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2023

8/10 Good

Marvyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the rooms perfect for families but terrifyingly expensive to dine there. Cheaper to uber to an expensive restaurant and uber back than dine on site.
Stayed 4 nights in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023

10/10 Excellent

Arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience

8/10 Good

Amardeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort, very clean and staff are helpful.
Stayed 5 nights in Aug 2022

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

10/10 Excellent

MARCELO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really, really GREAT!
Amazing experience with superior services. Pine Cliffs Resort facilities are really impressive
Stayed 6 nights in Aug 2021

10/10 Excellent

Laurence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience! Everything was perfect despite COVID-19. Highly recommended!
Stayed 7 nights in Aug 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
A fantastic family resort, the grounds were spectacular probably the best we have seen. Handy access to the ocean, magnificent sunsets. Quiet resort, very relaxing. Hotel Service excellent. We had a wonderful stay. Also great amenities if you play golf, tennis or cycle. Hotel restaurants a little pricier but they are handy. There are other restaurants outside the resort that are close by if you are looking for more price competitive meals. Would definitely come back.
Stayed 10 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2019

4/10 Poor

Dani

Travelled with family
Liked: Room comfort
Disliked: Staff & service
Needs improvement.
Disappointing resort. Not 5 star as advertised. Service is poor and impersonal. Everything costs exorbitant amounts eg cup of nespresso 3.50€, chocolate milkshake 8€, hire of tennis/Padel court for 1hr 45€. Buffet food is terrible and costs 120+€ for 2 adults and 2 kids. The management needs to up their game significantly. At present the run a 3 star resort at best.
Stayed 12 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

10/10 Excellent

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family luxury at its best
Fantastic luxury resort fit for the family with something for everyone. Lots of pools to choose from and of course the breath taking beach with views in all angles. The buffet style meals were great for the kids and they could pick exactly what they wanted. We didn’t stay in main hotel but we stayed in one of the 2 bedroom villas with full kitchen and family room and the shuttle service was great. We will definitely go back and stay even longer. Overall impeccable grounds and beautifully maintained.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The check in was really long, and my girlfriend have to wait 4 hours in the lobby, arrived at 3PM check in at 7PM, they said the room was not ready, more disappointed was at 11h30PM was a man inside our bathroom inside the room, we said was a mistake... was very uncomfortable and feel unsecured
Stayed 1 night in Jun 2019
Response from pinecliffsresidence on Jul 15, 2019
Dear guest, thank you for your valuable feedback. We apologize for the inconvenience during your check-in time as this is not an usual check-in experience we provide for our guests. Be assured that we are working to improve our services to provide the best experience from beginning to end. Best regards!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation The venue, services and staff were exceptional The only problem was that we stayed for such a short period of time !!!
Stayed 4 nights in Jun 2019
Response from pinecliffsresidence on Jul 15, 2019
Thank you for providing us your valuable feedback. We are glad to learn about your pleasant stay and we hope to see you soon for some extra days here. Best regards!

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Very clean and well organised apartment with kitchen attached. Spacious rooms en-suite and felt luxurious. Very helpful staff and would fully recommend. Beautiful beach.
Stayed 4 nights in Apr 2019
Response from pinecliffsresidence on May 8, 2019
Thank you for your valuable feedback. Best regards!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location which has been well utilised. Property is well maintained. The staff are great. Food is good. Can’t really fault anything. Stayed in 5* different parts of the world, and Pine Cliffs has not disappointed.
Stayed 4 nights in Apr 2019
Response from pinecliffsresidence on May 8, 2019
Thank you for your lovely feedback. We are glad to learn you had a pleasant stay in our Resort. Best regards!

10/10 Excellent

Charles, Arusha, TZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice facilities and access to the beach. We greatly appreciated the playground area for our daughter, and used the gym extensively. The resort is rather large and it can initially be difficult to find the way around. We did not know to go to the hotel to check in during the winter season, so got lost for a while...
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The resort is gorgeous but the area is nothing special. Albufeira is pretty run down full of the classic low quality English pub and sports bar type of entertainment, cheap and dingy. The only bad part of this resort is the food, ridiculously expensive for average quality food. Would go back but with a little better research of the area
Stayed 9 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and golf. Nice staffs.
Stayed 3 nights in Dec 2018

10/10 Excellent

Pramad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for family vacation in Europe!
Spectacular resort! The best place we have ever stayed at in Europe and other places in the world. Very nice facilities and beautifully decorated.
Stayed 3 nights in Dec 2018

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Had room S611, looking towards the Residence Reception. Staff excellent throughout. Had complimentary 2 bottles of water every day plus chocolates at night, also the cleaner put the dishwasher on for us. Resort was very clean. Limited "upmarket" restaurants outside of the hotel.
Stayed 9 nights in Oct 2018

10/10 Excellent

LD, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything a family needs in one luxury resort
Every evening started at the Hotel’s Champagne Bar overlooking the beach followed by dinner and cocktails at the beachfront restaurant while watching our kids playing on the beach. The days were spent in the pool, playing tennis and watching the kids take part in all the daily activities. They loved the pirate ship, self drive buggy cars and visit to the nearby water park...all in all we had a fantastic family holiday.
Stayed 7 nights in Aug 2018

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleased!
We had a fabulous time at Pine Cliffs Residence. The resort is expansive and has all the amenities one would desire for a family. The only one thing we felt was lacking was the quality and cost of food and beverages at the resort. For the extremely high prices you were paying the food was mediocre. Much better quality food and at a fraction of the cost could be found easily in any of the towns and villages nearby.
Stayed 21 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
This is the only hotel that I have ever returned to for a second stay. Need a say more??
Stayed 7 nights in Jul 2018

8/10 Good

fraser, kent

Liked: Cleanliness, property conditions & facilities, room comfort
lovely location, really well kept - bad service
quite a few reviews mentioning poor service - the hotel usually posts back saying comments are taken seriously and changes will be made, but i cant see anything changing. really a shame as the staff service lets down what is a really great place.
Stayed 10 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort with 4/5 star factories but you are paying every penny for it. Not great value for money.
Stayed 9 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort on beach
Lovely stay. Very big resort and so getting around can be difficult - but not necessary if you want to stay in your hotel section. Gorgeous beach! The walk down is very long - resort provides a path with steps but this is not a stroller or wheel chair access/friendly route. Ate at the seafood restaurant and steakhouse. Loved the seafood restaurant. Recommend to stay at this property
Stayed 2 nights in Jul 2018

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous & perfect service!!
Fabulous resort! Amazing service! Anything you want, they deliver! Gorgeous views and well organized resort. Excellent restaurants, although expensive. We will be back!!
Stayed 4 nights in Jun 2018

6/10 Okay

Meera, London

Liked: Cleanliness, room comfort
Disliked: Staff & service
Good experience
We stayed at the hotel for one week and we had a good stay. There are some things the hotel does well eg kids club, golf course, lovely well-maintained grounds. However, there are some things that really let it down - but fortunately they are things that the hotel could easily improve if they wanted to. The biggest negative was the service, it was so slow it was frustrating; all of the restaurants seemed under-staffed, the attitude of the staff was often rude and service took ages - it wasted valuable relaxation time! There was also little to no service by the pools - it would have been nice to have staff coming round taking drinks orders, and surely it would be more profitable for them?! Again to do with the service, the train shuttle that takes you around the resort was so infrequent it was a joke - it came every 30mins so if you missed it you had to wait! Why not have 2 or 3 shuttles going around so that it's every 10mins? Also, there was only one heated pool and the others were freezing cold - it was a shame as it's such a big property with so many pools but there was only one that was usable! Overall, we enjoyed our stay but I think the points above make it less likely that we will return to the property unless they are improved.
Stayed 7 nights in Jun 2018

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a lovely stay for a small family, good facilities available for kids. There were a few issues regarding consistency
Stayed 9 nights in Jun 2018

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic country club experience
An excellent 5 days in a Comfort Plus Residence apartment overlooking the golf course. Utter luxury and the Annabel Croft tennis academy was simply brilliant for both adults and children.
Stayed 5 nights in Jun 2018

10/10 Excellent

Jack, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family experience at Pine Cliffs was absolutely brilliant, and we have decided that we will be back many times in the future. We really couldnt find a fault during our week at Pine Cliffs residences, and every detail of the resort is very well thought out and totally beautiful. The rooms or should I say apartments are massive, with every amenity you would want to have. We were in a 2 bedroom as we have a 1 year old and a 4 year old. The bathrooms are massive and there is also a fully decked out kitchen and even a small room within the apartment that has a washing machine and dryer. The accommodation is luxurious and every room had its own balcony. There are 7 pools within the resort, and you can choose any of them any time. There is also a gorgeous beach that Pine Cliffs guests can venture to from the resort, with sunbeds reserved and a great restaurant called Mare. Actually there are restaurants all over the resort, which we found were good value, but if not to your liking there are many restaurants around 5 mins walk near the resort (great tasting and very cheap pizza at Rustico Pizza just down the road). Lastly the staff are so helpful and warm, with friendly smiles and a "can do" attitude to any request. Thank you Pine Cliffs for a magical holiday for our family !!
Stayed 7 nights in Jun 2018

10/10 Excellent

Declan, Kildare Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel & facilities
Excellent hotel & facilities, great for families. Stayed in the Residense Apartments which are beautifully appointed, Service at hotel is excellent along with great restaurants, sports and swimming. Highly recommended.
Stayed 5 nights in May 2018

6/10 Okay

sam

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms - terrible service
Overall the style and quality of the accommodation was great, but t was let down badly by the service at the restaurants and the availability of staff at key times. We stayed for the 7 days before half term and the first 3 days of half term. For a luxury resort you expect the service to be 'on point', unfortunately it was poor - hour waits for food, no shuttle availability due to lack of drivers, incorrect bills, orders taken incorrectly, 45 min waits when told 5 mins for luggage to be picked up, having to ask several times for food orders and menus... etc.! Although all small things, they are all unnecessary and avoidable, with two small children in tow in takes the edge of a good holiday, especially considering the price. We were not the only ones who noticed as we spoke to several others who were unimpressed. When reported at reception, little notice was taken and we were given the managers email to complain! All a bit lack lustre! We have previously stayed - and returned - to several child orientated luxury resorts in the Algarve and in Greece and thought we would try Pine Cliffs given the reviews, however I will not be returning.
Stayed 10 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2016

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at the Pine Cliffs! Will be back!
Very approachable staff. Great amenities. The suites are beautifully decorated and luxurious.
Stayed 4 nights in Apr 2018