Exterior
Check availability

Reviews of Four Points by Sheraton Alexandria

3.5 out of 5
Four Points by Sheraton Alexandria
2301 North Macarthur Dr, Alexandria, LA

Reviews

7.4

Good

Rating 10 - Excellent. 85 out of 230 reviews" "
Rating 8 - Good. 59 out of 230 reviews" "
Rating 6 - Okay. 30 out of 230 reviews" "
Rating 4 - Poor. 30 out of 230 reviews" "
Rating 2 - Terrible. 26 out of 230 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was extremely nice and clean and everything went well
Stayed 1 night in Apr 2024

4/10 Poor

Patty

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was extremely hot! Our entire wall near beds had no working outlets or lights. Had to constantly lower air to try to sleep .
Stayed 1 night in Apr 2024

6/10 Okay

Arthur

Stayed 5 nights in Mar 2024

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice place.. front desk lady was very friendly..
Stayed 1 night in Mar 2024

4/10 Poor

NATHALIA

Travelled with family
Disliked: Staff & service
Staff was rude and our sheets were stained when we arrived.
Stayed 2 nights in Mar 2024

10/10 Excellent

Adrienne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and the room was nice. There’s just not much to do in the area. Overall I’d book again despite the area. The hotel was very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Bart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was great, this lady was so helpful and happy and extremely great at her job.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Stayed 1 night in Jan 2024

8/10 Good

Megan

Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Even though it was out of my way, this hotel was a good find. Clean, quiet and excellent night clerk with great dinner recommendation. Definitely will stay here if im in the area again.
Stayed 1 night in Dec 2023

8/10 Good

DEIRDRE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just my thoughts
I think a hotel of this caliber should have a microwave in the rooms. Y’all have a fridge but no microwave that’s kind of defeating the purpose .it’s still an inconvenience
Stayed 1 night in Dec 2023

4/10 Poor

Joyce

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
The towels had makeup stains on them and pubic hairs. That was 3 out of 4 towels. The toilet seat had dried up pee all over it. Then when taking a shower the shampoo bottle was empty.
Stayed 1 night in Dec 2023

6/10 Okay

Elizabeth

Liked: Staff & service
Stayed 1 night in Dec 2023

6/10 Okay

Jimmy

Stayed 1 night in Nov 2023

8/10 Good

Edgar

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Experience Ever
The hotel advertises its “Enhanced Cleanliness Measures” and “Safety Measures.” I arrived late Monday night. On the long walk to the elevator I encountered paint cans & trays on the floor throughout, hotel rooms with no doors, wires stick out out of walls, carts that I had to squeeze to get by, carpet that was being pulled up, and duct hoses at least 12in in diameter that I had to step over, plus the distinct smell of Sheetrock powder and torn carpet in the air. At approx 4 am, I heard another loud crash which wasn't unusual at this hotel, but I quickly realized this crash was inside my room: the glass shower in my room fell from its connector, hit the floor and broke into a million pieces that shot all over the room. I quickly found some shoes and started to separate the glass from my things. I was finally able to contact the front desk by just going there. I told them I had limited time to clean up, move, and get to work, so they put me in a room across the hall. I hurried back to the room, only to find the key I had been given did not work. Key/handle pitons on both doors. When I finally got in the 2nd room, no AC, the temp was in the 90s. Staff told me it would get better, just needed to run. Came back at 11am, room still in 90s. I told manager I was leaving ,wanted a refund—she REFUSED. Instead gave me points for 1 night at different hotel. Awful hotel, awful service. Paid for 3 nights, got 1 decent night at another hotel. Rip-off!
Stayed 3 nights in Aug 2023

6/10 Okay

Terry

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What they don't tell you is this property is under construction. And it's not the Avalon hotel it's the Sheraton now. Would have been nice it they tell you this before you drive around looking for a hotel you've booked and the name has changes.
Stayed 1 night in Aug 2023

4/10 Poor

Michael

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is extremely friendly and accommodating. That was the only good thing about this hotel. They were in the middle of a remodel so half of the hotel was messy and covered with paper. Tried to check in but they were having issues so after 30 mins, they asked me to come back. I returned 2 hours later only for there to still be issues. So in total it took 1 hour to check in. Had to change rooms because ac wasn't working. Tried to have breakfast but couldn't because there was nothing to drink due to staff forgetting to turn the juice machine off and guests drinking it all at night. All of these issues and the only compensation offered was 1 "complimentary" bottle of water.
Stayed 1 night in Jul 2023

4/10 Poor

Cedric

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and accommodating. The facility was clean and quiet. They are doing some remodeling and still had the place manageable to feel like you were not under a construction zone. The pool could be a bit clearer and colder but that could be because of the high temperatures in Louisiana. Overall I would stay here again.
Stayed 2 nights in Jul 2023

4/10 Poor

Victoria

Business traveller
Disliked: Staff & service
I’m travel nurse and I work nights… I wish hotels would offer early check in for workers who work nights
Stayed 2 nights in Jun 2023

4/10 Poor

PEGGY

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was not up to par as advertised.
Stayed 2 nights in Jun 2023

2/10 Terrible

Alexis

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
No star hotel. $8 per person breakfast..,DIRTY no cleaning staff at all, bathroom stinks and room smells moldy, a local shelter would be more suitable, pitiful staff members, waitlist for linens
Stayed 3 nights in Jun 2023

2/10 Terrible

Mike

Stayed 1 night in Jun 2023

8/10 Good

Bobby

Travelled with family
Liked: Cleanliness, staff & service
The rooms was very clean the staff was excellent but the refrigerator did not keep cold and it was no microwave in our room but we sure appreciate y'all thank you
Stayed 1 night in Jun 2023

2/10 Terrible

Malcolm

Stayed 1 night in Jun 2023

10/10 Excellent

Jenna

Travelled with family
We stayed here because we were playing a baseball tournament in Alexandria. It was very convenient to Johnny Downs Park and very easy to get to! The staff was friendly, and the facilities were extremely nice. If we ever come to Alexandria again, I will not hesitate to book here!
Stayed 1 night in May 2023

6/10 Okay

Bonnie

Stayed 1 night in May 2023

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, property conditions & facilities
We had a 3 night stay. In that time, there was no trash pick up, no room cleaning and no clean towels. We begged the front desk for towels; late that night someone delivered 2 washcloths and 2 bath towels; we had three people in the room. Needless to say we had to run to Walmart for towels to finish out the weekend.
Stayed 3 nights in May 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Clarene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

2/10 Terrible

Haibin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are totally deceiving

4/10 Poor

Dana

Travelled with family and small children
Disliked: Cleanliness, amenities
My room was very dusty. The bathroom had all kind of dust residue on the toilet and hair all over the shower. When I came back to my room that night my door was left open by housekeeping and they did not do any cleaning. The refrigerator did not work.
Response from Hotel Staff on Jan 3, 2023
Thank you for your candid feedback. We are in the process of renovation that will address several of the items reported. There is still no excuse for you to find your room less than expected. For that, we apologize. I would like to invite you back to experience the completed project so we can show off the final product. I assure you, you will not be disappointed.

4/10 Poor

Patrick C.

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The whole building was under construction. No sign out front, on building, or on roadway. Painting paper on floor and electrical wiring in hallways. Pool didn't even have water in it. Grounds around building all tore up. No place, within walking distance to go eat.
Stayed 1 night in Nov 2022
Response from Hotel Staff on Jan 3, 2023
Hello- Thank You for your feedback. Yes indeed, we are in the middle of a total property makeover. Although there is never a good time to go through all of this construction, we tried to do it when less folks are traveling. Unfortunately you experienced us during this time, rest assured this is not the finished product. I would love to invite you back once completed to show our finished product.

6/10 Okay

Bertrand

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The overall stay was okay due to renovations. Rooms were clean. Shortage of personnel at breakfast service. Bar area was not open at all.
Stayed 2 nights in Nov 2022
Response from Hotel Staff on Jan 3, 2023
Hello- Thank You for your feedback. We apologize for not be as expected. Our hotel is indeed completing a full remodel at this time. I would like to assure you our hotel will exceed all expectations once the dust settles and we complete this project. I would like to invite you back to try our hotel again, post renovation.

8/10 Good

Kiawan

Travelled with family
Liked: Cleanliness, staff & service
I was unhappy about the pool not being open due to the construction. When there were not any workers working. I feel like it should be states that the pool was closed on web site
Stayed 1 night in Sep 2022

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Charlotte on Sep 20, 2022
Edgar,Thank you for the 10 out of 10 score ...The crew really tries to take care of our guest...Hope to see you in the near future...

8/10 Good

Glenn Mondshine

Noisy
They are upgrading the exterior building meaning noise starts at 7 in the morning. Floors weren't very clean and room didn't smell fresh. Very nice rooms and baths.
Stayed 2 nights in Sep 2022
Response from AHIS on Sep 14, 2022
Good evening Mr. Mondshine,We do apologize for any inconvenience the noise may have caused you. We are currently doing renovations before moving over to the Four Points by Sheraton/Marriott brand.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Dorothy

Stayed 1 night in Aug 2022
Response from Priscilla Cotton on Aug 16, 2022
Thank you for the positive score Dorothy! We appreciate your feedback. I will pass it on to our Team here at Avalon. We hope to see you again soon!

10/10 Excellent

TIFFANY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Jun 2022
Response from Char on Jul 26, 2022
Tiffany, Thank you for the 5 out of 5 scores...we are no longer in the Wndham system...we are Avalon Hotel for the next coupe of months as we get ready to join the Marriott Family as a Four Points...More good things around the cornor

6/10 Okay

Priscilla

Travelled with family
Liked: Cleanliness, room comfort
Decent hotel
The pictures I’d the pool are misleading. It’s decent enough, as in able to swim. There aren’t any pretty fountain type sprays of water and both hot tubs were out of commission. It needs a serious pressure washing too. The lady at check in wasn’t the friendliest and that was told to me at the pool after I met her. The ice machine on the first floor was out too. Didn’t get breakfast so I can’t comment as to it. It’s not a horrible hotel, and I know everyone has shortages so I’m not trying to be too harsh but it could definitely use some improvement. Also whoever stayed in our room before us left clothes and a towel that housekeeping didn’t get
Stayed 1 night in Jun 2022
Response from Char on Jul 26, 2022
Priscilla, I am so sorry that the dates of your stay was right in the middle of issues with the pool...those issues as far as the fountains have been repaired...Also the jacuzzies are going away as we get ready for a fire pit and grilling area by the pool. Your housekeeping issues were reported to the housekeeping supervisor and more training was done to help insure those things do not happen .Hope when you are in town again you stop by...We are out of the Wyndham family so we can get ready to join the Marriott Family in the next few months as they get our property management system together.

6/10 Okay

Jo

It was okay for a quick stop. Not what you would expect for a Wyndam property.
Stayed 1 night in Jun 2022
Response from Char on Jul 26, 2022
Hi Jo, If you would please call me to discuss where we did not live up to the Wyndham reputation...318-619-3300 I would love to hear what your experience was so we can improve....

2/10 Terrible

Lal bahadur

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Air condition make noise. Couldn’t sleep. Swimming pool not working.
Stayed 1 night in May 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 2 nights in May 2022

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in May 2022
Response from Char on Jul 26, 2022
John, Thank you for the 5 out of 5 on the review... Please come check us out again...we are going to get some more upgrades...Good things firepit, outdoor grilling area...Library in the lobby area, larger fitness room, we will be joining the Marriott family as a FOur Points by Sheraton...

10/10 Excellent

Rhea

Stayed 1 night in Apr 2022