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Reviews of Holiday Inn Alexandria - Downtown, an IHG Hotel

3 out of 5
Holiday Inn Alexandria - Downtown, an IHG Hotel
701 4th St., Alexandria, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 270 out of 507 reviews" "
Rating 8 - Good. 140 out of 507 reviews" "
Rating 6 - Okay. 51 out of 507 reviews" "
Rating 4 - Poor. 22 out of 507 reviews" "
Rating 2 - Terrible. 24 out of 507 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Angela

Liked: Cleanliness, property conditions & facilities
Good location to medical center although not safe to walk at night day ok. Noisy air condition. Limited food. Front desk staff too busy tending to each other than to guests. Room clean and bed comfortable. Lobby nice with lots of seating.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Gelena

Stayed 2 nights in Apr 2024

10/10 Excellent

Hearie

Travelled with family and small children
Liked: Cleanliness, amenities
Room was clean staff was excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Kristin

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great! Loved Nesha, Barbie and Austin. Great friendly service and went above and beyond.
Stayed 2 nights in Mar 2024

8/10 Good

Katrina

Property was just okay.
Stayed 1 night in Mar 2024

10/10 Excellent

Evana

Liked: Cleanliness, staff & service
i liked the dove products in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Bill

Travelled with family
Convenient
Stayed 1 night in Feb 2024

10/10 Excellent

Marcio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Holiday Inn Downtown Alexandria on Feb 21, 2024
Thank you for your stay

10/10 Excellent

Elizabeth

Stayed 2 nights in Jan 2024

10/10 Excellent

Derek

Stayed 1 night in Jan 2024

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet convenient
Stayed 1 night in Jan 2024

10/10 Excellent

Arpeggio

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very welcoming. Hotel and room were clean. Location felt safe and quiet. Being downtown it's walkable to coffee, art museum, waterfront, etc. Downside: I did wish the bar was open later, but that's just a minor inconvenience.
Stayed 3 nights in Jan 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Property and staff were very accommodating. We requested a larger room since we were getting ready for a Mardi Gras ball. The room had a nice view of downtown and large enough for all that stopped in to say hi.
Stayed 1 night in Jan 2024

4/10 Poor

william, Ball

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique about this property other than them telling us that Expedia overbooked the room we reserved and so we got stuck in a double queen at the end of the hall beside the ice machine without a bathtub as we requested. It took approximately 10-15 minutes for the hot water to heat up and the heat wasn’t turned on so the room was 61 degrees when we got in it and took ages to heat the room up at 9pm at night with it being 17 degrees outside. There was one person checking in people at the front and there was 10 groups waiting to check in
Stayed 1 night in Jan 2024

2/10 Terrible

Micael

Disliked: Cleanliness, staff & service, property conditions & facilities
Building is gross. No bar and restaurant as advertised.
Stayed 1 night in Jan 2024

10/10 Excellent

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Shower wasn't clean
Stayed 1 night in Dec 2023
Response from Holiday Inn Downtown Alexandria on Dec 17, 2023
Dear Rachel,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn in Downtown Alexandria!

6/10 Okay

Carole

Travelled with family
Liked: Room comfort
Disliked: Staff & service
We chose to stay there because they have a restaurant inside supposedly closing at 8 pm Time of closing not respected! Every employee on their phone ! Bad service! Room ok Bathroom not so clean
Stayed 1 night in Dec 2023
Response from Holiday Inn Downtown Alexandria on Dec 15, 2023
Dear Carole,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.We would like to start by apologizing to you for the inconveniences you faced during your stay.The housekeeping issues you experienced during your stay have been reported to the Housekeeping Manager, and the appropriate actions have been taken. Our restaurant hours are subject to change based on business. We apologize if this was not communicated clearly to you.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Brittany

Stayed 3 nights in Dec 2023
Response from Holiday Inn Downtown Alexandria on Dec 10, 2023
Dear Brittany,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Charles

Stayed 1 night in Nov 2023
Response from Holiday Inn Downtown Alexandria on Dec 17, 2023
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn in Downtown Alexandria!

8/10 Good

Teresa

Stayed 2 nights in Nov 2023
Response from Holiday Inn Downtown Alexandria on Dec 15, 2023
Dear Teresa,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice rooms. Very clean! Beds soft and Comfy.
Stayed 1 night in Nov 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Kirsten,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Curtis

Stayed 1 night in Nov 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Curtis,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Brenda,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Bradley

Business traveller
Disliked: Amenities, property conditions & facilities
The bar/restaurant is not as listed on the website. Much smaller/low quality, and different appearance/name. Made decision to stay there based on best onsite restaurant/bar, which didn't exist. Toilet kept breaking. Air conditioner couldn't be louder. Door needed forced closed.
Stayed 2 nights in Oct 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Bradley,Thank you for bringing your issues to our attention. We certainly want to apologize for all of the problems you experienced during your stay. We certainly take all of your complaints to heart and will address all of your problems with the assigned department to take care of the issues. We hope you give us the chance to earn your business again.

10/10 Excellent

Kristal

Stayed 2 nights in Sep 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Kristal,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kaylan

Liked: Staff & service, property conditions & facilities
The bed was very comfortable. The bathroom wasn’t completely clean. The counter had hair all over it and water marks like it hadn’t been cleaned. There was also toothpaste in the sink. But overall it was a nice stay.
Stayed 1 night in Sep 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Kaylan,Thank you for bringing your issues to our attention. We certainly want to apologize for all of the problems you experienced here during your stay. We take all of our complaints to heart and will address all of the problems with the assigned department. We hope you give us the chance to earn your business again in the future.

10/10 Excellent

Janell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Sep 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Janell,Thank you for taking the time to tell us about your experience at Holiday Inn ALEXANDRIA - DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Dexter, Burlington

Liked: Cleanliness, staff & service
Clean property. Courteous and very helpful staff. The bathroom needs a facelift and better lighting
Stayed 2 nights in Sep 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Dexter,Thank you for bringing your issues to our attention. We certainly want to apologize for all of the problems you experienced here during your stay. We take all of our complaints to heart and will address all of the problems with the assigned department. We hope you give us the chance to earn your business again in the future.

6/10 Okay

Treasure

Travelled with family and small children
Very noisy
Stayed 1 night in Sep 2023
Response from Holiday Inn Downtown Alexandria on Nov 19, 2023
Dear Treasure,Thank you for bringing your issues to our attention. We certainly want to apologize for all of the problems you experienced here during your stay. We take all of our complaints to heart and will address all of the problems with the assigned department. We hope you give us the chance to earn your business again in the future.

8/10 Good

Julie

Stayed 1 night in Sep 2023

8/10 Good

Lisa A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay
Good beds, clean, comfortable good nights sleep. If you like a dark room, this isn't the place for you. Really bright outside and no recess for the curtains. The breakfast was pretty cold and mediocre at best; not worth the extra charge. All staff was really nice and very accommodating. We had considered going in the pool but it was very dirty and had a lot of black dirt at the bottom.
Stayed 1 night in Sep 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite , courteous and professional friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Delores

Liked: Amenities
I would highly recommend this hotel
Stayed 2 nights in Aug 2023

8/10 Good

Janice

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2023

4/10 Poor

Joseph

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The BAD: Room's floors were dangerously greasy, staff cleaned once, but then the grease came back. Wall A/C constantly all night sounded like thunder every time it kicked on; put humidity into the room. Hall carpet was excessively stained or dirty. Room had not information booklet, like ice machines were on other floors. Kitchen food prices were not posted. Bed covers were too short. One exterior back or side door was left open to the public. Elevators floors were cracked. NO FREE BREAKFAST, and no nearby fast food restaurants. The GOOD: Comfortable bed!!!!!! A/C worked on very hot days. Mostly secure doors. Clean comfortable lobby. Location: Two churches in the block across the street. On a good day, could be walking distance to the courthouse. Walking distance to the levy to watch fireworks. Next door to the Bently hotel. Numerous gathering rooms for huge crowds.
Stayed 4 nights in Aug 2023

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet easy access to highway
Stayed 1 night in Aug 2023

8/10 Good

Sherry

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The stay was amazing and comfortable. Really nice staff.
Stayed 1 night in Jul 2023

6/10 Okay

Minoo

Liked: Property conditions & facilities
Disliked: Staff & service
We got a king bed room for one night. Everything was good, the room was clean and spacious. The only thing that we didn’t like was the receptionist lady attitude when we arrived there. Our checking in was late night so it might be because of that! Other than that everything was good
Stayed 1 night in Jul 2023

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2023

10/10 Excellent

Erica

Stayed 1 night in Jul 2023

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2023

10/10 Excellent

Kyosha

Stayed 1 night in Jul 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
We loved the hotel. Great location and clean. However I hated that we had to search for ice because there wasn't any on our floor. Breakfast was basic and overpriced but overall it was a nice stay.
Stayed 1 night in Jul 2023

8/10 Good

Sterling

Stayed 1 night in Jul 2023

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel. Staff was very helpful. The gentleman that drove the shuttle was wonderful
Stayed 1 night in Jun 2023

6/10 Okay

Stephanie

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I had absolutely the worst experience checking in and during my stay with the gentleman at the front desk working the weekend. He was rude. A mistake was made with my reservation, no fault of mine. He would announce to everyone in line that due to me there would be a 10-15 minute wait. Then he kept announcing how much extra I was being charged due to the error. He is terrible and unsympathetic to the needs of people staying. I spent $700 for 4 nights. I’m a travel nurse and only needed to sleep during the day and actually left a day early. My shower had hair in it that was not mine. Maids slammed the door in and out of each room every time they needed something off the cart. I’ve never experienced such rudeness and uncaring staff before. I tried to calling and asking for manager and the man at the desk, same rude one said, they are unavailable. He refused to let foot dash deliver my food. I was showered and in my pjs. Worst stay EVER, ANYWHERE
Stayed 3 nights in Jun 2023