Lobby lounge

Reviews of Hotel El Bedel

3 out of 5
Hotel El Bedel
Plaza San Diego, 8, Alcala de Henares, Madrid

Reviews

8.6

Excellent

Rating 10 - Excellent. 108 out of 225 reviews" "
Rating 8 - Good. 89 out of 225 reviews" "
Rating 6 - Okay. 17 out of 225 reviews" "
Rating 4 - Poor. 8 out of 225 reviews" "
Rating 2 - Terrible. 3 out of 225 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Phil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location, very central, though car access is a bit of a pain. They do have an arrangement with an underground car park though, at a cost of €12 per day. Very friendly and helpful staff. Beds are pretty firm though.
Stayed 1 night in Dec 2023

6/10 Okay

Leif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful historic hotel in the old city. Easy walkability to University, dining, shopping, and historic sites.
Stayed 5 nights in Nov 2023

10/10 Excellent

Beatriz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this hotel!
Stayed 1 night in Oct 2023

6/10 Okay

TONI

Travelled with partner
Liked: Property conditions & facilities
Definitely a unique location and hotel. Perfect size room with a desk, TV, mini fridge. It is an old building that has been maintained incredibly well. It is in an area that has many little shops and restaurants, patisseries and tapa bars. The only complaint is that it is about a 25 minute cab drive from the train station. we were not able to figure out a great option for traveling by the metro/bus system.
Stayed 2 nights in Oct 2023

8/10 Good

Adrian

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel was close to the college that I had orientation. The place was very quiet and the staff was attentive. Thank you.
Stayed 1 night in Sep 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First class, wonderful hotel.
Fantastic hotel with extremely friendly staff. Clean, first class. Tremendous location right on plaza across from oldest university in country.
Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Best thing anyone can say: I would absolutely stay here again.
Stayed 9 nights in Aug 2023

10/10 Excellent

Thomas

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Craig

Stayed 1 night in Aug 2023

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice older hotel in the main center of Alcala. It was warm outside but the air conditioner inside the room worked well. Parking can be a little confusing if you’re from out of town but there are some 24 hour parking lots about a quarter-mile away that I found at a very reasonable rate. I will definitely stay here again.
Stayed 1 night in Jul 2023

10/10 Excellent

Angela

Travelled with family
Lovely close to plaza and wonderful restaurants. The hotel it’s clean and very comfortable. Make sure you book the triple room. More space it’s worth it!
Stayed 3 nights in Jun 2023

10/10 Excellent

Josefa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a very charming hotel with lovely views of the Cisneriana University. Everyone is very nice, but I really love Estefania. She is very sweet and effective. I always come back to this hotel because I feel at home.
Stayed 9 nights in Jun 2023

8/10 Good

Witold

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Allways good
Great location, antic building, very friendly staff, it was my second time in this hotel I like atmosphere this place 😁👍
Stayed 3 nights in Jun 2023

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

8/10 Good

Gustavo, Potomac

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice to have a coffee maker in the room
Stayed 1 night in May 2023

10/10 Excellent

Julio

Stayed 2 nights in May 2023

10/10 Excellent

Genoveva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location!
Great location, close to everything, yummy breakfast! Friendly staff! Very helpful!! What more do you need???👍👍👍😎
Stayed 1 night in Mar 2023

8/10 Good

Thor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint little old hotel in the middle of the most beautiful amazing historic square. While not the most modern facility (thin walls and a noisy elevator) we found it very comfortable and convenient— and the staff was terrific. Look for the storks on the rooftops around the square.
Stayed 1 night in Feb 2023

8/10 Good

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities
Was close to shops
Stayed 4 nights in Feb 2023

8/10 Good

Cecilia, Atlanta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cannot beat the location and the beautiful historic building. The staff are very friendly and on top of things. Bed and pillows are comfortable and the restaurant is amazing. My only negative is the noise level. You can hear absolutely everything outside and inside, even with earplugs. It was okay for a couple of nights but the sleep quality was quite poor.

10/10 Excellent

Pedro, Addison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend more variety of breakfast items.
Stayed 5 nights in Dec 2022
Response from María José on Jan 3, 2023
Good afternoon,We would like to thank you for your feedback, this is very important for our team. We take note and we take into account your comments to continue improving.We look forward to welcoming you again!

8/10 Good

Frances

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lack of attention or care
Check-in wasn’t sure what kind of room we had and told us to go check the room for ourselves. When we went up to our room, it only had 2 single beds. We reserved a family room with 3 beds. After travelling for 30+ hours to get there, we were told to wait for another 30minutes to make up another room. Hard on the kids when it was already 9pm. We had stayed at this hotel a couple of months earlier, paid for a cheaper room and it was nicer. Not really a hotel for families… :(
Stayed 1 night in Jul 2022

10/10 Excellent

Eliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, gracias!
Stayed 1 night in Jun 2022

10/10 Excellent

German, west windsor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great and the location could not be better. The front desk young lady in the reception was very helpful and attentive. ( the employees should have name tags)
Stayed 2 nights in Jun 2022

10/10 Excellent

Nicole

Stayed 5 nights in Apr 2022

8/10 Good

Margaret, Reno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing, right in the heart of the historic center. I loved the old world charm of the building and room, and it didn’t hurt that it smelled vaguely of cinnamon churros! I took one star only for the expensive breakfast and the sound of water running through pipes that I could hear at night.
Stayed 1 night in Mar 2022

4/10 Poor

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pauls nightmare in Alcala De Henares
There was a problem when i checked in as always when you are a single person travelling your room is in the attic or close to the lift. My first room was in the attic no ventilation and only small windows so i changed which the staff were a great help it was not until that evening did i notice the noise from the nearby lift and the stairs i asked if i could change again the young gentleman on reception gave me a key for a room opposite and i checked it out said it was fine and would pick up the key when i returned from my business later. When i arrived at the hotel the young girl on the reception said that if i wanted to change then i would have to pay more. I was not willing to do this but i will never use the hotel again and they have lost a lot of business not only from the rooms but also from group meals. My room number was 101
Stayed 4 nights in Oct 2021

8/10 Good

Dickon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very centrally located and super easy to see and find at night.
Stayed 3 nights in Oct 2021

10/10 Excellent

Gary V

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very nice. Very friendly staff.
Stayed 4 nights in Oct 2021

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely building in amazing location.
Lovely building in amazing location. Great service. Maybe due to COVID but breakfast offering was a bit limited as were in room toiletries. Otherwise perfect.
Stayed 3 nights in Aug 2021

10/10 Excellent

Richard

Stayed 1 night in Aug 2021

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Sep 2020
Response from Hotel El Bedel on Nov 1, 2020
Thank you very much for your positive feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location.lovely staff.nice clean room.lovely old building
Stayed 1 night in Feb 2020

10/10 Excellent

Jacob Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous setting Our room was lovely and overlooked the square and apparently Cervantes wrote Don Quixote in it( so a member of staff assured us!?!!!) Overall it was a great stay Room for improvement would be the breakfast buffet, the cooked choice was revolting! The coffee machine had run out 40 min before end of breakfast and wouldn't refill it or supply any though asked and theres a machine behind the bar!! Another gripe, Am disabled and had been assured parking was fine beforehand However access to the street where the hotel is restricted so had to park in another street, husband found hotel then told we had to park in garage then getting out.....if your in a wheelchair it would be a nightmare as the slope is too sleep even for someone to push Lucky I can walk but with luggage its still 200 yards to walk to Hotel and then we were told we had to pay for parking, it was the only hotel I have had to pay for disabled parking Needs better communication. The staff overall were very obliging
Stayed 4 nights in Oct 2019

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class hotel central to everything need to walk to check in after parking in the mercado underground car park 4.95 euros for 24 hrs.
Stayed 1 night in Sep 2019

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will come back
Very nice hotel in a good location.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location. It is in the very heart of the old city of Alcala de Henares, just steps away from the Plaza Cervantes and the House of Miguel de Cervantes Saavedra. Close to many different restaurants and bars. I love the place.
Stayed 5 nights in May 2019

8/10 Good

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime Location
The location was absolutely perfect. Right downtown Alcalá, on the same square as the old university, and one street over from the Plaza de Cervantes. The one unpleasant part is that you could hear the noise on the street at night, but that is something that can be solved by a good pair of earplugs.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location in middle kid town. Convenient and within walking distance
Stayed 7 nights in Mar 2019

10/10 Excellent

Nezih, Valkenburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Amazing
Stayed 2 nights in Mar 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Madrid airport in cool college town
Hotel has great location in town for walking around. Glad we stayed here instead of in Madrid the night before a morning flight.
Stayed 1 night in Nov 2018

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alcala de Henares Stay
Nice hotel with very informative receptionists and attentive to our needs and questions. One thing... room was unusually warm due to higher than avg temp for the time. The A/C compressor had been shut down for the fall-winter season. We opened the window and climate adjusted just fine as eve became cool. Very convenient location.
Stayed 1 night in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a taxi at 4:30 AM and the hotel organized that and -- with a small bump -- their staff helped make this happen.
Stayed 1 night in Oct 2018