Standard Room, 1 King Bed | View from room
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Reviews of San Mateo Inn

2.5 out of 5
San Mateo Inn
2424 San Mateo Blvd Ne, Albuquerque, NM

Reviews

8.2

Very good

Rating 10 - Excellent. 824 out of 1721 reviews" "
Rating 8 - Good. 504 out of 1721 reviews" "
Rating 6 - Okay. 201 out of 1721 reviews" "
Rating 4 - Poor. 97 out of 1721 reviews" "
Rating 2 - Terrible. 95 out of 1721 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the facility is a little dated – slightly worn rugs, etc – but still very nice and a very good price for the quality. You even get a couple chocolate truffles on your pillow!
Stayed 1 night in Apr 2024

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Donald

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No blow dryer
Stayed 1 night in Apr 2024

10/10 Excellent

Virgil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small spot
Stayed 1 night in Apr 2024

10/10 Excellent

Bo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and kept up. The room was veey clean. Juat wish more plugs where available especially around the bed
Stayed 3 nights in Apr 2024

10/10 Excellent

Lashica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Peggy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room was.very clean the front desk was nice and very gelpful
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Thank you for mentioning our staff. We're truly grateful for your stay.

8/10 Good

Vicente

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable affordable hotel , a bit noisy from streets near the hotel and also not in the best neighborhood but other than that it the room was comfy and clean .
Stayed 1 night in Apr 2024
Response from Owner on Apr 8, 2024
Thank you for being so positive! We appreciate your stay,

8/10 Good

Norma, Pembroke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on Apr 8, 2024
Thank you for staying!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Lotta construction around the building going on
Stayed 1 night in Apr 2024
Response from San Mateo Team on Apr 8, 2024
Thank you for staying.

10/10 Excellent

Heidi

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice and accommodated a last minute reservation with dogs. The room was very clean and the bathroom was huge. I highly recommend staying there.
Stayed 1 night in Apr 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Heidi! We're glad you enjoyed your stay with us. Come visit us again!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to spend the night on our road trip. Room was clean and comfortable. There’s a Denny’s next door which is convenient.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Heather, we are happy you enjoyed your stay and our rooms met your expectations!

2/10 Terrible

Beth

Disliked: Cleanliness, property conditions & facilities
I didn’t even stay here. It’s in a very dangerous area. Even their parking has barbed wire around it! Terrifying! I had to pay for it because it was non refundable 😩
Stayed 1 night in Apr 2024
Response from Yurissa on Apr 9, 2024
You didn't give us the opportunity, we have 3 benchmarks which are: Safety, Friendliness and Cleanliness. Our staff ensures to do their rounds to make sure everything is ok with the property.

2/10 Terrible

LUIS

Disliked: Cleanliness, staff & service, property conditions & facilities
PERSON ON FRONT DESK WAS VERY UNPROFECIONAL PLACE LOOK DIRTY DID STAY AT THAT HOTEL
Stayed 2 nights in Mar 2024
Response from Yurissa on Apr 9, 2024
We do apologize for the unprofessional customer service you encounter Luis. Our rooms are clean our front desk check the rooms thoroughly to make sure rooms are good to go. We hope you can give us another opportunity Luis, safe travels!

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Fixtures were very loose. Didn’t want to move the shower head because I thought it was going to come out of the wall. Toilet moves every time we sat on it.
Stayed 2 nights in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Nicole, and for providing feedback we sent our maintenance to fix these details right away!

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I enjoyed my stay
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Breanna!

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Motel, rooms had been renovated and look fresh and clean. Since it's been an older property, you can hear the people upstairs walking around. Couldn't find the ice machine.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Peter; safe travels!

6/10 Okay

Linda

Travelled with partner
Disliked: Staff & service
we are an elderly couple and had to drag our suitcases up two flights of stairs to the room. Looks are deceiving the front of the building is beautiful but when you go around the side it is an older motel type.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Linda, we apologize for not being able to accommodate you to a ground floor. We appreciate your feedback, safe travels!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Doug!

10/10 Excellent

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place great customer service.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Karl, glad to know our staff are providing great customer service!

10/10 Excellent

Judy

Travelled with family
Everything was clean and ready for checking in. Michael checked me in and was very helpful and courteous. Looks like rooms were updated recently. Parking was in a secure area. Beds were very comfortable. Checking out was simple.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Judy, we truly appreciate your feedback. Will be sharing this with Michael glad to hear he provided great customer service. Safe travels!

10/10 Excellent

Nicole

Very nice place to stay.
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Nicole!

10/10 Excellent

Harmeet

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly all around. Lots of great food near by. It has a small area for pets. All in all, i would definitely stay there again.
Stayed 1 night in Mar 2024
Response from lolita on Mar 24, 2024
thank you for staying with us harmeet. we look forward to hosting you again

10/10 Excellent

Carlos

Stayed 1 night in Mar 2024

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great stay and had a good nights rest. Thank you
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
so happy you slept well. we do have super comfy mattresses and pillows.

8/10 Good

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities
Good bang for the buck, for a one night stopover. Staff was excellent!! The remodel of the rooms was nice. The bathroom showed its age. While the sheets seemed clean, One pillow case had some washed in old stains and a few small holes in the sheets.. but that didn’t affect us much as far as overall quality of the stay. I’d stay again if I am rolling through ABQ.
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for your review kirsten safe travels

8/10 Good

Kevin

Liked: Staff & service
Was ok for one night
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for staying with us kevin

4/10 Poor

Richard

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Had to run the water for 10 minutes for it to get hot. Very loud traffic all around the area. Hole in carpet next to door. Shower head leaking.
Stayed 1 night in Mar 2024
Response from San Mateo Team on Apr 8, 2024
We're grateful for your stay.

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
safe travels kathy thank you for your review

10/10 Excellent

brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful staff and clean room.
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for staying brett

10/10 Excellent

Rhalynda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better parking around construction
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for staying with us

10/10 Excellent

J Elizabeth

Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us J Elizabeth!

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, respectful staff at a great price. Def recommend this to you and others 😎✔️
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for your review and recommendation felicia

2/10 Terrible

Carle

Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
We're sorry you didn't enjoyed your stay with us Carle, We would appreciate more feedback to fix any issues you encounter and possibly give us another opportunity.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from lolita on Mar 25, 2024
thank you for your review olivia look forward to hosting you again

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location in relationship to major roadways. Staff were helpful and cheerful, even at 4:00 AM!
Stayed 1 night in Mar 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Laurel!

6/10 Okay

frank

Stayed 1 night in Feb 2024
Response from Yurissa on Apr 9, 2024
Thank you for staying with us Frank!

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on Mar 7, 2024
Thank you for staying with us Dale!

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Quiet and clean. A bit run down but that is what I would expect for the price. I liked that to save money they do not have maid service daily. Totally makes sense. The b d was comfortable. The heater worked well. There is a Starbucks and Dennys next door.
Stayed 3 nights in Feb 2024
Response from lolita on Mar 10, 2024
thank you for taking the time to leave a review. safe travels karen.

10/10 Excellent

Dawn D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed multiple times in the past few months. The staff is always friendly and efficient. Even though the facility is dated, it's clean. Staff keeps the homeless and loiterers away.
Stayed 1 night in Feb 2024
Response from Owner on Mar 1, 2024
We truly appreciate your stay. Thank you for taking time to review us. We hope to see you again soon!

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on Mar 7, 2024
Thank you for staying with us Rob!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on Mar 7, 2024
Thank you for staying with us Melissa!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Mar 1, 2024
Thank you for your stay!

8/10 Good

Jerry

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much water pressure for a shower
Stayed 1 night in Feb 2024
Response from Yurissa on Feb 27, 2024
Thank you for staying with us Jerry! We will have our maintenance check the water pressure in the room you stayed in. Safe travels

10/10 Excellent

Alyssa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Such a hidden gem! Staff were so friendly and efficient. We mostly just needed a place to sleep on our road trip and this was perfect. Room was clean and updated. Mattress was comfortable! We’ll definitely be back!
Stayed 1 night in Feb 2024
Response from Yurissa on Feb 27, 2024
Thank you for this amazing review Alyssa! We're so happy you enjoyed your stay with us at San Mateo Inn. Hope you come and stay with us again in future stays. Safe travels!

8/10 Good

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Yurissa on Feb 27, 2024
Thank you for staying with us Gerardo!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on Feb 27, 2024
Thank you for staying with us Jim!

8/10 Good

Tafhi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The day I checked in they were having plumbing issues so the toilet wouldn’t flush and kept filling up like it wanted to overflow. We left before the water was to be shut off due to a leak that need fixing. Despite that, beds were comfortable, parking was easy, and staff were pleasant and nice, Ernie and Michael(night agent). The room and lobby areas were clean overall and nicely decorated.
Stayed 1 night in Feb 2024
Response from Owner on Mar 1, 2024
We truly appreciate your stay. Thank you for taking time to review us. We hope to see you again soon!

10/10 Excellent

Vee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Yurissa on Feb 27, 2024
Thank you for staying with us Vee!