Outdoor pool

Reviews of The Monterey Motel

2 out of 5
The Monterey Motel
2402 Central Ave SW, Albuquerque, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 146 out of 248 reviews" "
Rating 8 - Good. 52 out of 248 reviews" "
Rating 6 - Okay. 27 out of 248 reviews" "
Rating 4 - Poor. 16 out of 248 reviews" "
Rating 2 - Terrible. 7 out of 248 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Greg

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to shopping and dining. Room is comfortable and clean. Staff is friendly and accommodating. Stayed here before and will stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Gudrun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room was exceptional, seems to have been remodeled recently. I will stay there again if I’m going through Albuquerque
Stayed 1 night in Mar 2024

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk and barkeeper.
Stayed 1 night in Mar 2024

2/10 Terrible

Katelyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! Never have I been SO disappointed by a property. I hate leaving bad reviews for a non-chain hotel. When I got to the hotel there was not clear signage to where the lobby was. well guess what? The bar is the concierge. So when you need something personal everyone in the bar can hear your request I hated checking in in the bar, more than that I hated asking for extra towels in a packed bar. Oh the towels never arrived btw, the girl running the bar had said "I don't know what im doing or where anything is" The room overall was fine. the biggest plus was the bed comfort, but oh my gosh to my shock I saw a big old brown stain underneath the covers days later... YUCK!!! The tv, lighting and bed comfort were the highlights BIG CONS SAFETY: I was an alone traveler. there were no peep holes on any doors, no secondary locks, no working deadbolt in room 4. HORRIBLE. PLEASE get peepholes and secondary locks. the lady upon checkout was like "youre right we do need those!" HOT WATER: feel like waiting an upwards of 15-25 minutes for it!?Reminder that New Mexico is a drought state. Water is not in a booming supply there. So wasting it for almost a half hour felt wrong to me. I dreaded showering. Also there's a weird half wall in the shower so the floor got flooded I emailed the regional to ask about a partial refund and no answer so I will be asking Expedia. there was more but I have a character limit; DONT STAY HERE

6/10 Okay

Ryan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a fan
Stayed 2 nights in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great motel right near restaurants and shopping. Clean, nice property, with a bar in the hotel lobby.
Stayed 1 night in Feb 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this very cool retro property. The only thing that was inconvenient is that the office wasn't always open and we had to wait a few minutes to check in/out, but it wasn't a big deal. We had a good time and the bed was pretty comfortable!
Stayed 1 night in Feb 2024

2/10 Terrible

Ryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Poorly managed property. The television in our room didn’t work and the sole staff member in charge of helping us shrugged his shoulders and told me that that internet was chronically spotty and that as the bar tender it really wasn’t his area of expertise. On top of that the shower had abysmal water pressure and the cleanliness of the room was found to be lacking. Aside from some cool design touches I would advise looking somewhere else if you’re in need of a place to stay in Albuquerque.
Stayed 1 night in Dec 2023

10/10 Excellent

Hally

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Nate Valdez, Area General Manager on Jan 2, 2024
Dear Hally, Thank you for the wonderful review! We do hope that your travels bring you back to our lovely city!

10/10 Excellent

Marjorie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable Stay!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modernized and quaint at the same time. Clean, updates and in a perfect old Route 66 location
Stayed 2 nights in Dec 2023
Response from Nate Valdez, Area General Manager on Jan 2, 2024
Dear Barry, Thank you for the great review! We do hope to see you again soon in our wonderful city!

10/10 Excellent

Kristena

Stayed 1 night in Dec 2023
Response from Nate Valdez, Area General Manager on Jan 2, 2024
Dear Kristena, Thank you for the great review! We do hope that you visit us again soon and we can't wait to host you again!

2/10 Terrible

Guillermo

Stayed 1 night in Dec 2023
Response from Nate Valdez, Area General Manager on Dec 26, 2023
Dear Guillermo, Thank you for the response. I do apologize that you did not enjoy your stay with us. I do hope that the next time you are in ABQ, you give us a second chance. Thank you again for your time and patronage.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love staying here and it’s close to downtown and the aquarium.
Stayed 1 night in Dec 2023
Response from Nate Valdez, Area General Manager on Dec 21, 2023
Dear guest, Thank you for the great review! We hope to see you again sooner rather than later!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nate Valdez, Area General Manager on Dec 22, 2023
Dear Brian, Thank you for the great review! We hope to see you again in the near future!

4/10 Poor

Sami

Disliked: Staff & service
The room was pretty clean and cute and had all essentials you would need. One of the nights there was a crisis going on in the room next to us from 2am-4am and we could hear everything. We called the lobby and they didn’t do anything for us so we had to call 911. The cops were able to deescalate the situation luckily, but we didn’t get much sleep. The walls are very thin and you could hear traffic all night as well.
Response from Nate Valdez, Area General Manager on Nov 28, 2023
Dear Sami, I do apologize for any issues that occurred during your stay. I will talk to my team and better understand why we didn't assist right away. Thank you again for the feedback.

10/10 Excellent

Darrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV was damaged and the remote didn’t work properly.
Stayed 2 nights in Nov 2023
Response from Nate Valdez, Area General Manager on Nov 28, 2023
Dear Darrick, I will personally look into the room you stayed in to rectify the issues that were stated. Please let me know if there is anything else that I can do for you post stay.

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nate Valdez, Area General Manager on Nov 23, 2023
Dear Greg, Thank you for the great review! We hope to see you on your travels to ABQ!

10/10 Excellent

Margaret, St Albans

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hip modern expression of the old motel. Lovely room. Simple amenities. Super clean. Great idea for a sociable bar right there so you don't have to drive anymore.
Stayed 1 night in Nov 2023
Response from Nate Valdez, Area General Manager on Nov 15, 2023
Dear Margaret, Thank you for the amazing review! I am so glad you enjoyed the property and your time with us!

10/10 Excellent

Jeff

Stayed 2 nights in Nov 2023
Response from Nate Valdez, Area General Manager on Nov 15, 2023
Dear Jeff, Thank you for the great review! We hope to see you again so soon!

10/10 Excellent

alyssa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always welcome and rooms are always clean and comfortable!
Stayed 1 night in Nov 2023
Response from Nate Valdez, Area General Manager on Nov 15, 2023
Dear Alyssa, Thank you for coming back and always supporting us! We appreciate you!

8/10 Good

Gregory

Liked: Cleanliness, staff & service
A few bugs, like key cards not working, a system failure, and the property not always being staffed.
Stayed 7 nights in Oct 2023
Response from Nate Valdez, Area General Manager on Nov 6, 2023
Dear Gregory, It was a pleasure talking with you about the city. The key system failure was out of my hands for the time being, however I will chat with my staff about being constantly present. Thank you again and I wish you safe travels.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shower
The hotel was great except for the shower. There was no shower door and a lot of water was on the floor when I was finished showering. There never was any soap in the dispenser at the sink. I used soap from the shower.
Stayed 3 nights in Oct 2023
Response from Nate Valdez, Area General Manager on Nov 6, 2023
Dear Janet, Thank you for your feedback. I do apologize for the glitches in your stay. Please let me know if there is anything that I can do for you post stay.

10/10 Excellent

Cloantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large well designed room, unexpectedly quiet given roadside location. Helpful & welcoming staff. Lounge on property a plus. Easy walk to Old Town plaza and Sawmill Market as well as river trails.
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 31, 2023
Dear Cloantha, I am glad that you enjoyed your stay with us! We hope to host you again in the near future!

10/10 Excellent

Miller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Staff nice neat rooms!
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Miller, Thank you for the great review! We look forward to hosting you again in the near future!

10/10 Excellent

MARC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Marc, Thank you for the great review! We look forward to hosting you again in the near future!

10/10 Excellent

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Marjorie, Thank you for the great review! We hope to see you again soon!

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Stacey, Thank you for the great review! We hope to see you again soon!

8/10 Good

eleanore

Liked: Cleanliness, staff & service, property conditions & facilities
Great except very loud with DJ and food truck. Lounge was fun and food was fantastic
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Eleanore, Thank you for the great review! I am glad that you enjoyed the lounge!

2/10 Terrible

Lexie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
My daughter was bit twice once on her ankle and once in her hand. Found small spiders killed around 10 plus ants not sure how many also took down spider webs. Couldnt get in first night door lock for card was broke so had to go back anf forth to get keys and try the other door for room. Bathroom had a bad smell after taking showers and they had soap on the wall in a pump which i tried and it had the worst smell like it was bad cant describe it but have never had an issue like that anywhere. Only told they would tell the manager and charged us which was over 700 for two nights. Figured it would be a better experience not buying bite ointment for my daughter and the pain from the bites.
Stayed 2 nights in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 17, 2023
Dear Lexie and Cesar, I do apologize for the inconveniences experienced during your stay. I do understand there's an issue with the doorlock on 203 which the ordered part did not come in right away. I did walk both of the rooms this morning and used a flashlight to look in all corners and crevices and found no evidence, however, we will have our pest control person come in to inspect and give us a written statement. I will be following up with you in the upcoming days. Thank you again for your time and patronage.

10/10 Excellent

Arlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot nice location near old town
Great place used the family room for a concert weekend with some friends. it was perfect for what we needed.
Stayed 1 night in Oct 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Arlo, Thank you for the great review! I hope we see you again in the near future!

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Only stayed one night but the guy at the desk was really nice. The room was really comfortable. It’s quiet cute little place that we would’ve liked to have stayed longer but had a early morning balloon ride.
Stayed 1 night in Sep 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Diane, I am glad that you had an enjoyable stay. I do hope you stay with us again in the near future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear John, Thank you for the great review! We hope to see you again in the near future!

8/10 Good

Tiffany, Austin

Travelled with partner
Liked: Cleanliness, amenities
Cons: If you're given room 19, find another hotel! It is literally on the street, and between the roaring traffic noise and the music played just across the driveway, it sounds like you're in a nightclub on a traffic median. I can not stress this enough-It. Is. LOUD. There is not enough parking, so if you get there past about 9pm expect to wait for a parking spot. Pros: really cute, updated motel on Route 66 very close to Old Town. GREAT bed!
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Tiffany, Thank you for the feedback. I do apologize for the noisy room, typically people don't usually hear too much from the street, but for the next time we can absolutely get you a quieter room. Thank you again for your time and patronage.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
There is no front desk. Confusing as we registered. In a bar. Very nice bartender who allowed us to switch rooms as ours was musty smelling.
Stayed 1 night in Sep 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Guest, I do apologize for the room smell. We have since fixed the issue with more ventilation. I do invite you back to recheck out the property and get you in a more comfortable room. Thank you again for your time and patronage.

10/10 Excellent

Arlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and lounge
Great location had the bunk bed room for the all the friends. Great little lounge while you wait for you next adventure.
Stayed 1 night in Aug 2023
Response from Nate Valdez, Area General Manager on Oct 25, 2023
Dear Arlo, I'm glad you enjoyed your stay with us and the lounge! We hope to host you again the next time you visit ABQ!

10/10 Excellent

Rick

Stayed 1 night in Sep 2023
Response from Nate Valdez, Area General Manager on Oct 17, 2023
Dear Rick, Thank you for great review! I hope that your travels bring you back through very soon!

6/10 Okay

Martin

Liked: Property conditions & facilities
Disliked: Cleanliness
Route 66
A refurnished modern hotel on route 66 near the old town, the rooms were large and airy. This was fine, although travellers should be aware old town restaurants close on Monday and Tuesdays, Unfortunately our shower was cold and struggled for pressure and our bed was unmade for one day. The hotel has a bar and hosted a DJ on our Monday night.
Stayed 2 nights in Sep 2023
Response from Nate Valdez, Area General Manager on Oct 17, 2023
Dear Martin, Thank you for the feedback. We strive to ensure our guests have a positive experience while staying with us. Please accept my apologies and let me know if there is anything else I can do for you post stay.

10/10 Excellent

Georgia

Stayed 2 nights in Sep 2023
Response from Nate Valdez, Area General Manager on Oct 17, 2023
Dear Georgia, Thank you for the great review! I hope we see you again in the near future!

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nate Valdez, Area General Manager on Oct 17, 2023
Dear Samantha, Thank you for the great review! I hope we see you again in the near future!

4/10 Poor

Leif

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Outlet did not work for the coffee maker, the soap dispenser did not work in the shower, the soap dispenser by the sink was empty, and the toilet seat was adjusted off to one side so your skin touched the bowl, gross!
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at the Monterey!
We had a wonderful stay at the Monterey Hotel. The staff was very friendly, especially Jane. The room was ready on time, check-in was a breeze. It’s walkable to a great little outside pavilion with food vendors and also walking distance to Kauffmans- best bagels and green Chile cream cheese, yummy Italian sodas. Pool at Monterey was small but clean. Our room was airy and spacious. We are a family of three and reserved the adjoining rooms with the bunk beds. Our daughter loved this! This would be excellent for a family of up to 6 (2 adults/ 4 kids). Only one bathroom. But worked for us. Lots of towels.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super easy check in and out. Hotel was very clean and staff was friendly. Highly recommend!
Stayed 1 night in Jun 2023

8/10 Good

E Wayne, Lakewood

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was large. There is a refrigerator but no microwave. The shower has poor water pressure and we ran out of hot water at 10am one morning. There is no one in the lobby until the afternoon so if you need anything you have to go to the hotel next door which apparently is owned by the same people. Otherwise it is a cute, clean, nicely maintained place.
Stayed 6 nights in May 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Serenea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal and great decor!
I stay at the Monterey Motel every time I have to go to an event in Old Town. It is so well decorated and cozy, and is a great deal for the accommodations. I love the size and decor of the rooms as well.
Stayed 1 night in May 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the big spacious rooms. The facilities provided. The lounge and pool area. Walking distance to some great restaurants
Stayed 1 night in May 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples Getaway.
A couples getaway to Gathering of the Nations. This motel was just what we needed to stay somewhere fresh. We got there late Friday and the person who check us in was amazing!!
Stayed 2 nights in Apr 2023

8/10 Good

Susan

Stayed 1 night in Apr 2023