Standard Room, 1 King Bed

Reviews of Days Inn by Wyndham Bernalillo

2 out of 5
Days Inn by Wyndham Bernalillo
107 N Camino Del Pueblo, Bernalillo, NM

Reviews

7.6

Good

Rating 10 - Excellent. 343 out of 1002 reviews" "
Rating 8 - Good. 344 out of 1002 reviews" "
Rating 6 - Okay. 157 out of 1002 reviews" "
Rating 4 - Poor. 80 out of 1002 reviews" "
Rating 2 - Terrible. 78 out of 1002 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was awesome. Irene at the front desk was very, very helpful!
Stayed 1 night in Apr 2024
Response from DiBern on Apr 23, 2024
Brian,Thank you so much for your review of our Days Inn by Wyndham- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff member Irene and her friendly demeanor as customer service is of huge importance with our team. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr. Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a very nice Hotel very clean beautiful rooms comfortable good breakfast. I totally recommend it. Nice swimming pool and Jacuzzi. Totally worth it I will totally stay here again. Give them 10 out of 10. The only thing parking was very crowded
Stayed 1 night in Apr 2024
Response from DiBern on Apr 23, 2024
Edward,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5/5 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service was good.
Stayed 1 night in Apr 2024
Response from DiBern on Apr 23, 2024
Mary,Thank you for your kind comments and for rating our hotel so highly. We are so happy to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. Thank you for compliments of staff for their professional courtesy. We look forward to serving you again.Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Amanda

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from DiBern on Apr 23, 2024
Amanda,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean and quiet
Stayed 1 night in Apr 2024
Response from DiBern on Apr 13, 2024
Matthew,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Lorraine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DiBern on Apr 8, 2024
Lorraine,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Hazel

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from DiBern on Apr 8, 2024
Hazel,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got in late, but staff was great.
Stayed 1 night in Mar 2024
Response from DiBern on Apr 8, 2024
Angela,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Melissa

Stayed 1 night in Mar 2024
Response from DiBern on Apr 23, 2024
Melissa,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were nice and the room was clean
Stayed 1 night in Mar 2024
Response from DiBern on Apr 4, 2024
Dawn,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient and very clean hotel.
Stayed 1 night in Mar 2024
Response from DiBern on Apr 4, 2024
Gerald,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of convenience, cleanliness, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travis, Irene and Daniel were very helpful and kind. Good breakfast. Quiet and convenient place to stay.
Stayed 3 nights in Mar 2024
Response from DiBern on Apr 4, 2024
Lynda,Thank you so much for your review of our Days Inn by Wyndham- Bernalillo. I am pleased to read that you enjoyed your stay with us based on your highly rated survey. A positive guest experience is something our staff takes great pride in, so we value your feedback. Glad you recognized our staff members Travis, Irene, and Daniel for their friendly demeanor as customer service is of huge importance with our team. Also I will share your thoughts with our housekeeping team, they love to be recognized for a job well done when it come to cleanliness. We thank you again for sharing your experience. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Charles

Stayed 1 night in Mar 2024
Response from DiBern on Apr 23, 2024
Charles,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

4/10 Poor

Wendy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very rundown.
Stayed 1 night in Mar 2024
Response from DiBern on Apr 3, 2024
Wendy,Thank you for your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5 star service to every guest and it's a little disheartening to read that we didn't accomplish this during your stay. Rest assured the issues you have expressed will be addressed. We value your comments and welcome the opportunity to serve you again. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

2/10 Terrible

Rachel

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to check in and left right away because man followed me to my room.
Stayed 1 night in Feb 2024
Response from DiBern on Mar 5, 2024
Rachel,I want to start off giving my sincerest apology. I never want to read a guest experience where our guest feel so inclined to leave before actually intending to. We pride ourselves on our impeccable customer service, and making sure all of our guest are satisfied will always be our number one goal. Sometimes unfortunately we cannot always control the actions of guest that stay here. We will use this as a source of improvement and hope you come again to see our changes put into effect. Best Regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Kathy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff. Clean pool. Good bed. Breakfast adequate.
Stayed 1 night in Feb 2024
Response from DiBern on Mar 18, 2024
Kathy,Thank you so much for your review of our hotel Days Inn by Wyndham- Bernalillo. We appreciate your loyalty as a Wyndham rewards club member. I am pleased to read that enjoyed your stay, and plan to come back. It’s a great compliment to our entire team knowing we can expect your return in the future. Also a positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again Warm regards, Larry Morinia Jr. Management Team Days Inn by Wyndham- Bernalillo

6/10 Okay

Kriss

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Property is old, plumbing old, staff never went out of their way to address needs.
Stayed 2 nights in Feb 2024
Response from DiBern on Mar 5, 2024
Kriss,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Ivette

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from DiBern on Mar 5, 2024
Ivette,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 5/5 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as advertised and agreed. These days, that's a pretty big deal. Especially the breakfast. Nice! Again, these days, that's a pretty big deal!
Stayed 1 night in Feb 2024
Response from DiBern on Mar 5, 2024
Brian,Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to have Great amenities, Clean and very comfortable. We are also happy that you enjoyed our breakfast. Our expectation is to show each guest the highest level of hospitality, during every stay. We’re glad you had a great time with us and we look forward to serving you again. Kind regards,Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

4/10 Poor

Melina

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was mold in my shower place was outdated breakfast was all microwave stuff ,price was good but wont br staying here again !!
Stayed 3 nights in Feb 2024
Response from DiBern on Mar 5, 2024
Melina,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

8/10 Good

Lisa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would stay again
Stayed 1 night in Feb 2024
Response from DiBern on Mar 4, 2024
Lisa,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 4/5 star rating, and your highly recommendation of our hotel will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 Okay

Vanessa

Travelled with family, Travelled with group
Disliked: Amenities, property conditions & facilities
I liked that it is being renovated. I didn't like that the toilet clogged with the first use. Then the person working the desk just gave me the plunger instead of sending maintenance. Then the shower was not draining during the shower. Breakfast was really very minimal. Parking was full in the evening and I had to park next to the curb. It was to expensive for the quality. 😕
Stayed 1 night in Feb 2024
Response from DiBern on Mar 4, 2024
Vanessa,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5-star service to every guest and it's disheartening to see what we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DiBern on Mar 4, 2024
Margaret,Thank you for your time in leaving us feedback from your recent visit. I do want to thank you for sharing with us that you had a great stay. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we are continuously working to improve, and taking chances to make sure we are providing a wonderful guest experience. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Adeline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean. Easy access off the Main Street.
Stayed 1 night in Jan 2024
Response from DiBern on Feb 7, 2024
Adeline,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 Okay

Latana

Travelled with family and small children
Everything was okay
Stayed 1 night in Jan 2024
Response from DiBern on Feb 7, 2024
Latana,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

4/10 Poor

Loren

Travelled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
At least the beds are comfortable!!
Booked two rooms room 1 very dirty hair on the floor and in the sink and tub! Moved to another room tv wouldn’t change channel and phone wasn’t hooked up to call the front desk! Room 2 tv had no volume and wouldn’t change channels moved to another room it seemed ok till I went to take a shower and there weren’t any bath towels only hand towels!! The front desk was super nice and apologized for stuff that’s not on them I give them a 10 but housekeeping and maintenance gets 1/2 star from me
Stayed 1 night in Jan 2024
Response from DiBern on Feb 7, 2024
Loren,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to see that by the level of score you were very unsatisfied. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn By Wyndham- Bernalillo

6/10 Okay

Mary Grace

Disliked: Cleanliness
Bathroom situation was not great. Bathsoap was available on the first 2 days. The bath towel was small. You can hear all noise from the road amd other rooms. But the staff are friendly and nice.
Stayed 4 nights in Jan 2024
Response from DiBern on Feb 7, 2024
Mary Grace,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 10/10 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 7/10 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
I would stay there again.
Very clean, quiet and comfortable. The hotel could use some renovation. Front desk was grumpy in the evening but polite the next morning. Maybe working too much?
Stayed 1 night in Jan 2024
Response from DiBern on Jan 20, 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our Front desk and see what changes will be necessary to improve the guest satisfaction. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

10/10 Excellent

Martha

Stayed 1 night in Jan 2024
Response from DiBern on Jan 20, 2024
Martha,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. It is always a pleasure to receive positive feedback. I will share your perfect 10/10 rating with our team, who I am certain will be encouraged by your perfect rating. Here at Days Inn, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DiBern on Jan 20, 2024
Debbie,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Herbert

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from DiBern on Jan 20, 2024
Herbert,Thank you for your time in leaving us feedback from your recent visit. I do want to apologize for the minimal issues experienced. I will share these with our team so we can continue to improve our service.  Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Raenell

Stayed 3 nights in Dec 2023
Response from DiBern on Mar 5, 2024
Raenell,Thank you for sharing your perspective of our hotel’s accommodations and services! Your perfect 5/5 review allows our team to know we provided the best guest experience. We hope that you think of us the next time you are traveling into the area. Stay safe! Kind regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo]

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. The only problem was noise. Had asked for a “quiet room” and was put in a room across from the elevator and ice machine on the side of the hall facing a busy, very noisy street. I did appreciate that there was no carpet!
Stayed 1 night in Jan 2024
Response from DiBern on Jan 20, 2024
Martha,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your positive 8/10 rating. Thank you so much for recognizing our cleanliness and comfortability. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for our needs.
Stayed 2 nights in Oct 2023
Response from DiBern on Jan 7, 2024
Jon,I want to start off by saying thank you for staying at our Day’s Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. We are grateful for that and your 5/5 star rating.  The compliments of our consistency is huge for us, we believe it goes hand and hand with continued successful reviews of guest happiness. Come see us again soon. Best regards,Larry Morinia Jr.Management TeamDays Inn by Wyndham- Bernalillo

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
The room was Very clean. Beds were nice and comfy
Stayed 3 nights in Dec 2023
Response from DiBern on Jan 20, 2024
Omar,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating.  The compliments of beds, cleanliness, and your highly praise of our rooms will be shared with our team. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

2/10 Terrible

Ivy

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from DiBern on Jan 7, 2024
Ivy,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to see that by the level of score you were very unsatisfied. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn By Wyndham- Bernalillo

4/10 Poor

jaime

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Found trash in the bed before we slept was uncomfortable woke up the next morning showered left right away
Stayed 1 night in Dec 2023
Response from DiBern on Jan 7, 2024
Jaime,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Days Inn by Wyndham- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 10/10 rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 10. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience. Best regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
While using the shower, unidentified stuff started boiling out of the drain.
Stayed 1 night in Dec 2023
Response from DiBern on Jan 7, 2024
Michael,Please accept our sincerest apologies, everything you have expressed is horrific and beneath all things we stand for here at the Days Inn by Wyndham- Bernalillo. Thank you for taking the time to complete our guest satisfaction survey. We pride ourselves on earning a perfect 5-star rating. When we don't we challenge ourselves to investigate the totality of the stay and make the necessary adjustments to earn a perfect 5/5. We value your time/feedback and hope to have another opportunity to show our true level of hotel guest experience.Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DiBern on Jan 7, 2024
Richard,I want to start off by saying thank you for staying at our Days Inn by Wyndham- Bernalillo. Your survey is a major contribution to our hotel, because it shows us where we have room for improvement but also our areas of strength. So I do want to thank you for that and your 5/5 star rating. Come see us again soon. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Teena

Business traveller
Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023
Response from DiBern on Jan 7, 2024
Teena,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

8/10 Good

Jeremy

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from DiBern on Mar 5, 2024
Jeremy,Thank you for your feedback regarding your recent stay. We are sticklers for the perfect guest stay, so I do want to apologize for not completely meeting your expectations. Although 4/5 rating isn't bad, we pride ourselves on earning a 5 star rating. Rest assured we will continue our pursuit to having a hotel guest can really love. We value your comments and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023
Response from DiBern on Jan 7, 2024
Bailey,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your perfect 5/5 rating. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.General ManagerDays Inn by Wyndham- Bernalillo

6/10 Okay

Cynthia, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from DiBern on Jan 4, 2024
Cynthia,Thank you for taking the time to complete our guest satisfaction survey. I do want to apologize for the minimal issues that you may have experienced during your stay that prompted you to rate your stay an 3/5. Although 3/5 rating isn't horrible, it is what we consider to be a passive score, meaning not good nor bad. We absolutely pride ourselves on earning a perfect 5/5 rating and for me anything less than an 4/5 is a fail for our staff. I do apologize for our team not making the most of your stay. When we don't live up to our lofty expectations or the expectations of our guest we try to make sure we are making the necessary adjustments to earn a perfect 10. We value your time/feedback and welcome the opportunity to serve you again in the future. Best regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Eric

Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Eric,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

10/10 Excellent

Dawn

Stayed 1 night in Dec 2023
Response from DiBern on Jan 20, 2024
Dawn,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your perfect 5-star rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

6/10 Okay

Jess

Liked: Staff & service, property conditions & facilities
TV remote came with instructions to manual use the TV not the remote
Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Jess,Thank you your feedback regarding your recent stay. I do want to apologize for not meeting your expectations. We strive to give 5/5 star service to every guest and it's disheartening to see that we didn't based on the score. We believe a guest score 3/5 or lower is us failing our guest. Rest assured we will investigate the things we can that happened around your stay in order to make changes, and welcome the opportunity to serve you again. Warm regards,Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
My room was very clean and comfortable. Only issue was the wall AC/H, the fan was noisy. But, for the price, couldn't beat it.
Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Isaac,I can’t begin to tell you how much we enjoyed reading this fantastic review. It is so rewarding to hear that we were able to provide a wonderful experience earning your positive 8/10 rating. Thank you so much for recognizing our houskeeping staff and complementing their cleanliness to ensure guest satisfaction. Our team will be waiting for your next return. Warm regards, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

Diane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Diane,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

8/10 Good

jaime p

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Jaime P,Thank you for sharing your perspective of our hotel’s accommodations and services! Our ultimate ambition is to provide the best guest experience, and we are thrilled to learn that we have succeeded based on your positive 4/5 rating. We hope you’re looking forward to your next stay as much as we are! Well wishes, Larry Morinia Jr.Management Team Days Inn by Wyndham- Bernalillo

4/10 Poor

Alia

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The front desk staffperson was very warm and welcoming - however, the front of the door on the room was visibly jacked and tampered with and not replaced, and the back door to the property also has a broken lock and open to the public. Not safe. A hall alarm went off twice at 4 am. Super shady.....comfortable bed, but definitely room for improvement with regard to property safety.
Stayed 1 night in Dec 2023
Response from DiBern on Jan 4, 2024
Alia,Thank you for taking the time to tell us about your experience at Days Inn by Wyndham Bernalillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to see that by the level of score you were very unsatisfied. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Larry Morinia Jr.Management TeamDays Inn By Wyndham- Bernalillo