Note fondée sur 237 évaluations vérifiées
2,8 Propreté de la chambre
3,2 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié de Saint-Elzéar
Publié le 16 janv. 2024
Terribly
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Oshane RediResponse Specialist, Gestion de l’hôtel
Dear Daniel,Thank you for taking the time to tell us about your experience at the RED ROOF INN ALBANY AIRPORT. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where Red Roof can improve.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
par un voyageur vérifié
Publié le 11 nov. 2023
Chambre tres propre et sent bon.
Plancher de stratifié facile d’entretien et mieux que le tapis
Commentaires de Gestion de l’hôtel
12 nov. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Martial,It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay, especially the room.We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
par un voyageur vérifié
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par Guest Relations Management, Gestion de l’hôtel
Hi Martin, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
par un voyageur vérifié
Publié le 17 août 2023
The room I was given at first did not have a working TV or phone. The faucet was dripping and there was a hole in the wall that was patched with masking tape. No one could come to fix the TV so I was given another room. The rooms were clean and the bed comfortable but even in the new room there were holes in the carpet so we could see the concrete beneath it.
Commentaires de Gestion de l’hôtel
18 août 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Louis, Thank you for this feedback.We apologize for the inconvenience you encountered while staying with us. We understand the frustration of having to change rooms due to some broken amenities and still encountering some issues with the second room. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We are taking note of all the issues you had and will address them with the management.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
par un voyageur vérifié
Publié le 9 août 2023
Very reasonable price, basic but clean and comfortable room
Commentaires de Gestion de l’hôtel
9 août 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Isabelle, Thank you very much for taking the time to write a review and tell us about your stay at our hotel.We are delighted to hear that you loved the majority of your time. We are glad that you found the hotel to be of good value and that it provided with you clean and comfortable accommodation.Thank you for your feedback. It will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.
par un voyageur vérifié
Publié le 4 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Cristine, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
par un voyageur vérifié
Publié le 24 juill. 2023 sur Hotels
Vraiment déçus
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Edgar, Thank you for taking the time to provide some feedback.We're sorry to learn that you weren't entirely pleased during the time you were staying with us. We would like to apologize for any inconvenience caused. We hope the staff was able to support and assist you with any issues you may have encountered to make your stay a bit more pleasant. Your feedback is essential to us as we strive for ways to enhance the guest experience at our hotel.We sincerely hope you would return and allow us to provide you with a far superior experience.
par un voyageur vérifié
Cannot be worst.
Publié le 16 avr. 2023 sur HotelsIt's very old, very close to the airport and the highway. The bath is not draining. The rooms aren't very clean and you'll need to go at the front desk for towels because there's none in the room. It also smells moist in the room. Yes, it's cheap. But for a couple more bucks, you'll have something better around it. At least, the service at the front desk was good and professional.
Commentaires de Gestion de l’hôtel
16 avr. 2023 par Manager, Gestion de l’hôtel
Hello Benoît,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
par un voyageur vérifié
Publié le 12 avr. 2023
Commentaires de Gestion de l’hôtel
2 mai 2023 par Guest Relations Management, Gestion de l’hôtel
Dear Samuel, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
par un voyageur vérifié
Publié le 3 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 avr. 2023 par Manager, Gestion de l’hôtel
Hello Nicole,It was our privilege to earn your business and we hope to host you again on your next trip.
