Note fondée sur 1 001 évaluations vérifiées
1,9 Propreté de la chambre
2,3 Service et personnel
2,3 Confort de la chambre
1,8 État de l’hôtel
Avis Expedia vérifiés
par un voyageur vérifié
Publié le 1 janv. 2024
À éviter absolument, les chambres sont sales, nous avons hésité à utiliser le lit qui était plein de poils et cheveux. Les gens ont fait le chahut toute la nuit et l’hôtel est très mal insonorisé alors que nous sommes à côté d’un autoroute.
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza
par un voyageur vérifié
Publié le 5 déc. 2023
par un voyageur vérifié
Publié le 15 août 2023
Bien en général !
par un voyageur vérifié
Publié le 5 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2023 par reema, Gestion de l’hôtel
Dear Celine,Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your experience at Ramada Plaza. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Reema Zaveri
par un voyageur vérifié
Publié le 27 juill. 2023
Commentaires de Gestion de l’hôtel
3 août 2023 par Reema Zaveri, Gestion de l’hôtel
Dear Mario,Thank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your experience during your stay at Ramada Plaza. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Reema Zaveri
par un voyageur vérifié
Publié le 28 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 juin 2023 par Management, Gestion de l’hôtel
Dear MauriceThank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your experience during your stay with us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Reema Zaveri
par un voyageur vérifié
Publié le 29 mai 2023
Yo
Commentaires de Gestion de l’hôtel
14 juin 2023 par Management, Gestion de l’hôtel
Dear ChristineThank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. We are saddened to hear that your experience during your stay with us was not as expected.We as a team apologize that we were unable to meet your expectations.We assure you we will try our best to overcome such disruptions for better guests experience.Thank you for your business.SincerelyManagement
par un voyageur vérifié
Publié le 22 mai 2023
There was a condom enveloppe on the table of my room. The whole hotel smeels weed.
When the personal offer me an other room. He can't open the door and the other one wasn't clean... this was disgusting.
Commentaires de Gestion de l’hôtel
14 juin 2023 par Management, Gestion de l’hôtel
Dear KevinThank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. We are saddened to hear that your experience during your stay with us was not as expected.We as a team apologize that we were unable to meet your expectations.We assure you we will try our best to overcome such disruptions for better guests experience.Thank you for your business.SincerelyManagement
par un voyageur vérifié
Publié le 19 mai 2023
Commentaires de Gestion de l’hôtel
22 juin 2023 par Reema Zaveri, Gestion de l’hôtel
Dear NicolasThank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your experience during your stay with us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Management
par un voyageur vérifié
Publié le 14 mai 2023
Commentaires de Gestion de l’hôtel
22 juin 2023 par Reema Zaveri, Gestion de l’hôtel
Dear SylvianThank you for taking the time to tell us about your experience at Ramada Plaza by Wyndham Albany. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear about your experience during your stay with us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Management