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Reviews of Hotel Trilogy Albany Airport, Tapestry Collection by Hilton

3.5 out of 5
Hotel Trilogy Albany Airport, Tapestry Collection by Hilton
254 Wolf Road, Latham, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 502 out of 1000 reviews" "
Rating 8 - Good. 348 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 37 out of 1000 reviews" "
Rating 2 - Terrible. 12 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was nicer than expected. Very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

AFM

Travelled with family
Liked: Staff & service
Nice
Stayed 1 night in Mar 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is great but the heating system is loud and does not work well. Also there was a barking dog at 1am for 10 minutes.
Stayed 1 night in Mar 2024

8/10 Good

Kim

Travelled with family
All was fine, easy to find, everything clean, friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Alberto, Lakeland

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Disliked: Room comfort
Nice hotel, needs some updates
This is a convenient hotel for early morning travel from the airport. Staff are friendly and the communal areas are nice. The air unit in our room kept us up all night because of the noise and didn’t regulate the heat.
Stayed 1 night in Jan 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ahmed

Stayed 1 night in Dec 2023

8/10 Good

chong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was courteous. Hotel was very clean Easf checking in and out.
Stayed 1 night in Dec 2023

10/10 Excellent

Joan J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Neven

Liked: Cleanliness, staff & service, property conditions & facilities
The giy with long hair was just ok

10/10 Excellent

Michael

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the pleasure of staying at Hotel Trilogy this past week and loved it. My room was spacious, comfortable and clean. Their staff was professional and kind. I would definitely stay there again.

10/10 Excellent

Rufino, New Braunfels

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you're looking for something close to the Albany airport (1.4 miles away) with LOTS of nearby dining options ... look no further. Very friendly and accommodating cleaning staff.
Stayed 3 nights in Nov 2023

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonable price, affordable breakfast available, nice staff, clean and well maintained
Stayed 1 night in Oct 2023

10/10 Excellent

ROBERT, FAYETTEVILLE

Stayed 1 night in Oct 2023

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Lance

Liked: Cleanliness, property conditions & facilities, room comfort
It Was Great, But...
The hotel was great, but a couple things tainted our experience. When we arrived, the power had just come back on after an outage. No one's fault, but they were unable to restore elevator service for hours. We don't mind the stairs, but not with considerable luggage. Also, this seems to be a hotel where youth sports teams stay. Kids running up an down halls yelling until about 3AM. Again, not exactly the hotel's fault, but you should know that as part of making your hotel selection.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Susan

Stayed 1 night in Sep 2023

8/10 Good

John J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice
Stayed 2 nights in Sep 2023

10/10 Excellent

Lisa

Travelled with partner
Nice pleasant staff clean
Stayed 1 night in Sep 2023

10/10 Excellent

Richard Van

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here after a concert at SPAC and found it to be very convenient at about 25 minutes away. For those departing Albany Airport, that is just a few minutes away although we heard no plane noise. Staff was friendly, rooms and spaces were very clean and the lobby smelled nice. I would definitely come back again.
Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We were placed on a floor with a the sound of a dog barking disrupting our rest. We complained and were told that there was nothing they could do about it. The bathroom sink faucet was barely trickling out. Not happy with this stay.
Stayed 2 nights in Sep 2023

4/10 Poor

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
I can’t not stand hotels that don’t allow you to control the temperature in your room. Got back from a late concert and 74 was as low as it would go. Too late at night and exhausted to bother with calling to complain.
Stayed 1 night in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and served it’s purpose
Stayed 1 night in Sep 2023

10/10 Excellent

Richard, Rosedale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My whole stay was delightful. I was greeted upon arrival and the check in process was a breeze. The bed was very comfortable and the room was clean.
Stayed 2 nights in Aug 2023

10/10 Excellent

Christina

Stayed 1 night in Aug 2023

10/10 Excellent

Thi Thu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, nice lobby and close to restaurants and shopping mall.
Stayed 1 night in Aug 2023

8/10 Good

Julie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice stay. The hotel was clean and very pet friendly. I liked the laminated floors as opposed to the rugs.
Stayed 3 nights in Aug 2023

10/10 Excellent

Irene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Leanna

Stayed 1 night in Aug 2023

6/10 Okay

Frank

Travelled with partner
Disliked: Staff & service
Floors were not carpeted and noisy and the air conditioning was noisy too. Bed was very comfortable and hotel was convenient to restaurants
Stayed 1 night in Jul 2023

6/10 Okay

Louie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Have to up date the air conditioning very loud
Stayed 3 nights in Jul 2023

10/10 Excellent

Kylene

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel located so close to the airport.
Stayed 2 nights in Jul 2023

4/10 Poor

Lisa

Business traveller
Disliked: Property conditions & facilities
It is very old and outdated. I’m surprised this is a Hilton property.
Stayed 1 night in Jul 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great placeto stay...affordable...close to highway..great staff..
Stayed 2 nights in Jul 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Marian

Stayed 1 night in May 2023

10/10 Excellent

Tykisha

Travelled with family
Liked: Cleanliness, property conditions & facilities
I only stayed for one night. It’s was quite and the room was clean.
Stayed 1 night in May 2023

10/10 Excellent

Cynthia

Stayed 1 night in May 2023

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. They had breakfast for purchase. It would be nice if it was complimentary.
Stayed 1 night in May 2023

6/10 Okay

Antonia

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The property was in a great location if you’re needing to be near to the college at UAlbany. Other than that it was a cross between it needed to be updated dated or it May have been updated but not so sleek nor chic. The staff was okay, Nothing to offer a compliment. Again, cool for an over night stay if you need to be in & out
Stayed 1 night in May 2023

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the family and the dog.
Stayed 1 night in May 2023

6/10 Okay

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The stay was good. The only thing is the beds were very low and uncomfortable.
Stayed 2 nights in May 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and modern.
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Stayed 1 night in Apr 2023