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Homewood Suites by Hilton Albany Crossgates Mall, NY – Avis

3 out of 5
Homewood Suites by Hilton Albany Crossgates Mall, NY
1651 Western Avenue, Albany, NY

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 221 avis sur 352." "
Note de 8 – Bien, d’après 68 avis sur 352." "
Note de 6 – Acceptable, d’après 26 avis sur 352." "
Note de 4 – Médiocre, d’après 22 avis sur 352." "
Note de 2 – Terrible, d’après 15 avis sur 352." "

9,0/10

Propreté

9,0/10

Service et personnel

8,8/10

Commodités

9,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2019
Adam G a répondu le 15 août 2019
Thank you!

10/10 – Excellent

MarieEve, Trois Rivières

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Aucun point négatif. Super hôtel. Très propre. A recommander:
Séjour de 1 nuit en juillet 2019
Adam G a répondu le 9 juill. 2019
Thank you!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Je croyais avoir un 3 étoiles... c’e Vraiment mieux que ça! 5/5. Propre, silencieux, rénové.
Séjour de 1 nuit en avril 2019
Adam G a répondu le 6 mai 2019
Thank you!

10/10 – Excellent

Jocelyne

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Belle Hotel
Tout était parfait l’hôtel sentait tellement bon la chambre était parfaite pour un groupe de 6 personnes le déjeuner était parfait on était à 3 minutes de marche du centre d’achat Crossgates Mall.
Séjour de 2 nuits en octobre 2018
Adam G a répondu le 19 déc. 2018
Thank you for all of your kind words. Glad to hear that our staff was able to make your stay more than comfortable. Hope to be able to serve you and your family again soon.

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
24 h de magasinage
Séjour de 1 nuit en octobre 2018

8/10 – Bien

Michael

Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Steve

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Tina

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Our stay was last minute during a snow storm so the hotel was at full capacity. The room was not clean. Stains on the couch , chairs and comforters. The handles on the microwave and refrigerator were dirty. The toilet rocked and the seat was crooked. There was a very unpleasant smell to the room as well. We have always enjoyed our stay at Homewood Suites in different areas as well as the Crossgates one but never again. It was a nice room so it wasn’t cheap but the condition of the room was just not exceptable.

2/10 – Terrible

Denise

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
We drove an hour to specifically use the pool on the kids school vacation. We paid $200 for the night and the pool was out of order.
Séjour de 1 nuit en février 2024

8/10 – Bien

jamie, Turners Falls

Séjour de 2 nuits en février 2024

10/10 – Excellent

lakendra

Points forts : Propreté, état et installations de l’hébergement
N/A
Séjour de 1 nuit en février 2024

6/10 – Acceptable

Shannon

Voyage en famille
Séjour de 1 nuit en février 2024

4/10 – Médiocre

Peter

Voyage en famille, Voyage de couple
Points forts : Service et personnel, commodités
Check in was easy and the staff was greatI got a 2 queen suite that was nice and spacious. My kids like it a lot. The bedding was terrible. The top bla ket was a duvet and the pillows squished down to nothing. The room smelled musty though i left the ceiling fan on all day, even while we were away. The pool was hazy and walls were dingy looking. Breakfast was pretty bad, too. Im pretty sure the eggs werent made of eggs and the sausage patty was the worst that ive ever had. It would be better to have offered nothing.
Séjour de 4 nuits en février 2024

10/10 – Excellent

Kathleen

Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Betsy

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nothing special
The room is spacious and the bed is very comfortable. Breakfast the usual continental breakfast. Nothing special. I wouldn’t stay here again. The walls are paper thin and I could actually hear the guy next to me snoring through the walls! There were like 10 kids in the rooms across from me making loud noises for hours. I wanted a peaceful, quiet stay and got the opposite of that.
Séjour de 1 nuit en janvier 2024

6/10 – Acceptable

Shannon

Points forts : Propreté
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Kristine

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was very helpful and friendly. Beds are very comfortable and everything was very clean.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

Kimberley

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Beverely

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Kazunari, Ebino-shi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 8 nuits en décembre 2023

10/10 – Excellent

Brian

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023

2/10 – Terrible

Amy

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Unhealthy and unsavory.
Loud children running around halls. Room smelled like smoke. BEDBUGS. Rough area. Was very uncomfortable. Lack of security. Furniture was worn. Mattress uncomfortable. Room not clean. Maintenance man was using a towel with his feet to clean floors — really??? Dishes were filthy.
Séjour de 1 nuit en novembre 2023

4/10 – Médiocre

Aleyda

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
When I went to check in I wasn’t greeted, the woman that checked me in was more so worried about clocking out and someone relieving her. I was told I’d have to wait because no rooms were ready. Luckily another staff member came over and confirmed there was a room ready. When we first arrived to our room it looked a bit dirty as if it wasn’t vacuumed, or wiped down,there was old food in the heater vent, like a whole cracker was in the vent sitting there. The couch had stains all over it and the blankets and sheets for the pull out couch were stained like actual food stains. When my daughter went to take a shower she noticed the brown ring around the tub before getting in. It felt as if the room was rushed to be clean.wasn’t the greatest experience. I chose this hotel because we previously stayed here and I had no complaints,but this time around it was a bit upsetting.
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Antoinette

Séjour de 1 nuit en octobre 2023

8/10 – Bien

Terence

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Not bad
My wife and I had 2 queen beds. The room was nice but the beds were very uncomfortable too soft.
Séjour de 2 nuits en octobre 2023

6/10 – Acceptable

Paul

Séjour de 2 nuits en octobre 2023

6/10 – Acceptable

Robert

Points faibles : Propreté
housekeeping
Hotel looks very good, room was nice, but housekeeping needs improvement. I booked two rooms. In my daughters' room she had to call to the desk to complain about the stained sheets on her bed. They should have come up and changed them instead they brought her sheets. In my room they have pumps on the wall for the usual complimentary soaps and shampoo. I get in the shower, and they were empty, there is no bar of soap in the room. Talk to the desk and someone comes up with the bottles but does not install them just leaves them on the desk. The room has a small kitchen area, I am glad I had not brought food to the room because how do you eat anything when the utensils consist of two spoons, three knives, and no forks. I found that the rooms are not very soundproof especial overhead. All that said the general condition of the physical room was very good. I would stay here again if I had to, but I would come prepared.
Séjour de 1 nuit en octobre 2023

4/10 – Médiocre

Yvonne P.

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked everything but there was an active shooter on the floor above us and we were all evacuated at 7am for 3 hours by hundreds of armed police and we were terrified and traumatized. The staff was very kind and apologetic but we asked for a refund and the General Manager said she would arrange it but I haven't heard from the hotel yet
Séjour de 1 nuit en septembre 2023
Bonnie a répondu le 23 sept. 2023
Your refund has been processed. Depending on your bank it may take 3 to 5 business days to show up on your account.

6/10 – Acceptable

Barrie

Voyage en famille avec de jeunes enfants
Points forts : Propreté, commodités
Points faibles : Service et personnel
It was a nice hotel, the location was great. Shopping right next store. The issues were few, there were loud out door parties during quiet hours which where annoying but not horrible. I am not sure where recreational cannabis smoking is handled at hotels but the smell in the hall ways was unreal. I guess I wasn’t expecting to get the dorm room feel in a hotel.
Séjour de 2 nuits en août 2023

6/10 – Acceptable

Bowden

Points forts : Propreté, état et installations de l’hébergement
Won't stay here again
Bathroom was small, a lot of street noise, check-in clerk pointed us to the wrong breakfast bar, so we had 4 days of not very good breakfasts, not knowing that there was apparently a better breakfast bar for Homewood Suites guests. No material explaining hotel features in the room. Bed was comfortable.
Séjour de 4 nuits en août 2023
Kayla-Night supervisor a répondu le 24 août 2023
I'm so sorry to hear about your stay here. I do see that our Assistant General Manager reached out to you and hopefully you are feeling slight relief. We hope you stay with us again!

10/10 – Excellent

Kathleen

Séjour de 1 nuit en août 2023
Kayla-Night supervisor a répondu le 24 août 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Qasim

Séjour de 1 nuit en juillet 2023
Kayla-Night supervisor a répondu le 24 août 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Roberto

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I’ll be Back!! Lol
My stay was Great. I stayed with my wife and son and we had a blast. We enjoyed the Pool, the hotel staff was friendly, my room was as HUGE and the mall is right behind the property for easy access.
Séjour de 3 nuits en juillet 2023
Kayla-Night supervisor a répondu le 24 août 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Daniel

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2023
Kayla-Night supervisor a répondu le 24 août 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay! We love this hotel and stay here every time we travel for soccer tournaments and long drives. The first room was dirty but a quick switch to a different room was great!
Séjour de 1 nuit en juillet 2023
Kayla-Night supervisor a répondu le 8 juill. 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

6/10 – Acceptable

LACEE

Séjour de 2 nuits en juin 2023
Kayla-Night supervisor a répondu le 8 juill. 2023
We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 – Excellent

Ali

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Safe area, nice property
Séjour de 1 nuit en mai 2023
Kayla-Night supervisor a répondu le 7 juin 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Kelly

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was an amazing experience for my kids. The first time they've ever got to stay in a hotel and they thought they were in a dream. Convenient location near everything you'd like to do with your family. It was simply perfect.
Séjour de 2 nuits en mai 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

2/10 – Terrible

Dillone

Séjour de 2 nuits en mai 2023
Kayla-Night supervisor a répondu le 17 juin 2023
Thank you for taking the time to share your recent experience at Homewood Suites.We sincerely appreciate your feedback and we're very sorry you were unhappy. Your feedback is important as our goal is to ensure every guest feels at home while staying with us. We hope you will consider staying at Homewood Suites in the future.

10/10 – Excellent

Deborah

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful rooms, spacious, comfortable. Nice pool great breakfast - would definitely recommend & stay again ourselves.
Séjour de 1 nuit en mai 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 – Bien

Ammon

Séjour de 1 nuit en mai 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

chang ho

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very convenient
Séjour de 18 nuits en avril 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

8/10 – Bien

brent

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
.
Séjour de 2 nuits en avril 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Brandi Renee

Points forts : Propreté, commodités et état et installations de l’hébergement.
Séjour de 12 nuits en avril 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!

10/10 – Excellent

Patricia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Comfortable beds and most importantly the shower stayed hot! Breakfast buffet was nice staff manning the food stations were helpful and kind. Great location close to restaurants and the Crossgates Mall.
Séjour de 3 nuits en avril 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
Thank you for your recent stay at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!There is honestly nothing better than a shower that stays hot! I'm so glad you had a wonderful stay with us!

6/10 – Acceptable

Brian

Points faibles : Commodités
Homewood suites were sub-standard in customer focus. Bulbs not working in the suite etc, etc Not in keeping with the good name of Hilton.
Séjour de 7 nuits en mars 2023
Kayla R.-Night Supervisor a répondu le 23 mai 2023
I'm so sorry you had this experience while you were here. We take our guests feedback seriously and we will be addressing this. Thank you for taking the time to review us.

8/10 – Bien

Lorrin

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2023

10/10 – Excellent

Greylock

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en mars 2023

10/10 – Excellent

chang ho

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent
Séjour de 13 nuits en février 2023

8/10 – Bien

Daniel

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2023