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Reviews of Odalys City Aix en Provence Le Clos de la Chartreuse

3 out of 5
Odalys City Aix en Provence Le Clos de la Chartreuse
42 Route de Galice, Aix-en-Provence

Reviews

7.4

Good

Rating 10 - Excellent. 69 out of 370 reviews" "
Rating 8 - Good. 167 out of 370 reviews" "
Rating 6 - Okay. 85 out of 370 reviews" "
Rating 4 - Poor. 35 out of 370 reviews" "
Rating 2 - Terrible. 14 out of 370 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philip

Liked: Cleanliness, room comfort
Great place to stay on a budget
Location was good, about 25 mins (mainly uninspiring) walk from the historic centre. Car parking was free outside, or €5 inside. Bed comfortable, good shower. Kitchenette area was perfect if you're looking to have your own food, as we were. Staff friendly.
Stayed 1 night in Oct 2023

4/10 Poor

JENNIFER LYNN, Vancouver

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed! The property is run down and dirty. A/C didn’t work. Shower curtain moldy and the soaps and supplies given were almost empty. Only one small roll of toilet paper was provided. No hair dryer or face cloths. Would not stay again. I’m hoping for a partial refund!

10/10 Excellent

Lu Fung

Liked: Cleanliness, amenities, property conditions & facilities
Thanks for the late checkout offer!
Stayed 1 night in Jun 2023

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was OK.
Stayed 2 nights in May 2023

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was amazing! Helped us order pizza for the kids as we don't speak French! Room was gigantic! Easy to park. We enjoyed our stay!
Stayed 1 night in Aug 2019

8/10 Good

Joseph

Nice hotel and pool
Very pleasant hotel in countryside near Aix
Stayed 1 night in Jul 2018

6/10 Okay

Jean-Louis

Ok, but not great
Kitchen was well equipped. Lobby staff good but cleaning staff poor (no TP, left door open). Facility not being well maintained. Long walk to center but easy access to city buses.
Stayed 4 nights in Sep 2017

2/10 Terrible

A, UK

Liked: Room comfort
Disliked: Cleanliness
Dodgy electrics
Dodgy electrics - Avoid
Stayed 3 nights in Aug 2017

8/10 Good

jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I needed a place for myself and my 2 sons. Worked out very well, we all had a bed for a good price and were able to use the kitchen facilities.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
So-so hotel
Annoying hand-held shower in beat-up tub, dirty drapes, aged decor, weird safe, poorly-equipped kitchen. Helpful staff, good linen service.

6/10 Okay

Joanne, Melbourne

Good choice
Good value for money.

6/10 Okay

Peter

Disliked: Staff & service, room comfort
Second time
This is the second time I stayed at this hotel, because last year I really liked it. But now... wow, the quality has gone done. bad pillows, bad mattresses, slow to non-existent internet, noisy neighbors. 3rd time ain;t gonna be the charm for me. I'll stay somewhere else.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kathleen, Chattanooga, TN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place for a family
It was a great hotel, clean and comfy....thanks!

8/10 Good

Petter Z, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is 30 min walk away from city center. When you get there however, you really get what you pay for. Nice straff and clean big rooms. A good nights sleep and the opportunity to clean my laundry made me enjoy this place.

6/10 Okay

Matt, Vermont, USA

Liked: Cleanliness, room comfort
Will be great, currently not
The facility is lovely - not quite what the photos would have you believe, but good. The problems were that (1) the internet did not work on 1/2 of the hotel (the half we were in) and there was little apology for it - this is a huge deal for travelers today who intend (as we did) to do most of our planning via internet and (2) no air conditioning. The AC was fixed after 1.5 days, but still. Anyway, we'd go back if in the area, but they do need to get up to speed quickly.

4/10 Poor

KW, Melbourne Australia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would give it a miss
I have never known a hotel where the hallways are always dark, they do not have sensor lighting in them, you need to feel around for the light switch and hope you don't accidentally ring the room door bells. Would be funny if it wasn't actually scary and unsafe. Hallways also smell of smoke combined with some kind of cleaning product. It's a bit of a hike into town which is ok for stretching the legs. The garden is really a non event and has 4 story office block next to it that you view from the balcony. Staff were friendly and helpful but will not stay again.

8/10 Good

Kerry C, Australia

Liked: Cleanliness, staff & service
Roomy accommodation
While the accommodation is fairly basic, it is spacious and clean. It is a bit out of town and we needed a car. Ones of the nights, there was a lot of noise from other people.the apartment was equipped well.

2/10 Terrible

Michael, Manchester, UK

Disliked: Staff & service, property conditions & facilities, room comfort
Lousy experience
The hotel is soulless and the corridors are dark and the outside resembles a prison or similar institution.The towels are threadbare and for what they charged it was terrible value for money.

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine place to stay in Aix
We really enjoyed our super spacious room with kitchen. Friendly staff welcoming us, even late at night, and always helpful. Probably could have walked to the city center but since we checked out in the morning anyway we decided to drive closer to town.

6/10 Okay

Ann

Liked: Cleanliness
The hotel is out of town. You need to take a bus to the town center and to see anything. However the bus is easy and convenient. There are no nearby stores but walking to the neighborhood supermarket was fun and the residential neighborhood was neat to see. It was about a mile walk. If you need a hair dryer, don't stay there. They say they have me on request, but did not have any.

6/10 Okay

Joshua, Oxford, UK

Liked: Staff & service
Disliked: Room comfort
Not bad for the proce
A budget hotel. More of an apartment which can be nice. Stayed with a baby and they provided a cot bed for free. That was good. Room was big but a bit cold feeling. Also the walls are thin and you can hear noise from the hallway which made me nervous with a sleeping baby. Location is good with access to bisque and city center. Convenient if you have your own transportation which we did.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
This hotel was okay. It doesn't have a lot of charm, but the rooms are fairly spacious and having a kitchenette is nice. It is on the outskirts of town and not in the best neighborhood. Nevertheless, I didn't feel unsafe walking around. Plus, there is a bus that goes directly into town (line 6) and runs fairly frequently. If you want to walk it, it will take about 20-30 minutes to get to the touristy area. One useful thing to know is that you can't check into the hotel until after 4 PM. Another useful thing to know is that the name that is displayed prominently on the building is "Odalys" as opposed to Le Clos de la Chartreuse. For that reason I was initially unsure whether or not I was in the right place.

8/10 Good

jlouis

Liked: Cleanliness, room comfort
bon hotel, bien accueillis, personnel a l'écoute grande chambre bonne literie tres tres bon rapport/qualite
Stayed 2 nights in Jan 2024

8/10 Good

Christian

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Séverine

Travelled with family
Liked: Cleanliness, room comfort
Bon hotel
Une nuit confortable et calme. Chambre tres spacieuse.
Stayed 1 night in Dec 2023

4/10 Poor

Abdessadk

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

ENORA

Liked: Room comfort
Studio à 15 min du centre
Hôtel à 15 min du centre ville en voiture. Les studios sont grands. Le lobby manque de rafraîchissement. La douche était peu propre. Le lit est confortable.
Stayed 1 night in Sep 2023

4/10 Poor

Eliane

Travelled with family
Disliked: Room comfort
Stayed 8 nights in Sep 2023

8/10 Good

Emmanuel

Liked: Cleanliness, room comfort
Relais-étape
Escale d'une nuit avant de partir sur la côte méditerranéenne
Stayed 1 night in Aug 2023

6/10 Okay

Jean-Luc

Travelled with family
Liked: Room comfort
Stayed 1 night in Aug 2023

8/10 Good

Marisa

Liked: Cleanliness
Camera nuova, pulita e molto funzionale. Personale gentile Vicino al centro 10-15 minuti a piedi Parcheggio davanti alla struttura
Stayed 1 night in Aug 2023

8/10 Good

Stéphanie

Liked: Room comfort
Disliked: Cleanliness
Le menage n'a pas l'air detre fait a fond. On avait que les draps n'étaient pas supers propres
Stayed 1 night in Aug 2023

2/10 Terrible

Lucas

Stayed 1 night in Jul 2023

10/10 Excellent

Leone

Business traveller
Liked: Cleanliness, room comfort
Installation confortable. Services à disposition.
Stayed 4 nights in May 2023

8/10 Good

Christian

Stayed 1 night in Feb 2023

10/10 Excellent

Luc

Stayed 1 night in Jan 2023

6/10 Okay

david

Business traveller
Stayed 1 night in Jan 2023

8/10 Good

Christine

Liked: Cleanliness, room comfort
Stayed 10 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Stephane

Stayed 1 night in Aug 2022

6/10 Okay

Martine

Stayed 1 night in Jul 2022

6/10 Okay

Peter

Business traveller
Liked: Cleanliness
Freundlich, direkt an der Autobahn
Freundlich und unspektakulärer Standard. Zimmer sehr geräumig und sauber. 30 Minuten Fußweg ins historische Zentrum, direkt an der Autobahn.
Stayed 2 nights in Jul 2022

8/10 Good

Stéphane

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

BERNARD

Liked: Cleanliness
Stayed 1 night in Jun 2022

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, room comfort
Établissement vraiment très bien. Les chambres sont très confortables, spacieuses et propres. Établissement très bien. Ne vous fiez pas à la rue elle ne reflète en rien l hôtel.
Stayed 1 night in May 2022

10/10 Excellent

Maria das Graças

Stayed 3 nights in May 2022

8/10 Good

Karima

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Magali

Liked: Cleanliness, amenities, property conditions & facilities
On a apprécié d’être surclassé Lieu calme( bien insonorisé) Equipment adapté Lit confortable
Stayed 1 night in Mar 2022