Villa, Private Pool | View from room

Reviews of Hotel Le Pigonnet

5 out of 5
Hotel Le Pigonnet
5 Avenue Du Pigonnet, Aix-en-Provence, Bouches-du-Rhone

Reviews

9.2

Wonderful

Rating 10 - Excellent. 322 out of 485 reviews" "
Rating 8 - Good. 122 out of 485 reviews" "
Rating 6 - Okay. 26 out of 485 reviews" "
Rating 4 - Poor. 13 out of 485 reviews" "
Rating 2 - Terrible. 2 out of 485 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfection! Beautiful place with stunning gardens, wonderful food and very helpful staff. Can’t wait to come back.
Stayed 2 nights in Nov 2023
Response from Christel Lopez - Front office manager on Nov 28, 2023
Dear Jan, Thank you for taking time to post a comment after you recent stay at Hotel Le Pigonnet.We hope to see you soon in Aix en Provence.Best regards, Christel LOPEZFront desk managerHotel Le Pigonnet

10/10 Excellent

John, Katy

Stayed 1 night in Oct 2023
Response from Christel Lopez - Front office manager - on Nov 18, 2023
Dear Sir, Thank you for taking time to post a comment following your stay in our house. We are glad to read that you appreciated the quality of our property and we hope to get the pleasure to welcoming you back in a near future. Best regards,Christel LOPEZFront desk managerHotel Le Pigonnet

8/10 Good

Gary

Stayed 2 nights in Oct 2023
Response from Hotel Le Pigonnet on Nov 14, 2023
Dear Sirt, We thank you very much for your kind review ! We are very happy to read that you had a great stay with us. Looking forward to welcoming you again. Best regards,Hotel Le Pigonnet

10/10 Excellent

Janet

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful grounds and the staff was exceptional!
Stayed 8 nights in Sep 2023
Response from Christel Lopez - front office manager - on Sep 27, 2023
Dear Guest Thank you for taking time to post a comment following your stay at le Pigonnet. We are glad to read that you appreciated the quality of our property.We hope to see you soon at the hotel Best regards, Christel LOPEZFront desk managerHotel Le Pigonnet

10/10 Excellent

Roberta, Cohoes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our short stay at Le Pigonett. Excellent location, 10 minute walk to town, yet peaceful, quiet and private. The gardens are beautiful and our stay was very relaxing.
Stayed 1 night in Sep 2023
Response from Christel Lopez - front office manager - on Sep 26, 2023
Dear Madam, We thank you for your very nice comment and do hope get the pleasure to welcome you back in a near future. Best regards, Christel LOPEZ Front desk manager Hotel Le Pigonnet

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely garden
Response from Christel Lopez - front office manager - on Sep 12, 2023
Dear Sir, We thank you for your reservation done in our house,and your very nice comment.We do hope get the pleasure to welcome you back in a near future. Best regards, Christel LOPEZFront desk manager Hotel Le Pigonnet

10/10 Excellent

Felicity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven!
Spent a couple of nights here after a Rhône cruise. We were unlucky with the weather which was over C 40 and had to spend 11am to 6pm in the air conditioning. However breakfast and dinner on the glorious shady terrace with view of the garden and Mt St Victoire was heaven. Staff charming, beautiful buffet breakfast (with freshly squeezed orange juice), eggs cooked order, fruit etc. Dinner is more of a fine dining experience but with relaxed friendly service and the best sea bass I’ve ever had. Prices aren’t cheap but not silly either and worth every penny. We will be back but in a different season so we can fully enjoy the garden, our enormous private terrace and swimming pool.
Stayed 2 nights in Aug 2023
Response from Christel Lopez - front office manager - on Aug 31, 2023
•Dear Madam, Thank you for taking time to post a comment following your stay at le Pigonnet. We are glad to read that you appreciated the quality of our property and we hope to see you soon in our house.Best regards, Christel LOPEZFront desk managerHotel Le Pigonnet

4/10 Poor

Benafsha

Travelled with family
Disliked: Staff & service
This is not run like a five star hotel, but more like a 3 star hotel. They do not understand customer service. I was terribly disappointed with it. There were so many issues, starting with my room itself.
Stayed 3 nights in Jul 2023
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Aug 22, 2023
Dear Sir, First of all, I would like to thank you for taking the time to share your experience. I understood that your experience did not meet all your expectations and please kindly accept our most sincere apologies for creating such a disappointment. We expect that our guests should spend a pleasant and enjoyable time when being in our property and I truly regret that we weren’t able to show you our usual high level of services and standards that we strive to maintain every day. I can assure you that we take your comments very seriously and as an opportunity to implement a plan to avoid a reoccurrence of such incidents. I regret that our teams were unable to offer a service that lived up to your expectations.Please do not hesitate to contact me, I remain at your entire disposal,Christel LOPEZFront desk manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
Gorgeous premises but far from old town.
Hotel s very nice with a beautiful grounds, but pretty far away from old town, basically 25-30 min walk through residential neighborhood with nothing to see around. Our check in was excellent, but room had plugged sink, poor working toilet and not working charge outlet. We called for service, and same person who valley pur car tried to fix our sink. He really tried, but it didn’t work. Breakfast was ok with very mediocre service, no one knew what are they doing and who is serving who. We had to wait for a long time for coffee and our eggs. But food was very nice even with pretty limited options for 5 stars hotel.
Stayed 1 night in Jul 2023
Response from Christel Lopez - front office manager - on Jul 18, 2023
Dear Sir, We thank you for your reservation done in our house and the comment sent, it will be tranmitted to our restaurant department and the housekeeper manager in order to check what happen and increase our level of service. We look forward to welcoming you back soon in our house, Best regards, Christel LOPEZHotel Le Pigonnet Front office manager

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Christel Lopez - front office manager - on Jul 13, 2023
Dear Madam, We thank you for the reservation done in our house, and the time taken to add a comment.We look forward to welcome you back in a near future.Best regards, Christel Lopez - front office manager - Hotel Le Pigonnet

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service
If you’re visiting in Aix, this is the place to stay! While a bit out of the town center so a small hassle to get to, the property itself makes it worth while. A little garden oasis brings you to paradise in Provence. Wonderfully attentive and personable staff going the extra mile to make sure everything is comfortable and a gorgeous property makes you never want to leave.
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Jun 12, 2023
•Dear Howard, Thank you for taking time to post a comment following your stay at le Pigonnet I am glad to read that you appreciated the quality of our property.We hope to see you soon back in our house.Best regards,Christel LOPEZFront desk managerHotel Le Pigonnet

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
THE best hotel I’ve ever stayed at in 60 years of traveling!
Stayed 3 nights in Jun 2023
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Jun 9, 2023
•What can we add to this comment ? Thank you for taking time to post a comment following your stay in our house. We are more than glad to read that you appreciated the quality of our property.•We look forward the pleasure to welcome you back in a near future.••Best regards, ••Christel LOPEZ•Front desk manager •Hotel Le Pigonnet

8/10 Good

Marvi n

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property, garden and pool are beautiful. Room and bathroom were very small and cramped. Breakfast is expensive.
Stayed 2 nights in Jun 2023
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Jun 7, 2023
Dear Marvin, Thank you for taking time to post a comment following your stay at le Pigonnet Our Hotel is an old bastide and is composed by different room type, for your next visit we will have the pleasure to install you in another one following your needs have a lovely day and we hope to see you soon at le Pigonnet for another stay in provence.Best regards, Christel LOPEZFront desk managerHotel Le Pigonnet

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Jun 2, 2023
Dear Sir, Thank you for taking time to post a comment following your stay in our house. We are glad to read that you appreciated the quality of our property.We look forward the pleasure to welcome you back in a near future.Best regards, Christel LOPEZFront desk manager Hotel Le Pigonnet

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this gorgeous little hotel with its stunning garden. It’s really beautiful and the staff is very friendly and very helpful. One of the nicest places we have ever stayed. Can’t wait to go back there.
Stayed 1 night in Mar 2023
Response from Christel LOPEZ Hotel Le Pigonnet Chef de réception on Mar 30, 2023
Dear Madam, Dear Sir, Iyt was our pleasure to welcome you in our house, and we thank you for this lovely comment that we will pass on to all the teams. We indeed have a magnificent garden with a very beautiful view on mountain Sainte Victoire, behind the lounge bar! that many envy us.looking forward to the pleasure of welcoming you again in a near future.Best regards, Christel LOPEZHotel Le PigonnetFront office manager

10/10 Excellent

Katherine

Stayed 2 nights in Nov 2022

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Aix
Everyone was so friendly and helpful during our stay. It is a beautiful property with a wonderful restaurant and bar. We loved the garden, it is magical. Truly a wonderful property to enjoy the area!
Stayed 2 nights in Nov 2022

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and quiet. However, the hotel is way overpriced .. not what we typically reserve/or what we would consider a five star hotel. Our room faced the picturesque gardens, which is the beauty of the property. The room was nice and clean - We stayed 3 nights.
Stayed 3 nights in Aug 2022

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Geetha

Stayed 4 nights in Aug 2022

10/10 Excellent

Thomas, Windermere

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with beautiful garden
Stayed 3 nights in Jul 2022

10/10 Excellent

Julie A., Ridgefield

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Le Pigonnet is a beautiful property with charming staff. It’s secluded but close wnough to walk to town. Perfect hotel in Aix!
Stayed 5 nights in Jul 2022

10/10 Excellent

James, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a gem. In our travels around the Southern France, it was an oasis of quiet and calm and luxury. The gardens are beautiful, the rooms so comfortable. The staff, from front desk to all dining were absolutely wonderful; a rare combination of warm and very efficient. It was old world hospitality and we felt wonderfully pampered.
Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is immaculate and definitley 5*! Food is amazing and the staff is incredibly professional and helpful.
Stayed 2 nights in Jun 2022

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely setting. Garden was absolutely beautiful. Staff excellent. I will be back. Loved it.
Stayed 3 nights in Jun 2022

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating and so gracious.
Stayed 3 nights in Jun 2022

4/10 Poor

Edward

Stayed 2 nights in Jun 2022
Response from Hôtel le Pigonnet on Jun 7, 2022
Dear Mr Edward, We understand you have not been satisfied with your stay. Could you please let us know more about it? we strive to improve everyday day and your feedback would be very helpful. Thank you very much Yours Sincerely

10/10 Excellent

Julien

Stayed 3 nights in Mar 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very professional. Service was very friendly. Room was well presented but I found the bed and pillows a little hard for my taste. Restaurant food was ok but could be better.
Stayed 1 night in Dec 2021

10/10 Excellent

Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was amazing in every department!!! Especially the restaurant!!!
Stayed 4 nights in Aug 2021

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I wanted to love this place but unfortunately it fell short. The grounds and garden are just beautiful!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Outside dining and seating is gorgeous. Gardens. Dinner menu is limited and very French. Not within walking distance to Cour Mirabeau but the tranquil setting can’t be beat.
Stayed 2 nights in Jul 2021

4/10 Poor

G

Disliked: Cleanliness, staff & service
A beautiful hotel with some of the rudest, condescending staff we have ever come across. What was meant to be a beautiful part of our honeymoon, during these challenging times when we have had to
Stayed 6 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Superior bedrooms?
We stayed in 2 rooms for 2 nights in the newer wing of the hotel and it did not meet our expectations of a 5 star hotel. The staff were great, but the superior rooms are not. The bed area of our rooms were well appointed, but the bathrooms looked old, with a wonky toilets and anaemic showers. Note also that the hotel can be hard to drive to (lots of one way roads) and is in a less than salubrious area.
Stayed 2 nights in Jul 2020

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Bonita, Mumbai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service , beautiful gardens and very good shuttle service to and from the center . Would have been even better if breakfast was included.
Stayed 1 night in Feb 2020
Response from fboivent - gm on Feb 28, 2020
Dear Bonita, Thank you for your your kind comments, we are thrilled that you enjoyed your stay with us. For your next stay, please note that breakfast included rates are available when booking direct. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast Good location Friendly staff Toilet and shower separate rooms
Stayed 1 night in Jan 2020

10/10 Excellent

JeffreyK, Michigan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. They were so nice to give us a room upgrade for our honeymoon. Perfect location. Room was outstanding. Clean and comfortable. The gardens are amazing. Restaurant is 5 star quality. Thank you!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location, which was a 1/2 mile walk from the city center and old town areas to explore. The beautiful gardens surrounding it were amazing. Our favorite was the bar, and the the young singer there at the piano bar on tuesday and thursday nights. Her 40s-style music was captivating, the drinks were perfect, and even the bar food was scrumptious! The hotel management was so helpful when we had a problem with our rental car, and took great pains to help us. They also have a bus going into town once every hour, which was super great. Our room was very comfortable. We loved our stay, and Aix en Provence.
Stayed 2 nights in Nov 2019

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property, gardens, pool and restaurant. We wish the shuttle to city center ran a bit later in the evening.
Stayed 7 nights in Sep 2019

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful relaxing place to stay 10 minute walk form the centre
Stayed 4 nights in Sep 2019

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and grounds!
Beautiful hotel and grounds.....with being close to the town center! Had a wonderful stay.......especially enjoyed the live music at the outdoor bar on our last evening....magical!
Stayed 4 nights in Sep 2019

8/10 Good

Robert

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Needs the public areas updating.
I’ve marked the condition low as the lift is tiny and antiquated, it also broke down during our stay. The staff on the whole were friendly and helpful, however we asked for a restaurant reservation and it hadn’t been made when we arrived. The room was bright and clean. We stayed late September and the weather in the evening was a little chilly, but they wanted people to eat at the outside bar. They did serve us inside eventually. It is a 5 minute shuttle bus into Aix and the taxi on the return had a minimum charge, which was a bit frustrating. We had the breakfast each day which was good but quite expensive, try and get an inclusive deal if possible.
Stayed 3 nights in Sep 2019

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
This hotel was beautiful and picturesque! The pool was wonderful and the service was great. I would love to return one day!
Stayed 1 night in Sep 2019