2/10 Terrible
Timothy, Jacksonville
Apr 14, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Room and hallway carpets had large paint spill spots. Toilet didn’t flush and no maintenance available. Asked front desk if they had a plunger so I could do it myself and though he did look extensively, there was no plunger. Had to use common space bathroom. Continental breakfast not available, though advertised. General smell everywhere was paint and urine. Front desk staff called me to the front desk to tell me they didn’t receive payment from Expedia. Said I had to call Expedia to resolve annd they could not call Expedia directly. Sounded very suspect to the point I though I was about to get scammed. Against my better judgement, spent 30 minutes resolving the payment from Expedia to the hotel. My payment to Expedia cleared a month before when I booked. Was not happy to have to resolve a business to business payment which was clearly not my issue to resolve.
Timothy
Stayed 1 night in Apr 2024