Superior Room, 2 Double Beds
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Reviews of One Aguascalientes San Marcos

3 out of 5
One Aguascalientes San Marcos
Calle Laureles 404, Fracc. Las Flores, Aguascalientes, AGS

Reviews

8.2

Very good

Rating 10 - Excellent. 307 out of 707 reviews" "
Rating 8 - Good. 243 out of 707 reviews" "
Rating 6 - Okay. 99 out of 707 reviews" "
Rating 4 - Poor. 27 out of 707 reviews" "
Rating 2 - Terrible. 31 out of 707 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Federico

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the entertainment
Stayed 4 nights in Apr 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Gerencia General. on Mar 26, 2024
Buenos días,Le agradezco el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

Miguel Angel, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A unos pasos de areas de comida y diversión, el staff muy amable y las instalaciones muy limpias
Stayed 1 night in Feb 2024
Response from Gerencia General. on Feb 24, 2024
Buenas tardes,Le agradezco el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Satisfied with everything
Stayed 2 nights in Jan 2024
Response from Gerencia General. on Jan 29, 2024
Buenos días,Agradezco sus comentarios así como su visita.Le esperamos pronto nuevamente.Saludos.

6/10 Okay

Eugenia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Gerencia General. on Dec 31, 2023
Buenas tardes,Muchas gracias por su visita y sus comentarios, para nosotros será un placer atenderle cada vez que nos visite.Saludos.Gerencia General.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Gerencia General. on Jan 29, 2024
Buenos días,Muchas gracias por su visita, le esperamos pronto.Saludos.

8/10 Good

ROBERTO

Business traveller, Travelled with group
Liked: Staff & service
Demasiada gente en el comedor a la hora del desayuno y practicamente nadie etendiendo, resurtiendo alimentos ni platos ni vasos... Las mesas sucias...
Stayed 1 night in Aug 2023
Response from Gerencia General. on Aug 15, 2023
Buenos días Sr. Roberto,Muchas gracias por su visita, nos seguiremos esforzando para dar el servicio que espera.Le esperamos pronto.Saludos.

8/10 Good

Lisbeth

Stayed 3 nights in Jul 2023
Response from Gerencia General. on Aug 15, 2023
Buenos días,Agradezco su visita y su reseña, para nosotros siempre es un placer atenderle.Saludos.

8/10 Good

Yoana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in Jul 2023
Response from Gerencia General. on Jul 13, 2023
Muchas gracias por su visita.Le esperamos pronto.Saludos.

10/10 Excellent

Hugo

Stayed 1 night in Jun 2023
Response from Gerencia General. on Jun 9, 2023
Le agradezco el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

4/10 Poor

Susana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room key constantly was an issue. It did not open the door and had to reprogram every time we tried to open the door. The floors were dirty and bed sheets. The soap dispensers were empty and not refilled on daily cleaning. The towels were smelly and very hard. And the mandatory valet parking was not good. The rental car was damaged by them and we had to pay a repair fine to the car rental company. They also lost the car key twice! Breakfast food was cold and no much to choose from.
Stayed 3 nights in May 2023
Response from Gerencia General. on Jun 9, 2023
Buenos días,Agradezco el tiempo que tomo en el llenado de nuestra encuesta de servicio, me apena los inconvenientes ocurridos durante su estadía por lo que le ofrezco una sincera disculpa ya que nuestro principal compromiso es hacer que su estancia sea agradable, en conjunto con nuestro equipo de trabajo estamos dando seguimiento a lo ocurrido para poder ofrecer el servicio que se merece.Quedo a sus órdenesSaludos

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious!!! Stay was very convenient.
Stayed 3 nights in May 2023
Response from Ruben Menchaca on May 10, 2023
Buenos días Benjamin,Es un placer que te agradó el servicio recibido.Muchas gracias por tu visita y te esperamos nuevamente.Saludos.

6/10 Okay

Eduardo, Lawrenceburg

Stayed 1 night in Apr 2023
Response from Gerencia General. on Jun 9, 2023
Buenos días,Le agradezco el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

JOSE A, MODESTO

Liked: Staff & service, amenities, property conditions & facilities
clean
Stayed 4 nights in Apr 2023
Response from Ruben Menchaca on May 9, 2023
Buenos díasAgradecemos el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales.

10/10 Excellent

Erika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 2 nights in Apr 2023
Response from Gerencia General. on Apr 29, 2023
Muchas gracias por sus comentarios, le esperamos nuevamente, será un placer atenderle.Saludos.

6/10 Okay

Edgar

Travelled with partner
Disliked: Property conditions & facilities
Property needs remodeling to make it more pleasant to stay.. tvs to small compared to others hotels around
Stayed 2 nights in Apr 2023
Response from Ruben Menchaca on May 9, 2023
Buenos díasAgradecemos el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales.

8/10 Good

Maribel Gonzalez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the purpose
Stayed 7 nights in Apr 2023
Response from Gerencia General. on Apr 29, 2023
Muchas gracias por sus comentarios, le esperamos nuevamente, será un placer atenderle.Saludos.

10/10 Excellent

Araceli

Stayed 3 nights in Apr 2023
Response from Gerencia General. on Jun 9, 2023
Buenos días,Le agradezco el tiempo que tomo en el llenado de la encuesta de servicio, tenga por seguro que nos seguiremos esforzando para darle el mejor servicio cada vez que nos visite, por favor sea tan amable de hacerme saber su próxima fecha de su estancia para estar personalmente al pendiente en esta su casa.Me despido reiterándole mi compromiso de servicio.Saludos Cordiales

10/10 Excellent

Samuel

Response from Gerencia General. on Nov 6, 2023
Buenos días,Muchas gracias por su visita, le esperamos pronto.Saludos.

10/10 Excellent

Daniel

Stayed 1 night in Jul 2022

10/10 Excellent

Mauro

Stayed 6 nights in May 2022
Response from Ruben Menchaca on Jul 27, 2022
Buenas tardes, Agradecemos tu calificación, estamos trabajando en nuestras áreas de oportunidad para ofrecer el servicio que se merece. Te esperamos pronto. Saludos.

4/10 Poor

juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The toilet stained needs to be replace
Stayed 1 night in Apr 2022

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything okay.
Stayed 3 nights in Mar 2022

2/10 Terrible

James F

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in two rooms one for me and one for a senior couple traveling with me. The room they got had a broken heating system that was eventually made to produce some heat but their temperature high for the night was 67. My first room number 208 was not made up from the last guest, the room was completely dirty with bedding, trash and wet towels scattered about. I went to front desk where they gave me room 212. The television was broken, and there was no heat. Trying to deal with that, I awoke in the middle of the night freezing, the room was 60 degrees. Once again I called the front desk, they sent someone up who gave me a third room, freezing cold, but the temp did finally rise to 68 where it remained for last night. This morning, we went to the disappointing free breakfast, the coffee pot was a 30 or 50 cup machine with the worst coffee I have ever tasted, it was suffering from “acid pot” where the machine was not thoroughly cleaned. I am 70 years old and this was the worst coffe I have ever tasted. A little salt in the pot would have solved the acid taste, but the coffee was disgusting. Since Mexico persons don’t do coffee much, they should assign a coffee drinker to make it. I am giving hotel one downtown one star, due to the above. While the total cost for two rooms was only $62.00, which is extremely reasonable, the changing rooms three times plus the acid coffee cost them one star each, for four strikes against a possible five stars. Will not stay again!
Stayed 1 night in Jan 2022

10/10 Excellent

Wendy

Stayed 13 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice breakfast and overall a clean hotel. The room was a bit small but for a quick stay, it works out just fine. It is located perfectly near downtown. You can walk and find a couple of bars right away. El jardin san marcos is also not very far.
Stayed 3 nights in Jun 2021

8/10 Good

Karen Paola

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Tania Onofre. on Jun 28, 2021
Hola Paola Gracias por evaluar nuestro servicio. Esperamos verte pronto de regreso.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service
I found the staff to be not helpful to the customers needs. The room I got was not in top shape the toilet shows signs of not being properly cleaned. It was gross. I would not stay think twice before staying there.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
I found the front desk very rude and unconcerned about the issues I had with the room. Plus I was charged extra when I was charged extra when I went out to the store
Stayed 1 night in May 2021
Response from Tania Onofre. on May 26, 2021
Hola Sr. Brizuela Como lo comentaba en un correo electrónico anterior, necesitamos la confirmación de su reserva para poder aplicar el precio que menciona. Quedo atenta a su respuesta.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Terrible front desk . Room restrooms are filty
Stayed 1 night in May 2021
Response from Tania Onofre on May 26, 2021
Gracias por evaluar nuestro servicio.

8/10 Good

Vladimir

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CLEAN AND EXCELENT LOCATION, GOOD CUSTOMER SERVICE.
Stayed 1 night in Mar 2021
Response from Tania Onofre on Mar 29, 2021
Gracias por tus comentarios. Te esperamos pronto de regreso. Saludos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good . close to downtown . great serives. Explained and reasonable.
Stayed 1 night in Feb 2021
Response from Tania Onofre on Feb 26, 2021
Gracias por sus comentarios. Esperamos verle pronto de regreso en esta su casa!

10/10 Excellent

Adriana Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, great location, good price.
This is a nice hotel near the San Marcos area of Aguascalientes. It is within walking distance of one of Aguascalientes' night districts. Plenty of restaurants and bars are just a 3 min walk away. The only downside is the size of the rooms, very small but in the end worth the price.
Stayed 1 night in Jan 2021
Response from Tania O. on Jan 26, 2021
Adriana Gracias por tus comentarios, esperamos recibirte pronto en esta su casa. Saludos cordiales.

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One Aguascalientes San Marcos
The staff was great! The rooms were a little small. The only bad thing was that you can hear everything from the adjacent rooms and other guests were up making noise until around 3-4a. Other than that, it was a nice stay because the hotel is really close to Jardin San Marcos and the historic downtown area of Aguascalientes.
Stayed 1 night in Dec 2020
Response from Tania O. on Jan 26, 2021
Martin Gracias por compartirme tu experiencia en nuestro hotel, espero que podamos volver a recibirte en esta tu casa y las cosas sean satisfactorias. Saludos.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Tania O. on Oct 28, 2020
Agradezco su atención para evaluar nuestro servicio gracias por permitirnos ser sus anfitriones en sus visitas a la ciudad. Le esperamos pronto en esta su casa Cordialmente

4/10 Poor

Lu, Queretaro

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, very close to downtown Free parking Terrible breakfast No COVID measurements
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Stairs Parking They change the price added an extra cost
Stayed 1 night in Dec 2019
Response from Tania O. on Dec 12, 2019
Buenos días, siento mucho su malestar sin embargo la plataforma de reservación desglosa en su confirmación el pago y la comisión del servicio. Lo invitamos a visitar los portales propios del hotel donde encontrara la información general.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Tania O. on Nov 24, 2019
Estimado Agradezco su atención para evaluar nuestro servicio gracias por permitirnos ser sus anfitriones en sus visitas a la ciudad. Le esperamos pronto en esta su casa Cordialmente

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Tania O. on Oct 2, 2019
Muchas gracias por habernos elegido como sus anfitriones en su pasada visita a la ciudad. Esperamos nos brinde la oportunidad de seguirle atendiendo. Saludos.

8/10 Good

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpia y en buenas condiciones personal excelente y amable
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in May 2019
Response from Tania O. on Jun 20, 2019
Estimad@ Muchas gracias por habernos elegido como sus anfitriones en su pasada visita a la ciudad Esperamos tenerlo pronto de regreso en casa.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional,courteous and friendly. Breakfast was fresh and delicious
Stayed 3 nights in May 2019
Response from Tania O. on May 28, 2019
Es un gusto para el staff One Aguascalientes San Marcos recibir este tipo de comentarios, es nuestro objetivo principal crear estancias confortables a través de nuestro servicio, calidez e instalaciones; saber que lo logramos es sumamente satisfactorio y motivante para todo el equipo. Esperamos poder tenerle de nuevo en esta su casa. Si hubiera algo más que pudiéramos hacer por usted, por favor no dude en contactarnos.

6/10 Okay

J.C.

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location and good breakfast. I felt I overpayed for the hotel.
Stayed 4 nights in May 2019
Response from Tania O on May 28, 2019
Dear J.C. I appreciate the time you give us in the evaluation of the service. I say goodbye reiterating my commitment to assist you, we hope to return in this your home. Cordially

8/10 Good

Jose

Liked: Staff & service, property conditions & facilities, room comfort
Location was great. People,service,room was good.
Stayed 4 nights in May 2019
Response from Tania O. on May 28, 2019
Good day Thank you for your comments We hope receive you again.

8/10 Good

Verified traveller

Liked: Staff & service
The location of hotel is at the center of the fair if your are traveling to the feria de San Marcos
Stayed 3 nights in May 2019
Response from Tania O on May 28, 2019
Good Day Thank you for your comments We hope receive you again

6/10 Okay

Verified traveller

Stayed 3 nights in Apr 2019
Response from Tania O. on May 3, 2019
Estimado Muchas gracias por habernos elegido como sus anfitriones en su pasada visita a la ciudad. Esperamos tenerlo pronto de regreso y atenderle como usted se merece. Saludos cordiales

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much it was amazing, i want goback! I love the breackfast
Stayed 1 night in Apr 2019
Response from Tania O. on May 28, 2019
Good Day Thank you for your comments It will be a pleasure to receive you again

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small and dirty
I ended up not staying. The room was the size of a shoebox and had pubic hair in the bed.
Stayed 2 nights in Mar 2019
Response from Gerente General on Apr 2, 2019
Estimado Christopher Le agradecemos que nos haga estos comentarios los cuales nos alientan y retan a ser mejores, nuestra misión es que usted viva el trato y servicio que se merece. Reciba usted un cordial saludo.