Dear Darwin,Thank you very much for your kind feedback.We are delighted to hear that you enjoyed the views from our top vantage points and our pool facilities. Our team takes great pride in providing a memorable experience, and it's wonderful to know these features enhanced your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

Dear Guest,Thank you for sharing your experience with us.We're sorry to hear that the transportation costs did not meet your expectations. Our location in Agaete provides a unique waterfront experience, although we understand that this comes with a long distance from the airport. Regarding the sauna facilities, our spa services offer a range of treatments for relaxation and wellness, and we regret any disappointment caused if the charges were unexpected. We also strive to cater to all dietary requirements, and we apologize if our vegetarian options did not satisfy your preferences. We're pleased to note your satisfaction with the cleanliness of our rooms, as well as the condition of our hotel and the service provided by our team. Your comfort is important to us, and we're glad to see that your room provided an agreeable environment during your stay.We look forward to welcoming you back in the future.Best regards,Management Team

Dear Sophie,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Management Team

Dear Guest,We appreciate that you took the time to share your experience with us.We are delighted to hear you enjoyed the serene ambiance and the soothing sound of the waves which contribute to the peaceful experience we strive to provide. We apologize if the initial provision of water and amenities did not meet your expectations. We appreciate your feedback and will look into our guest refreshment procedures to ensure we maintain our high standards. It's rewarding to know that our location provided the tranquility you were seeking, offering a respite from the hustle and bustle.We hope to have the pleasure of welcoming you back in the future. With best wishes,Management Team

Dear Kendrick,Thank you for your review.We regret to hear that your dining experience did not meet the high standards we strive to uphold. Please rest assured that we are committed to improving our food quality and service to ensure that all our guests have a delightful dining experience.We hope to welcome you again in the future. Best regards,Management Team

Dear Guest,Thank you for taking the time to review your stay.It's a great pleasure to receive your kind comments and we are delighted that you had a memorable experience with us. We appreciate your mention of the excellent service provided and that our high standards met with your approval. Our team is always prepared to go the extra mile to ensure the comfort of our guests.We look forward to welcoming you back on a future occasion.Best wishes,Management Team

Dear Guest,Thank you for taking the time to review your stay.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on a future occasion.Best wishes,Management Team

Dear Don, Thank you very much for your kind feedback.We are glad to know that everything about your stay met your expectations and that you appreciated our strategic location. Our dedicated team always aims to give the best experience to all our guests and it is rewarding for us that you appreciated the high standards we set ourselves.We look forward to welcoming you back for another memorable experience.Best wishes,Management Team

Dear Peter,Thank you for your review.It is great that our unique style and location were to your liking. Our hotel aims to provide a truly memorable experience and we are delighted that we were able to exceed your expectations.We hope to welcome you again in the future. Best regards,Management Team

Dear Richard, Thank you very much for your kind feedback. We do our best to create a welcoming environment, and we're so glad that you had a great stay with us. This is very rewarding for our entire team. We look forward to welcoming you back for another memorable experience. Best wishes, Management Team

Dear Sharon, We appreciate that you took the time to share your experience with us. We have taken note of your comment about your breakfast experience and would like to apologise. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Management Team

Dear Adrián, We regret to read that, on this occasion, our usually high standards were not maintained. Please do not hesitate to make us aware of any issues or concerns so that we may have these addressed on the spot. It is rewarding to know that you received such great service. We always aim to meet and where possible exceed our guests' expectations; and will certainly pass your comments to our Front Desk team members so they may know how much of an impact they made on your experience. We hope to welcome you again in the future. Best regards, Management Team

Dear Victoria, It is always nice to read that we are meeting our guests' expectations. Thank you for letting us know about your experiences through this comment on Hotels.com about our Hotel & Spa Cordial Roca Negra. It is a pleasure to read that you had a great stay with us, that you liked our idyllic location on Agaete and that you could delighted yourself with our gastronomy. We will be waiting to welcome you again and offer you that special experience on our RockTop Sky Bar! Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Dear Chris, We are pleased about your lovely words! Thank you for your review about our Hotel & Spa Cordial Roca Negra. We are delighted to read that you had a pleasant stay with us! We would love to welcome you again! Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Dear Guest, Thank you for your review about our Hotel & Spa Cordial Roca Negra. We care about your feedback! We are glad you trusted us for your well deserved holiday. We care about our guests' suggestions, we will take notes and we will inform the departments involved in order to improve in the future. We hope to welcome you again very soon! Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Dear guest, We appreciate your feedback about our Hotel & Spa Cordial Roca Negra. Thank you for your lovely words, we are glad you had a great stay and we hope to welcome you very soon. Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Dear guest, Thank you for taking the time to write a review about our Hotel & Spa Cordial Roca Negra on Expedia! We appreciate your feedback. It is a pleasure for us to read that you enjoyed our facilities, rooms, location and spa. Our team works hard to keep the Hotel spotless for the enjoyment of our guests. It honors us to read that our staff met your expectations, our main goal is guest's satisfaction and it seems like this time we could reach that with you. We are looking forward to welcoming you soon. Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Dear Oren, Thank you for your great review about our Hotel & Spa Cordial Roca Negra and for your trust! We are delighted to read that our nice staff and hotel met your expectations! We are looking forward to welcoming you again very soon. Kind regards, Departamento de Operaciones beCordial Hotels & Resorts.

Estimado David, ¡Muchas gracias por su maravillosa valoración acerca de nuestro Hotel & Spa Cordial Roca Negra en Hoteles.com! Nos alegra saber que ha tenido una excelente estancia con nosotros y esperamos poder recibirle nuevamente pronto. Saludos Cordiales, Departamento de Operaciones beCordial Hotels & Resorts

Dear Guest, Thank you for taking the time to share your feedback about our Hotel & Spa Cordial Roca Negra on Expedia. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Departamento de Operaciones beCordial Hotels & Resorts

Dear Guest, Thank you for the great review of our Hotel & Spa Cordial Roca Negra on Expedia! We are glad that you enjoyed your stay with us and hope to see you again very soon. Kind regards, Departamento de Operaciones beCordial Hotels & Resorts