2 restaurants, breakfast, lunch, dinner served; Ethiopian cuisine
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Reviews of Sarem International Hotel

4 out of 5
Sarem International Hotel
Belay Zeleke Street, around Semien Mazegaja, Addis Ababa

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 61 reviews" "
Rating 8 - Good. 26 out of 61 reviews" "
Rating 6 - Okay. 8 out of 61 reviews" "
Rating 4 - Poor. 4 out of 61 reviews" "
Rating 2 - Terrible. 3 out of 61 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Eyob

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk employees and the manager are the worst i ever seen. The rooms are bad and no hot water in the room to shower. Food is bad. They advertise that they have a shuttle but they don't send any one to pick you up from the airport. I had to pay money and take a taxi to the hotel where i stayed only 1 day. Wat a disgusting place and managers. I don't know how this hotel got 4 star!
Stayed 1 night in Nov 2022

6/10 Okay

kidane

Stayed 1 night in Sep 2022

8/10 Good

Gerhard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were incredibly helpful and attentive. It was a convenient place to stay for work with a good restaurant and cafe in the hotel and plenty of places to eat nearby.
Stayed 2 nights in May 2022

10/10 Excellent

meron

Stayed 1 night in Dec 2021

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice time in addis
hotel was nice.
Stayed 22 nights in Feb 2020

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Couple issues with the wifi and cable but for the price you expect some flaws. They made passwords required for wifi which made a huge difference in overall speed throughout the property. Still pleased with overall stay.
Stayed 22 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
room safe was locked and could not be used. reported it but no one came to fix it.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Enough
The hotel is clean, the staff are helpful, some even going above and beyond. The food is decent in price, taste, and wait time and the wifi is great when too many other people are not on it. The laundry service is good and you can efficiently change money. There are many staff who do not speak english fully, so sometimes things get lost in confusion. It was initially difficult to get in touch with the hotel to coordinate the airport shuttle, until I was at the airport and a local tried several numbers for me. There was an issue with their key card system so I did not have a personal key my entire stay and had to be let into my room. Since my second room was nice, and quieter than my first without a key, I was not interested in moving to a third room with a manual key. The location was close to what I needed to do, so overall I was pleased enough with my stay.
Stayed 4 nights in Apr 2019

4/10 Poor

Ash, Washington DC

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for a suite and I was given a regular room with broken locks. I came back and asked for a suite, they gave me very reluctantly. Even the suite room has a lot of broken things---mold, broken curtains and so forth. The internet was horrible!
Stayed 3 nights in Feb 2019

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the area, but I prefer Bole
Other reviewers have commented no shuttle was waiting for them upon arrival - I emailed and confirmed my airport shuttle several times, and it was indeed there when I arrived. I just didn’t know WHERE it was, and had to make several calls to find out. The poor driver was waiting for me for some time way outside the terminal. That being said, communication with the hotel via email was slow, if and when they actually responded to me. Staff were pleasant but speak only basic English. Currency exchange at the front desk is a bit below market rate. Rooms were clean and spacious (I had a twin) with a good view. Huge bathrooms and a fantastic shower/bath - hot with great pressure and lots of space. Free bottles of water left in the room every day. Restaurant food was mediocre and average prices for this kind of hotel - the breakfast was the exception (it was very good). Restaurant staff are super lovely, but don’t be afraid to check out some of the great little local restaurants just up the street to the left (25 birr injera meals). Cheap water is also sold at several shops nearby.
Stayed 1 night in Dec 2018

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff here are top notch! The cleaning staff really made our room sparkling every time. The laundry service did a great job, and was fast. We ate the buffet many times and really enjoyed it. We would definitely stay here again. Only criticism is that the internet was slow. Other than that, really a great stay!
Stayed 5 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very few negatives. Wi-fi had a tendency to conk out every once in a while. A bit far from the main city area. City noise was audible through window. Other than that, very good value. Make sure to have front desk arrange a van if you need a ride to airport.
Stayed 4 nights in Sep 2018

10/10 Excellent

Lavelle, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was located in the middle of the city. you had local transportation at your door step. "It was all good".
Stayed 2 nights in Jul 2018
Response from Yedne on Aug 15, 2018
Dear Lavelle. Thank you for choosing sarem international hotel. We hope to see you again.

10/10 Excellent

doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Response from Sarem on Apr 17, 2018
We grateful for your comment 😀

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel
This was a good location choice for us since it was by the orphanage. Room was clean and comfortable. The restaurant had great food! Hotel staff were helpful.
Response from Sarem hotel on May 8, 2018
Thank you sir . The hotel location also give advantage for US embassy 1.1mile and located in center of Addis abeba (capital city)

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Staff
The staff at the Seram is very friendly and helpful. The gym music is a little too loud, we could hear it three floors up.
Response from Sarem hotel on May 8, 2018
We have been working on the gym expansion project and one side of the wall were removed to add extra space and we will take care of gym music. Thank you for your comment.🇪🇹👌

8/10 Good

Faye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The staff was very helpful. It is a ways from the airport, but only about 20 minutes. They have a shuttle.
Response from Sarem hotel on May 8, 2018
We are happy you choose our hotel. we will welcome you any time. thank you very much.

10/10 Excellent

Tori, Melbourne, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable hotel in nice area
We had a great stay in Sarem. The staff were very friendly and always went out of their way to help. The facilities were great- good gym, nice rooms, the food at the bar and restaurant was fantastic. The area where the hotel is located was really great- away from most of the tourist traffic so it was nice to walk around the streets and experience authentic local culture. Felt very safe. I would stay here again and recommend it to anyone.
Response from Sarem hotel on May 8, 2018
We are grateful you choose sarem hotel. Thank you. And come again 🇪🇹👌

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is great

8/10 Good

Steven, Lewes, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Decent hotel
Excelletn quality hotel by African standards, with a good restaurant and bar. Service can be slow and confused, but this is Africa so nothing unusual there. Location is a bit of out the way but cabs to the centre are easy to find.

8/10 Good

Peter, Wollongong, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay
Staff were always friendly and helpful. No problems with billing meals or currency exchange, and breakfast and dinner menus had enough variety to satisfy three fussy Western kids. While hotel front access was good including wheelchair ramp, surrounding street footpaths terribly broken up and would not be usable by folks with mobility constraints.

6/10 Okay

Smizzo, USA

Liked: Cleanliness, staff & service, property conditions & facilities
A bit far from...
This is a nice hotel. The staff was very, very, very friendly and helpful. The only problem I had was the distance to the "action". If you like to party and club and drink, not your kind of place. Bole is about 40$ (round trip). If you do the math, you may come out better by adding the extra money to a different hotel. Also, no AC! This is the only bad thing I can say about this place.
Response from Sarem hotel on May 8, 2018
Thank you for the comment. The hotel have added traditional night club with good food with ethiopia music and optionally less than 1km there are night clubs around piassa and 4killo eg. (jolly bar) famous night club.

8/10 Good

Jocelyn, New Zealand

Liked: Room comfort
Good value for money
The Sarem is well appointed for the price but it's quite a distance from the 'downtown' area.
Response from Sarem hotel on May 8, 2018
We are happy you choose our hotel. The hotel is located center of the city. From ariport it takes around 15-20 min. And the metro station is about 0.5 km far and its better if you take taxi or metro vist site. We have a full guid at the recipton. Thank you

4/10 Poor

Mohamed Elabbar, Libya

Disliked: Cleanliness, property conditions & facilities, room comfort
accomodations & brakfast
I have many trip on the world , 4 stars is approx. fully facilities , but in this hotel no condotioner no heating system ,also breakfast not as international demands I have to tell you this hotel only for 2 or 2.5 rates . one day I have to breakfast , when I n=wanted milk the staff told me the is finished , this reason why I can put in 2 star or less .
Response from Sarem hotel on May 8, 2018
Thank you for the comment. I am hopeful this thing will not happen in the future. We improved by adding 25 new room with Heating equipment system , jacuzzi, kitchen in the room and more open space. Two Bank on the site and free parking.

4/10 Poor

Russell, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible management
One day of Internet out of 8 days! Management wouldn't help restore the problem until I raised such a stink and then hey presto! It came back on. Phone didn't work in room and widow was broken along with brown water in shower. This is maybe a one star hotel. If it weren't for the other staff, it would have been a real disaster. There are way too many better hotels for the price in Addis. You have been warned!

10/10 Excellent

Robert, Calgary, Alberta, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice hotel
We stayed at the Sarem International Hotel at the start of an organized tour. The tour company probably uses this hotel for a quick and easy departure out of Addis Ababa to the north. The hotel is a long way out of the downtown area, and not convenient to any of the major tourist attractions; but the attractions tend to be scattered around town, so that isn't a major drawback. The hotel seems more for business than for tourists. All the staff were incredibly friendly and very accommodating. A great buffet breakfast is included with the room.

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Iftikharul Amin, Kanpur, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service but NOT so good food & location
Although the staff is extremely courteous, i will not recommend this hotel to my fellow travelers because of location of the hotel and the quality of the food served in the room & the restaurant.

8/10 Good

C Fatch - Malawi, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
I I had an interesting time. I will start with improvements that are needed in my eyes. The WIFI- at the hotel was down the two days i stayed there,i had read on reviews on this hotel that someone else had posted and they also mentioned that they didnt have Wifi available, so i was disappointed that it was down when i arrived, the tv in my room had only a few channels without the option to pay for additional channels. The hotel was slightly further away from the airport than i expected. BUT honestly i had a good time, the spa massage service thats available is great, the gym was exactly what i needed. The service was first class from the staff, everyone of them was helpfully and went beyond for me,I was very happy and felt welcomed. The receptionists really went out of there way for me, The shuttle service was great and honestly i would not mind going back there in August when i next pass by addis ababa, if they guaranteed me that the WIFI was going to be working, plzzzz fix it! Thanks you for looking after me very well

8/10 Good

Bill, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Budget Option In Addis
The hotel had all the basics a Westerner would like in a hotel. It is not a luxury property but for the price it is a good option. It is clean, the staff is good and the restaurant is very nice.

10/10 Excellent

Sven B., Frankfurt, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, friendly, very well priced
Hotel staff was very friendly and helpful. The room was modern, new, spacious and definitely cheaper than in comparable other places in Addis Abeba. Breakfast was not exceptional, but ok. Unfortunately the internet was down at the time of my visit, but this will presumably change in the future. The hotel is located in the north of Addis Abeba, not too far from the national museum, but very far away from the Bole road and the airport.

6/10 Okay

Umar, Abuja, Nigeria

Liked: Cleanliness, property conditions & facilities
My Stay at Sarem Inter Hotel, Adis Ababa
I was embarrassed by the Night Duty Manager on the 28th of September 2013 . He claimed not receiving the hotel copy of my booking confirmation from Expedia and refused to call Expedia for confirmation, insisting that I must pay. I had to call Expedia myself using my cellphone before it was resolved by Expedia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Was good except location

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
do not stay here!!!
I do not recommend anyone staying at this hotel. I m from US and stayed at Sarem for 6 nights starting July 8th. The hotel is atleast 25 mins from the airport and most activities. The staff is nice but room has no control over heating or air conditioning. My room was so cold I had to share a heater with another guest after repeatedly asking for one everday. The hotel is about 4 months old and they have a long way to go. wifi was out for hours practically everyday. Breakfast is ok. If you have a guest they want you to pay extra for them regardless of whether they spend the night or not. quite disappointed overall specially with the location. Plenty of options for around the same price near Bole airport.

2/10 Terrible

Verified traveller

Stayed 7 nights in Nov 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
التقييم وعدد النجوم لاتتناسب ووضع الفندق الواقعيه
الفندق سئ لا يستحق النجوم المذكوره الصور الموضوعه على مواقع الحجز لا تعبر عن الحقيقه الانترنت متقطعه او غير متوفره في بعض الاماكن فيه موسيقى في غرفة الجم مزعجه من الصباح الباكر حتى المساء بعيد عن مركز المدينه والطريق مزدحم وتكلفة التاكسي مرتفعه السعر يتناسب مع وضعه لكن عدد النجوم وتقييمه غير صحيح فلا يعتبر صفقه رابحه
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket familjärt hotell och trevlig serviceinriktad personal. Men, jag blev inte hämtad på flygplatsen trots att jag mailat dem om det och fått det bekräftat, fick ringa från flygplatsen och vänta. Vid utcheckning krävdes jag på betalning av hotellnätterna jag redan betalat via hotels.com, de sa att de inte fått pengarna De la också på saker på min nota jag inte beställt. De bad inte om ursäkt när jag uppmärksammade dem på det. Synd, då hotellet i övrigt var mycket bra och framförallt trevlig personal.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔感で使い勝手のよいホテル
これまでエチオピアでいくつかのホテルに泊まりましたが、部屋の清潔感、使い勝手、サービス、食事等、あらゆる面でコストパフォーマンスが一番高いホテルだったと思います。また、大きめのデスクがあったので、仕事もはかどりました。次回もぜひ利用したいと思います。

8/10 Good

Dag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
比較的新しいホテルなので設備は問題ありません。WIFIも問題なく繋がります。スタッフはとても親切で、レストランの食事も美味しい方だと思います。アジスのホテルは最近どこも高くなりましたが、一泊60ドルで泊まれるホテルとしてはお薦めできます。 ただし、ネット予約とホテルの間の連携がスムーズではなく、領収証は必ず持って行った方がいいでしょう。

8/10 Good

Tobias Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable services and friendly stuff
Good hotel which offers acceptable services for a fair price, especially if you compare the rates with other African hotels. Location is half an hour away from city centre, you can walk it in about 30 minutes or take a local bus (for about 10-20 Birr) or a taxi (for about 100-150 Birr). The hotel has a terrace on the roof which offers a nice view over the city and to Mount Entoto which is not far away from the hotel. There are some small shops arround were you can buy water or other fundamental things. The WLAN worked very stable, international phone calls were not possible due to unknown reasons. Staff is very friendly and tries to help in every situation.
Response from Sarem hotel on May 8, 2018
Thank you. You give us a good comment on international call. And we have started the service at the reciption.

6/10 Okay

Flavio, Verona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crafty
I chose this 4 star hotel to have connection with the airport included, including breakfast and wifi included. I booked for 2 nights and the cost of the room was immediately paid and confirmed. Upon my arrival at the hotel there was no car, I called and they told me to take a taxi which costs me would be refunded. Arrived at the hotel did not have a reservation and they wanted me pay even the price of the room. I rifiutto and the day after the reservation has jumped out. the departure would not reimburse the cost of the taxi, arguing that the service is only for bookings made with expedia, which is not true (see hotel site in hotel.com). I had the feeling that if they could trick you would. To avoid.

6/10 Okay

birgitta, Stockholm

Ingen transfer trots bokning
Vi hade beställt transfer från flygplatsen,ingen kom.Vi hade betalt hotellet när vi bokade på hotel.com men blev tvingade att betala en gång till hotellet vid utcheck.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルズドットコムの領収書は持参しましょう。
都市の中心部まで遠いというコメントもありますが、アジスアベバ大学への用事やエチオピア北方へ車で移動するときには便利な立地にあります。空港からは400ブル(2015年11月の時点)。スタッフもフレンドリー、部屋も清潔です。ただし、ホテルズドットコムで予約、支払いを済ませていても、フロントのスタッフに理解されず、困りました。かならず、領収書を打ち出し、持参することをおすすめします。
Response from Sarem hotel on May 28, 2018
私たちはあなたが私たちのホテルを選んで幸せです。 私たちはいつでもあなたを歓迎するでしょう。どうもありがとうございました

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Preis-Leistungs-Verhältnis
Relativ zentral in Addis Abeba ist das Sarem sicher eine gute Wahl gegenüber den in Bole gelegenen Hotels. Das Preis-Leistungs-Verhältnis stimmt für äthiopische Verhältnisse auf alle Fälle. Das Inklusive-Frühstück ist sicher kein Hit, aber das Restaurant schon ´mal ein Abendessen wert.