Breakfast, lunch, dinner served; international cuisine, pool views
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Reviews of Capital Hotel & Spa

5 out of 5
Capital Hotel & Spa
22 Mazzoria Haile G/Silassie ave., Addis Ababa

Reviews

8.6

Excellent

Rating 10 - Excellent. 90 out of 211 reviews" "
Rating 8 - Good. 87 out of 211 reviews" "
Rating 6 - Okay. 23 out of 211 reviews" "
Rating 4 - Poor. 9 out of 211 reviews" "
Rating 2 - Terrible. 2 out of 211 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sergut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and restaurants
Stayed 1 night in Jan 2024
Response from Hareg on Mar 13, 2024
Dear SirgutThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to give us such an excellent rating & sharing your experience. We appreciate you pointing out the wonderful staff and restaurant of our hotel. It is always a pleasure to have you as our guest and we look forward to welcoming you back to capital hotel and spa again. Sincerely

10/10 Excellent

fransicus

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, safe,
Stayed 4 nights in Feb 2024
Response from Hareg on Mar 13, 2024
Dear FransicusThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a good rating and sharing your experience. We are happy to read that our hotel is convenient & safe. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Celia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a cultural restaurant in the basement is the best thing about the Capital Hotel & Spa. The music and dancing were mesmerizing. We had such a great time and the food was delicious! It's also wonderful to be able to work out in the enormous gym and get your hair done in the beauty salon. Such a great place to spend a weekend! Keep it up
Stayed 3 nights in Feb 2024
Response from Hareg on Mar 13, 2024
Dear CeliaThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to give us such an excellent rating & sharing your experience. We appreciate you pointing out, the music & dancing , the delicious food you had , the cultural restaurant , enormous gym & the beauty salon of our hotel. It is always a pleasure to have you as our guest and we look forward to welcoming you back to capital hotel and spa again. Sincerely

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 14 nights in Jan 2024
Response from Hareg on Feb 6, 2024
Dear HeatherMany thanks indeed for your recent visit here at Capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We are so thrilled to read that all of our services & facilities were to your expectation. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

4/10 Poor

Yusuf

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Good location to get around I got up with a cockroach in my bed. Huge turn off.
Stayed 1 night in Jan 2024
Response from Hareg on Jan 19, 2024
Dear YusufThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time for sharing your experience. We regret to learn that you had such an experience. Your feedback is extremely valuable to us as we strive to improve with each and every stay. Please accept our sincere apology for the unpleasant experience during your stay. Providing the highest level of hospitality with a memorable moment is our number one priority and we sincerely apologize for falling short of meeting your expectation during your stay.Please be informed that the issue you mentioned is being communicated to the respective department and we are working to avoid such things from happening again. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Best Regards

8/10 Good

Moses, kansas

Liked: Cleanliness, staff & service, property conditions & facilities
very noisy, limited dining options
Response from Hareg on Dec 21, 2023
Dear MosesThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time for sharing your experience. We are sorry that you were unhappy with some of our services. We will work hard to fix the issues you experienced. Thanks for letting us know. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

6/10 Okay

Rebecca

Liked: Staff & service
Stayed 4 nights in Nov 2023
Response from Hareg on Dec 21, 2023
Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time for sharing your experience. we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Keith

Travelled with partner
Liked: Staff & service
Friendly Staff, Addis and Sisay and the van driver provided excellent service. My massage was on of the best ever
Stayed 6 nights in Oct 2023
Response from Hareg on Nov 10, 2023
Dear Keith, thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We are so thrilled to read that Our employees & the massage you had exceeded your expectation.And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Ely

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the daily change of the room access card code
Stayed 3 nights in Oct 2023
Response from Hareg on Oct 9, 2023
Dear ElyThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We will take action on the area you have mentioned. We are sorry for the inconvenience. We look forward to serving you again soon.Best regards,

6/10 Okay

Alfa

Liked: Cleanliness
Stayed 5 nights in Oct 2023
Response from Hareg on Oct 9, 2023
Dear AlfaThank you very much for taking the time to share your experience here on Expedia. It is always a pleasure to have you as our guest and we look forward to welcoming you back again to our hotel! Sincerely,

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good!
Stayed 14 nights in Jul 2023
Response from Hareg on Jul 26, 2023
Dear AbrahamThank you for taking the time to review your stay with us and for the good rating that you gave. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Olga

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was excellent.
Stayed 1 night in May 2023
Response from Hareg on Jun 30, 2023
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

2/10 Terrible

Abdelmoniem

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good 3 star hotels
Definitely not a 5 star hotel nor a 4 star hotel . Just an average 3 star hotel. Very run down. Needs total revamp. Free shuttle from and to the airport is a plus.
Stayed 4 nights in Jan 2023
Response from Hareg on Apr 12, 2023
Dear AbdelmoniemThank you for staying with us and sharing your feedback. We are sorry to hear that you were unsatisfied with our service. Our team works hard to make sure ourguests are comfortable and receiving our best service .Please be informed that the issue you mentioned is being communicated to the respective department and we are working to avoid such things from happening again. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Best Regards

8/10 Good

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
First Class Staff
When we arrived Addishiwut Meieje was extremely helpful, although we were disappointed with the condition of the room she assisted us and moved us to a more appropriate room. Fitsum Tesfaye went the extra mile to escort us to our room and made sure that we were satisfied. During our stay Fitsum and Addishiwut checked on us every day, ensured that everything functioned and that we were comfortable. Gaddisse, and Bezawit made sure that our dining experience was top notch. The entire staff helped me celebrate my birthday it was amazing. The bartender Bethlehem on the 9th floor made our experience top notch and Habtamu helped me celebrate and made the best drinks. Overall the staff made our experience First class! The Capitol Hotel and Spa staff carry this location.
Stayed 11 nights in Jan 2023

10/10 Excellent

Hagos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2023

10/10 Excellent

Zeritu

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staffs were pleasant specially the girl form the front desk name Adishiwot , food was delicious. Thank you for the great hospitality.
Response from Hareg on Jan 2, 2023
Dear Zeritu,Let us thank you for choosing Capital Hotel and Spa for your stay and we are glad we were able to meet and exeed your expectations. We are proud to know that you enjoyed our professional staff and tasty food. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.With Best Regards,

10/10 Excellent

Femke

Stayed 1 night in Nov 2022
Response from Hareg on Dec 2, 2022
Dear Valued GUestThank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating .We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Redeat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was smooth, my booking was a day later than I needed but they booked me a room as a walk-in for a resonance price. Only issue was they didn’t take Amex or Mastercard so had to pay cash. They take dollar based on the day’s exchange rate. The staff was friendly and accommodating but can be slow for room service or at the restaurant.
Stayed 3 nights in Nov 2022
Response from Hareg on Dec 2, 2022
Dear Redeat,Thank you very much for rating your stay at Capital Hotel and Spa. Your feedback gives us motivation to keep improving our services and ensuring the highest level of satisfaction for our guests. We are pleased to note that you enjoyed the comforts of our hotel including our staff. We will take action on the area you have mentioned. Our team would like to express our gratitude for your positive comments and we would love to have the chance to welcome you back in the nearest future.Kind Regards,

10/10 Excellent

Poorva

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel at reasonable price
Great hotel to stay. nice welcoming staff, good food, well equipt Gym I wish to thank Ms. Mati Megrsa and Ms. Gaddise for their high level of professionalism. Thanks
Stayed 3 nights in Aug 2022
Response from Hareg on Aug 22, 2022
Dear PoorvaMany thanks indeed for the compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that our employees, services & facilities of our hotel were to your expectation. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Usha Barwale

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The door keys did not work so everytime had to ask someone to help open the door with master key. This was super inconvenient and I stayed at the hotel 5 days and it was still not fixed. Staff who helped were super friendly
Stayed 4 nights in Jul 2022
Response from Hareg on Jul 18, 2022
Dear Usha Barwale Thank you for staying with us and taking the time to give us feedback. We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our door key problem. We pride ourselves on our services and the high quality standards we maintain, and would like to make things right. We are happy to hear that our staff were super friendly to you. Looking forward to welcoming you again . Hospitality regards,

10/10 Excellent

Yordanos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great the people are very nice and helpful
Stayed 1 night in May 2022
Response from Hareg on Jun 16, 2022
Dear Yordanos, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We are so thrilled to read that our employees, services & facilities of our hotel were to your expectation. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

kassahun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staffs.
Stayed 1 night in May 2022
Response from Hareg on Jun 10, 2022
Dear Kassahun Thank you for taking the time to write such a wonderful rating of our hotel . It is always pleasing to hear that our guests are highly satisfied with their overall experience. Thank you and hope to have the opportunity to welcome you again in the future. Best Regards,

2/10 Terrible

Worku

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad
Stayed 1 night in May 2022
Response from Hareg on May 16, 2022
Dear Worku Thank you for staying at capital hotel and spa Addis ababa and taking the time to give us a feedback. We would like to apologize for your experience and sorry to hear you were less than satisfied with our services. We would appreciate if you could tell us specific area of our services that you were dissatisfied in. We pride ourselves on our service and the high quality standards we maintain, and would like to make things right. Looking forward to welcoming you again. Hospitality regards,

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
A very positive experience with every element of the hotel and the Spa was outstanding.
Stayed 6 nights in Apr 2022
Response from Hareg on May 6, 2022
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Abraham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional, excellent service from the airport to the hotel. Clean rooms and very friendly stuff. Always polite and will go extra to help the customers. I’m very happy with the service and wish them to continue their excellent job. I’ll return in September definitely.
Stayed 8 nights in Apr 2022
Response from Hareg on May 6, 2022
Dear Abraham, Many thanks indeed for the compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that our employees, services & facilities of our hotel were to your expectation. And we hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Andualem

Stayed 1 night in Apr 2022
Response from Hareg on May 6, 2022
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating . We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Mahdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have an enjoyable stay at the Addis Ababa Capital Hotel and Spa. From the quick checkin experience to the spacious and cozy room. Room service was prompt and responsive. Breakfast spread of local and continental dishes caters well to all guests. Unfortunately I was able to use the Gym, swimming pool and other hotel facilities as I was busy catching up with old friends but definitely will check it out next time I stay at the hotel. Front desk staff were very accommodating to my special requests and IT services which I was really grateful of as they went far and beyond to get my printouts. Definitely recommend this hotel for anyone seeking a great location in Addis and lovely hotel with great facilities.
Stayed 1 night in Jan 2022
Response from Hareg on Jan 26, 2022
Dear Mahdi Thank you for staying with us and taking the time to write such a detailed review of our hotel and we are delighted to hear that you have enjoyed your stay with us. It is always pleasing to hear that our guests are highly satisfied with their overall experience. Best Regards,

8/10 Good

Abraham

Liked: Cleanliness, staff & service, amenities
Very convenience for everything
Stayed 6 nights in Jan 2022
Response from Hareg on Jan 14, 2022
Dear Abraham, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a good rating and sharing your experience. Thank you and hope to have the opportunity to welcome you again in the future. Hospitality regards,

10/10 Excellent

Girma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service and very clean facility
Stayed 3 nights in Dec 2021
Response from Hareg on Jan 8, 2022
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

MULUGETA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, clean and safe . The staff is very friendly and great hospitality
Stayed 3 nights in Nov 2021
Response from Hareg on Nov 19, 2021
Dear Mulugeta Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We are so thrilled to read that the staff, the service and the facilities of our hotel was to your expectation. We hope that you are enjoying the rest of your stay with us. Best Regards,

10/10 Excellent

ELIAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, no complaints whatsoever. Staffs are very attentive to all of your needs. You will not have anything to worry about at the Capital Hotel & SPA. Service is excellent all amenities are clean staffs are outstanding and food taste amazing. I highly recommend the Capital Hotel & SPA. Staffs went above and beyond, everything was spotless, not Crowded. Absolute heaven! Can’t wait to go back.
Stayed 14 nights in Sep 2021
Response from Hareg on Oct 12, 2021
Dear Elias Thank you so much for taking the time to write such a detailed review of our hotel and we are delighted to hear that you have enjoyed your stay with us. It is always pleasing to hear that our guests are highly satisfied with their overall experience. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards, Best Regards,

8/10 Good

Femke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel
Just fine as always
Stayed 1 night in Sep 2021
Response from Hareg on Sep 21, 2021
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good stuff
Stayed 1 night in Jul 2021
Response from Hareg on Jul 31, 2021
Dear Valued Guest, Thank you very much for your recent stay at capital hotel and spa Addis Ababa and taking your precious time to leave us such a wonderful rating and sharing your experience. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The hotel staffs were extremely accommodating and allowed me to check in early. The rooms were clean, very comfortable., The staff went over and beyond to help make my stay enjoyable. The gym, spa, and pool are the best in the city. I used it every day. The location is in the center of everything within a 2-mile radius of this hotel. I highly recommend this hotel to anyone visiting Addis Ababa.
Stayed 11 nights in May 2021
Response from Hareg on Jun 9, 2021
Dear Valued Guest Many thanks indeed for the excellent compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food
Stayed 2 nights in May 2021
Response from Hareg on May 27, 2021
Dear Valued Guest Many thanks indeed for the excellent rating shared on your recent visit here at Capital hotel and spa Addis Ababa. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Verified traveller

Stayed 1 night in May 2021
Response from Hareg on May 27, 2021
Dear Valued Guest Many thanks indeed for the excellent rating shared on your recent visit here at Capital hotel and spa Addis Ababa. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally, it is good hotel.
Stayed 1 night in May 2021
Response from Hareg on May 15, 2021
Dear valued guest Many thanks indeed for the excellent rating shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Verified traveller

Stayed 6 nights in Mar 2021
Response from Hareg on May 6, 2021
Dear Valued Guest Many thanks indeed for the excellent rating shared on your recent visit here at Capital hotel and spa Addis Ababa. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and convenient. Safe area to walk and most basics are in the vicinity.
Stayed 2 nights in Mar 2021
Response from Hareg on Mar 12, 2021
Dear Valued Guest Many thanks indeed for the excellent compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel
Feels always like home.
Stayed 1 night in Mar 2021
Response from Hareg on Mar 9, 2021
Dear Valued Guest Many thanks indeed for the excellent compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sauna and massage is fine and the swiming pool has no place for changing
Stayed 1 night in Feb 2021
Response from Hareg on Feb 16, 2021
Dear Valued Guest Thank you for your feedback shared on your recent visit here at Capital hotel and spa Addis Ababa. Please be informed that the point you mentioned is communicated to the respective department and we are working on it. Looking forward to welcome you back at capital hotel and spa again in the near future. Best Regards,

10/10 Excellent

B, VA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was at a professional level. I like it.
Stayed 2 nights in Oct 2020
Response from Hareg on Oct 14, 2020
Dear Valued Guest Many thanks indeed for the excellent compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our hotel was to your expectation. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

10/10 Excellent

EliasNuru, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception staff is amazing. I had fabulous service with each and everyone of them throughout my stay (special shout-out to one of the receptionist- Addis)
Stayed 1 night in Mar 2020
Response from Hareg on Oct 14, 2020
Many thanks indeed for the excellent rating shared on your recent visit here at Capital hotel and spa Addis Ababa and thank you for your appreciation for one of our staff Ms. Addis. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

8/10 Good

Clever, Harare

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An aspiring international standard in the heart of Addis Ababa with adequate facilities and staff who try their best. The potential is great if the standard is maintained and further developed. Left the hotel well rested and refreshed.
Stayed 3 nights in Feb 2020
Response from Hareg on Oct 14, 2020
Dear Valued guest Many thanks indeed for the excellent compliments shared on your recent visit here at Capital hotel and spa Addis Ababa. We are so thrilled to read that the service and facilities of our Hotel was to your expectation and our team made your stay memorable. We hope that we will have the pleasure of welcoming you back again to our hotel whenever your travel brings you back again to Addis Ababa. Best Regards,

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Horrible service, specially room service, wrong order and not helpful
Stayed 4 nights in Dec 2019
Response from Nardos Sahlemariam on Jan 10, 2020
Dear Valued guest, Thank you for taking time to review our property. we would like to apologize for the inconvenience occurred on the service and promise to fix and take corrective action. we hope you will give us another chance to serve you with a better experience.

6/10 Okay

Naomi, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Nice pool; good airport shuttle. But tried 3 different rooms to find a quiet one. Staff should have known where quiet rooms were not putting me in one facing loud road and another beside loud music event.
Stayed 1 night in Dec 2019
Response from Hareg on Dec 10, 2019
Dear Naomi Thank you for your feed back and staying with us. We are glad that you liked our pool and airport shuttle service. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Looking forward to welcome you back at our hotel again in the near future. Best Regards,

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Hareg on Nov 16, 2019
Dear Robert Thank you for your feed back and staying with us.We appreciate your feed back and the good rating you gave us. Thank you again and looking forward to welcome you back at our hotel again in the near future! Best Regards,

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
The hotel was a little bit run down but the staff tried hard.
Stayed 2 nights in Oct 2019
Response from Hareg on Nov 8, 2019
Dear valued guest, Thank you for taking the time to review your stay with us. We appreciate your feed back and hope you will return to stay with us again in the near future. Best regards,

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Hareg on Nov 6, 2019
Dear Valued guest thank you for giving us a feed back here on expedia and staying with us. Looking forward to welcome you back at capital hotel and spa in the near future!

10/10 Excellent

Nebabie, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing. Words are not enough to describe how they were genuinely caring and attentive. I have to do a shout out to 2 staff members that come to mind: "Meraf" at the reception desk and "Baitru "at the concierge desk were excellent. The gym provides all my needs for a daily cardio workout. Ahh the spa is another gem. I enjoyed the Moroccan bath. What makes Capital hotel attractive is it's all on in one approach. I will be back for sure. Cheers
Stayed 2 nights in Oct 2019
Response from Hareg on Oct 21, 2019
Dear valued guest, Thank you for taking the time to review your stay with us and for the good rating that you gave. We appreciate your feedback. Looking forward to welcome you back at capital hotel and spa again! Best Regards,