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Towneplace Suites Southern Pines Aberdeen – Avis

2.5 out of 5
Towneplace Suites Southern Pines Aberdeen
205 Columbus Drive, Aberdeen, NC

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 131 avis sur 176." "
Note de 8 – Bien, d’après 37 avis sur 176." "
Note de 6 – Acceptable, d’après 3 avis sur 176." "
Note de 4 – Médiocre, d’après 4 avis sur 176." "
Note de 2 – Terrible, d’après 1 avis sur 176." "

9,6/10

Propreté

9,6/10

Service et personnel

9,4/10

Commodités

9,6/10

État et installations de l’hébergement

9,6/10

Écoresponsabilité

Avis

8/10 – Bien

Render

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The suite we stayed in, I will definitely be using that again. Thank you
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Christopher

Séjour de 2 nuits en mai 2024

10/10 – Excellent

Craig

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There wasn't anything I didn't like. I liked the sofa in the studio, the cleanliness, and the full breakfast. Also liked the late checkout.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Rayna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024

10/10 – Excellent

Rachel

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really appreciated the cleanliness and comfort offered at this location. The kitchen area in our room was wonderful. The breakfast was simple, yet sufficient. The staff were all friendly and helpful. We will absolutely return.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Ning

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Séjour de 5 nuits en mars 2024

10/10 – Excellent

Heidi

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024

4/10 – Médiocre

Scott

Voyage de couple
Points forts : Propreté, service et personnel
I booked the rooms through Expedia. As I am ready to tee off on my golf game on vacation, my wife called to say our reservation was only one day not two as I had verified through Expedia. Then they say they could not resolve it, and I had to go onto Expedia to book the room the extra day. How pathetic is that? I did it, but what a pain. Staff was apologetic and nice about it. Other than that, breakfast is cold with bare minimum food, no microwave to heat it up, and only one caffeinated coffee option. Not a place I will stay again.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

kristine k

Séjour de 2 nuits en mars 2024

10/10 – Excellent

heather

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ellerbee
The most organized check-in I've ever had! The staff was phenomenal, helpful, and friendly. Hotel was VERY clean. Staff seemed very happy.
Séjour de 2 nuits en février 2024

8/10 – Bien

shakora, pinebluff

Points forts : Service et personnel
Points faibles : Propreté
Room needed a deep clean, there were crusty stains all over carpet and everything needed to be wiped down
Séjour de 1 nuit en février 2024

10/10 – Excellent

Kimberly

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean, free parking, free breakfast and affordable.
Séjour de 1 nuit en février 2024

10/10 – Excellent

Jenifer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Joyce

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We appreciated the quiet of the hotel and the convenience to both Southern Pines and Pinehurst.
Séjour de 3 nuits en novembre 2023

8/10 – Bien

Martha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en novembre 2023
Amy S. - General Manager a répondu le 16 nov. 2023
Hi Martha,Thank you for rating our property a 4. We appreciate you staying with us and hope to see you again. If there is anything that we can do to make your next stay a 5, please let us know.Regards,

10/10 – Excellent

ERIC, Onancock

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good Hvac, modern bath, easy managing of tv.
Séjour de 1 nuit en octobre 2023
Amy S. - General Manager a répondu le 16 nov. 2023
Hi Eric,I am happy that you enjoyed your stay. We hope to see you again.Respectfully,

10/10 – Excellent

Kimberly

Séjour de 2 nuits en octobre 2023
Amy S. - General Manager a répondu le 16 nov. 2023
Hi Kimberly,Thank you for rating us a 10 out of 10. We appreciate your business and hope to see you again.Sincerely,

10/10 – Excellent

Donald

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very nice. Clean.
Séjour de 2 nuits en octobre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Thank you for your positive review. We appreciate your business and hope to see you again!All the best,

10/10 – Excellent

William

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice room thoroughly impressed, first time staying here definitely plan to come back.
Séjour de 1 nuit en octobre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Hi William,Thank you for staying with us and giving us a positive review. It means a lot to us.We look forward to your next stay!

10/10 – Excellent

Mari Beth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Hi Mari Beth,Thank you for giving us a 5 out of 5! We appreciate it.Hope to see you again!Sincerely,

10/10 – Excellent

Susan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Hi Susan!Thank you for your 5 out of 5 review.We hope to see you again soon!All the best,

10/10 – Excellent

Jose

Séjour de 2 nuits en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Jose,Thank you for staying with us. We appreciate the 5 out of 5 review.Sincerely,

10/10 – Excellent

Robert, Simpsonville

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Hi Robert,Thank you for reviewing the hotel and giving us a 5 out of 5. We appreciate it.Hope to see you again!Respectfully,

8/10 – Bien

hannah

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel but incorrect pet fee listed on site
The hotel and service is awesome and very clean. Good location. The pet fee listed in hotels.com is incorrect. It says $10 and the fee is $100.
Séjour de 2 nuits en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Hi Hannah,Thank you for the 8 out of 10. We appreciate you staying with us and giving us your valuable feedback. My apologies for the inaccurate pet fee. We hope to see you again in the future.All the best,

10/10 – Excellent

Angela

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to everything. Front desk staff was very friendly and helpful. Breakfast had gluten free options and room was spacious and clean.
Séjour de 1 nuit en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Thank you for the positive review and feedback, Angela.I am happy that you had a nice stay.Hope to see you again soon!All the best,

10/10 – Excellent

Bobbiejean

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en septembre 2023
Amy S. - General Manager a répondu le 26 oct. 2023
Thank you for the positive review, Bobbiejean.I am happy that you enjoyed your stay.We look forward to seeing you again.Respectfully,

8/10 – Bien

Brent

Points forts : Commodités, état et installations de l’hébergement
Close to pinehurst
Séjour de 4 nuits en août 2023
Amy S. - General Manager a répondu le 21 août 2023
Hi Brent,Thank you for taking the time to rate our hotel. We appreciate the 4 out of 5. Please let me know if there is anything that I can do to make your next visit a 5 out of 5.All the best,

10/10 – Excellent

Carolyn, FPO

Séjour de 1 nuit en août 2023

2/10 – Terrible

Daniel

Séjour de 1 nuit en août 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Daniel,My apologies that you were not pleased with your stay. Please let me know what issues you encountered and if there is anything that I can do to help.Thanks for your feedback.Respectfully,

8/10 – Bien

Rick

Clean and comfortable
Séjour de 2 nuits en juillet 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Rick,Thank you for the positive feedback! We appreciate it and hope to see you again soon.Respectfully,

10/10 – Excellent

LaFonia

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I had a wonderful, peaceful, comfortable and relaxing stay. Very nice friendly, welcoming environment. I would definitely stay again and recommend it to anyone.
Séjour de 3 nuits en juillet 2023

10/10 – Excellent

Julian

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everthing was great,I could live in that suite and be very happy
Séjour de 1 nuit en juillet 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Julian,I am happy to hear that you enjoyed your stay with us. We hope to see you again soon.Thank you for your review!All the best,

10/10 – Excellent

Amanda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There is a sign posted stating that vehicle and belongings aren't secured by the facility. Thought that property should have security monitoring the area. There are 3 hotels easily accessible and close together that could have a single security officer monitoring the grounds.
Séjour de 3 nuits en juillet 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Amanda,Thank you for giving us a 5 out of 5 rating. We appreciate it and value your feedback regarding security. I want to assure you that the local police department monitors all 3 hotels closely on a daily basis.We hope to see you again in the future.All the best,

10/10 – Excellent

daehong

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en juillet 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Daehong,Thank you for rating our hotel a 10 out of 10! We appreciate it and hope to see you again in the future!Respectfully,

6/10 – Acceptable

Leah

Voyage en famille
Points forts : Propreté, service et personnel
The lack of any sustainability practices is why we won’t patronize another TownPlace Suites and we will think twice before visiting a Marriott hotel. In particular all of the breakfast dishware was disposable which is incredibly wasteful. These items need to be switched to reusable. The waste baskets were unnecessarily lined with plastic bags. There were too-small-to recycle plastic lotion containers in the bathroom. I didn’t see an electric charging station for electric cars. I didn’t see any information about using renewable energy. There were no requests not to wash the linens daily. I hope you will rethink how you are impacting the environment if not because we all have a stake in the future of the planet but because your blatant disregard is costing you business.
Séjour de 1 nuit en juin 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Leah,My apologies that you are not happy with hotel sustainability operations.Disposable dishware is required by Marriott. Prior to COVID-19, we did have reusable dishware.I understand your concerns and want to assure you that we are following Marriott protocols. We are working on getting an electric car charging station though it is not a requirement at this time. Each bathroom should have a sustainability card for not changing terry/linens daily. Our housekeeping model now allows guests to opt-out of housekeeping services, and now, opting in means service every other day to save on resources.We appreciate your feedback and understand that there are always ways to improve. My team and I will always do our best to work on ways to do better and to earn valued business back such as yours.Please do not hesitate to contact me directly with any other concerns.Sincerely,

10/10 – Excellent

Nancy

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juin 2023
Amy S. - General Manager a répondu le 14 août 2023
Hi Nancy,Thank you for the 5 out of 5 rating. We appreciate it and hope to see you again soon.All the best,

10/10 – Excellent

Peter

Points forts : Propreté, état et installations de l’hébergement
Nice, clean
Séjour de 1 nuit en juin 2023

10/10 – Excellent

Willie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Exceptionally friendly staff. Anything we needed from the staff was provided promptly. We had to extend our stay and the Hotel was more than accommodating. Location is idea. Shops, stores, hospital and restaurants conveniently located. Room was clean and the kitchenette with a frig, dishwasher, 2-burner stove and dishwasher were perfect for our extended stay. The breakfast is amazing and there is no need to go anywhere for breakfast as all you need is there. Highly recommend staying here if in the area. With our son being in the Army, about 45 minutes from Ft Bragg and if we are ever in this area again, we will stay here.
Séjour de 7 nuits en avril 2023

8/10 – Bien

Aaron

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Allyson

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2023

10/10 – Excellent

Craig

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Well-managed property!
Exceptionally well-kept property. Breakfast above standard. Meticulous grounds.
Séjour de 3 nuits en mars 2023

8/10 – Bien

Arthur

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2023
Amy S. - General Manager a répondu le 23 janv. 2023
Hi Arthur,Thank you for giving us an 8 out of 10. We appreciate the positive review and hope to see you again in the future.Respectfully,

10/10 – Excellent

Lillian, New Roads

Voyage de couple
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
The staff was very friendly. Rooms were very clean and comfortable. We would definitely recommend this hotel to others.
Amy S. - General Manager a répondu le 31 déc. 2022
Hi Lillian,Thank you for taking the time to give the hotel a positive review. My team and I appreciate it and are glad that we did not disappoint.Please come back again soon.Have a happy and healthy new year ahead!

10/10 – Excellent

Maricela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent 7 days stay
I stayed in hotels a lot and 1st time that I loved the beds, really comfortable. Kitchen was fully equipped with dishes, pans, dish soap + dishwasher etc. Friendly staff, excellent and yummy breakfast. Number 1 on my list from now on.
Séjour de 7 nuits en décembre 2022
Amy S. - General Manager a répondu le 31 déc. 2022
Dear Maricela,Thank you for the "10 out of 10" review of the hotel. It is a pleasure being number 1 on your list for travel. We look forward to seeing you again.Sincerely,

10/10 – Excellent

Guy

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff at this Hotel was extremely friendly and Helpful, I travel a lot and I wish all staff was this professional.Thanks Amy and Juan for all the help!!
Amy S. - General Manager a répondu le 31 déc. 2022
Thank you for the positive review, Guy. We appreciate your kind words and are happy to deliver the best customer service possible.Please come back again and visit!Sincerely,

10/10 – Excellent

Wesley, St Johns

Voyage avec des animaux de compagnie
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved everything about this property. The breakfast is the best free breakfast I’ve ever had at a hotel. The kitchenette was stocked with most things you would need to prepare a simple meal and included a dishwasher. The staff was awesome. There was an issue with the cable TV they were very responsive and refunded the cost of my pantry purchases and also the pet fee. Cable TV being out wasn’t a big deal to me and I told them not to worry about it and they went out of their way to refund me the aforementioned costs which was a surprise to me. I only mention as to illustrate how nice the staff was, the issue was switching cable systems or provider. Cable started working the next day.I would definitely stay here again. I stayed with my dog and the pet fee is very reasonable and there is a small wooded area to walk your pet.
Séjour de 3 nuits en novembre 2022
Amy S. - General Manager a répondu le 31 déc. 2022
Hi Wesley,Thank you for taking the time to review the hotel. My team and I appreciate your kind words. I am happy that we were able to accommodate you and demonstrate exceptional guest service while there were issues with the TVs. We hope to see you again whenever you return to the area.Happy New Year!Respectfully,

8/10 – Bien

Lisa

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2022

8/10 – Bien

Donald

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en août 2022
Amy S. - General Manager a répondu le 25 août 2022
Donald,Thank you for giving us an 8/10. I hope that you enjoyed your stay. Please let me know if there is anything you think that we can improve as any feedback is appreciated. Sincerely,

10/10 – Excellent

Yeseniya

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked that the property is pet friendly and offered a nice breakfast. The property was also clean. The area the property is in is a bit boring with not much activities at night time
Séjour de 4 nuits en juin 2022
Amy S. - General Manager a répondu le 7 juill. 2022
Thank you for taking the time to review our hotel. We appreciate your kind words and are happy you enjoyed your stay. Please come back to see us in the future. Sincerely,

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2022
Amy S. - General Manager a répondu le 7 juill. 2022
Kimberly, Thank you for giving us a 10 out of 10. We appreciate it and are happy you enjoyed your stay. All the best,