The staff were very friendly and welcoming. We enjoyed the location as the hotel was close to restaurants and shopping. The underground station was only a 10 minute walk. The only issue we had was that there were some very loud people in the hallway in the middle of the night on our first night. We stayed 6 nights and it did not happen again. I would definitely stay there again.
From the moment we arrived we were welcomed and treated very well. We stayed in Room 4 which was separate and different from the other rooms. It was very large and comfortable! We stayed in this area to be closer to our daughter but would definitely return. The park was beautiful and it was nice to be in a neighborhood atmospjere. We did not eat dinner at York and Albany but certainly enjoyed the complimentary breakfast and lunch. If you want a unique boutique hotel experience, this is a great place.